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Usability Design Group HCI career opportunities, required or desired skills and how to get Usability Design Group HCI career opportunities, required or desired skills and how to get them Helen Maskery

Usability Design Group • Currently 36 people with continued growth expected • Part of Usability Design Group • Currently 36 people with continued growth expected • Part of a community of approximately 175 human factors professionals in Nortel • What do we do? – Simplify our customer’s life! • How? • Consider the whole customer experience - Find out, buy, get, install, use, upgrade… • Assess procedural dependability - Human error analysis • Apply use-centered design to product and solutions - Success metrics, operational requirements, software UIs, procedures, information support, etc – Focusing on effective network operations HCI career opps, skills and how to get them - 2

HCI Career Opportunities • UI Designers • Human factors specialists • Customer researchers • HCI Career Opportunities • UI Designers • Human factors specialists • Customer researchers • … • Generalists or specialists • Individual contributors or managers HCI career opps, skills and how to get them - 3

Required or desired skills • The environment you will work in… HCI career opps, Required or desired skills • The environment you will work in… HCI career opps, skills and how to get them - 4

Required or desired skills • Some of the people you might work with… HCI Required or desired skills • Some of the people you might work with… HCI career opps, skills and how to get them - 5

The Ideal Candidate • Learns quickly and thinks clearly • Analytical • Takes initiative The Ideal Candidate • Learns quickly and thinks clearly • Analytical • Takes initiative • Eye for detail • Ears that listen well • Good communication skills • Principled • Dedicated • Courageous • Flexible • Sure grasp of business and usability issues • Sure-footed and confident • Technical / HF expertise • Strong broad shoulders • Thrives on constant change • Good interpersonal skills • Strong Team Player and selfdirected • Business/usability balance • Energetic and enthusiastic • Pragmatic • Thirst for new technology HCI career opps, skills and how to get them - 6

How to get these skills • School – theoretical knowledge and ideally some project How to get these skills • School – theoretical knowledge and ideally some project experience – Carleton University, University of Waterloo, Loughborough University (UK), L’École Polytechnique, many US schools • Human Factors, Ergonomics, HCI, Industrial engineering, Cognitive Science, Kinesthesiology, Computer Science, Psychology (of many types), graphic design, industrial design, … • On-the-job – Consultancies, companies, internships, volunteer organizations • Conferences / Tutorials – Student volunteers • Internet, books, local associations • Training courses – University summer schools, consultancy courses, etc HCI career opps, skills and how to get them - 7