1 April 2011 NC Division of Child Development

1 April 2011 NC Division of Child Development

SEEK Awareness Subsidized Early Education for Kids 2 April 2011 NC Division of Child Development

Overview • History of the Process • Components of the System • Advantages of the System • Time Line for Implementation 3 April 2011 NC Division of Child Development

Infrastructure • Project Manager • Teams -Business Requirements -Technical -Policy 4 April 2011 NC Division of Child Development

Infrastructure • Teams – Implementation – Business Rules • Project Director and Project Coordinator 5 April 2011 NC Division of Child Development

SEEK System • Request for Proposal (RFP) • Proposal • Office of Procurement and Contract Services • Division of Purchasing and Contracts • Affiliated Computer Services (ACS) State & Local Solutions, Inc. 6 April 2011 NC Division of Child Development

SEEK Components Phase I Automated Attendance Reporting 7 April 2011 NC Division of Child Development

Phase I - Parents • Child Care Magnetic Stripe Card • Receipt of Card • 1 -800 Customer Service Line • What’s New on DCD Website 8 April 2011 NC Division of Child Development

Phase I - Providers • Point-of-Service (POS) Device • Provider Flyer and Alerts • E-mail Address • Provider Packet 9 April 2011 NC Division of Child Development

Phase I - Providers ACS Provider Mailing • Introductory Letters • SEEK Pilot and County Rollout • Provider Agreement and Banking Information • Facility Location Confirmation Form • Equipment Installation Guidelines 10 April 2011 NC Division of Child Development

Phase I - Providers • SEEK Awareness Sessions • On-site Training and Materials • 1 -800 Provider Information Helpline • Automated Response System (ARS) 11 April 2011 NC Division of Child Development

Phase I - Local Purchasing Agencies • Subsidized Child Care Reimbursement System (SCCRS) • Automated Attendance Report • Existing Payment System 12 April 2011 NC Division of Child Development

SEEK Components Phase II Payment Delivery 13 April 2011 NC Division of Child Development

Phase II • Subsidized Child Care Reimbursement System (SCCRS) • Payment Calculation • Direct Payment to Providers • Training 14 April 2011 NC Division of Child Development

Advantages of SEEK • Time and Attendance Recorded Timely • Provider Payment Process Efficient and Concise • Family-focused Services • Program and Administrative Costs Reduced 15 April 2011 NC Division of Child Development

Statewide Training • Parents and Responsible Adults • Child Care Providers • State Staff and Partners • Local Purchasing Agency Staff 16 April 2011 NC Division of Child Development

Implementation of System • Pilot Counties • Reviews and Assessment of System • Revisions • State-wide Rollout 17 April 2011 NC Division of Child Development

Contact Information • The ACS Provider Helpline for pre-installation questions: 1 -866 -217 -1076 • The ACS Provider Call Center for post-installation questions: 1 -877 -606 -2776 • Subsidy Services Section, Division of Child Development Telephone: 919 -662 -4561, extension 7059 or 1 -800 -859 -0829, extension 7059 • Division’s web site: http: //ncchildcare. dhhs. state. nc. us 18 April 2011 NC Division of Child Development