ﺳﻴﺴﺘﻢ ﺗﻀﻤﻴﻦ ﻛﻴﻔﻴﺖ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ Supplier Quality Assurance

ﺳﻴﺴﺘﻢ ﺗﻀﻤﻴﻦ ﻛﻴﻔﻴﺖ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ Supplier Quality Assurance SQA ﺧﻮﺵآﻤﺪﻳﺪ -ﺟﻠﺴﻪﺍﻭﻝ 1. 1

ﻫﺪﻑ u ﺗﻌﺮﻳﻒ چﻬﺎﺭچﻮﺑﻲ ﺍﺳﺖ ﻛﻪ ﺍﺟﺮﺍﻱ آﻦ ﻣﻮﺟﺐ : u ﺑﻬﺒﻮﺩ ﻛﻴﻔﻴﺖ u ﻛﺎﻫﺶ ﻫﺰﻳﻨﻪ u ﺑﻬﺒﻮﺩ ﻋﻤﻠﻜﺮﺩ u ﻭ ﻛﺴﺐ ﺟﺎﻳگﺎﻩ ﺭﻗﺎﺑﺘﻲ ﺩﺭ ﺳﻄﺢ ﺟﻬﺎﻧﻲ ﺑﺎﺷﺪ. u ﺷﺮﻛﺖ ﺳﺎپﻜﻮ ﺑﺮ ﺍﻳﻦ ﺑﺎﻭﺭ ﺍﺳﺖ ﻛﻪ ﻛﺴﺐ ﻧﺘﺎﻳﺞ ﻣﻄﻠﻮﺏ ﻭ ﺑﻬﻨگﺎﻡ ﺍﺯ ﺍﻳﻦ ﺳﻴﺴﺘﻢ ﻣﺴﺘﻠﺰﻡ ﺭﺷﺪ ﻭ ﺗﻌﺎﻟﻲ ﺧﻮﺩ ﻭ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ ‘ ﺑﻪ ﻫﻨگﺎﻡ ﺗﻼﺷﻲ ﻓﺰﺍﻳﻨﺪﻩ ﺩﺭﺍﻳﻔﺎﻱ ﻣﻮﺛﺮ ﻭﻇﺎﻳﻔﻲ ﺍﺳﺖ ﻛﻪ ﺑﻌﻬﺪﻩ ﻫﺮ ﺩﻭ ﻃﺮﻑ ﻣﻲ ﺑﺎﺷﺪ.

ﺷﻤﺎﻱ ﻛﻠﻲ ﺳﻴﺴﺘﻢ ﺗﻀﻤﻴﻦ ﻛﻴﻔﻴﺖ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ _ _ _ ﺑ ﺮ ﻧ ﺎﻣﻪ ﺭ ﻳ ﺰ ﻱ _ _ _ _ _ ﺍﺭﺯﻳﺎﺑﻲ ﻗﺎﺑﻠﻴﺖ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ ﻛﻨﺘﺮﻝ ﻓﺮآﻴﻨﺪ ﺗﻜﻮﻳﻦ ﻣﺤﺼﻮﻝ ﻓﺮﺍﻳﻨﺪ ﺗﺎﻳﻴﺪ ﻗﻄﻌﻪ گﻮﺍﻫﻲ ﻛﻴﻔﻴﺖ ﻣﺤﺼﻮﻝ ﻣﻤﻴﺰﻱ ﺩﻭﺭﻩ ﺍﻱ ﺑﻬﺒﻮﺩ ﻣﺴﺘﻤﺮ ﺳﻨﺠﺶ ﻋﻤﻠﻜﺮﺩ

ﺳﻴﺴﺘﻢ ﺗﻀﻤﻴﻦ ﻛﻴﻔﻴﺖ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ u ﻓﺎﺯ u ﻓﺎﺯ ﺍﻭﻝ : ﺍﺭﺯﻳﺎﺑﻲ ﻗﺎﺑﻠﻴﺖ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ ﺩﻭﻡ: ﻛﻨﺘﺮﻝ ﻓﺮآﻴﻨﺪ ﺗﻜﻮﻳﻦ ﻣﺤﺼﻮﻝ ﺳﻮﻡ : ﻓﺮﺍﻳﻨﺪ ﺗﺎﻳﻴﺪ ﻗﻄﻌﻪ چﻬﺎﺭﻡ : ﻣﻤﻴﺰﻱ ﺩﻭﺭﻩ ﺍﻱ ﻭ گﻮﺍﻫﻲ ﻛﻴﻔﻴﺖ ﻣﺤﺼﻮﻝ پﻨﺠﻢ : ﺳﻨﺠﺶ ﻋﻤﻠﻜﺮﺩ ﺷﺸﻢ : ﺑﻬﺒﻮﺩ ﻣﺴﺘﻤﺮ

ﻓﺎﺯ ﺍﻭﻝ : ﺍﺭﺯﻳﺎﺑﻲ ﻗﺎﺑﻠﻴﺖ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ l ﺍﻫﺪﺍﻑ ﺍﻳﻦ ﻓﺎﺯ l ﺣﻮﺯﻩ ﺍﺻﻠﻲ ﺗﻤﺮﻛﺰ l گﺮﻭﻩ ﺑﻨﺪﻱ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ l ﺑﻌﺪ ﺍﺯ ﺍﺭﺯﻳﺎﺑﻲ

ﺍﻫﺪﺍﻑ ﺍﻳﻦ ﻓﺎﺯ

ﺣﻮﺯﻩ ﺍﺻﻠﻲ ﺗﻤﺮﻛﺰ

گﺮﻭﻩ ﺑﻨﺪﻱ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ

ﺑﻌﺪ ﺍﺯ ﺍﺭﺯﻳﺎﺑﻲ

ﻫﺪﻑ ﻣﺎ ﺣﻔﻆ ﻫﻤﻜﺎﺭﻱ ﺑﺎ پﻴﻤﺎﻧﻜﺎﺭﺍﻧﻲ ﺍﺳﺖ ﻛﻪ ﺩﺭ ﻟﻴﺴﺖ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ گﻮﺍﻫﻲ ﺷﺪﻩ ﻳﺎ ﺍﺭﺟﺢ ﻗﺮﺍﺭ ﺩﺍﺷﺘﻪ ﺑﺎﺷﻨﺪ ﻭ ﺑﺘﻮﺍﻧﻨﺪ گﻮﺍﻫﻲ ﻛﻴﻔﻴﺖ ﻣﺤﺼﻮﻝ ﺭﺍ ﺍﺧﺬ ﻧﻤﺎﻳﻨﺪ. ﺍﺭﺯﻳﺎﺑﻴﻬﺎ ﺑﺎ ﺗﻮﺟﻪ ﺑﻪ ﺭﺗﺒﻪ ﻱ پﻴﻤﺎﻧﻜﺎﺭ ﻭ ﺍﻫﻤﻴﺖ ﺧﺎﻧﻮﺍﺩﻩ ﻱ ﻣﺤﺼﻮﻝ ﻭ ﻳﺎ ﻭﻗﻮﻉ ﻳﻚ ﺗﻐﻴﻴﺮ ﺍﺳﺎﺳﻲ ﺩﺭ ﺳﺎﺧﺘﺎﺭ پﻴﻤﺎﻧﻜﺎﺭ‘ ﺑﺎ ﺗﻨﺎﻭﺏ ﺑﻴﻦ ﺷﺶ ﻣﺎﻩ ﺗﺎ ﺩﻭ ﺳﺎﻝ ﺗﻜﺮﺍﺭ ﺧﻮﺍﻫﺪ ﺷﺪ. u ﺍﻳﻦ ﺍﺭﺯﻳﺎﺑﻲ : u u u ﺑﺮﺍﻱ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ ﻣﻌﺎﻳﻨﻪ ﺍﻱ ﺧﻮﺍﻫﺪ ﺑﻮﺩ ﺍﺯ ﺳﺎﺯﻣﺎﻥ آﻨﻬﺎ-ﺑﻪ ﻫﻤﺮﺍﻩ ﺗﻮﺻﻴﻪ ﻫﺎﻳﻲ ﺑﺮﺍﻱ ﺑﻬﺒﻮﺩ ﺑﺮﺍﻱ ﺍﻣﻮﺭﻫﺎﻱ ﻣﻬﻨﺪﺳﻲ ﻭ ﺳﺎﺧﺖ ‘ ﻣﻼﻛﻲ ﻻﺯﻡ ﺩﺭ ﺍﻧﺘﺨﺎﺏ ﻭ ﻋﻘﺪ ﻗﺮﺍﺭﺩﺍﺩ ﺍﺳﺖ ﻭ ﺑﺮﺍﻱ ﺳﺎپﻜﻮ ‘ ﺍﻭﻟﻴﻦ ﻓﺎﺯ ﺗﻀﻤﻴﻦ ﻛﻴﻔﻴﺖ ﻣﺤﺼﻮﻝ ﺍﺳﺖ.

ﺑﺮﺍﻱ ﺍﻃﻼﻋﺎﺕ ﺑﻴﺸﺘﺮ ﺑﻪ ﺭﻭﻳﻪ ﺍﻳﺰﻭﻳﻲ ﺫﻳﻞ ﺭﺟﻮﻉ ﻓﺮﻣﺎﻳﻴﺪ:

ﻣﺤﺪﻭﺩﻩ ﺍﻣﺘﻴﺎﺯﺍﺕ ﻭ گﺮﻳﺪ پﻴﻤﺎﻧﻜﺎﺭﺍﻥ

ﺷﺮﻭﻉ ﻫﻤکﺎﺭﻱ ﺳﺎﺯﻧﺪﻩ ﺑﺎ ﺳﺎپکﻮ

ﺷﺮﺍﺋﻂ ﺍﺭﺯﻳﺎﺑﻲ ﻣﺠﺪﺩ

ﻓﺎﺯ ﺩﻭﻡ : ﻛﻨﺘﺮﻝ ﻓﺮآﻴﻨﺪ ﺗﻜﻮﻳﻦ ﻣﺤﺼﻮﻝ ﺍﻳﻦ ﻓﺎﺯ ﺑﻪ ﺗﺸﺮﻳﺢ کﻠﻴﻪ ﻓﻌﺎﻟﻴﺖ ﻫﺎ ﺍﺯ ﻗﺒﻞ ﺍﺯ ﻋﻘﺪ ﻗﺮﺍﺭﺩﺍﺩ ﺑﺎ ﺳﺎﺯﻧﺪﻩ ﺗﺎ ﻣﺮﺣﻠﻪ ﺍﺧﺬ ﺗﺎﻳﻴﺪ ﻧﻬﺎﻳﻲ ﺗﻮﺳﻂ ﺳﺎﺯﻧﺪﻩ ﻣﻲ پﺮﺩﺍﺯﺩ. ﻭ ﺷﺎﻣﻞ ﺳﻪ ﻣﺮﺣﻠﻪ ﺍﺳﺎﺳﻲ ﺑﻪ ﺷﺮﺡ ﺫﻳﻞ ﺍﺳﺖ: . 1 l ﺩﺭﻙ ﻭﺗﺤﻠﻴﻞ ﻧﻴﺎﺯ . 2 l ﺍﻣﻜﺎﻥ ﺳﻨﺠﻲ ‘ ﺑﺮﻧﺎﻣﻪ ﺭﻳﺰﻱ ﻭ ﻋﻘﺪ ﻗﺮﺍﺭﺩﺍﺩ . 3 l ﻃﺮﺍﺣﻲ ‘ ﻛﻨﺘﺮﻝ ﻭ ﺗﺼﺪﻳﻖ ﻓﺮآﻴﻨﺪ

ﻛﻨﺘﺮﻝ ﻓﺮآﻴﻨﺪ ﺗﻜﻮﻳﻦ ﻣﺤﺼﻮﻝ

ﺍﺩﺍﻣﻪ ﺑﺤﺚ ﺑﺮﺍﺳﺎﺱ ﻣﺪﺭﻙ ﺫﻳﻞ ﺍﺳﺖ:

کﺎﺭﺑﺮﺩ

ﺷﺮﺡ ﻣﺮﺍﺣﻞ

1. ﺩﺭﻙ ﻭﺗﺤﻠﻴﻞ ﻧﻴﺎﺯ

2. ﺍﻣﻜﺎﻥ ﺳﻨﺠﻲ ‘ ﺑﺮﻧﺎﻣﻪ ﺭﻳﺰﻱ ﻭ ﻋﻘﺪ ﻗﺮﺍﺭﺩﺍﺩ

2 -4. ﺑﺮﺭﺳﻲ ﻭ ﺗﺤﻠﻴﻞ ﺍﻣکﺎﻥ ﺳﻨﺠﻲ ﺍﺭﺍﺋﻪ ﺷﺪﻩ ﻭ ﺯﻣﺎﻧﺒﻨﺪﻱ ﻣﺮﺍﺣﻞ پﺮﻭژﻪ ﺳﺎﺧﺖ

2. ﺍﻣﻜﺎﻥ ﺳﻨﺠﻲ ‘ ﺑﺮﻧﺎﻣﻪ ﺭﻳﺰﻱ ﻭ ﻋﻘﺪ ﻗﺮﺍﺭﺩﺍﺩ

3. ﻃﺮﺍﺣﻲ ‘ ﻛﻨﺘﺮﻝ ﻭ ﺗﺼﺪﻳﻖ ﻓﺮآﻴﻨﺪ

ﻓﺎﺯ ﺳﻮﻡ : ﺍﻟﺰﺍﻣﺎﺕ ﻓﺮﺍﻳﻨﺪ ﺗﺎﻳﻴﺪ ﻗﻄﻌﻪ . 1 l ﺩﺍﻣﻨﻪ کﺎﺭﺑﺮﺩ – ﺗﻌﺎﺭﻳﻒ – ﻫﺪﻑ . 2 l ﺩﺭﺧﻮﺍﺳﺖ ﺗﺎﻳﻴﺪﻳﻪ . 3 l ﺍﻟﺰﺍﻣﺎﺕ ﺗﺎﻳﻴﺪ ﻧﻤﻮﻧﻪ ﻫﺎﻱ ﺍﻭﻟﻴﻪ ﻭ ﻳکﺮﻭﺯ ﺧﻂ ﻗﻄﻌﺎﺕ . 4 l ﺍﻟﺰﺍﻣﺎﺕ ﻓﺮآﻴﻨﺪ . 5 l ﻧگﻬﺪﺍﺭﻱ ﺳﻮﺍﺑﻖ ﻭ ﻧﻤﻮﻧﻪ ﻫﺎﻱ ﺍﺻﻠﻲ . 6 l ﻭﺿﻌﻴﺖ ﺗﺎﻳﻴﺪﻳﻪ . 7 l ﻣﻮﺍﺭﺩﻱ کﻪ ﺑﺎﻋﺚ ﻟﻐﻮ ﺗﺎﻳﻴﺪﻳﻪ ﻣﻲ گﺮﺩﺩ

ﺍﺩﺍﻣﻪ ﺑﺤﺚ ﺑﺮﺍﺳﺎﺱ ﻣﺪﺭﻙ ﺫﻳﻞ ﺍﺳﺖ:

ﺍﻟﺰﺍﻣﺎﺕ ﻓﺮﺍﻳﻨﺪ ﺗﺎﻳﻴﺪ ﻗﻄﻌﻪ . 1 u ﺩﺍﻣﻨﻪ کﺎﺭﺑﺮﺩ – ﺗﻌﺎﺭﻳﻒ - ﻫﺪﻑ

ﺍﻟﻒ - ﺩﺍﻣﻨﻪ ﻛﺎﺭﺑﺮﺩ

ﺏ - ﺗﻌﺎﺭﻳﻒ

پ - ﻫﺪﻑ

2. ﺩﺭﺧﻮﺍﺳﺖ ﺗﺎﻳﻴﺪﻳﻪ u ﺩﺭ ﺻﻮﺭﺕ ﺑﺮﻭﺯ ﻳکﻲ ﺍﺯ ﺣﺎﻻﺕ ﺫﻳﻞ – ﺗﺎﻳﻴﺪ ﺗﻮﻟﻴﺪ ﻗﻄﻌﻪ ﺗﻮﺳﻂ ﻣﺸﺘﺮﻱ پﻴﺶ ﺍﺯ ﺍﺭﺳﺎﻝ ﻣﺤﻤﻮﻟﻪ ﺿﺮﻭﺭﻱ ﻣﻲ ﺑﺎﺷﺪ:

2. ﺩﺭﺧﻮﺍﺳﺖ ﺗﺎﻳﻴﺪﻳﻪ ) ﺍﺩﺍﻣﻪ (

ﺗﻮﺟﻪ – ﻣﻬﻢ

3. ﺍﻟﺰﺍﻣﺎﺕ ﺗﺎﻳﻴﺪ ﻧﻤﻮﻧﻪ ﻫﺎﻱ ﺍﻭﻟﻴﻪ ﻭ ﻳکﺮﻭﺯ ﺧﻂ ﻗﻄﻌﺎﺕ u کﺎﺭﺷﻨﺎﺱ ﻣﺮﻏﻮﺑﻴﺖ ﺳﺎپکﻮ ﺑﺎﻳﺴﺘﻲ کﻨﺘﺮﻝ ﻧﻤﺎﻳﺪ کﻪ ﻣﺮﺍﺣﻞ ﺫﻳﻞ ﻗﺒﻼ ﺗﻮﺳﻂ پﻴﻤﺎﻧکﺎﺭ ﺍﻧﺠﺎﻡ ﺷﺪﻩ ﺍﺳﺖ :

3. ﺍﻟﺰﺍﻣﺎﺕ ﺗﺎﻳﻴﺪ ﻧﻤﻮﻧﻪ ﻫﺎﻱ ﺍﻭﻟﻴﻪ ﻭ ﻳکﺮﻭﺯ ﺧﻂ ﻗﻄﻌﺎﺕ ) ﺍﺩﺍﻣﻪ (

( ) ﺍﺩﺍﻣﻪ Survey plan ﻟﻴﺴﺖ (Introduction page of Supplier and product) ﺍﻭﻝ: ﻣﻌﺮﻓﻲ ﺳﺎﺯﻧﺪﻩ ﻭ ﻗﻄﻌﻪ (Survey Plan : (Summary content of survey plan ﺩﻭﻡ: ﻓﻬﺮﺳﺖ ﻣﺤﺘﻮﻳﺎﺕ (Survey Plan : (Survey Plan modification list ﺳﻮﻡ: ﻟﻴﺴﺖ ﺗﻐﻴﻴﺮﺍﺕ (ISO TS: (ISO TS 16949 certificate چﻬﺎﺭﻡ: گﻮﺍﻫﻴﻨﺎﻣﻪ (Certificate forbidden material regulation) پﻨﺠﻢ: ﺗﻌﻬﺪﻧﺎﻣﻪ ﻣﻮﺍﺩ ﻣﻤﻨﻮﻋﻪ (List of correspondents) ﺷﺸﻢ: ﻟﻴﺴﺖ ﺍﻓﺮﺍﺩ ﻣﺮﺗﺒﻂ ﺑﺎ پﺮﻭژﻪ (Drawings) ﻫﻔﺘﻢ: ﻧﻘﺸﻪ ﻫﺎ (List of production means) ﻫﺸﺘﻢ: ﻟﻴﺴﺖ ﺗﺠﻬﻴﺰﺍﺕ ﺗﻮﻟﻴﺪ (List of control gauges) ﻧﻬﻢ: ﻟﻴﺴﺖ ﺗﺠﻬﻴﺰﺍﺕ ﻛﻨﺘﺮﻟﻲ (List of row materials and sub-components) ﺩﻫﻢ: ﻟﻴﺴﺖ ﻣﻮﺍﺩ ﺍﻭﻟﻴﻪ ﻭ ﻗﻄﻌﺎﺕ ﻧﻴﻤﻪ ﺳﺎﺧﺘﻪ (Process lay-out) ﻳﺎﺯﺩﻫﻢ: چﻴﺪﻣﺎﻥ ﻓﺮآﻴﻨﺪ (Lay-out and Product flow) ﺩﻭﺍﺯﺩﻫﻢ: چﻴﺪﻣﺎﻥ ﺟﺮﻳﺎﻥ ﻣﺤﺼﻮﻝ (Flow Process Chart - FPC) ﺳﻴﺰﺩﻫﻢ: ﻧﻤﻮﺩﺍﺭ ﺟﺮﻳﺎﻥ ﻓﺮآﻴﻨﺪ (Operation Process Chart - OPC) چﻬﺎﺭﺩﻫﻢ: ﻧﻤﻮﺩﺍﺭ ﻓﺮآﻴﻨﺪ ﺗﻮﻟﻴﺪ ﻓﺼﻞ ﻓﺼﻞ ﻓﺼﻞ ﻓﺼﻞ u u u u

ﻟﻴﺴﺖ ) Survey plan ﺍﺩﺍﻣﻪ ( u u u u ﻓﺼﻞ پﺎﻧﺰﺩﻫﻢ: ﻟﻴﺴﺖ ﻣﺸﺨﺼﻪ ﻫﺎﻱ ﻣﻬﻢ ﻣﺤﺼﻮﻝ ) (List of CTFE ﻓﺼﻞ ﺷﺎﻧﺰﺩﻫﻢ: آﻨﺎﻟﻴﺰ ﺣﺎﻻﺕ ﺧﺮﺍﺑﻲ ﺑﺎﻟﻘﻮﻩ ﻓﺮآﻴﻨﺪ ) (PFMEA ﻓﺼﻞ ﻫﻔﺪﻫﻢ: ﻃﺮﺡ ﻛﻨﺘﺮﻝ ) (Control Plan ﻓﺼﻞ ﻫﺠﺪﻫﻢ: ﺑﺮگﻪ ﻋﻤﻠﻴﺎﺕ ﻓﺮآﻴﻨﺪ ﺗﻮﻟﻴﺪ ) (Operation Process Sheet - OPS ﻓﺼﻞ ﻧﻮﺯﺩﻫﻢ: ﺯﻧﺠﻴﺮﻩ ﺍﺑﻌﺎﺩﻱ ) (Dimensional Chain ﻓﺼﻞ ﺑﻴﺴﺘﻢ : ﺟﺪﻭﻝ ﺷﻨﺎﺳﺎﻳﻲ ﻭ ﺭﻓﻊ ﺣﺎﻻﺕ ﺧﺮﺍﺑﻲ ) (Failure Operating Chart - FOC ﻓﺼﻞ ﺑﻴﺴﺖ ﻭ ﻳﻜﻢ: ﻟﻴﺴﺖ ﺍپﺮﺍﺗﻮﺭﻫﺎ ) (Operators list ﻓﺼﻞ ﺑﻴﺴﺖ ﻭ ﺩﻭﻡ: ﻃﺮﺡ ﺑﺴﺘﻪ ﺑﻨﺪﻱ ﻣﺤﺼﻮﻝ ) (Packing characteristics ﻓﺼﻞ ﺑﻴﺴﺖ ﻭ ﺳﻮﻡ: ﺑﺮگﻪ ﻋﻤﻠﻴﺎﺕ ﺑﺴﺘﻪ ﺑﻨﺪﻱ ) (Operation Packing Sheet ﻓﺼﻞ ﺑﻴﺴﺖ ﻭ چﻬﺎﺭﻡ: ﺑﺮچﺴﺐ ﺷﻨﺎﺳﺎﻳﻲ ﺑﺴﺘﻪ ﺑﻨﺪﻱ ) (Packing identification sticker ﻓﺼﻞ ﺑﻴﺴﺖ ﻭ پﻨﺠﻢ: ﻗﺎﺑﻠﻴﺖ ﻓﺮآﻴﻨﺪ ﺗﻮﻟﻴﺪ ) (Process Capability ﻓﺼﻞ ﺑﻴﺴﺖ ﻭ ﺷﺸﻢ : ﻗﺎﺑﻠﻴﺖ ﺍﺑﺰﺍﺭ ﻭ ﺗﺠﻬﻴﺰﺍﺕ ﺍﻧﺪﺍﺯﻩ گﻴﺮﻱ ) (Tools Capability ﻓﺼﻞ ﺑﻴﺴﺖ ﻭ ﻫﻔﺘﻢ: آﺪﻳﺖ ﻣﺤﺼﻮﻝ ﺗﻮﺳﻂ ﺳﺎﺯﻧﺪﻩ ) - Demerit Grill at delivery stage (SQFE ﻓﺼﻞ ﺑﻴﺴﺖ ﻭ ﻫﺸﺘﻢ: ﻏﻴﺮﻩ ) (Etc. if necessary

3. ﺍﻟﺰﺍﻣﺎﺕ ﺗﺎﻳﻴﺪ ﻧﻤﻮﻧﻪ ﻫﺎﻱ ﺍﻭﻟﻴﻪ ﻭ ﻳکﺮﻭﺯ ﺧﻂ ﻗﻄﻌﺎﺕ ) ﺍﺩﺍﻣﻪ (

4. ﺍﻟﺰﺍﻣﺎﺕ ﻓﺮآﻴﻨﺪ

5. ﻧگﻬﺪﺍﺭﻱ ﺳﻮﺍﺑﻖ ﻭ ﻧﻤﻮﻧﻪ ﻫﺎﻱ ﺍﺻﻠﻲ

6. ﻭﺿﻌﻴﺖ ﺗﺎﻳﻴﺪﻳﻪ

7. ﻣﻮﺍﺭﺩﻱ کﻪ ﺑﺎﻋﺚ ﻟﻐﻮ ﺗﺎﻳﻴﺪﻳﻪ ﻣﻲ گﺮﺩﺩ

ﻓﺎﺯ چﻬﺎﺭﻡ : ﻣﻤﻴﺰﻱ ﺩﻭﺭﻩ ﺍﻱ ﻭ گﻮﺍﻫﻲ کﻴﻔﻴﺖ ﻣﺤﺼﻮﻝ . 1 l گﻮﺍﻫﻲ کﻴﻔﻴﺖ ﻣﺤﺼﻮﻝ . 2 l ﻣﻤﻴﺰﻱ ﺩﻭﺭﻩ ﺍﻱ

ﺍﺩﺍﻣﻪ ﺑﺤﺚ ﺑﺮﺍﺳﺎﺱ ﻣﺪﺭﻙ ﺫﻳﻞ ﺍﺳﺖ:

1. گﻮﺍﻫﻲ کﻴﻔﻴﺖ ﻣﺤﺼﻮﻝ

2. ﻣﻤﻴﺰﻱ ﺩﻭﺭﻩ ﺍﻱ

2. ﻣﻤﻴﺰﻱ ﺩﻭﺭﻩ ﺍﻱ 3 -2. ﺭﻭﺵ ﻭ ﻣﺮﺍﺣﻞ کﺎﺭ

2. ﻣﻤﻴﺰﻱ ﺩﻭﺭﻩ ﺍﻱ

2. ﻣﻤﻴﺰﻱ ﺩﻭﺭﻩ ﺍﻱ - ﺯﻣﺎﻥ ﻣﻤﻴﺰﻱ ﺑﻌﺪﻱ

2. ﻣﻤﻴﺰﻱ ﺩﻭﺭﻩ ﺍﻱ 5 -2. ﻭﻇﺎﻳﻒ پﻴﻤﺎﻧکﺎﺭ

ﻓﺎﺯ پﻨﺠﻢ : ﺳﻨﺠﺶ ﻋﻤﻠکﺮﺩ o ﺗﻌﺎﺭﻳﻒ o ﻣﺴﺌﻮﻟﻴﺖ ﻫﺎ o ﺭﻭﺵ ﻭ ﻣﺮﺍﺣﻞ ﺍﻧﺠﺎﻡ کﺎﺭ

ﺍﺩﺍﻣﻪ ﺑﺤﺚ ﺑﺮﺍﺳﺎﺱ ﻣﺪﺭﻙ ﺫﻳﻞ ﺍﺳﺖ:

ﺗﻌﺎﺭﻳﻒ

ﻣﺴﺌﻮﻟﻴﺖ ﻫﺎ

ﺭﻭﺵ ﻭ ﻣﺮﺍﺣﻞ ﺍﻧﺠﺎﻡ کﺎﺭ

ﻓﺎﺯ ﺷﺸﻢ – ﺑﻬﺒﻮﺩ ﻣﺴﺘﻤﺮ

ﺍﺩﺍﻣﻪ ﺑﺤﺚ ﺑﺮﺍﺳﺎﺱ ﻣﺪﺭﻙ ﺫﻳﻞ ﺍﺳﺖ:

ﻫﺪﻑ

ﺩﺍﻣﻨﻪ کﺎﺭﺑﺮﺩ

ﻓﺮﺻﺖ ﻫﺎﻱ ﻣﺘﺪﺍﻭﻝ ﺑﻬﺒﻮﺩ u ﻭﺟﻮﺩ ﻗﻄﻌﺎﺕ ﻣﻌﻴﻮﺏ ﺩﺭ ﻣﻴﺎﻥ ﺗﻮﻟﻴﺪﺍﺕ u ﻭﺟﻮﺩ ﺩﻭﺑﺎﺭﻩ کﺎﺭﻱ – ﺗﻌﻤﻴﺮ ﺑﻌﺪ ﺍﺯ ﺳﺎﺧﺖ ﻭ ﺍﺳﻘﺎﻁ ﻣﺤﺼﻮﻻﺕ u ﺍﺯ کﺎﺭﺍﻓﺘﺎﺩگﻲ ﻏﻴﺮ ﻣﺘﺮﻗﺒﻪ ﻣﺎﺷﻴﻦ آﻼﺕ u چﺮﺧﻪ ﻫﺎﻱ ﺯﻣﺎﻥ ﻃﻮﻻﻧﻲ u ﻗﺮﺍﺭ ﻧﺪﺍﺷﺘﻦ ﻣﻴﺎﻧگﻴﻦ ﻓﺮآﻴﻨﺪ ﺑﺮ ﺭﻭﻱ ﻣﻘﺪﺍﺭ ﻫﺪﻑ گﻴﺮﻱ ﺷﺪﻩ u ﻋﺪﻡ ﺭﺿﺎﻳﺖ ﻣﺸﺘﺮﻱ – ﺷکﺎﻳﺎﺕ – ﺗﻌﻤﻴﺮﺍﺕ – ﺑﺮگﺸﺘﻲ ﻫﺎ- ﺗﺤﻮﻳﻞ ﻫﺎﻱ ﻧﺎﻗﺺ ﻭ ﺩﻳﺮکﺮﺩ ﻫﺎﻱ ﺩﺭ ﺗﺤﻮﻳﻞ . . . u

ﻭ ﺩﺭ ﻧﻬﺎﻳﺖ : u ﺑﻬﺒﻮﺩ ﻣﺴﺘﻤﺮ ﻋﻤﻠکﺮﺩ ﻣﻲ ﺑﺎﻳﺴﺖ ﺩﺭ ﺳﺎﺯﻣﺎﻥ پﻴﻤﺎﻧکﺎﺭ ﺗﺒﺪﻳﻞ ﺑﻪ ﻳک ﻓﺮﻫﻨگ ﺷﺪﻩ ﻭ ﺩﺭ ﻫﻤﻪ ﺷﺌﻮﻥ ﻓﻌﺎﻟﻴﺖ ﻫﺎ ﻭ ﺭﻓﺘﺎﺭ ﺳﺎﺯﻣﺎﻥ ﺭﻳﺸﻪ ﺩﻭﺍﻧﻴﺪﻩ ﺑﺎﺷﺪ. پﻴﻤﺎﻧکﺎﺭ ﻣﻲ ﺑﺎﻳﺴﺖ ﺑﺮﻧﺎﻣﻪ ﻋﻤﻞ ﻣﺸﺨﺼﻲ ﺑﺮﺍﻱ ﺑﻬﺒﻮﺩ ﻣﺴﺘﻤﺮ ﻣﺤﺼﻮﻻﺕ ﻭ ﺧﺪﻣﺎﺗﻲ کﻪ ﺑﻪ ﻭﻳژﻪ ﺩﺭ گﺬﺷﺘﻪ ﻣﺸکﻞ ﺩﺍﺷﺘﻪ ﺍﺳﺖ )ﺑﺮگﺸﺘﻲ ﻭ ﺍﺑﺮﺍﺯ ﻋﺪﻡ ﺭﺿﺎﻳﺖ ﻫﺎ ( ﺗﻬﻴﻪ ﻭ ﺍﺟﺮﺍ ﻧﻤﺎﻳﺪ. u پﻴﻤﺎﻧکﺎﺭ ﻣﻲ ﺑﺎﻳﺴﺖ ﻓﺮﺻﺖ ﻫﺎﻱ ﺑﻬﺒﻮﺩ کﻴﻔﻴﺖ ﻭ ﺑﻬﺮﻩ ﻭﺭﻱ ﺭﺍ ﺷﻨﺎﺳﺎﻳﻲ کﺮﺩﻩ ﻭ پﺮﻭژﻪ ﻫﺎﻱ ﺑﻬﺒﻮﺩ ﻣﻘﺘﻀﻲ ﺭﺍ ﺗﻌﺮﻳﻒ ﻭ ﺑﺮﻧﺎﻣﻪ ﺭﻳﺰﻱ کﺮﺩﻩ ﻭ ﺑﻪ ﺍﺟﺮﺍ گﺬﺍﺭﺩ.