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State of the IANA Nov ‘ 05 David Conrad Vancouver ICANN Meeting 11/29/05 State State of the IANA Nov ‘ 05 David Conrad Vancouver ICANN Meeting 11/29/05 State of the IANA, Vancouver ICANN, Nov '05

Overview • • Introduction First Impressions IANA Automation Efforts Root Zone Statistics Observations How Overview • • Introduction First Impressions IANA Automation Efforts Root Zone Statistics Observations How You Can Help Summary State of the IANA, Vancouver ICANN, Nov '05

Introduction • IANA: “We’re from IANA, we’re here to help” w Bringing you Names, Introduction • IANA: “We’re from IANA, we’re here to help” w Bringing you Names, Numbers, and Resources since 1972(ish) • New staff in the IANA w David Conrad (IANA GM), Kim Davies (Names Liaison), Sarah Trehern (Project Specialist) • Not new staff in the IANA w Barbara Roseman (IANA Operations Manager), Michelle Cotton (Project Specialist), Naela Sarras (Project Specialist), Pearl Liang (Project Specialist) State of the IANA, Vancouver ICANN, Nov '05

Who Am I? • I’ve been mucking about in the Internet since 1983… w Who Am I? • I’ve been mucking about in the Internet since 1983… w Team lead for one of the first commercial TCP/IP Implementations for the IBM PC § Joint IBM/University of Maryland project w Worked on the University of Hawaii/NASA/NSF PACCOM project § Brought first Internet connectivity to AU, HK, JP , KR, NZ w Employee #7 at Internet Initiative Japan, Inc. § First commercial ISP in Japan w Founder and first Director General of APNIC w Executive Director of Internet Software Consortium § Led the BINDv 9 development effort w Founder and CTO of Nominum, Inc. § High performance name and addressing technologies w Been author/co-author on several name/address RFCs & IDs • Proviso: “I’m new here” State of the IANA, Vancouver ICANN, Nov '05

What IANA Does • Root Zone Management • Protocol Parameter Registry Management w Protocol What IANA Does • Root Zone Management • Protocol Parameter Registry Management w Protocol numbers, port numbers, Private Enterprise Numbers, etc. • • Internet Draft Review IPv{4, 6} Address Management Autonomous System Number Management. INT Registry State of the IANA, Vancouver ICANN, Nov '05

First Impressions • Being new at IANA (and having a bit of background in First Impressions • Being new at IANA (and having a bit of background in IANA related activities) I noticed a few things… w Staff very dedicated and hard working w Operations are relatively smooth § If less automated than desired w Infrastructure lacking § Albeit usually functional • But… w “Everything is wonderful until you know something about it” – Dzoey w Much to clean up State of the IANA, Vancouver ICANN, Nov '05

IANA Staff • Currently 7 full-time employees w 2 Managers, 1 Liaison, 4 Project IANA Staff • Currently 7 full-time employees w 2 Managers, 1 Liaison, 4 Project Specialists w Looking to hire 1 -2 more § Another Liaison and another Project Specialist • Why so many people? More to do than you might think. w Almost everything IANA does is technically trivial, but… w Conforming to policies and contractual obligations § Almost all non-technical and externally constrained w Playing catch up § “Mistakes were made” State of the IANA, Vancouver ICANN, Nov '05

IANA Organization State of the IANA, Vancouver ICANN, Nov '05 IANA Organization State of the IANA, Vancouver ICANN, Nov '05

Operations • 2. 5 FTE dedicated to Root Management w High priority due to Operations • 2. 5 FTE dedicated to Root Management w High priority due to geo-political realities • Internal processes reasonably well defined w Many exceptions to standard processes § Most requests are unique in one way or another • Even most simple requests have a tortuous path to take w For example… State of the IANA, Vancouver ICANN, Nov '05

Receive and Validate Root Zone Modification State of the IANA, Vancouver ICANN, Nov '05 Receive and Validate Root Zone Modification State of the IANA, Vancouver ICANN, Nov '05

Sub-Optima • Multiple ticketing system w Request Tracker (http: //bestpractical. com/rt) § “All ticketing Sub-Optima • Multiple ticketing system w Request Tracker (http: //bestpractical. com/rt) § “All ticketing systems suck. RT sucks less’ w “That Which Shall Not Be Named” § Home grown, does some things better than RT • Multiple database w My. SQL, MS Excel, MS Access, text files w Same data in multiple places • No consistent data collection w Few metrics State of the IANA, Vancouver ICANN, Nov '05

Root Zone – number of new tickets Max: 34 (Aug) Min: 15 (Feb) Total Root Zone – number of new tickets Max: 34 (Aug) Min: 15 (Feb) Total new requests for ‘ 05: 220 Slightly increasing trend AKA Feb, ‘ 05 AKA Nov, ‘ 05 State of the IANA, Vancouver ICANN, Nov '05

Root Zone – number of completed tickets Max: 55 (Aug) Min: 9 (Feb) Total Root Zone – number of completed tickets Max: 55 (Aug) Min: 9 (Feb) Total completed requests for ‘ 05: 249 Trend increasing more quickly than new tickets queue reduction AKA Feb, ‘ 05 AKA Nov, ‘ 05 State of the IANA, Vancouver ICANN, Nov '05

Root Zone – number of tickets in queue Max queue depth: 81 (Apr) Min Root Zone – number of tickets in queue Max queue depth: 81 (Apr) Min queue depth: 18 (Oct) Queue size being reduced, Queue projected to be empty: Apr ‘ 06 AKA Feb, ‘ 05 State of the IANA, Vancouver ICANN, Nov '05 AKA Nov, ‘ 05

Root Zone – processing time in days Max: 103 days (Feb) Min: 8 days Root Zone – processing time in days Max: 103 days (Feb) Min: 8 days (Oct) Trend decreasing to externally constrained minimum AKA Feb, ‘ 05 AKA Nov, ‘ 05 State of the IANA, Vancouver ICANN, Nov '05

Observations • Data quality issues for collecting statistics w Data collection improvements needed (and Observations • Data quality issues for collecting statistics w Data collection improvements needed (and planned) w Data presentation improvements under development • Root Zone processing w New ticket rate increasing, but processing them quickly to maintain and improve IANA service. • Much of the delays people experience now are due to queue depth or external delays w Queue being reduced w Fighting history and historically driven circumstances State of the IANA, Vancouver ICANN, Nov '05

Insufficient Automation • Not a very heavy load for Root Management w But very, Insufficient Automation • Not a very heavy load for Root Management w But very, very sensitive § Politically, economically, and religiously, not technically • Many IANA tasks require significant human intervention w However not as much as is currently the case • IANA is currently evaluating automation systems to aid Root Management w E-IANA: evaluation underway § Hampered by confidentiality statements w “reg-soft”: code to be delivered soon § DNSSEC focus w Home grown: under development (sort of) § ICANN IT has lots of things to do • IANA (now? ) not affected by NIH Syndrome State of the IANA, Vancouver ICANN, Nov '05

Selected Critical Requirements DNSSEC zone signing External callout for validation, variable policy DNSSEC child Selected Critical Requirements DNSSEC zone signing External callout for validation, variable policy DNSSEC child External auditdelegation ability (per handling and pass requester) -through DNSSEC data validation Email interface with multiple authenticators Web interface ideally with differentiated access Internal audit. Local and remote ability of everything programmatic APIs for special tool development State of the IANA, Vancouver ICANN, Nov '05

My Vision for IANA • IANA is a service organization. Really. No, Really. • My Vision for IANA • IANA is a service organization. Really. No, Really. • Our customers are (in alphabetic order, not priority): w w IETF/IESG/IAB Regional Internet Registries TLD Registries (existing and new) International treaty organizations • Goals w Responsiveness and communication w Accuracy and correctness w Excellence in service § Goal Question Metric § “Customer Satisfaction Survey” w “Always make new mistakes” § Never repeat old ones Restore trust in IANA State of the IANA, Vancouver ICANN, Nov '05

How You Can Help • If you run into a problem, let me know How You Can Help • If you run into a problem, let me know w mailto: //[email protected] org (for now) § Soon: mailto: //[email protected] org (ticketed) w mailto: //david. [email protected] org w +1 -310 -301 -3869 (my direct line) • Help with IANA services in beta testing w Provide feedback • Critique existing IANA services w Constructive critiques preferred State of the IANA, Vancouver ICANN, Nov '05

Summary • Most IANA processes improving • More automation necessary w Request validation and Summary • Most IANA processes improving • More automation necessary w Request validation and processing w Data collection and presentation • Mistakes were made (understaffing, wrong staffing, de-emphasis/de-prioritization) but ICANN has taken extensive steps to never repeat them w Much higher priority and emphasis, new staff, increased budget, new focus on responsiveness, efficiency, and automation State of the IANA, Vancouver ICANN, Nov '05

Questions? ¿? State of the IANA, Vancouver ICANN, Nov '05 Questions? ¿? State of the IANA, Vancouver ICANN, Nov '05