TOPIC 3 Total Quality Management Philosophy Evolution of

Evolution of TQM 1. Inspection 3. Quality Assurance identifying non-conformities - system certification end

DEFINING TQM A total approach to put quality in every aspect of management.(Bill Creech)

Stages in TQM Implementation Stages of Development During TQM Implementation IV III II I

Stages in TQM Implementation Stage I Stage II Stage II Stage III Stage III

TQM Models 1. TQM Transition Model 2. Integrated TQM Model

TQM Transition Model Customer Focus Vision Continuous Improvement Involvement of All PDCA Creativity 5S

TQM Transition Model P1 – planning P2 – doing (system component) P3 – checking

Integrated TQM Model Customer Focus Management Leadership Product/Process Excellence Human Resource Excellence

Management Leadership It incorporates: Proper vision. 100% commitment from management Motivation to employees Strategic

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>TOPIC 3 Total Quality Management Philosophy Evolution of TQM Defining TQM Stages in TQM TOPIC 3 Total Quality Management Philosophy Evolution of TQM Defining TQM Stages in TQM Implementation TQM Models

>Evolution of TQM INS QC QA TQM Evolution of TQM INS QC QA TQM

>Evolution of TQM 1. Inspection 3. Quality Assurance identifying non-conformities - system certification end Evolution of TQM 1. Inspection 3. Quality Assurance identifying non-conformities - system certification end justifies means - documentation - quality manuals - quality cost 2. Quality Control 4. TQM - process performance data - customer focus - statistical tools - employer involvement - quality planning - continuous improvement - control instrumentation - performance measurement

>DEFINING TQM A total approach to put quality in every aspect of management.(Bill Creech) DEFINING TQM A total approach to put quality in every aspect of management.(Bill Creech) TQM is an evolving system of practices, tools and training methods for managing companies to provide customer satisfaction in a rapidly changing world. (David Walden) TQM means satisfying customers first time every time. It means enabling your employee to solve problems and eliminate waste. (Kit Sadgrove) Total Quality is defined as Fitness for use or purpose. (Joseph Juran)

>Stages in TQM Implementation Stages of Development During TQM Implementation IV III II I Stages in TQM Implementation Stages of Development During TQM Implementation IV III II I

>Stages in TQM Implementation Stage I Stage II Stage II Stage III Stage III Stages in TQM Implementation Stage I Stage II Stage II Stage III Stage III Stage IV Empowerment Common Vision Team Work Key factors for Stagewise Improvement

>TQM Models 1. TQM Transition Model 2. Integrated TQM Model TQM Models 1. TQM Transition Model 2. Integrated TQM Model

>TQM Transition Model Customer Focus Vision Continuous Improvement Involvement of All PDCA Creativity 5S TQM Transition Model Customer Focus Vision Continuous Improvement Involvement of All PDCA Creativity 5S P1 P2 P3 Team Attitude Reward Benchmarking Strategic Planning Long Term Perspective Evaluation Appraisal Admin. Audit Preventive Mechanism Index for Quality Scientific Method

>TQM Transition Model P1 – planning P2 – doing (system component) P3 – checking TQM Transition Model P1 – planning P2 – doing (system component) P3 – checking (human component)

>Integrated TQM Model Customer Focus Management Leadership Product/Process Excellence Human Resource Excellence Integrated TQM Model Customer Focus Management Leadership Product/Process Excellence Human Resource Excellence

>Management Leadership It incorporates: Proper vision. 100% commitment from management Motivation to employees Strategic Management Leadership It incorporates: Proper vision. 100% commitment from management Motivation to employees Strategic planning Product/ Process Excellence It reflects the system component of TQM: 1. Continuous Improvement 2. Preventive Measures 3. Documentation 4. Data Based Approach Human Resource Excellence It reflects the human component of TQM: 1. Training 2. Team Building 3. Information flow 4. Crossfuctional Style