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Universal Service Obligation in Ukraine: Experience and Expectations Postal Services Technology Deputy Director General Universal Service Obligation in Ukraine: Experience and Expectations Postal Services Technology Deputy Director General Gertruda Ratnykova

2 Ukraine today: Territory: 603, 7 thousand sq. km; Population: 46, 7 millions Number 2 Ukraine today: Territory: 603, 7 thousand sq. km; Population: 46, 7 millions Number of post-offices: 15632 Перейти на первую страницу

Organizational Chart of the Enterprise USEP “Ukrposhta” Branches (31) Specialized Directorates Regional Directorates (25) Organizational Chart of the Enterprise USEP “Ukrposhta” Branches (31) Specialized Directorates Regional Directorates (25) City Directorates (2) Postal Establishments (15 632) Directorate for Treatment and Transportation of Mail Stamp Publishing House “Marka Ukrainy” Directorate “Autotranspost” Main Training Center Перейти на первую страницу 3

4 Main Mission of the Enterprise Provide universal postal services of the established quality 4 Main Mission of the Enterprise Provide universal postal services of the established quality level throughout the territory of Ukraine

5 Universal Services were defined by the Government of Ukraine on 17. 08. 2002 5 Universal Services were defined by the Government of Ukraine on 17. 08. 2002 • postal cards, secograms; • ordinary and registered letters; • ordinary and registered items in wrapper; • parcels without declared value weighting up to 10 kilograms Перейти на первую страницу

6 State Regulation of Postal Service Area is Determined in the Law of Ukraine 6 State Regulation of Postal Service Area is Determined in the Law of Ukraine «On Postal Service» (04. 10. 2001) • executive authority – Ministry of Transport and Communication of Ukraine • regulator National Commission for Regulation of Communication of Ukraine Перейти на первую страницу

7 Functions of Ministry of Transport and Communication • normative and legal support; • 7 Functions of Ministry of Transport and Communication • normative and legal support; • scientific and technical policy; • standardization and certification; • establishing and control of the quality standards Перейти на первую страницу

8 Functions of National Commission for Regulation of Communication of Ukraine • granting postal 8 Functions of National Commission for Regulation of Communication of Ukraine • granting postal service licenses; • creation of pricing policy; • regulation of universal postal service tariffs Перейти на первую страницу

9 Main Requirements of Customers • accessibility of services; • speed and reliability Перейти 9 Main Requirements of Customers • accessibility of services; • speed and reliability Перейти на первую страницу

10 Standards Postal Offices (PO) cities: 1 Postal Office < 30 000 inhabitants, 100 10 Standards Postal Offices (PO) cities: 1 Postal Office < 30 000 inhabitants, 100 % 15 – 20 minutes walking distance villages: 1 Postal Office < 800 inhabitants, 100 % Postal offices network density – 3033 inhabitants per 1 PO Перейти на первую страницу

11 Standards Postal Boxes cities: 1 -2 Boxes per 1 sq. km. villages: 1 11 Standards Postal Boxes cities: 1 -2 Boxes per 1 sq. km. villages: 1 Box in a village < 50 inhabitants Number of Postal Boxes: • Oblast Centers – 4768, 100% • cities – 14243, 74, 6% • villages – 23813, 68, 8% Перейти на первую страницу

12 Standards Minimal Operation Time for Postal Offices capital: 6 -7 days a week, 12 Standards Minimal Operation Time for Postal Offices capital: 6 -7 days a week, 8 -10 hours on Sunday - 4 hours cities: 6 -7 days a week, 6 -8 hours on Sunday - 4 hours villages: 4 days a week, 3 hours, less than 500 inhabitants; 5 days a week, 4 hours, 500 – 5000 inhabitants; 5 days a week, 6 hours, more than 5000 inhabitants Перейти на первую страницу

13 Standards Collection from Postal Boxes: target - 96 % capital: 7 days a 13 Standards Collection from Postal Boxes: target - 96 % capital: 7 days a week, 1 -2 times a day, 100 %; cities: 6 days a week, 1 -2 times a day, 98, 5 %; villages: 4 -5 days a week, 1 time a day, 98, 0 % Перейти на первую страницу

14 Standards Frequency of Letter Mail Delivery (minimum) capital: 6 days a week , 14 Standards Frequency of Letter Mail Delivery (minimum) capital: 6 days a week , 1 -2 times a day; cities: 6 days a week , 1 time a day; villages: up to 500 inhabitants - 4 days, 1 time a day more than 500 inhabitants - 5 days, 1 time a day Перейти на первую страницу

15 Standards Forwarding of Domestic Letter Mail (surface) • cities D+2, 85 % actually 15 Standards Forwarding of Domestic Letter Mail (surface) • cities D+2, 85 % actually – 86, 4 % • other parts of the country D+3, 83% actually – 92, 8% Перейти на первую страницу

16 Standards Forwarding of international letter mail between Office of Exchange in Kyiv and 16 Standards Forwarding of international letter mail between Office of Exchange in Kyiv and cities of Ukraine (priority mail) • outward D+2, 90% (18 cities) D+1, 90 % (9 cities); • inward D+2, 90% (15 cities) D+1, 90% (12 cities) Перейти на первую страницу

17 Quality Control • letter box collection; • handling and transportation of mail; • 17 Quality Control • letter box collection; • handling and transportation of mail; • delivery of letter mail Перейти на первую страницу

18 Electronic System of Letter Box Collection Control Identifiers Reader PC Перейти на первую 18 Electronic System of Letter Box Collection Control Identifiers Reader PC Перейти на первую страницу

Letter Box Collection System 19 Electronic System of Letter Box Collection Control (ЕSLBCC) To Letter Box Collection System 19 Electronic System of Letter Box Collection Control (ЕSLBCC) To improve the postal service quality in the view of customer satisfaction level in Kyiv city Directorate of USEP “Ukrposhta” the Electronic System of Letter Box Collection Control was implemented. The System consists of: n n Electronic identifiers Touch Memory installed on every postal box; Identifiers cods reader and Button standard values card; Adaptor for Code Reader connection to PC; Automated working station (АWS) in sorting centres to exchange an information with code readers its analysis, documentation and archiving. Перейти на первую страницу

Mail Transportation Control System Перейти на первую страницу 20 Mail Transportation Control System Перейти на первую страницу 20

Mail Transportation Control System Перейти на первую страницу 21 Mail Transportation Control System Перейти на первую страницу 21

22 Irregularities in transportation schedule of intraoblast routes Transportation according to schedule – 18. 22 Irregularities in transportation schedule of intraoblast routes Transportation according to schedule – 18. 00 – 19. 30 Actually – 17. 10 – 18. 30 Перейти на первую страницу

Comparative Analysis of Irregularities revealed during the first half of 2006 with the help Comparative Analysis of Irregularities revealed during the first half of 2006 with the help of: Перейти на первую страницу 23

24 Quality Development Dynamics of Letter Mail Dispatching between Oblast Centres of Ukraine D+2 24 Quality Development Dynamics of Letter Mail Dispatching between Oblast Centres of Ukraine D+2 Перейти на первую страницу

25 Quality Development Dynamics of Letter Mail Dispatching between Regional Centres of Ukraine D+3 25 Quality Development Dynamics of Letter Mail Dispatching between Regional Centres of Ukraine D+3 Перейти на первую страницу

Outward Postal Traffic 1, 3 times increase 3, 7 times increase 1, 8 times Outward Postal Traffic 1, 3 times increase 3, 7 times increase 1, 8 times increase Перейти на первую страницу 26

27 Перейти на первую страницу 27 Перейти на первую страницу

28 National Postal Operator has the reserved right for: • postal stamps issuing; • 28 National Postal Operator has the reserved right for: • postal stamps issuing; • allocation и and usage of letter boxes for collection of mail; • granting authorizations for usage of franking machines; • dispatching of postal cards and letters up to 50 grams Перейти на первую страницу

29 Regulation of Universal Service is the way to the Enterprise Stability Перейти на 29 Regulation of Universal Service is the way to the Enterprise Stability Перейти на первую страницу

30 Thank you for your attention! 30 Thank you for your attention!