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Standards in E-Governance Suchitra Pyarelal Technical Director E-Governance Standards NIC Standards in E-Governance Suchitra Pyarelal Technical Director E-Governance Standards NIC

Agenda • Existing Scenario of E-Governance Applications • E-Governance Standards: Background • Objectives • Agenda • Existing Scenario of E-Governance Applications • E-Governance Standards: Background • Objectives • Approach , Steps and Methodology • E-Governance Standards : – Open Standards – Patents in Standards – National Considerations – Challenges – Government Policies – Summary – Principles • E-Governance Standards – Areas Identified for Standardisation – Areas : Working Groups • Working Groups – Status and Roadmap E-Governance Standards

Existing Scenario of E-Governance Applications – Developed independently as stand-alone systems – Too much Existing Scenario of E-Governance Applications – Developed independently as stand-alone systems – Too much data and not enough information – No common data architecture – Isolated domains of information – Too expensive to bridge E-Governance Standards

E-Governance Standards : Objectives • Increased Adaptibility & Flexibility • Interoperability • Data Preservation E-Governance Standards : Objectives • Increased Adaptibility & Flexibility • Interoperability • Data Preservation • Reduction of vendor lock-in • Emphasis on Integration in a non-proprietary form • “Platform-Independent” modelling approach E-Governance Standards

NEGP –Mission Mode Projects (MMPs) Central State Industry Initiative Income Tax * Banking * NEGP –Mission Mode Projects (MMPs) Central State Industry Initiative Income Tax * Banking * Insurance Emplmt. Exchange Integrated E Procurement Agriculture e-BIZ Land Records Police Central Excise E-Office EDI Pensions Transport Registration E Courts Passports/Visa & Immigration India Portal EG Gateway Common Service Centers Treasuries Municipalities Gram Panchayats National ID E-Governance Standards Commercial Taxes MCA 21

E-Governance Standards : Vision • Faster, improved and efficient services • Shared resources and E-Governance Standards : Vision • Faster, improved and efficient services • Shared resources and services • Productivity increase • Standards-based approach in all e-Governance application developments by multiple agencies. E-Governance Standards

E-Governance Standards : Background • Core Group on Standards constituted in 2004 – Chair E-Governance Standards : Background • Core Group on Standards constituted in 2004 – Chair –Director General, NIC – Initial set of key areas identified for Standardisation – Processes for adoption of Standards in appropriate steps/stages – Institutional Mechanism • NIC entrusted with the responsibility in Sept 2005 • E-Governance Standards Division set up in Nov 2005 E-Governance Standards

Approach and Steps taken • Institutional Mechanism & Processes • Brainstorming Sessions • State Approach and Steps taken • Institutional Mechanism & Processes • Brainstorming Sessions • State Level Workshops • National Summits • Formation of Task Force • Key Areas Identified for Standardisation • Formation of Working Groups E-Governance Standards

Approach and Steps taken Institutional Mechanism & Processes NIC (e-Governance Standards Division) White papers Approach and Steps taken Institutional Mechanism & Processes NIC (e-Governance Standards Division) White papers Constitution of Working Groups WG 1 WG 2 WG 3 WG N Standards APEX BODY Approved Standards STQC (e-Governance Standards Division) Publish, Conformance & Certification E-Governance Standards Working Groups with members (part time/full time) from DIT, Associations, Industry, Academia, representatives from Central & State Government etc constituted with the approval of DIT Apex Body under the Chairmanship of Secretary, DIT with senior representatives from Government, NASSCOM, BIS etc with a mandate to Approve, Notify & Enforce Standards formulated by various Working Group. Internet

Approach and Steps taken-IM&P E-Governance Standards Division of NIC Key Functions • To Steer Approach and Steps taken-IM&P E-Governance Standards Division of NIC Key Functions • To Steer and manage the Standardization activities under NEGP; • To Provide Secretariat to the Working Groups , Apex Body; • Coordinate with the Working Groups , Apex Body and other bodies; • Implementation of the Portal – A powerful Collaborative medium; E-Governance Standards

Approach and Steps taken IM&P Apex Body – Secretary, DIT, Chairman – Secretary, Department Approach and Steps taken IM&P Apex Body – Secretary, DIT, Chairman – Secretary, Department of Law – Representative from Planning Commission – Representative from Dept. of Expenditure – Additional Secretary DAR&PG – DG NIC – DG, STQC – DG, CDAC – DG, BIS – Secretary (IT), Government of Uttaranchal – Secretary (e-Governance), Govt. of Karnataka – Nandan Nilekani, Member, National Knowledge Commission – President NASSCOM – Executive Director, MAIT – JS(e. GOV), DIT – JS&FA, DIT – Director (e. Governance) DIT E-Governance Standards Member Convener

Approach and Steps taken Brain Storming Sessions & State Level Workshops Brainstorming Sessions State Approach and Steps taken Brain Storming Sessions & State Level Workshops Brainstorming Sessions State Level Workshops • Chennai • Kerala • Mumbai • Guwahati • Ahmedabad • Bangalore • Chandigarh E-Governance Standards • West Bengal • Orissa • Andhra Pradesh

National Summits Approach and Steps taken • E-Forms • Identity Management • Digital Preservation National Summits Approach and Steps taken • E-Forms • Identity Management • Digital Preservation & Information Life Cycle Management • Enterprise Architecture • E-Mail Services & Architecture • Enterprise Portal Design • Application Development Strategy • Auto-Identification Technologies • Meta data and Data Standards • Web Services & Localisation • Information Security • Client Level Security • Online Auditing • E-Office E-Governance Standards

National Summits : Task Force Approach and Steps taken Task Force : To prepare National Summits : Task Force Approach and Steps taken Task Force : To prepare the Policy and Guidelines based on the recommendations of the National Summit. • Task Force on e-Forms constituted Chairman: Dr. S. C. Gupta, STD, NIC Draft Policy and Guidelines under finalisation Structure of the Policy Document finalised • Task Force on Identity and Access Management Constituted Chairman : Prof. S. I. Ahson Dept. of Computer Science Jamia Milia E-Governance Standards

Principles for Selection of Standards for adoption in E-Governance Principles for Selection of Standards for adoption in E-Governance

E-Governance Standards: Open Standards • Standards that are publicly available for implementation • All E-Governance Standards: Open Standards • Standards that are publicly available for implementation • All Interested parties should be able to participate in development • Essential intellectual long as these IPR discriminatory terms (RAND terms) E-Governance Standards property rights(IPR) may be included so can be made available under nonand a reasonable fee or no fee at all

E-Governance Standards: Open Standards & Patents • Most Standards Bodies eg: IETF, OASIS, W E-Governance Standards: Open Standards & Patents • Most Standards Bodies eg: IETF, OASIS, W 3 C, ISO prefer no patents • But they do allow the inclusion of patents that can be licensed under Reasonable and Non-Discriminatory Terms (RAND) terms in their Standards • Patent Policies revolve around RAND policy, either with some form of royalty payment or royalty free or a mixture of both • Some Organisations do not consider a RAND encumbered standard as an Open Standard eg: European Union's EGovernance Interoperability Framework project E-Governance Standards

E-Governance Standards: National Considerations • Enables electronic National records and data to be stored E-Governance Standards: National Considerations • Enables electronic National records and data to be stored in open file format. • Ensures interoperability of National ICT applications and facilitates data interchange • Prevents over-reliance on foreign technologies /products • Enables smaller local vendors to participate in National Projects • Assist Free and Open Source(FOSS) to be promoted. E-Governance Standards

E-Governance Standards : Challenges • Open Standards not available or not mature enough for E-Governance Standards : Challenges • Open Standards not available or not mature enough for a required technology – Use de facto standard that is publicly published and freely available for implementation – Encourage owner of de facto standard to submit to open standards body for adoption/adaption as a standard • Entrenched usage of a Proprietary Standard-not practical to ignore it – Phase it out slowly, in the interim, work towards interoperability with open standards installations and/or use file format conversion tools E-Governance Standards

E-Governance Standards: Government Policies • More and more public sector agencies all over the E-Governance Standards: Government Policies • More and more public sector agencies all over the world have policies that require open standards; • Most e-Government projects have the Framework that specifies open standards; Interoperability • If more countries are to insist on open standards, more vendors will be forced to open their file formats and technology specifications; • No good reason for an organisation not to mandate open standards. No vendor can reasonably complain about procurement terms mandating open standards E-Governance Standards

E-Governance Standards: Summary • Interoperability is crucial-Conformance to Standards needed; • Standards that are E-Governance Standards: Summary • Interoperability is crucial-Conformance to Standards needed; • Standards that are open and non-discriminatory preferred – No dependence on any single entity, all types of products can implement them and all interested parties can partake in their development; • Most governments specifying open standards in their IT policies. (Norway, Denmark, UK, Netherlands, France, Brazil, Australia, New Zealand, Malaysia) E-Governance Standards

E-Governance Standards: Principles • Easy accessibility for all to read and use/implement; • Developed E-Governance Standards: Principles • Easy accessibility for all to read and use/implement; • Developed by a process that is open and relatively easy for anyone to participate in; • No control or tie-in by any specific group /person / entity – Main disagreement is in whether to consider Standards that contain RAND-encumbered patents or not; available royalty free or at minimal cost, with other restrictions E-Governance Standards

Areas of Standards in E-Governance Areas of Standards in E-Governance

Areas of Standardisation • Technical Standards and E-Governance Architecture • Network and Information Security Areas of Standardisation • Technical Standards and E-Governance Architecture • Network and Information Security Standards • Meta data and Data Standards • Localisation and Language Technology Standards • Quality and Documentation Standards • Legal Enablement of ICT Systems • Governance Process Re-engineering* • *being constituted E-Governance Standards

Areas of Standardisation- Working Groups Working Group Chairman • Technical Standards & EGovernance Architecture Areas of Standardisation- Working Groups Working Group Chairman • Technical Standards & EGovernance Architecture • Prof. S. Krishna, IIM Bangalore • Network & Information Security • Prof. N. Balakrishnan, IISC Bangalore • Metadata & Data Standards • Prof. C. R. Muthukrishnan • Quality & Documentation • Localisation & Language Technology Standards • Legal Enablement of ICT Systems E-Governance Standards • Dr. S. Sarnot, DG, STQC Dr. Narayanamurthy • Justice Somasekhara

Technical Standards & E-Governance Architecture Technical Standards & E-Governance Architecture

WG 1 -Technical Standards & E-Governance Architecture Scope 1. Development based on Open standards. WG 1 -Technical Standards & E-Governance Architecture Scope 1. Development based on Open standards. 2. Platform Independence. 3. Reusable Component based development. 4. Policies and Guidelines for Systems Development E-Governance Standards

WG 1 -Technical Standards & E-Governance Architecture Areas 1. Enterprise Architecture 2. Interoperability Framework WG 1 -Technical Standards & E-Governance Architecture Areas 1. Enterprise Architecture 2. Interoperability Framework E-Governance Standards

WG 1 -Technical Standards & E-Governance Architecture Sub Groups Under TSEGA 1. Enterprise Architecture WG 1 -Technical Standards & E-Governance Architecture Sub Groups Under TSEGA 1. Enterprise Architecture Coordinator – Mr. Neel Ratan, Executive Director, Pw. C 2. Standards Taxonomy Coordinator –Mr. Jaijit Bhattacharya, Sun Microsystems 3. Standards Process Coordinator- Dr. Shankara Prasad, CEO, INKROMA 4. Interoperability Framework for e-Governance Coordinator-Mr. Ramesh Singh, Senior Technical Director, NIC E-Governance Standards

WG 1 -Technical Standards & E-Governance Architecture TSEGA Brain Storming Session – Feb 17 WG 1 -Technical Standards & E-Governance Architecture TSEGA Brain Storming Session – Feb 17 th 2006 at IIM Bangalore Working Group Meetings First Working Group Meeting - 3 rd March 2006 Second Working Group Meeting - 24 th July 2006 State Level Workshops at Kerala, West Bengal , Orissa, Andhra Pradesh E-Governance Standards

Summary of Brainstorming Session 1. A Study of the U. S Federal Enterprise Architecture Summary of Brainstorming Session 1. A Study of the U. S Federal Enterprise Architecture (FEA) in the Indian Context needs to be taken up. The model could first be studied in terms of successful projects of NIC. A National E-Governance EA could then be formulated. 2. A comprehensive list of Standards need to be made so as to arrive at the framework of Technical Standards of the E-Governance Architecture model. The relevant Specification standards can be plugged to this framework which will also aim to define the complete information system implementation in the Indian context. Base list of provided by manager, Bangalore One can be taken for the broad description of standards to begin with. 3. Process of evolution of standards that include the norms and prescribe the various processes for evolution of standards need to brought out. Legal aspects of standardization process need to be factored into the framework. 4. The scope must involve a flexible and comprehensive architectural model that supports development of complete requirements of all e-Governance initiatives in India (G 2 G, G 2 B, G 2 C, G 2 E, G 2 X). 5. Conceptual architecture is the combination of process architecture, application architecture and technical architecture. The next level to be looked into is the process architecture that has both the private and public processes. 6. 7. Standards for Process Level interoperability need to be addressed. To summarize, Architecture, Interoperability standards and Reuse, Project implementation, Project management, sustenance and service quality standards may be the major focus. E-Governance Standards

WG 1 -Technical Standards & E-Governance Architecture Activities Sub Group I Identification of Enterprise WG 1 -Technical Standards & E-Governance Architecture Activities Sub Group I Identification of Enterprise Architecture Components High Level EA Framework Top Level Detailing of each EA component. Sub Group II Working Draft on Standards Taxonomy Prepared Sub Group III The Standards Process Document prepared Submitted to Quality & Documentation Working Group Sub Group IV Under process of finalsiation of IFEG Version 3. 0 E-Governance Standards

Key Recommendations of First Working Group • Enterprise Architecture model in the Indian Context Key Recommendations of First Working Group • Enterprise Architecture model in the Indian Context • Taxonomy of Standards • Processes for Evolving Standards E-Governance Standards

Key Recommendations of Second Working Group • Enterprise Architecture Top Level Detailing • Legal Key Recommendations of Second Working Group • Enterprise Architecture Top Level Detailing • Legal Aspects to be included in the framework • Interoperability Framework to include “Gateway” E-Governance Standards

E-Governance Standards E-Governance Standards

Expected Deliverables • Provides business with a systematic approach to describing their business: – Expected Deliverables • Provides business with a systematic approach to describing their business: – common language (e. g. , “client”, “service”, “goal”) to describe the business – identify gaps in service delivery models • Highlights the interdependencies in service delivery across organisation boundaries: – across ministries – within ministries across traditional program delivery boundaries • Identifies gaps in business requirements early in design cycle • Lays foundation for re-use of data, applications and technology (component-based physical design) • Introduces discipline in developing, documenting and disseminating standards (data, applications, technology, security) • Facilitates cross-project communications through extensive user involvement E-Governance Standards

WG 1 -Technical Standards & E-Governance Architecture Interoperability Framework • Reference model of basic WG 1 -Technical Standards & E-Governance Architecture Interoperability Framework • Reference model of basic technical specifications • Set of Technology Standards • Guidelines for Platform-Independent Applications • development. E-Governance Standards

Layered Model E-Governance Standards Layered Model E-Governance Standards

Technical Standards & E-Governance Architecture Aug 06 1. Enterprise Architecture Framework 1. 1 Enterprise Technical Standards & E-Governance Architecture Aug 06 1. Enterprise Architecture Framework 1. 1 Enterprise Architecture Framework Top Level Detailing of Components 1. 2 Review by Chairman and Working Group Members 1. 2 Preparation of RFP for inviting EOI 2. Interoperability framework and Technical Standards 2. 1 Working Draft 2. 2 Review Stage E-Governance Standards Sept 0 6 Oct 06 Nov 06 Dec 06 Jan 07 Feb 07 Mar 07

Network and Information Security Standards Network and Information Security Standards

WG 2 -Network & Information Security Agenda • • • Goals (TOR) Methodology Schedule WG 2 -Network & Information Security Agenda • • • Goals (TOR) Methodology Schedule Current Status What has been done E-Governance Standards

WG 2 -Network & Information Security Terms of Reference • Advise on development of WG 2 -Network & Information Security Terms of Reference • Advise on development of required White Papers for discussion in the Working Group to evolve standards; • Evolve Standards; • Manage interaction with similar initiatives and standards bodies elsewhere in the world; • Nominate members on various International standards committees and continuously strive towards key roles for India in such international forums; • Define the scope of any deliverables, expected milestones, and the process for the group participants to approve the release of these deliverables (including publishing intermediate results); • Determine any dependencies of other entities on the deliverables of this group; • Define the expected level of involvement by the members of the Team (e. g. , to track developments, write and edit technical reports, , etc. ); • Must also include an estimate of the expected time commitment from participants; • • Requirements that a quorum of group participants support any formal decision of the group; Change control of the Draft standard document and Version Management. Create a supporting framework for implementation and testing Setting timeline for the release of initial set of standards to the Apex Body of Standards of DIT. E-Governance Standards

WG 2 -Network & Information Security Methodology Conducting Workshops, Summits Phase I E-Governance Standards WG 2 -Network & Information Security Methodology Conducting Workshops, Summits Phase I E-Governance Standards Preparation of standards/guideline documents Test and Evaluation Phase II Approval by Apex Body Roll Out Mode Preparation of Approach Papers, White Papers Delivery Mode Project Initiation Mode Identification of standards/guidelines documents Formation of Working Group Certification Accreditation Phase III

Schedule Phase I Feb’ 06 -Oct ‘ 06 1) Formation of working Group 2) Schedule Phase I Feb’ 06 -Oct ‘ 06 1) Formation of working Group 2) Approach Papers/White Papers 3) Brain Storming/Workshops 4) Identification of deliverable standards/guidelines 5)Preparation of draft standards/guidelines documents 6) Review by Working Group 7) Test and evaluation/gap analysis 8) Approval by Apex body 9) Certification, Accriditation E-Governance Standards Phase III Nov ‘ 06 -Mar ‘ 07 Mar’ 06 -July ‘ 07

WG 2 -Network & Information Security Status Action Status Formation of WG ü Approach WG 2 -Network & Information Security Status Action Status Formation of WG ü Approach papers/white papers Brain storming, Workshops Identification of deliverables Preparation of draft ü E-Governance Standards ü ü In progress

WG 2 -Network & Information Security Working Group • Prof N. Balakrishnan, IISC Chairman WG 2 -Network & Information Security Working Group • Prof N. Balakrishnan, IISC Chairman • Dr B. K. Gairola, NIC • Prof S. V. Raghavan, IIT, Chennai • Prof B. N. Jain, IIT, Delhi • Mr Vijay Madan, CDOT • Mr B. J. Srinath, DIT • Ms Renu Budhiraja, DIT • Dr C. B. Misra, CMC • Mr N. Rajendran, IDRBT • Dr P. Upender Rao, SBIICM • Dr Atul Sen, DLRL • Dr C. R. Chakravarthy, Cryptography Consultant E-Governance Standards • • • Mr R. Ravi, HCL Mr Sanjay Debnath, Intel Mr Mukhesh saini, Microsoft Mr Devjoy Choudhury, NISG Mr Mohan Ram, CDAC Mr Jaijit Bhattacharya, SUN Micro Mr Umang Bedi, Symantec Mr Subramanyan Nagaraj, CISCO Dr Bhanu Murty, RAMCO Mr Rameesh kailasam, Oracle Mr Sukhbir Singh, BIS

WG 2 -Network & Information Security Some of the Approach papers and White papers WG 2 -Network & Information Security Some of the Approach papers and White papers produced • Approach Paper on NISS • Network and Information security Framework • Significance of Standards • Network and Information Security Standards and Policies • Comprehensive Threat management • Data Back up and Recovery • Data Centre standards E-Governance Standards

WG 2 -Network & Information Security Brainstorming, Workshops and Summits Date 27. 02. 06 WG 2 -Network & Information Security Brainstorming, Workshops and Summits Date 27. 02. 06 12. 05. 06 15. 06 02. 06 Location Event Chennai Brain storming Bangalore Working Group Meet Thiruvanantha Workshop puram Kolkata Workshop E-Governance Standards

WG 2 -Network & Information Security Areas (deliverables )identified • Preparation of National Information WG 2 -Network & Information Security Areas (deliverables )identified • Preparation of National Information Security Policy document • Security categorization and Mapping – Guidelines for Security categorization (low, medium and high risk environment) • Security Risk Assessment – Guidelines for Security threat and risk assessment – Catalogue of e-Gov threat factors – Risk assessment checklists and Tools • Security Requirement Specification – Guidelines on security assurance and creation of security requirement specification – Guidelines for selection of Information Technology Security products and Services E-Governance Standards

WG 2 -Network & Information Security Areas (deliverables) identified • Security Planning – Guidelines WG 2 -Network & Information Security Areas (deliverables) identified • Security Planning – Guidelines for Developing Security Plans for Information Technology Systems (Sample security manual and procedures) – ISO 27001 questionnaire – Guidelines for interpretation and implementation of security controls for information systems and selection of baseline security controls • Security Control Design – Provide a master catalog of security controls for information systems incorporated from many sources (e-Governance ISMS document) – Guidelines on secure application development and secure coding practices. – Guidelines on integration of security with SDLC process – Guidelines on security best practices including management, operational and technical controls. E-Governance Standards

WG 2 -Network & Information Security Areas (deliverables) identified • Security Test, Evaluation and WG 2 -Network & Information Security Areas (deliverables) identified • Security Test, Evaluation and certification – Guidelines for security test, evaluation and acceptance – Guidelines on Security Assurance (assessment, evaluation & certification) – ISO 27001 self-assessment and maturity model • Creation of Certified Professionals – Creation of a group of certified professionals with thorough understanding of the standards documents who can help organizations in becoming complaint to the standards. • Training and awareness – The need to evolving a Group of four to five Certified professionals for providing end-to end solution. – Widespread training of users on security must be undertaken E-Governance Standards

WG 2 -Network & Information Security Areas (deliverables) identified • Creation of database/taxonomy of WG 2 -Network & Information Security Areas (deliverables) identified • Creation of database/taxonomy of e-Governance applications software platforms in use • Development of tools for generation of automatic alerts for any vulnerabilities E-Governance Standards

 • BUDGET E-Governance Standards • BUDGET E-Governance Standards

WG 2 -Network & Information Security Challenges and opportunities emanated • To undertake study WG 2 -Network & Information Security Challenges and opportunities emanated • To undertake study of existing e-Governance mission mode project infrastructure with regard to various security issues including cyber crimes • To undertake study of global standards and frameworks and develop best of the breed solution. • Indigenous effort for development of network equipments and security products • Quality of service parameters to be included in RFP and tender process • CC or equivalent for certification for product implementation • Interoperability standards for intranet and extranet applications. E-Governance Standards

WG 2 -Network & Information Security Challenges and opportunities emanated • Centre of excellence WG 2 -Network & Information Security Challenges and opportunities emanated • Centre of excellence in Information Assurance would be set up at various places; one such being setup at IIT, Kharagpur initially funded by Integrated Defense Staff, Ministry of defense. This can act as a hub for R & D activities in Information Security • DIT Sponsored Projects at IIT, Kharagpur on Cryptographic controls can be used in the area of access control • Development of secure OSs – expensive but possibly required in specific applications • Protection of Personal Data • Laws to be strengthened • Cyber forensic and related manpower development • Privacy preserving Data Mining • Balancing right to information with privacy protection E-Governance Standards

WG 2 -Network & Information Security Challenges and opportunities emanated • Security Development Life WG 2 -Network & Information Security Challenges and opportunities emanated • Security Development Life Cycle ( Threat Model & Secure Coding) practices shall be introduced in e-governance application development • Security Requirement Specifications Templates shall be developed and used as a part in SRS preparation. • Policy on Interoperability among different networks like SWANs, NICNET etc shall be framed • IP ( both Public and Private ) allocation shall be controlled by Central Authority both for existing and up-coming network within the Government • Application and Data Storage shall be on private network E-Governance Standards

WG 2 -Network & Information Security Challenges and opportunities emanated • Every department should WG 2 -Network & Information Security Challenges and opportunities emanated • Every department should have policy on its DRS & BCP • Digital Preservation Policy shall be framed for media replacement and archival activities • Information Security Hierarchy of persons and responsibilities shall be in place. E-Governance Standards

Recommendations • • Study of Dublin Core Standard, mainly for Metadata on Documentation. Need Recommendations • • Study of Dublin Core Standard, mainly for Metadata on Documentation. Need to study and identify metadata for both digital and non-digital information The Metadata structure in Network Technology and Library Sciences should be studied to help understand metadata for the non-digital information. Gather as much information as possible from ongoing e-Governance Projects. The nature of all the government services cutting across all the domains, needs to be studied to identify the data elements The students from Engineering colleges, Technical Institutes etc. may be involved in the e-Governance Projects as a part of their 6 -months or 4 -months semester training. Identifying 11 projects as the DRIVE Projects, agency framework should be prepared Subgroups may be formed under the State level for identification of Common Terms and Common Data Elements. – – – Grass-root level Governance (Municipalities) Land –Registration, Acquisition, Valuation and Land Records Excise and Commercial Taxes E-Governance Standards

WG 3 -Meta data and Data Standards Scope • To identify and build the WG 3 -Meta data and Data Standards Scope • To identify and build the formats of the Common Data Elements across the horizontal and vertical EGovernance applications. • To build the Dictionary & Taxonomy of the commonly used data elements. • Adopt and Adapt to the existing Metadata and Data Standards E-Governance Standards

Approach • Service Oriented Approach • Identification of Data Elements - Mandatory and Non Approach • Service Oriented Approach • Identification of Data Elements - Mandatory and Non Mandatory. • International standards may be used wherever possible. • Standards having wide market support should be chosen to reduce cost and risk. • • • National standards could be used to cover items specific to the country, and new standards are developed where none exists Forms reengineering and Change management needed in connection with the data standards E-Governance Standards

Status • Proposal from Institute of Electronic Governance, Andhra Pradesh (IEG) on Metadata and Status • Proposal from Institute of Electronic Governance, Andhra Pradesh (IEG) on Metadata and data Standards • Formation of a Committee to review the IEG Proposal • Study of the Metadata Standards in AGRIS suggested by FAO, for their adoption • Formalization of the Geo-Spatial Data Standards E-Governance Standards

Timelines Identification of a state on Pilot basis—Study conducted in Andhra Pradesh of 32 Timelines Identification of a state on Pilot basis—Study conducted in Andhra Pradesh of 32 Departments and about 11000 data for 350 services. Conduct the similar study in two or more states to identify the common data elements. --- December 2006 Understanding the attributes of data element for interoperability of services. --- February 2007 Develop part of the underlying Ontology to support semantic interoperability --- December 2006 E-Governance Standards

Phase II Oct ‘ 06 1. 2. Dec ‘ 06 Study of world data Phase II Oct ‘ 06 1. 2. Dec ‘ 06 Study of world data standards for its relevance and extendibility in the context of Indian Scenario (Ongoing process) 2. Initial Proposal from IEG(AP) on Metadata and Data Standards 3. Review of the IEG Proposal by a Committee and submitting of its report by Nov 15, 2006 4. Vocabulary lists -–one for e-Gov services and other for subject terminology. (Ongoing Process) 5. Documentation of activities of different subgroups 6. Pilot implementation of Metadata and data standards on project E-Governance Standards Phase III March ‘ 07

Roadmap to e-Gov Metadata & Data Standards Metadata Interoperability Framework Data Standards XML Schema Roadmap to e-Gov Metadata & Data Standards Metadata Interoperability Framework Data Standards XML Schema and XSLT for domain specific services Controlled Vocabulary Identification of Metadata Elements for Indian context Start Evaluation of International Metadata Standards E-Governance Standards Source: DRTC

Problems • Members, including the Chairperson, of Working Group do not respond to mails/request Problems • Members, including the Chairperson, of Working Group do not respond to mails/request for review of documents • The Sub-Working Groups formed in the State Workshops, so far have not even initiated any action • Most of the time of the Member Secretary goes in collaborating, coordinating and communicating with the WG members, Sub working groups etc. and very less time is available for technical output. • No manpower support is available from the e-Gov Secretariat E-Governance Standards

Service Oriented Approach Government Department 1 Data Elements Data elements could be: • Inputs Service Oriented Approach Government Department 1 Data Elements Data elements could be: • Inputs from System/ Department/ citizen • Used for Processing • For Output E-Governance Standards Department 3 Service n Service 2 Service 1 Department 2 Data elements Services: Set of Common Data Elements • Citizen centric (G 2 C) • Government Centric (G 2 G) • Business Centric (G 2 B)

Localisation & Language Technology Localisation & Language Technology

WG 4 -Localisation and Language Technology Scope • Development of Local Standards • Inputting WG 4 -Localisation and Language Technology Scope • Development of Local Standards • Inputting Mechanisms • Transliteration • Variance in Unicode implementations in different Operating Systems • Search Engine Support E-Governance Standards

WG 4 -Localisation and Language Technology Areas and Issues Identified I. Operating System Support WG 4 -Localisation and Language Technology Areas and Issues Identified I. Operating System Support Locales and Sorting User Interface Searching Rendering on PC in Application/Browser : Display, Layout Character Encoding : Unicode, ISCII Inputting Methods - Keyboard Layouts : Typewriter, Inscript, Phonetic - Online Handwriting Recognition - Text OCR - Speech to Text II. Editors for Web Support • Browser Support E-Governance Standards

WG 4 -Localisation and Language Technology Issues III. Resources and Tools Processing Resources : WG 4 -Localisation and Language Technology Issues III. Resources and Tools Processing Resources : Spell Checker - Language Resources : Dictionaries, Ontology, Glossary, Lexicon, Thesaurus - Annotated Corpora: Text & Speech Machine Translation Transliteration (BARAHA software- Free ware, Internationalization Component for Unicode ICU) IV. Search Engine Support Google, Yahoo, MSN, LUCENE Raftar, Khoj etc. V. Localised Applications Interoperability between Platforms & Technologies E-Governance Standards

Sl. No Area Current Issues/Status Destination Desired 1. OS Support 1. 1 OS Support Sl. No Area Current Issues/Status Destination Desired 1. OS Support 1. 1 OS Support under Windows, Linux, MAC OS E-Governance Standards Present Status : In Windows 2000/XP – 12/22 constitutionally recognized Indian Languages support is available. (Bangla, Gujarati, Hindi, Kannada, Konkani, Malayalam, Marathi, Punjabi, Sanskrit, Tamil, Telugu & Urdu). 14/22 under Windows-Vista added support for Oriya and Assamese. In Red. Hat Linux – 9/22 constitutionally recognized Indian Languages support is available. (Bangla, Gujarati, Hindi, Marathi, Oriya, Punjabi, Malayalam, Tamil & Telugu). In MAC OS X-4/22 Gujarati, Hindi, Punjabi, Tamil constitutionally recognized Indian Languages Support is available In Red Hat Linux : Assamese, Bodo, Dogri, Kannada, Konkani, Kashmiri, Maithili, Manipuri, Nepali, Sindhi, Santhali, Sanskrit, Urdu Constitutionally recognized languages support is not available In MAC OS X - 18/22 constitutionally recognized languages support is not available. Desitination desired: all 22 constitutionally recognised languages support must be available in Windows, Linux and MAC OS. In Windows OS : Bodo, Dogri, Kashmiri, Maithili, Manipuri, Nepali, Sindhi, Santhali Constitutionally recognized languages support is not available

1. 2 Locales Data 1. 3 Sorting 1. 4 Encoding E-Governance Standards • Available 1. 2 Locales Data 1. 3 Sorting 1. 4 Encoding E-Governance Standards • Available for 12/22 languages under Windows, 9/22 languages under Linux in UTF -8 format. Presently Locales data is insufficient and not accommodate Indian culture specific requirements. Presently sort order is on value. Unicode characters are almost complete to suffice the respective language requirements. 1. Vedic Sanskrit code is being evolved. 2. Work for representing recently recognized constitutionally languages i. e. Bodo, Maithili, Santhali& Dogri are being initiated. Detailed study to be undertaken. Sort order for all Indian languages can be standardized and developers need to adhere to it. 1. Constant interaction with Unicode for proper representative of Indian languages. 2. There has to be standards enforcement at State level.

1. 5 Inputting Mechanism a)Keyboard Layouts b)Speech to Text c)Handwriting Recognition, Text OCR and 1. 5 Inputting Mechanism a)Keyboard Layouts b)Speech to Text c)Handwriting Recognition, Text OCR and Other inputting mechanisms E-Governance Standards Present Status a) Keyboard Layouts –Any Inputting method can be used in Unicode enabled OS. - INSCRIPT keyboard layout is available at OS level. b) Speech to Text Shrutlekhan. Rajbhasha is available for Hindi language. c) Handwriting Recognition & OCR - Technology under development Typewriter keyboard support as well as State level Language specific requirements (KGP keyboard layout for Kannada, TAM 99 keyboard layout for Tamil) should be supported at operating system level. Note: Output of any user specific keyboard layout must conform to Unicode current version.

E-Governance Standards 1. 6 Rendering on PC in Application/Browser For rendering Open Type fonts E-Governance Standards 1. 6 Rendering on PC in Application/Browser For rendering Open Type fonts – rasterisation engine needs to be built in to the OS. Rasterisation engine is not being implemented for all the 22 scheduled Indian languages. Needs to be implemented by OS developers Collation standards needs to be defined 1. 7 Searching Character level search is available. Contextual based search and intelligent search engines are not available Intelligent search engines required to be developed, however a huge amount of linguistic resources are required to get a fairly good accuracy. 07 November, 2006 E-Governance Standards National Informatics Centre

E-Governance Standards 2. Content Creation 2. 1 Content Creation Editors for Desktop & Web E-Governance Standards 2. Content Creation 2. 1 Content Creation Editors for Desktop & Web W 3 C : Markup languages Standard Generalized Markup Language (SGML) old std. Hypertext Markup Language (HTML) Extensible Markup Language (XML) Extensible Hypertext Markup Language (XHTML) XLIFF – XML Localization Interchange File Format TEI – Text Encoding Initiative 1. Lot of tools is now available for content creation in Indian languages. 2. Products from C-DAC and open source tools such as Bharateeya Open. Office can be used for the same 2. 2 Browser Support In IE 6, IE 7, Fire. Fox, Netscape etc. – Indian Languages support is available. 07 November, 2006 E-Governance Standards National Informatics Centre

3. Resources & Tools 3. 1 3. 2` Processing Resources : Spell Checker Language 3. Resources & Tools 3. 1 3. 2` Processing Resources : Spell Checker Language Resources : Dictionaries, Glossary, Lexicon, Thesaurus, Word. Net, Corpora: Text & Speech ISO : Term. Base e. Xchange (TBX): ISO : Terminology Markup Framework (TMF) ISO : Lexical Resource Markup Framework (LRMF) EAGLES/ISLE: CES: Corpus Encoding Standards EAGLES/ISLE: XCES: XML based Corpus Encoding Standards EAGLES: MATE – Multilingual Annotation Tools Engineering E-Governance Standards Available for most of the Indian languages but need to be bettered. 1. No Language Resources conforming to standards are available. Needs to have a National initiative for development of Linguistic resources. 2. Enhanced version of spell checkers needed No attempt is made so far for building Grammar checker in Indian languages

3. 3 Machine Translation E-Governance Standards Research and Development in MT has been underway 3. 3 Machine Translation E-Governance Standards Research and Development in MT has been underway at several organizations in India. i) English to Indian language MT Systems ii) Indian language to Indian language MT Systems iii) English has been the language of choice in the foreign language category among MT R&D community in India. Efforts are concentrated around building MT systems for English-Hindi language pair. For Indian language to Indian language translation systems researches are focusing on developing MT systems for Hindi and other Indian languages. iv) University of Hyderabad has worked on an English-Kannada MT system, using the Universal Clause Structure Grammar (UCSG) formalism, invented there. This is essentially a transfer-based approach, and has been applied to the domain of government circulars. v) Some other organizations are also working in the area of Machine Translation such as IIT Kanpur (using Anglabharati approach), IIT Mumbai (using Universal Networking Language. UNL approach), Super Infosoft Pvt (developed Anuvadak system), IBM, Gurgaon (using Statistical approach), IIIT- Hyderabad and University of

3. 4 Transliteration INSORT ISO For few Indian languages Transliteration is available and is 3. 4 Transliteration INSORT ISO For few Indian languages Transliteration is available and is in use. While for Unicode based transliteration a separate add-on utility is required to be built. For database translations region specific knowledge is required to build in the transliteration tools. 3. 5 Database Support : Data Storage & Retrieval 1. If databases are Unicode complaint then there are no issues in regards with storage. Most of the databases now support Unicode. 2. However, there are issues in querying the data, searches & sorting in Indian languages Database vendors needs to give support to Indian language query mechanism Or External API libraries may be developed for such purposes. E-Governance Standards

4. Search Engine Supporting Indian Languages (Google, Yahoo etc) W 3 C Presently character 4. Search Engine Supporting Indian Languages (Google, Yahoo etc) W 3 C Presently character level search is available in all major search engines. 5. Localized Applications Open Office Works on Operating systems which has language support such as Windows XP, Linux. E-Governance Standards 1. C-DAC, GIST, Pune has already taken the work of localization of Bharateeya Open Office for all scheduled 22 Indian languages. 2. Currently localized versions for Tamil, Hindi & Telugu are released. 3. Localized versions for Kannada, Punjabi, Urdu, Oriya, Assamese, Bengali, Malayalam, Gujarati are ready and awaiting for release 4. Rest of the language localization is in progress. Needed to be developed as an plugin to the existing browsers as well as development of server based components for language search and appropriate intelligent crawler for index generation.

The Action Points that emerged are detailed below: Timeline : Sl. No Decision Action The Action Points that emerged are detailed below: Timeline : Sl. No Decision Action by Target Date 1. To Prepare the Guidelines for EGovernance application development with local language support Sub Group with a State Level member as Coordinator to be constituted by Member Secretary in consultation with the Chair 15 th November, 2006 2. Finalization of Draft Kewal Krishan in Indian Languages Standards E-Governance Standards 20 th November, 2006

We have uploaded the Draft of Indian Languages Standards on these websites : http: We have uploaded the Draft of Indian Languages Standards on these websites : http: //egovstandards. gov. in , http: //intranic. in and also sent the same to all Working group members as well as members who have attended the Brainstorming sessions at various locations. So far we have received comments from • IBM • Microsoft • Shri V. N. shukla, CDAC, Noida • Prof. Rajeev Sangal • Prof. Jitendra Shah • Dr. Girish Nath Jha, JNU • Shri Sateesh Babu, • Dr. Mukul. K. Sinha E-Governance Standards

Strategy for conversion of data from ISCII to UNICODE. Long term goal for manpower Strategy for conversion of data from ISCII to UNICODE. Long term goal for manpower development in language technology. Release of free Tools and tools-kit for software developers. Timely support and queries on Microsoft platform w. r. t. Indian Languages. Road map for encouraging using of Indian Languages in E-Governance applications as well as services. Road map for transparent Interoperability as in case of Unicode. Setu-dev as double byte ttf fonts may be a standard that will work with all OS’s, all browsers and all word processors. Stop leakage of Govt. money in non standard and proprietary items. Resolve Intra-language issues that still exists. Plan out a strategy for i) conversion of existing corpora ii) conversion software from ISCII to Unicode and ab-initio handling of Unicode. Inter-operable with other Language systems and Inter-operable within Indic systems. E-Governance Standards

Quality and Documentation Quality and Documentation

WG 5 -Quality & Documentation Standards Scope and Areas identified 1. e-Governance Quality Manual WG 5 -Quality & Documentation Standards Scope and Areas identified 1. e-Governance Quality Manual 2. Conformity Assessment Framework 3. Standard Formulation Procedure , and Templates for documentation 4. Vocabulary of Standard e-Governance Terminology 5. Methodology for identification of best possible solutions 6. Preparation of Request For Proposal 7. e-Governance Project Life Cycle 8. SLAs for Information Services Delivery/Common Services Centres 9. e-Governance Projects Management 10. Outsourcing Management 11. Exit Management 12. Electronic Documents Management E-Governance Standards

Layers of e-Governance Quality Assurance Framework Source: Quality Assurance Framework for E-Governance, STQC E-Governance Layers of e-Governance Quality Assurance Framework Source: Quality Assurance Framework for E-Governance, STQC E-Governance Standards

Overview of Standardization Process e-Gov. Quality Manual 1. Requirement Identification - Policy, Vision /Goals/ Overview of Standardization Process e-Gov. Quality Manual 1. Requirement Identification - Policy, Vision /Goals/ Objectives , Legal Issues - Setting of Goals / Objective stakeholders & Roles 2. Conformance Guidelines - Identification of Quality Parameters 3. Satisfaction Parameters from the perspective of Re-usability / Transparency /Risk Reduction / Scalability Conformity Assessment Framework Checklist mechanism to ensure safety, productivity, effectiveness and efficiency Egwg 1 Network & Security: 1. 1 Area 1 1. 2 Area 2. . ( Generic) egwg 2 Meta Data & Data 2. Area 1 2. Area 2. . ( Generic) Checklist for Compliance E-Governance Standards Generic ( Vertical Standards Formulation Procedure A. General Description about Standards Process B. Roles and Responsibilities of various agencies C. Stages of Standards formulation, Release, Maintenance A. Template for documentation of Standards A. Meta data elements of the document egwg 3 Localization 3. 1 Area 1 3. 2 Area 2 ( Generic) egwg 4 Quality and Documentation 4. 1 Area 1 4. 2 Area 2. . ( Generic) Egwg 5 Technology & Archi. 5. 1 Area 1 5. 2 Area 2… ( Generic) Documentation of of of Documentation Project Specific Quality Manual for Domain / Application Specific e- e- efor Domain / Application Specific Governance Projects Specific (Horizontal) )

Evolution of a Standard Polic y Processes Procedures Standards, Checklists E-Governance Standards Evolution of a Standard Polic y Processes Procedures Standards, Checklists E-Governance Standards

Approach • Identification and Allocation of areas to four sub working groups. • Setting Approach • Identification and Allocation of areas to four sub working groups. • Setting of Priorities for completion of the tasks • Top priority to be given for e-Governance Standards Formulation Procedure ( The duly approved procedure would be adopted by all working groups ) • The Subgroups to work in collaboration with members from Industry, Government, Private Players, subject experts and Academic Institutes E-Governance Standards

Key Recommendations • e-Governance Quality Assurance framework should be evolved at National level. • Key Recommendations • e-Governance Quality Assurance framework should be evolved at National level. • e-Governance Documentation Quality Standards should reach the grass roots • Documentation policy should reach district collectors, Academics, and industry for smooth enforcement of standards The formulated standards should be easy to understand implement. • Best practices should be adopted to define standards. • The formulated standards should be in line with upcoming technology solutions The standards should mainly fall in two categories: • a. For Developers • b. For Beneficiaries • Vertical / Horizontal Approach should be adopted • Existing Standards to be studied for evolving e-Governance Standards : …cont E-Governance Standards

Key Recommendations • Sub committees to be formed in priority areas such as Health, Key Recommendations • Sub committees to be formed in priority areas such as Health, Agriculture & Cooperation , Rural Development, Judiciary and Education for evolving domain specific e. Governance standards. • For implementing national e-Governance Projects, the individual departments or institutes should adopt minimum standards of documentation, quality and set procedures in conformity with reputed certifying / quality agencies. E-Governance Standards

Progress Report ( Phase – 1) Area Present Status Procedure for Standard Formulation Draft Progress Report ( Phase – 1) Area Present Status Procedure for Standard Formulation Draft recommendation prepared, and in the stage of getting ready for review by Apex Body SLAs for Information Services Delivery / Common Services Centres requirements Draft document prepared and ready for review by WG members January 2007 Initial Draft document getting ready March 2007 Request For Proposal Quality Manual Initial Preparatory work being done Nov. end Initial preparatory work started Conformity Assessment Framework Timeline for submission to Apex Body for approval E-Governance Standards March 2007

Progress Report ( Phase – 2) Area Present Status Outsourcing Management Electronic Records Management Progress Report ( Phase – 2) Area Present Status Outsourcing Management Electronic Records Management Project Life Cycle Vocabulary of Standard e. Governance Terminology E-Governance Standards Initial preparatory work started Started collecting definitions of various terminology in e. Governance and Quality Assurance Timeline for submission to Apex Body for approval

Progress Report ( Phase – 3) Area Exit Management Methodology for identification of best Progress Report ( Phase – 3) Area Exit Management Methodology for identification of best possible solutions e-Governance Projects Management E-Governance Standards Present Status

Difficulties being encountered • No response to draft document except the members from DIT, Difficulties being encountered • No response to draft document except the members from DIT, STQC and NIC • No response by institutions who are being approached for subject experts to be nominated as members • Even members identified in workshops are not getting involved actively • Member Secretaries not able to spend full time on this activities, as they have their other responsibilities to be executed • In the capacity of Member Secretary, I feel I have subject knowledge, but not subject expertise • No Administrative support Note: In view of the above circumstances, it is difficult to assure quality and timely outcome E-Governance Standards

http: //egovstandards. gov. in E-Governance Standards http: //egovstandards. gov. in E-Governance Standards

Interoperability Reuseability To guarantee continuous flows of information between citizens, the federation and partners Interoperability Reuseability To guarantee continuous flows of information between citizens, the federation and partners of the federation. To establish similar approaches in providing components and services, as well as in defining data models. Openness Possibility to use specification in the shape of publicaccess Documentation. Cost and risk reductions Accommodation of trends on the market and in international standardization bodies. Scalability Ensuring applicability of the solutions when needs change as to volume and frequency of transactions. E-Governance Standards

 • Fraunhofer Institute for Open Communications Systems (Fo. KUS) , Berlin for setting • Fraunhofer Institute for Open Communications Systems (Fo. KUS) , Berlin for setting up an Interoperability Lab : – To develop, evaluate and demonstrate interoperability between ICT systems driven by different technologies based on Open Standards and Open Interfaces – To Develop solutions and disseminate findings in application environments – To evolve proposals for e. Government architecture • Interoperability Workshops at China, Vietnam and Sri. Lanka under UNDP E-Governance Standards