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18 th March 2008 Welcome, Introductions & Overview Alan Willson & Jonathon Gray Learning 18 th March 2008 Welcome, Introductions & Overview Alan Willson & Jonathon Gray Learning Session 0

Introductions • • • LHB’s & Trusts Faculty for Healthcare Improvement Campaign Team & Introductions • • • LHB’s & Trusts Faculty for Healthcare Improvement Campaign Team & Content Specialists IHI & Improvement Advisors & Visitors CGSDU, NLIAH, NPHS, WCf. H, NPSA Learning Session 0

Campaign Team IHI Support Organisations Delivery 1. Improving Leadership for Quality Faculty: Gren Kershaw Campaign Team IHI Support Organisations Delivery 1. Improving Leadership for Quality Faculty: Gren Kershaw / Andrew Goodall / Bruce Ferguson Content: Jan Davies Content Specialist: Tim Heywood Local Coordinator at regional sites: • 3 South East • 1 North • 2 Mid & West 3. Improving Critical Care Faculty: Dave Hope & Mark Smithies Director: Alan Willson Content specialist: Chris Hancock 6. Improving general medical & surgical ward care Faculty: Jackie Austin & Bruce Ferguson Director: Jonathon Gray Content Specialist: Julie 4. Improving Medicines Mgt Faculty: Phil Routledge Director: Alan Willson Content Specialist: TBA Delivery Improvement Advisors: 0. 5 Mike Davidge (Senior) 1 per Region Development Sites: 2. Reducing HCAI Faculty: Eleri Davies Director: Alan Willson Content Specialist: TBA 5. Reducing Surgical Complications Faculty: Hamish Laing & Mark Scrivens Director: Jonathon Gray Content Specialist: Peggy Edwards Pressure Ulcers Faculty: Hamish Laing Director: Jonathon Gray Orgs: Swansea NHS Trust SPI Ref Group: • David Gozzard • Kate Hooton • Jill Newman • Mike Spencer Learning Session 0 TCAB Faculty: Annette Bartley Director: Jonathon Gray Orgs: Carmarthenshire and Conwy & Denbighshire NHS Trusts

Learning Session 0 Learning Session 0

Overview Terms of engagement • • • Tuesday & Wednesday Day 1 – no Overview Terms of engagement • • • Tuesday & Wednesday Day 1 – no vote – follow your badges Day 2 – Boards on each workshop Breakfast – 2 sessions 9 am – 7 sessions 10. 30 am – 5 sessions Learning Session 0

Overview Housekeeping • • • “Facilities” Food Fire Filming Phones Learning Session 0 Overview Housekeeping • • • “Facilities” Food Fire Filming Phones Learning Session 0

Overview Agenda • • • Awareness of the campaign Why you are involved & Overview Agenda • • • Awareness of the campaign Why you are involved & how it will “tick multiple boxes” What it will take to do this, build teams, support improvement – Hear from executives, general managers and clinical leaders about the why & how – Hear from frontline experts, local expert colleagues – Hear from leaders in the technical areas – best in world – local AB, SH, HL, International - IHI Get a feel for what frontline teams you will need Ownership & Commitment – Nothing happens without both executive team and frontline buy in – Engage you – Executives and frontline staff Interventions embedded in your corporate plans to secure sustainable improvement Learning Session 0

Overview Agenda • International context • Local examples of success Learning Session 0 Overview Agenda • International context • Local examples of success Learning Session 0

Overview Agenda • • International context Local examples of success Key role of leadership Overview Agenda • • International context Local examples of success Key role of leadership Key measures Learning Session 0

Overview Agenda • • • International context Local examples of success Key role of Overview Agenda • • • International context Local examples of success Key role of leadership Key measures Where we are & next steps Learning Session 0

Joe Mc. Cannon Learning Session 0 Joe Mc. Cannon Learning Session 0

Sue Gullo Learning Session 0 Sue Gullo Learning Session 0

3. 45 • • • We are here today Getting started guide Key timelines 3. 45 • • • We are here today Getting started guide Key timelines How your teams are coming together How your homework is going Learning Session 0

3. 45 • • Gren Kershaw, Jan Davies & Bruce Ferguson Where are we 3. 45 • • Gren Kershaw, Jan Davies & Bruce Ferguson Where are we at currently? Key issues to address What works What doesn’t work What local experts would do differently Key tips Learning Session 0

Trust Numbers at Learning Session 0 • Chief Executives • 2 Executive Directors • Trust Numbers at Learning Session 0 • Chief Executives • 2 Executive Directors • Clinical Governance leads • Patients • 6 -12 Content Area leads Learning Session 0 11 (12) 19 (24) 8 (12) 3 (12) 93 (72 -144)

Patient Team members & Stories • • Examples of Stories Framework for stories Opportunity Patient Team members & Stories • • Examples of Stories Framework for stories Opportunity – gather stories Work with patients and families to support Campaign • Student stories Learning Session 0

3. 45 • Minister will be launching the Campaign April 21 st Learning Session 3. 45 • Minister will be launching the Campaign April 21 st Learning Session 0