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Supporting the Global and Diversity Mission of your Institution at a Professional and Personal Supporting the Global and Diversity Mission of your Institution at a Professional and Personal Level Scott Dittman, University Registrar Barbara Rowe, Associate University Registrar Washington and Lee University SACRAO 2009, New Orleans

Overview Origin of this session Inclusiveness, diversity, multicultural awareness W&L demographics, mission and philosophy Overview Origin of this session Inclusiveness, diversity, multicultural awareness W&L demographics, mission and philosophy statements At the institution level At the department level At the personal level

IB World Magazine of the International Baccalaureate, January 2008 article entitled IB World Magazine of the International Baccalaureate, January 2008 article entitled "Spreading the Global Message" The Teacher's Role: "How do I know when I am teaching in an internationally minded way? " "…traditional food, flags and festival response… I sometimes think this approach is too limiting. " M. White Celebrating tradition: "I used to think celebrating diversity was the key, but have come to think differently. The trouble with only celebrating diversity is that you are only celebrating difference…" N. Alchin

Attended AACRAO 2008 Focused on attending sessions dealing with diversity, inclusiveness, multi-cultural awareness and Attended AACRAO 2008 Focused on attending sessions dealing with diversity, inclusiveness, multi-cultural awareness and sensitivity Walt Disney World Global Strategies for diversity and inclusion: fostering a diverse "cast" Started to look at how I approached this professionally and personally How to improve? How to improve to support the W&L mission? How to improve personally?

A Timely Conversation SACS Self-study Office survey on service and attitude Revision of mission A Timely Conversation SACS Self-study Office survey on service and attitude Revision of mission Personnel evaluations

What do we mean? Diversity Diversity: differing from one another; composed of distinct or What do we mean? Diversity Diversity: differing from one another; composed of distinct or unlike elements or qualities: variety; especially : the inclusion of diverse people (as people of different races or cultures) in a group or organization Merriam-Webster Increasing diversity: increasing tolerance for people of different backgrounds Awareness of differences Increased exposure to people, ideas, perspectives, experiences Limitations of certain words to describe what we mean

What do we mean? Inclusiveness Inclusive: What do we mean? Inclusiveness Inclusive: "broad in orientation or scope" Merriam-Webster Inclusive: 1. Taking a great deal or everything within its scope; comprehensive: an inclusive survey of world economic affairs. 2. Including the specified extremes or limits as well as the area between them: the numbers one to ten, inclusive. The Free Dictionary by Farlex As defined … inclusive organizations not only have diverse individuals involved; more importantly, they are learning-centered organizations that value the perspectives and contributions of all people, and strive to incorporate the needs and viewpoints of diverse communities into the design and implementation of universal and inclusive programs. " K. Pease

Global or Multicultural awareness Cultural Awareness: the foundation of communication; involves the ability of Global or Multicultural awareness Cultural Awareness: the foundation of communication; involves the ability of standing back from ourselves and becoming aware of our cultural values, beliefs and perceptions. It becomes central when we have to interact with people from other cultures. Culturosity. com International mindedness: a call for new relationships between cultures to experience the exciting exchange of our hopes, fears and optimism for the future. IB World, Spreading the Global Message

Sensitivity to all differences Sex and Gender Race and ethnic groups International multicultural students Sensitivity to all differences Sex and Gender Race and ethnic groups International multicultural students Gay, lesbian, bisexual Transgender Disabilities Age and generational issues Religious diversity Minority cultures on our campuses Others?

Institution Level Institution Level

Add demographics here Washington and Lee University Add demographics here Washington and Lee University

Washington and Lee University Lexington VA Founded in 1749 2, 150 students (1, 750 Washington and Lee University Lexington VA Founded in 1749 2, 150 students (1, 750 undergrads, 400 law) 850 employees strong culture of civility: speaking tradition; student-run, single-sanction Honor System

Washington and Lee University Changing community In the last 25 years, ugr. enrollment up Washington and Lee University Changing community In the last 25 years, ugr. enrollment up 28% ◦ from zero to 50% women ◦ from 3% non-white to 15% non-white ◦ Non-Greek social members from 33% to 20% (from 17 to 22 fraternities/sororities, including HBs) ◦ from 1% international from 15 countries to 4% international from 34 countries In the last 10 years, tuition up 86% ◦ average institutional grant up 116% ◦ students receiving need-based aid up 11% ◦ students with family incomes under $40 K up 28%

W&L Mission Washington and Lee University provides a liberal arts education that develops students' W&L Mission Washington and Lee University provides a liberal arts education that develops students' capacities to think freely, critically, and humanely and to conduct themselves with honor, integrity, and civility. Graduates will be prepared for life-long learning, personal achievement, responsible leadership, service to others, and engaged citizenship in a global and diverse society. www. wlu. edu/x 35. xml, adopted May 2008

W&L Philosophy and Characteristics W&L Philosophy and Characteristics "The University is also committed to the importance of international learning and the ideal of global stewardship" "Washington and Lee is an international institution. Although the University is located in the southern United States, its student body represents broad geographic, social and economic cross sections of the nation and the world… " "Striving to achieve economic and social diversity among its students, the University seeks an admits students of all racial, ethnic, educational, and religious backgrounds and welcomes students from around the world. " Washington and Lee University Catalog, 2008 -09, pages 12 -13

W&L Philosophy and Characteristics W&L Philosophy and Characteristics "The University is also committed to the importance of international learning and the ideal of global stewardship" "Washington and Lee is an international institution. Although the University is located in the southern United States, its student body represents broad geographic, social and economic cross sections of the nation and the world… "Striving to achieve economic and social diversity among its students, the University seeks an admits students of all racial, ethnic, educational, and religious backgrounds and welcomes students from around the world. " Washington and Lee University Catalog, 2008 -09, pages 12 -13

W&L Philosophy and Characteristics W&L Philosophy and Characteristics "The University is also committed to the importance of international learning and the ideal of global stewardship" "Washington and Lee is an international institution. Although the University is located in the southern United States, its student body represents broad geographic, social and economic cross sections of the nation and the world… "Striving to achieve economic and social diversity among its students, the University seeks an admits students of all racial, ethnic, educational, and religious backgrounds and welcomes students from around the world. " Washington and Lee University Catalog, 2008 -09, pages 12 -13

W&L Commitment to Diversity W&L Commitment to Diversity "…Washington and Lee University commits itself to the recruitment and retention of a broad, inclusive student body, faculty, and administration who represent a wide range of interests, abilities, and cultures – a diverse array of talent. The University will strengthen a curriculum that increases knowledge, awareness and understanding of diversity and inclusiveness, and will create a climate that builds on our core values to welcome and nurture all members of the Washington and Lee community. Just as a vibrant liberal arts education in the classroom challenges attitudes, beliefs and accepted ways of thinking, the interaction outside the classroom of individuals with different perspectives strengthens our educational enterprise. " www. wlu. edu/x 7482. xml, approved May 2002

What has W&L done? 15 years of international flags at public events 5 years What has W&L done? 15 years of international flags at public events 5 years of Kente cloth ceremonies newsletters: Hillel, international education, etc. standing Committee on Inclusiveness task force on socio-economic diversity support of student organizations on international education, minority groups, theme dinners, concerts faculty and staff Excellence in Diversity Award: "personal commitment to promoting diversity awareness, acceptance, and appreciation" external consultant

Consultant at W&L In November 2008, Ms. Karen Salter '85 L came to W&L Consultant at W&L In November 2008, Ms. Karen Salter '85 L came to W&L to facilitate a discussion on creating a welcoming and accepting environment at W&L Intercultural skills 1. Be aware of one's own culture 2. Practice empathy with others 3. Be non-judgmental 4. Be aware of stereotypes 5. Tolerate ambiguity

Department Level Department Level

W&L University Registrar's Mission The office of the University Registrar supports the University's mission W&L University Registrar's Mission The office of the University Registrar supports the University's mission to provide "a liberal arts education…" Our specific goals include … improving the personal and professional interpersonal skills and technical competencies of the office staff.

At the department level At the department level "What you say does matter and informs the community. " What role do the offices, faculty and staff play in affecting the campus environment? Have a guest house attitude • • • invite them in be welcoming always listen

Professional strategies Be sensitized to the needs of international students, but understand that part Professional strategies Be sensitized to the needs of international students, but understand that part of their education is the immersion in this culture Make an extra effort for international students or others new to the "culture" – be accessible ("face time"), friendly, willing to be taught Try to anticipate a need, or help with forming a question (often students or "1 st-gen" parents don't know the question to ask so they don't get the help they need – help them a bit) Train staff to understand, to listen, and to be patient Speak slowly and clearly and listen carefully Ask students to repeat their names or requests Repeat our questions

Strategies continued… UR office to join the SAIL Facebook group and new International Ed Strategies continued… UR office to join the SAIL Facebook group and new International Ed group for summer orientation FAQ for international students or help for the web page (don't take any question for granted, "where do I find. . . ? ") Be aware of current events – e. g. , international, natural disaster - Have a world map in the office Proper pronunciation: (phonetics for commencement script) Thuc-Quyen Thu Bui TUK-KWIN TOO BOO-wee Joan Oreanuoluwapo Oguntimein JOAN ahr-ray-AHN-noo-oh-lew-WAH-po oh-GUN-tih-men Proper pronunciation and spelling, especially of faculty names in print Wayne Dymàček Françoise Frégnac-Clave (a-grave and c-caron in surname) (c-cedilla in first name, e-acute in surname) Use www. culturecrossing. net as a resource for crosscultural etiquette and understanding

Personal Level Personal Level

At the personal level Prejudice is not seeing difference. Prejudice is seeing difference and At the personal level Prejudice is not seeing difference. Prejudice is seeing difference and then thinking less. source unknown, quoted by Karen Salter

An exercise in awareness, listening, and empathy* Write on your blank card Your birth An exercise in awareness, listening, and empathy* Write on your blank card Your birth order Where were you born or raised? Religion Ethnic group Gender Class Age (in general) Any "hidden" identities? *presented by Karen Salter at W&L

Developmental Model of Intercultural Sensitivity Denial Defense Reversal ethnocentrism Minimization Acceptance Adaptation Integration ethnorelativism Developmental Model of Intercultural Sensitivity Denial Defense Reversal ethnocentrism Minimization Acceptance Adaptation Integration ethnorelativism from Bennett, 1986

Stages of Intercultural Sensitivity: Denial Defense Minimization Acceptance Adaptation Integration Do not recognize cultural Stages of Intercultural Sensitivity: Denial Defense Minimization Acceptance Adaptation Integration Do not recognize cultural differences Lack of experience with differences Don’t see how our own culture impacts our and others’ lives Disinterest or avoidance Example ◦ Superficial comments about difference “Live and let live” “I don’t need to know” Strategies for personal growth? ◦ Food, flags, and festivals – non-threatening cultural awareness activities ◦ Start to recognize differences

Stages of Intercultural Sensitivity: Defense Denial Defense Minimization Acceptance Adaptation Integration Recognizes some differences, Stages of Intercultural Sensitivity: Defense Denial Defense Minimization Acceptance Adaptation Integration Recognizes some differences, but sees them as negative (threatening) Cultural difference seen in a polarized way – “us” and “them” Simple view of one’s culture is exalted and other cultures are denigrated Example ◦ “We know best” Other cultures “need our help” Strategies for personal growth? ◦ Emphasize what cultures have in common – what is “good” in all cultures ◦ Recognize and admit if your initial reaction is defensive or denigrating

Stages of Intercultural Sensitivity: Minimization Denial Defense Minimization Acceptance Adaptation Arrival of cultural sensitivity Stages of Intercultural Sensitivity: Minimization Denial Defense Minimization Acceptance Adaptation Arrival of cultural sensitivity Integration Tolerant, but color-blind to cultural differences Unaware of projection of own cultural values; still based on our own cultural terms Last attempt on the scale to preserve the centrality of one’s own world (holding to ethnocentric view) Example ◦ Projecting our religious world view – “we are all children of God, whether we know it or not” Strategies for personal growth? ◦ Training with simulation exercises, specific examples of how communication can be interpreted differently, personal stories ◦ Remain silent and listen…

Stages of Intercultural Sensitivity: Acceptance Denial Defense Minimization Adaptation Integration Hey! People are different! Stages of Intercultural Sensitivity: Acceptance Denial Defense Minimization Adaptation Integration Hey! People are different! Acceptance Move to ethnorelative understanding Shifts perspectives to understand that the same "ordinary" behavior can have different meanings in different cultures Enjoy recognizing and exploring differences Example ◦ “Tell me how you grew up” “What was your high school like? ” Strategies for personal growth? ◦ Move from “talk the talk” to “walk the walk” ◦ Training managers in intercultural skills, stress recognition and respect for behavioral difference, and verbal/nonverbal communication styles ◦ Seek opportunities (reading, listening, interacting)

Stages of Intercultural Sensitivity: Adaptation Denial Defense Minimization Acceptance Adaptation Integration The heart of Stages of Intercultural Sensitivity: Adaptation Denial Defense Minimization Acceptance Adaptation Integration The heart of intercultural sensitivity Can evaluate other's behavior from your frame of reference and can adapt behavior to fit the norms of a different culture Empathize – take the other person’s perspective Example ◦ Acting in a culturally appropriate way (taking off shoes before entering house of particular family) Strategies for personal growth? ◦ Organization allow cultural differences to be used as a resource. ◦ Face-to-face interaction in real-life communication situations ◦ Educational training in intercultural competence

Stages of Intercultural Sensitivity: Integration Denial Defense Minimization Acceptance Adaptation Integration You intentionally make Stages of Intercultural Sensitivity: Integration Denial Defense Minimization Acceptance Adaptation Integration You intentionally make a significant and sustained effort to become fully competent in new cultures Typical bi-cultural or multi-cultural person Can shift cultural frame of reference and also deal with resulting identity issues Example ◦ “I love it here in France, but I also love it back home” Feels most comfortable in bridging differences between cultures Strategies for personal growth? ◦ Assume roles that help ◦ Establish one’s own “cultural core” or personal value system

Developmental Model of Intercultural Sensitivity Denial Defense Reversal ethnocentrism Minimization Acceptance Adaptation Integration ethnorelativism Developmental Model of Intercultural Sensitivity Denial Defense Reversal ethnocentrism Minimization Acceptance Adaptation Integration ethnorelativism from Bennett, 1986

Kindness Kindness "I've discovered that when I'm kind to myself, I'm kinder to everyone around me. " Naomi Rose

Examples of Kindness (www. kindness. com). . . to yourself . . . to Examples of Kindness (www. kindness. com). . . to yourself . . . to others ‣ ‣ ‣ Quiet time: meditate, listen to relaxing music Pampering: massage, facial, bath Nature: take a long look around Healthy outlet: exercise, creative activity Thoughtful examination of life attitudes, activities, worth ‣ ‣ ‣ Listened attentively Thanked everyone who did something for me Chose positive thoughts and words Refrained from gossiping, complaining Complimented someone Smiled / said hello / waved to someone

What do I do next? In what ways can I help my institution go What do I do next? In what ways can I help my institution go from being merely a diverse community to being an inclusive community? In what ways can my office's activities and attitudes support our institutional mission, specifically in areas of cultural awareness and inclusiveness? What steps will I take to cultivate more of a sense of awareness of cultural differences and become more open and welcoming?

Bibliography Alchin, N. , and M. White. 2008. Spreading the global message. IB World. Bibliography Alchin, N. , and M. White. 2008. Spreading the global message. IB World. Issue 52 www. ibo. org/ibworld/jan 2008/globalmessage. cfm Bennett, M. 1986. A Developmental Approach to Training for Intercultural Sensitivity. International Journal of Intercultural Relations. Vol. 10. Christo-Baker, E. A. 2008. Communication Across Cultures. AACRAO-Orlando. CNN. Pay It Forward at Starbucks. Nov. 18, 2008. tinyurl. com/59 k 3 hy www. culturecrossing. net – cross-cultural etiquette and understanding Deane, B. 1991. A Model for Personal Change: Developing Intercultural Sensitivity. Cultural Diversity at Work Journal. Vol. 3, No. 5. Farlex. The Free Dictionary. www. thefreedictionary. com www. helpothers. org www. kindness. com Pease, K. 2005. "Inclusiveness at Work: How to Build Inclusive Non-Profit Organizations", The Denver Foundation. www. nonprofitinclusiveness. org/node/54 Quappe, S. , and G. Cantatore. What is Cultural Awareness, anyway? How do I build it? www. culturosity. com Salter, K. Conflict Resolution and Mediation Consultant. [email protected] com

Thank you! This presentation is posted at registrar. wlu. edu/sacrao 09/index. pdf Thank you! This presentation is posted at registrar. wlu. edu/sacrao 09/index. pdf

Supporting the Global and Diversity Mission of your Institution at a Professional and Personal Supporting the Global and Diversity Mission of your Institution at a Professional and Personal Level Scott Dittman, University Registrar Barbara Rowe, Associate University Registrar Washington and Lee University SACRAO 2009, New Orleans