13 Professional Social Responsibility PMP Prep Course

Code of Ethics Preamble Project Management Professionals, in the pursuit of their profession, affect the quality of life for all people in our society. Therefore, it is vital that Project Management Professionals conduct their work in an ethical manner to earn and maintain the confidence of team members, colleagues, employees, clients, and the public. 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 2

12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi

Code of Professional Conduct Responsibilities to the Profession Compliance with all organizational rules and policies Candidate/Certificate Professional Practice Advancement of the Profession Enhance Personal Professional Competence Balance Stakeholders’ Interests 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 5

Code of Professional Conduct GENERAL GUIDELINES Do the right thing – be ethical, report violations, treat others with respect Follow the right process – follow the PM processes outlined in the PMBOK guide Act ethically, fairly and professionally Avoid any conflict of interest OR the appearance of conflict of interest 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 6

Code of Professional Conduct Responsibilities to Customers and the Public Qualifications, experience, and performance of professional services Conflict of interest situations and other prohibited professional conduct Insure individual integrity Put the Project’s needs before you own 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 7

Professional Responsibility Covers areas described by the Role Delineation Study Ensuring integrity of action and communications Contributing to the project management knowledge base Applying professional knowledge Balancing stakeholder interest Respecting differences 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 8

Professional Responsibility The Role Delineation Studies Include: A description of the examination development methodology followed to ensure examination content validity Validation survey population and results Identification of the performance domains and task statements The core knowledge and skills required to perform the tasks successfully 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 9

Communication Guidelines It is the Project Manager’s responsibility to insure the process information is received per the communication plan Don’t sit on information Don’t bury information Collaborate with the other project managers in your organization 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 10

Scope Guidelines Involve the stakeholders in the development of the scope Make scope changes through the scope management process Don’t add any work without the sponsor’s approval 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 11

Authority Guidelines Work should not begin without a project charter Understand the limits of your authority as the project manager Take action within your limit of authority Telling management is not the first thing to do in matters within the project manager’s domain Escalate to management things that are outside the limits of your authority 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 12

Unexpected Events Guidelines Understand the event Evaluate the event Analyze the impact to cost, schedule, scope, quality, and customer satisfaction Develop alternatives with the team Go to management after the above steps have been completed 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 13

Task Management Guidelines All deliverables must be quantifiable Develop tasks and assign resources to all tasks to complete the scope Review all deliverables and don’t allow incomplete or incorrect deliverables to be released Prepare and publish accurate estimates If forced to cut budget, don’t make across the board reductions. Modify scope and quality to fit reduced budget 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 14

Team Management Guidelines Work for compromise during conflict resolution Allow people to ‘save face’ Involve all people impacted in a problem or a conflict; escalate only if things can’t be resolved 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 15

General Guidelines Negotiations can involve items other than money Never shortcut the defined processes Poorly planned projects are most likely to be cancelled Milestone reports are the appropriate level of detail for management Scope verification is done at the end of each phase Understand the culture of foreign project locations and follow their customs and rules 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 16

Professional Responsibility Additional Resources The Cultural Dimension of International Business Global Literacies Doing Business Internationally 12/07/05 v. 2. © Copyright and all rights reserved – 2005 PMI Mile Hi Chapter 17