1 GBA 573 Final Project by Simine Dadgar

1 GBA 573 Final Project by Simine Dadgar August 22, 2002

2 Project Overview D Qualcomm Stadium D PDA wireless service D Installation of Wireless LAN system with multiple access points D Instant messaging, online voting, snack bar ordering, stats, instant replays D Web-based software D Consultant run project

3 Feasibility Analysis D Project Statement: To explore opportunities to enhance the experience when attending events at Qualcomm stadium. D Objective: To provide wireless PDA service to the patrons of Qualcomm Stadium in order to allow patrons to access relevant information and have a more interactive experience. D Project Scope: complete by September 2003, within budget, online snack ordering, IM capabilities, online voting, real-time stats, instant replays

4 Business Case D Qualcomm has 71, 500 seats and 113 Executive Suites D By end of 2001, there 15 million end users of WIFI D Handheld market is supposed to grow by 14% by 2005 D Increased efficiency, time saving, and more snack orders

5 Revenues/Costs

6 Risks D Implement Project? z. Implement system and no one uses it z. Implement system and it fails z. Software is not user friendly z. Not enough patrons have PDAs

7 Measures of Success D Does 5% of patrons use it? D Does event attendance increase by 2. 5%? D Does it improve efficiency? D Do snack bar orders increase by 10%? Number of online orders D Hits to website increase by 5%? D Evaluation techniques: Surveys, Interviews, Observations

8 Project Design D Requirement Analysis z. Deliverables are at the end of each testing cycle (Alpha, Beta, and Gold Master) and upon completion of the project all software and hardware will meet design specifications. z 802. 11 b wireless LAN z. Multiple access points to cover entire stadium z. Web-based software meets specifications/user needs z. Support services for next 3 years upon completion

9 Implementation D Timeline: August 2002 - August 2003 D GANNT Chart z. Stages • • • Project requirement document RFP document cycle Vendor selection Project implementation On-site QA

10 GANNT Chart

11 Testing D Alpha Testing D Beta Testing z. Usability testing D Gold Master Testing z. Implement in 113 Executive Suites first D On-Site Testing z. To occur during preseason Charger games D Project Evaluation: Surveys, observations, measure attendance and web measures

12 Conclusion D Added efficiency/time saving D Increased snack orders D Increased patronage D Enhanced stadium experience