1 -introduction World Scenario Over the year changes

1 -introduction World Scenario Over the year, changes have been witnessed in all spheres. -people are changing -industries are changing -the world in general is changing -educational system is changing

National issues 1 -food / health security 2 -unemployment 3 -energy resources 4 -population 5 -low productivity

Quality education 1 -Quality in education -by including “Quality Management” as a subject -by defining what are “Quality Methodologies” and following them 2 -Education on quality -by conducting programs on Quality Management -by practicing quality management principles

Benefits of Quality Management Increased system efficiency Increased morale of workmen Increased customer satisfaction Decreased complains from customers Decreased cost of the product Decreased production time

Drivers of Quality -Competition in the market -Knowledge explosion -Demand from stakeholders -Desire to do better -Promise of greater profit

Changing criteria of Quality in yesteryears Quality in 21 st century Product quality was the key Customer requirement is the key Focused on product and service Focused on all business tasks Corrective method were followed Preventive methods are followed Quality was a function Quality is a strategy Result was important Process is important Quality was measured by product attributes Quality is measured by cost of quality Mainly the system was focused Mainly both the system and human component are focused Quality champions were the quality employers Quality champions are the top management teams Quality was considered to be a tool Quality is considered to be a process philosophy