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Why You Need an Enterprise e-Strategy – Not Just a Portals 2002 July 1, Why You Need an Enterprise e-Strategy – Not Just a Portals 2002 July 1, 2002 Jack Mc. Credie July 1, 2002 Portals 2002 - Nottingham 1

Outline Current context for e-business initiatives in higher education UC Berkeley IT environment Strategic Outline Current context for e-business initiatives in higher education UC Berkeley IT environment Strategic planning processes at UC e-Berkeley initiative Some lessons learned & advice July 1, 2002 Portals 2002 - Nottingham 2

Current e-Business Context Chaotic environment – excessive hype and the dot. com collapse July Current e-Business Context Chaotic environment – excessive hype and the dot. com collapse July 1, 2002 Portals 2002 - Nottingham 3

July 1, 2002 Portals 2002 - Nottingham 4 July 1, 2002 Portals 2002 - Nottingham 4

Current e-Business Context Chaotic environment – excessive hype and the dot. com collapse Cost Current e-Business Context Chaotic environment – excessive hype and the dot. com collapse Cost overruns and performance disappointments with ERP systems July 1, 2002 Portals 2002 - Nottingham 5

Current e-Business Context Chaotic environment – excessive hype and the dot. com collapse Cost Current e-Business Context Chaotic environment – excessive hype and the dot. com collapse Cost overruns and performance disappointments with ERP systems University of Michigan abandons its portal July 1, 2002 Portals 2002 - Nottingham 6

Current e-Business Context Chaotic environment – excessive hype and the dot. com collapse Cost Current e-Business Context Chaotic environment – excessive hype and the dot. com collapse Cost overruns and performance disappointments with ERP systems University of Michigan abandons its portal Disappointments with corporate “partners” July 1, 2002 Portals 2002 - Nottingham 7

Some UC Berkeley Corporate Disappointments Common. Find z. University Hungrymindsuniversity (Wiley) Izio Prometheus i-Drive Some UC Berkeley Corporate Disappointments Common. Find z. University Hungrymindsuniversity (Wiley) Izio Prometheus i-Drive DEC/Compaq July 1, 2002 Portals 2002 - Nottingham 8

UC Berkeley IT Environment Solid networking infrastructure, but growing deferred maintenance Major enterprise administrative UC Berkeley IT Environment Solid networking infrastructure, but growing deferred maintenance Major enterprise administrative initiatives underway (People. Soft) Commitment to engaging K-12 community – IU project Statewide education and research network – Cal. REN-2, ONI, DCP July 1, 2002 Portals 2002 - Nottingham 9

July 1, 2002 Portals 2002 - Nottingham 10 July 1, 2002 Portals 2002 - Nottingham 10

UCB Portal Initiatives No enterprise portal yet , but People. Soft HR/Enterprise portal Cal UCB Portal Initiatives No enterprise portal yet , but People. Soft HR/Enterprise portal Cal Alumni Association (@Cal) BAI Reporting Portal u. Portal Evaluation Haas School of Business (Metadot) July 1, 2002 Portals 2002 - Nottingham 11

July 1, 2002 Portals 2002 - Nottingham 12 July 1, 2002 Portals 2002 - Nottingham 12

UCB Strategic Planning Not a strong tradition of academic planning UC system New Business UCB Strategic Planning Not a strong tradition of academic planning UC system New Business Architecture 2010 UCB draft strategic academic plan Planning for Information Systems & Technology E-Berkeley campuswide initiative July 1, 2002 Portals 2002 - Nottingham 13

e-Berkeley Vision: Transforming our community through technology-enabled learning, discovery, and engagement. Making all UC e-Berkeley Vision: Transforming our community through technology-enabled learning, discovery, and engagement. Making all UC Berkeley transactions for students, faculty, staff, alumni, business partners, and the public available on the Internet. July 1, 2002 Portals 2002 - Nottingham 14

e-Berkeley Governance Structure Chancellor’s Cabinet (Chancellor) Academic Senate (Chair – FS) e-Berkeley Steering Committee e-Berkeley Governance Structure Chancellor’s Cabinet (Chancellor) Academic Senate (Chair – FS) e-Berkeley Steering Committee (Executive VC/ Provost) Educational Technology (VPUE Appt. ) Administration and Student Services (VC/CFO) Information Technology Architecture (AVC/CIO) Information Security (AVC/CIO Appt. ) July 1, 2002 Academic Senate Computing & Communications (Faculty Senate Appt. ) e-Berkeley Implementation Task Force (VC/CFO & FA) e- BAS Working Group (VC-BAS Appt. ) Learning Management Systems Working Group (VPUE Appt. ) Communications Working Group Portals 2002 - Nottingham (VC/CFO) e-Learning Policy Task Force (VPUE Appt. ) Policy Working Group (VC/CFO Appt. ) 15

e-Berkeley Update Developed the e-Berkeley Program Office Engage all segments of the campus community e-Berkeley Update Developed the e-Berkeley Program Office Engage all segments of the campus community Incremental project funding through proposals as part of campus budget process Course web casting and video archives Course managment system Online credit card processing Network Security Office July 1, 2002 Portals 2002 - Nottingham 16

e-Berkeley Update E-Grades Online graduate admissions Travel system Research e-Protocol System Several departmentally supported e-Berkeley Update E-Grades Online graduate admissions Travel system Research e-Protocol System Several departmentally supported projects (e. g. Sure pay, Parking, Air. Bears, Active Directory, Books in a box, etc. ) July 1, 2002 Portals 2002 - Nottingham 17

Illustrative Lessons Learned Support and buy-in from senior managers is an absolute must Ensure Illustrative Lessons Learned Support and buy-in from senior managers is an absolute must Ensure that IT initiatives are aligned with university mission and goals Campuswide IT architecture is a must Enterprise implementations are harder and more expensive than anyone thought Manage the customization process!! July 1, 2002 Portals 2002 - Nottingham 18

Illustrative Lessons Learned Get the processes fixed before moving to implement IT solutions Recognize Illustrative Lessons Learned Get the processes fixed before moving to implement IT solutions Recognize that ongoing projects require ongoing funding – don’t start a project if you cannot sustain it Under-promise and over-deliver More collaboration with peers is a must (UC/JOG, JSTORE, JA-SIG, etc) Etc. , etc. July 1, 2002 Portals 2002 - Nottingham 19

My Best Current Advice Make contact with the JA-SIG organization and participate in its My Best Current Advice Make contact with the JA-SIG organization and participate in its programs http: //www. ja-sig. org/ Mellon Foundation funding support Large and growing particiaption u. Portal deserves your attention!! July 1, 2002 Portals 2002 - Nottingham 20

Questions and discussion? July 1, 2002 Portals 2002 - Nottingham 21 Questions and discussion? July 1, 2002 Portals 2002 - Nottingham 21

July 1, 2002 Portals 2002 - Nottingham 22 July 1, 2002 Portals 2002 - Nottingham 22