St.Petersburg Local Qualification 2012 Feedback Report By Louise

St.Petersburg Local Qualification 2012 Feedback Report By Louise Berglund, TIMES Team Member

General Questions Out of the nine who answered the feedback, four had participated in TIMES before Main reasons for participating was Improve skills(teamwork, presentation, analytic thinking) Practise case-solving Possibility to travel to a Semi-Final Competing against other students

General Questions All those who answered the feedback form seven had been active in ESTIEM prior to the LQ Active members most likely formed teams together Although for some TIMES is the first ESTIEM experience

Case The scale used was a Likert-type scale, with grades ranging from 1 (worst) to 5 (best) Overall we can see a feeling of good performance The solving time and the point “Interesting to solve” had the lowest scores The quality of the case and jury had high scores

Infrastructure & Organization Same system used here as the previous slide We can see that the participants seem satisfied with the services The food points had the lowest scores but the score was still good The material and the rooms had also good scores

Infrastructure & Organization Overall we can see that the participants were satisfied with the organization of the event

Final Impressions Finally the overall TIMES experience was very good Which is confirms the previous points

Selected Comments ”More teams, much time ” ”More food” ”More sponsores” ”Organizers should improve food, we need more snacks not only biscuits. ”

Final Impressions Out of the nine that answered eight would participate again The one that said no is graduating

Final Impressions

Final Impressions The Net Promoter Score is a standardized measurement of the impact and likeliness of promotion that a certain product or service has achieved towards its users. In our case, we ask “How likely is that you recommend participating in TIMES Local Qualification to a friend?” in a 0-10 scale. Then, responses are classified either as “Promoters” (score≥9), as “Passives”, (6

Final Impression Conventionally, a Net Promoter Score of +50% is accepted as the lower threshold of excellence. The score of +78 is thereby a great score, which shows that participants are excited to promote the event to friends. Given the positive experience the participants had, this is not a surprise.

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