Verbal and Nonverbal Communication Verbal Language In the

Verbal and Nonverbal Communication

Verbal Language In the most basic sense, language is an organized, generally agreed upon, learned symbol system used to represent human experiences within a geographic or cultural community. Language is the primary vehicle by which a culture transmits its beliefs, values and norms. Language gives people a means of interacting with other members of their culture and a means of thinking. Language influences perception and transmits and helps to outline thoughts.

Western pattern of thought

Eastern pattern of thought

Approaches to the study of nonverbal behavior Nurture approach: NV communication is learned. Nature approach (Charles Darwin in his classic book The Expression of Emotions in Man and Animals): NV behavior is innate, i.e. believed to be genetically modified. Functional approach: focuses on the types of NV behaviors and the communication functions they perform (Burgoon, Knapp, McCroskey, Mehrabian)

Postures

Responsive (open-forward)

Reflective (open-back)

Fugitive (closed-back)

Combative (closed-forward)

Functions performed through NVC Replacing spoken messages Sending uncomfortable messages Forming impressions that guide communication Making relationships clear Regulating interaction Reinforcing and modifying verbal messages

Nonverbal Codes Proxemics Kinesics Chronemics Paralanguage Intonation and voice Silence Haptics Closing and physical appearance Territoriality Olfactics

Zones

When it comes to expressing feelings