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SALES COMPANION ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES H 2/2015 Offering COPYRIGHT SALES COMPANION ALCATEL-LUCENT OPENTOUCH SUITE FOR SMALL AND MEDIUM BUSINESSES H 2/2015 Offering COPYRIGHT © 2011 ALCATEL-LUCENT ENTERPRISE. ALL RIGHTS RESERVED.

ALCATEL-LUCENT OPENTOUCH SUITE FOR SMB TAILORED TO MEET SMB-SPECIFIC NEEDS • More than 1500 ALCATEL-LUCENT OPENTOUCH SUITE FOR SMB TAILORED TO MEET SMB-SPECIFIC NEEDS • More than 1500 partners distributing the solutions • More than 750, 000 companies have chosen the sustainable Open. Touch® Suite for SMBs offering • More than 18 million users already enjoy the benefits OPENTOUCH SUITE FOR SMB FEATURE-RICH COMPLETE, RICH AND OUTSTANDING VOICE AND DATA COLLABORATION SOLUTIONS FLEXIBLE MODULAR COMPLETE MOBILITY SOLUTIONS: ON-SITE AND OFF-SITE, FOR VOICE AND DATA TWO COMPLEMENTARY OFFERS: GLOBAL AND PAY-PER-USER COMPLETE IP OFFERING EXTENSIBLE SUSTAINABLE STATE-OF-THE-ART OFFERING OFFERED ON A WIDE VARIETY OF TERMINALS: TDM, IP, DECT, WLAN CONVERGED WITH VOICE AND DATA CONVERGED END-TO-END SOLUTIONS 2

OPENTOUCH SUITE FOR SMB YOUR NEEDS, OUR SOLUTIONS • Customer welcome • Efficient desktop OPENTOUCH SUITE FOR SMB YOUR NEEDS, OUR SOLUTIONS • Customer welcome • Efficient desktop environment • Wireline Desk. Phones • On-site mobility • Off-site mobility • Converged voice and data network • Hotel and hospitality • Future-ready solutions 3

RICH COMMUNICATION SERVER ECOSYSTEM Alcatel-Lucent Omni. PCX® Office RCE SIP at the core ISDN/PSTN RICH COMMUNICATION SERVER ECOSYSTEM Alcatel-Lucent Omni. PCX® Office RCE SIP at the core ISDN/PSTN KEY BENEFITS Internet • Modular, scalable, expandable • Flexible • Feature-rich (call by name, conference, and so on) SOLUTIONS DETAILS • • • Voice over IP at the core Open communication server Call by name: 3000 -name directory 60 -min integrated voice mail; two ports 10 -min customized “music-on-hold” Four greeting languages Automatic Route Selection Up to 200 units of PIMphony™ Basic Personal Assistant SIP openness LDAP support for universal access CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT • • Voice mail capacity and features Multi-language automated attendant Intelligent greetings On-site DECT™ or Wi-Fi® mobility Visual collaboration PIMphony Touch, Pro and Team Collaboration and off-site mobility services with Open. Touch Conversation and My IC Web for Office • LAN switching and Wi-Fi infrastructure • Smart Call Routing WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

CUSTOMER WELCOME YOUR NEED • Enhance customer satisfaction from the very first contact OUR CUSTOMER WELCOME YOUR NEED • Enhance customer satisfaction from the very first contact OUR SOLUTIONS • • • Greeting messages Phone Attendant console PC-based Attendant console Automated Attendant (AA) Multiple Level AA Smart Call Routing Intelligent call routing Personal Assistant Voice mail Audio Conferencing CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

GREETING MESSAGES ANYBODY THERE? THIS MAY BE AN IMPORTANT CALL! KEY BENEFITS • Enhanced GREETING MESSAGES ANYBODY THERE? THIS MAY BE AN IMPORTANT CALL! KEY BENEFITS • Enhanced welcome • Information available 24/7 • Direct transfer to the right contact • Automated attendant − One tree, two levels SOLUTIONS DETAILS • Up to four customizable company greetings • 10 -min customized music-on-hold • Four system languages • Multiple automated attendant − Up to four languages, Up to five different trees, Three levels with ten choices per tree • Multiple company welcome − Four entities with a dedicated group of users, Dedicated music-on-hold • Smart Call Routing CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

PHONE ATTENDANT CONSOLE KEY BENEFITS • Professional welcome • Easy to manage and understand PHONE ATTENDANT CONSOLE KEY BENEFITS • Professional welcome • Easy to manage and understand • Ergonomically enhanced • Easy to use SOLUTIONS DETAILS • • • High-end digital station Internal and external call monitoring Eight attendant groups Eight attendants in a group Internal or external forwarding CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • Digital add-on modules (direct supervision) • Headsets • PC-based Attendant console ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

PC-BASED ATTENDANT CONSOLE KEY BENEFITS • Professional welcome for high traffic • Single receptionist PC-BASED ATTENDANT CONSOLE KEY BENEFITS • Professional welcome for high traffic • Single receptionist for multiple sites • PC-based ergonomics and efficiency SOLUTIONS DETAILS • PIMphony Team • PIMphony Attendant • Up to 15 inbound calls managed simultaneously • Single-click transfers • Text messages • Deflect transfer to voice mail • Contact card screen pop CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT • Multisite supervision and management screen (Attendant) • Rich extension information status • Centralized phone book for up to ten sites • Headset WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

AUTOMATED ATTENDANT KEY BENEFITS • Customer Satisfaction: automated attendant to greet and to guide AUTOMATED ATTENDANT KEY BENEFITS • Customer Satisfaction: automated attendant to greet and to guide the callers. • A professional company welcome and routing, any time, any day • Alternative or complement to a human attendant position SOLUTIONS DETAILS • Global solution for company welcome called Automated Attendant: One tree, two levels • 4 functions available • Pre-configured auto-attendant • Customized auto-attendant • Audiotex • Fax & modem switch • Capacities: • Level 1 Menu: 10 choices • Level 2 Menu: 10 choices • Audiotex: 50 info messages • Open hours & Closed hours distinct menus • Statistics CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • Options available in Level 1 & Level 2 menu • Free dial: transfer to the dialed internal user number • User/ Mailbox: transfer to a given user/mailbox of a given user • Attendant: transfer to the attendant of the company • Info: Information message is played to the caller • Release: the call is released without any transfer ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

Multiple Automated Attendant DDI/CLI of the company Tree 1 Tree 2 Tree 3 KEY Multiple Automated Attendant DDI/CLI of the company Tree 1 Tree 2 Tree 3 KEY BENEFITS Tree 4 • A multiple trees can also be programmed to reflect multiple organizations or languages • Customer Satisfaction: automated attendant to greet and to guide the callers. • A professional company welcome and routing, any time, any day • Alternative or complement to a human attendant position Tree 5 Tree stands for: a department, a language, a company brand… SOLUTIONS DETAILS • Global solution for company welcome called Multiple Automated Attendant (MLAA) targeting: • multi-companies or multi-brand companies • multi-language companies • advanced, high-level automated attendant needs • Actions available in every level menu • Play a voice prompt/message • Transfer to: Subscriber, Group, Attendant, External number • Jump to a menu of the tree • Capacity: • 1 to 5 trees • 3 levels with 10 choices Menu each • Up to 100 voice prompts max for the 5 trees CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

SMART CALL ROUTING Efficient & selective welcome ACD groups Requires additional licenses MLAA SCR SMART CALL ROUTING Efficient & selective welcome ACD groups Requires additional licenses MLAA SCR Incoming call Client code Call log Routing table (rules) Planning (x 10) Opening target Closing target External destination Standard User/group SOLUTIONS DETAILS KEY BENEFITS • Based on multi-criteria rules to connect quickly customer or partner incoming calls to the right company destination • Very powerful customer’s welcome and routing engine • Route incoming calls by analyzing caller number, called number and optionally an account code seized by the caller • Improve efficiency by easily handle incoming calls • Additional licenses for MLAA & ACD • Increase customer satisfaction by greet callers with a professional welcome • Specific bundle for SCR+ACD (commercial reference) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

INTELLIGENT CALL ROUTING KEY BENEFITS • Route calls to the most skilled person • INTELLIGENT CALL ROUTING KEY BENEFITS • Route calls to the most skilled person • Easily handle incoming calls • Greet callers with a professional welcome • Increase customer satisfaction • Improve efficiency SOLUTIONS DETAILS • Automatic agent connection upon time-out • Call Center Office (ACD) • Automatic call routing • PC-based agent and supervisor applications − Caller identification − Agent Assistant: user-friendly facilities to increase − Direct dialing identification agents’ quality of welcome and performance − Automated attendant − Supervisor console with real-time traffic statistics • Automatic call distribution and groups’/agents’ performance analysis; up to − Rotating priority eight supervisors and three presentation modes − Fixed priority − Statistic Manager − Longest idle time • Waiting queue management • PIMphony Pro − Up to eight groups and 32 active agents − With screen pop-ups − Six customized messages per group − Ability to handle VIP calls (Visual Queue Control) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

PERSONAL ASSISTANT KEY BENEFITS • Always reachable internally or externally (mobile or fixed phone) PERSONAL ASSISTANT KEY BENEFITS • Always reachable internally or externally (mobile or fixed phone) • No extra hardware needed • One-number “follow me” advantages SOLUTIONS DETAILS • Automatic call routing to different destinations defined by the user • Voice-guided menu for the caller • Caller has five possible ways to reach you CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

VOICE MAIL KEY BENEFITS • Integrated in the system • Always reachable • Professional VOICE MAIL KEY BENEFITS • Integrated in the system • Always reachable • Professional greetings SOLUTIONS DETAILS • • Voice mail: two ports and 60 min Personal message greeting LED on phone plus external notification Forwarding to voice mail Password protection Remote consultation Voice mail available on analog and wireless extensions Unified messaging (voice mail in e-mail) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY • • • 4 / 30 / 60 / 120 / 200 hours storage memory Up to eight ports Online recording Distribution lists Remote customization Unified messaging OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

AUDIO CONFERENCING KEY BENEFITS • Cost reduction − Rapid return on investment compared with AUDIO CONFERENCING KEY BENEFITS • Cost reduction − Rapid return on investment compared with outsourced audio conferencing services − Reduced travel expenses • Increased team efficiency − Weekly team meetings − Task forces SOLUTIONS DETAILS • Three-party conference • • • CUSTOMER WELCOME Six-party conference bridge Chairperson plus five participants Easy to organize and activate; protected by authentication code Simple access with voice prompt guidance Participants arriving or leaving are clearly indicated by a tone EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

EFFICIENT DESKTOP ENVIRONMENT YOUR NEED • Help your team work together OUR SOLUTIONS • EFFICIENT DESKTOP ENVIRONMENT YOUR NEED • Help your team work together OUR SOLUTIONS • • • PIMphony Touch My IC Web for Office My IC Social Networks Visual communication CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

PIMPHONY Your personal communication manager KEY BENEFITS • Simplify your phone tasks • Increase PIMPHONY Your personal communication manager KEY BENEFITS • Simplify your phone tasks • Increase efficiency and save time • Keep track of calls during absences • Never lose a call • Improve customer satisfaction SOLUTIONS DETAILS • Windows Soft. Phone • PC centric users with heavy telephony & high integration needs with their PC environment (PIMs) • To be associated with any device except SIP phones • PIMphony Basic • Full featured telephony • Intuitive interface for call control • Centralized call log • Programmable call shortcut keys • Click-to-call CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT ON-SITE MOBILITY • PIMphony Pro: interaction with PIMphony application (screen popup); voice mail management • PIMphony Team to facilitate the management of workgroups by ensuring status availability of phones at all times: assistant and supervisor monitoring facilities • PIMphony Attendant to handle a large number of incoming calls : single or multisite PC-based Attendant • PIMphony over IP: local or remote • Features: UDA PABX/LDAP/PIM, visual voice mail, routing rules, record on line, unified messaging, groupware (assistant mode), PIM integration, multi-site supervision, attendant settings OFF-SITE MOBILITY TEAMWORK & COLLABORATION CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

PIMphony TOUCH A personal productivity tool KEY BENEFITS • Simplify your phone tasks • PIMphony TOUCH A personal productivity tool KEY BENEFITS • Simplify your phone tasks • Increase efficiency and save time • Take benefit of Windows 10 ergonomics SOLUTIONS DETAILS • • • Windows 8. 1 & 10 Modern UI application, available on Windows Store Flat design ergonomics PC centric users, personal productivity tool To be associated with any device except SIP phones Runs on tablet as well • PIMphony Touch, an innovative communication software client for Windows tablet and PC application leveraging modern UI and Windows 8. 1 capabilities. • Different bars: charm bar for search and settings & application bar for contextual menus • Toast notification • Application resizing to any width (Full to smaller. . . ) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY Features • Rich contact list (contact details, Photo, …) • Call control features • Universal Directory Access (UDA) • Home screen notifications • Incoming call popup • Unified call log • Unified Visual Voice Mail • Unified Instant Messaging • Telephony Presence • Conversation record • User Favorites (maximum 50) with presence • User Programmable keys/buttons (maximum 50) • Routing rules • Multilanguage, On line help OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

MY IC WEB FOR OFFICE Your web-based companion KEY BENEFITS • Web based communication MY IC WEB FOR OFFICE Your web-based companion KEY BENEFITS • Web based communication companion • Easy to access from any laptop • Configuration of business phone and mobility options remotely to benefit from nomadic facilities • Enriched user experience SOLUTIONS DETAILS • • My IC Web for Office Web-based companion Standard users with low/mid range phones Compliant with many browsers (for example, Microsoft Internet Explorer ®, Mozilla ® Firefox ®, Apple Safari®) • To be associated with any device except SIP phones • Secured access • UDA extension: support of additional information such as multiple numbers (mobile, home …), company name, user picture… CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • • Routing rules Call setup Dial by name Contact list Visual voice mail Unified Call log Call Control in conversation: on hold, transfer • Three party conference • Unified instant messaging ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

MY IC SOCIAL NETWORKS An Outlook plug-in KEY BENEFITS • Federated Presence to all MY IC SOCIAL NETWORKS An Outlook plug-in KEY BENEFITS • Federated Presence to all users contacts, both internal (PBX, Outlook, Active Directory) and external (Social networks: Yahoo, Skype) as well as the Outlook Calendar availability • Consolidated contact Identify list incorporates both internal and external contacts, qualified as prime or normal • Automatic Notification of when a contact becomes “Active” using the “Pounce” functionality • Use the best network and service to communicate with user correspondent as soon as they appear on one network, increasing significantly user productivity SOLUTIONS DETAILS § Outlook plug-in Software Solution for Outlook users § Use the outlook as the unique communication interface § Associated to your Omni. PCX Office RCE extension for a converged communication solution enriching the telephony services with main Social Medias § To be associated with a phone § Presence / Collaboration: Federated in an unique identity all networks services & views. The optimized service according to the user context • Conversation: Click to dial, IM, Email, SMS, pounce (immediate notification when a user has become available) • Telephony: Call control, popup for incoming and outgoing calls, Missed calls notification, smart click-to-call, three party conference, transfer and full call log CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

VISUAL COMMUNICATION KEY BENEFITS Video communications • Cost-effective videoconferencing over the Internet • High-quality VISUAL COMMUNICATION KEY BENEFITS Video communications • Cost-effective videoconferencing over the Internet • High-quality solution for any end-point, display, user or place • Best video quality whatever the bandwidth SOLUTION DETAILS • Life. Size Express 220: for small meeting rooms and work groups • Life. Size Team 220: for conference room multipoint with up to three distant parties (embedded MCU to connect multiple sites) • Life. Size Icon 600: for small meeting rooms and collaboration rooms (adapted to changing business needs) • High-quality video; low-bandwidth room systems • Standards-based (SIP, H. 264, H. 263, open APIs) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

WIRELINE DESKPHONES YOUR NEED • Increase employee productivity OUR SOLUTIONS Wireline Phones Portfolio Smart WIRELINE DESKPHONES YOUR NEED • Increase employee productivity OUR SOLUTIONS Wireline Phones Portfolio Smart Desk. Phone IP and Digital Premium Desk. Phones SIP, IP and Digital Desk. Phones IP Desktop Softphone 8115/8125 Audioffice Conferencing Module • Omni. Touch 4135 IP Conference Phone • • • CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

WIRELINE PHONES PORTFOLIO SMART SIP DESKPHONE 8082 My IC Phone IP AND DIGITAL PREMIUM WIRELINE PHONES PORTFOLIO SMART SIP DESKPHONE 8082 My IC Phone IP AND DIGITAL PREMIUM DESKPHONES 8068 8038/8039 8028/8029 IP Desktop Softphone SIP, DIGITAL DESKPHONES 8001 Desk. Phone CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY 8012 Desk. Phone OFF-SITE MOBILITY 4008/4018 IP Phone 4019 Digital Phone CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT OMNITOUCH 8082 MY IC PHONE Smart Deskphone KEY BENEFITS • Offers robustness: always-on, ALCATEL-LUCENT OMNITOUCH 8082 MY IC PHONE Smart Deskphone KEY BENEFITS • Offers robustness: always-on, secure endpoint • Reinforces your brand image through awardwinning design • Delivers streamlined interactions with contextual information • Provides quick access to relevant functions through intuitive and easy-to-use menus SOLUTIONS DETAILS • • • PC Sync: Contact synchronization with Outlook 7 -in. capacitive LED touch screen • Manager/Assistant feature to monitor Integrated adjustable stand easily the calls High-quality wideband audio • Native and default support of Smart menus with ergonomic design wideband codec (G 722. 2 -G 722) Full-featured SIP telephony services • Get Call Feature to switch smoothly User-defined settings conversation from OTCV/DECT to UDA: Support of multiple numbers, addition phones and from phones to DECT info (company name, user picture…) Bluetooth® handset Integration with the user’s desktop CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY OPTIONS • • Bluetooth® handset Power over Ethernet (Po. E) injector External power adaptor Wired comfort handset CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT 8068 IP PREMIUM DESKPHONE FEATURE-RICH PHONE 8068 BT SOLUTIONS DETAILS • Wideband audio ALCATEL-LUCENT 8068 IP PREMIUM DESKPHONE FEATURE-RICH PHONE 8068 BT SOLUTIONS DETAILS • Wideband audio with full-duplex speakerphone, Acoustic echo cancellation, wideband G 722, G 711 (A-law and Mu-law) • Adjustable display; 240 x 320 pixels, 1/4 VGA, 16, 7 M colors • Backlit Display • Integrated Bluetooth technology • Headset plug with presence detection • Comfort handset • Intuitive icons and ten soft keys • Alphabetic keyboard • Four-direction navigator, Hands-free operation, Mute key, Redial key, Direct access to mailbox • Low Power Consumption CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY • Power over Ethernet (IEEE 802. 3 af) Class 2 • Additional Ethernet Gigabit port with switch to connect a laptop on the same cable • Unified Instant Messaging, Unified Directory Access for LDAP, Unified Call Log, Distinctive ringing • Get Call Feature to switch smoothly conversation from OTCV/DECT to phones and from phones to DECT OPTIONS • • Bluetooth headset Premium wall-mounting kit Premium Add-ons Modules Monaural/binaural headset OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT 8038 IP and 8039 Digital PREMIUM DESKPHONES SOLUTIONS DETAILS • Wideband audio with ALCATEL-LUCENT 8038 IP and 8039 Digital PREMIUM DESKPHONES SOLUTIONS DETAILS • Wideband audio with full-duplex speakerphone, Acoustic echo cancellation, wideband G 722, G 711 (A-law and Mu-law) • Adjustable display; 100 x 160 pixels, 4 grey level, • Backlit Display • Intuitive icons and Ten soft keys • Headset plug with presence detection • Comfort handset • Four-direction navigator, Hands-free operation, Mute key, Redial key • Direct access to mailbox • Alphabetic keyboard • Low Power Consumption CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY • Unified Instant Messaging, Unified Directory Access for LDAP, Unified Call Log, Distinctive ringing • Get Call Feature to switch smoothly conversation from OTCV/DECT to phones and from phones to DECT • 8038 only • Power over Ethernet (IEEE 802. 3 af) Class 2 • Additional Ethernet Gigabit port with switch to connect a laptop on the same cable OPTIONS • Premium wall-mounting kit • Premium Add-ons Modules • Monaural/binaural headset OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT 8028 IP and 8029 Digital PREMIUM DESKPHONES SOLUTIONS DETAILS • Wideband audio with ALCATEL-LUCENT 8028 IP and 8029 Digital PREMIUM DESKPHONES SOLUTIONS DETAILS • Wideband audio with full-duplex speakerphone, Acoustic echo cancellation, wideband G 722, G 711 (A-law and Mu-law) • Adjustable black-and-white display: 64 x 128, black & white • Backlit Display • Headset plug with presence detection • Comfort handset • Intuitive icons and six soft keys • Direct access to mailbox • Alphabetic keyboard • Four-direction navigator, Mute key, Hands-free operation, Redial key • 4 programmable keys with Led & Paper Label • Low Power Consumption CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY • Unified Instant Messaging, Unified Directory Access for LDAP, Unified Call Log, Distinctive ringing • Get Call Feature to switch smoothly conversation from OTCV/DECT to phones and from phones to DECT • 8028 only • Power over Ethernet (IEEE 802. 3 af) Class 2 • Additional Ethernet Gigabit port with switch to connect a laptop on the same cable OPTIONS • Premium wall-mounting kit • Premium Add-ons Modules • Monaural/binaural headset OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT IP TOUCH 4008 & 4018 AND 4019 DIGITAL PHONE • Fast Ethernet on ALCATEL-LUCENT IP TOUCH 4008 & 4018 AND 4019 DIGITAL PHONE • Fast Ethernet on IP Touch 4018 • Additional Ethernet port with switch − To connect a PC on the same cable − Not included on Alcatel-Lucent IP Touch 4008 • Quality of Service (Qo. S) Layer 2/Layer 3 • Get Call Feature to switch smoothly conversation from OTCV/DECT to phones and from phones to DECT SOLUTIONS DETAILS • • • 1 x 20 character display Two-direction navigator Direct access to directory Hands-free operation (IP Touch 4018) Loudspeaker Mute key Redial key Direct access to mailbox Six programmable shortcut keys Standard handset on 4008, 4019 Comfort handset on 4018 CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT OPTIONS • Monaural/binaural headset • Wall-mounting kit • 60° foot stand WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT 8012 DESKPHONE Entry-level Desk. Phone KEY BENEFITS • Entry-level phones with good pricing ALCATEL-LUCENT 8012 DESKPHONE Entry-level Desk. Phone KEY BENEFITS • Entry-level phones with good pricing positioning • Save on switch port & cabling • Better TCO than 3 rd party SIP phones with integrated management • Save power during low link utilization SOLUTIONS DETAILS • • • Comfort Handset Plug and phone SIP Telephony Management of up to 2 simultaneous calls (1 in conversation, 1 on hold) Enterprise-grade features: Dial by last name Local call log Local call forward Centralized management CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • • 1 port LAN to connect laptop 3, 5 mm jack headset Energy Efficient Ethernet : 802. 3 AZ Get Call Feature to switch smoothly conversation from OTCV/DECT to phones and from phones to DECT OPTIONS • Power supply ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT 8001 DESKPHONE Entry-level competitive deskphone KEY BENEFITS • Entry-level phones with large screen ALCATEL-LUCENT 8001 DESKPHONE Entry-level competitive deskphone KEY BENEFITS • Entry-level phones with large screen at attractive price • Easy to use redial, hold, transfer, conference, application keys • Central management: better TCO vs 3 rd-party SIP phone • Save on POE ports with built-in PC port (for phone and PC) SOLUTIONS DETAILS • • • SIP phone 132× 64 graphic dot matrix display, 5 lines 40° and 60° adjustable foot stand RJ 9 and 3. 5 mm audio jacks Hands-free and mute keys USB port (e. g. for charging smartphones) Fast Ethernet PC port Power over Ethernet (IEEE 802. 3 af) G 711 (a/µ), G 723. 1, G 729 A audio, Qo. S CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • • • 3 -party conference Transfer Hold Message waiting indication Built-in VPN client IP user license required ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

IP Desktop Softphone Expert business communication to any device KEY BENEFITS • Reachable on IP Desktop Softphone Expert business communication to any device KEY BENEFITS • Reachable on any device with this user friendly interface • Employee efficiency: all telephony services available • No additional user training • Low-TCO integrated solution: no additional server required ; as easy to manage as a desk phone • Leverage the company VPN for off-site/remote worker usages SOLUTIONS DETAILS • • Fully-integrated telephony solution Emulation of a 8068 phone and add-ons Windows PC, MAC, i. Phone, i. Pad, Android tablet G. 711, G. 723. 1, and G. 729 codecs are supported (Windows, i. Pad and i. Phone) Qo. S Level 3 IP TOS / DSCP Horizontal/vertical flip and horizontal full screen zoom on i. Phone IP Touch XML openness, CTI openness IP Desktop Softphone license CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

8115 / 8125 AUDIOFFICE CONFERENCING MODULE KEY BENEFITS • Outstanding audio performance to enhance 8115 / 8125 AUDIOFFICE CONFERENCING MODULE KEY BENEFITS • Outstanding audio performance to enhance conferencing with Deskphones and software clients • Zero management • Universal docking station • Great design • Bluetooth connectivity • In a conference room or on a desk with Deskphones, at home with PC, smartphone or tablet SOLUTIONS DETAILS OPTIONS 8115/8125 Audioffice Conferencing Modules • 3. 5 mm jack to connect to Alcatel-Lucent Desk. Phones • USB port to connect to Personal Computers • Invoxia® In Vivo Acoustic™ technology: • 6 broadband speakers • 4 digital microphones • 1 passive radiator for bass boost • Immersive spatial sound 8125 Audioffice • Bluetooth connectivity for Bluetooth enabled Deskphone, smartphone and tablet • universal docking solution for smartphones and tablets CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY • USB Handset with Smart Holder when using smartphone or tablet clients OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

OMNITOUCH 4135 IP CONFERENCE PHONE KEY BENEFITS • Increases collaboration and enables creative exchanges OMNITOUCH 4135 IP CONFERENCE PHONE KEY BENEFITS • Increases collaboration and enables creative exchanges with remote parties • Enables spontaneous group brainstorming and problem-solving sessions • Reduces travel and administration time and costs • Enables high-quality audio conferencing SOLUTIONS DETAILS • • OPTIONS SIP connectivity Support for Power over Ethernet (Po. E) Four + one simultaneous connections Up to four user profiles Call recording function on SD memory card Conference guide enables group calls LDAP client with direct access to directory Easy configuration with the web interface CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • Expansion for large rooms – a combination of the unit’s Omni-directional microphone with directional microphones increases voice pickup from 30 m 2 (320 ft 2) to twice that ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ON-SITE MOBILITY YOUR NEED • Be reachable anywhere in the office OUR SOLUTIONS • ON-SITE MOBILITY YOUR NEED • Be reachable anywhere in the office OUR SOLUTIONS • • Wireless phones portfolio Business 8242 DECT handset Business 8232 DECT handset Industrial 500 EX DECT handset in demanding environments Professional 8118 / 8128 WLAN handsets for on-site voice and data mobility On-site voice mobility using DECT On-site voice mobility using IP-DECT On-site voice and data mobility using Wi-Fi CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

WIRELESS PHONES PORTFOLIO Professional DECT handsets for on-site voice mobility 4070 Indoor & Outdoor WIRELESS PHONES PORTFOLIO Professional DECT handsets for on-site voice mobility 4070 Indoor & Outdoor Base Station 8232 DECT 8242 DECT 500 EX DECT 8340 & 8340 -C Smart IP DECT Access point 8262* DECT *Available in 2016 Professional WLAN handsets for on-site voice and data mobility Controller based (AP) & Controller-less (IAP) Access Points: 103, 205/205 H, 275 and other models 8118 WLAN 8128 WLAN CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

BUSINESS 8242 DECT HANDSET FOR ON-SITE VOICE MOBILITY KEY BENEFITS • Customer satisfaction: Answer BUSINESS 8242 DECT HANDSET FOR ON-SITE VOICE MOBILITY KEY BENEFITS • Customer satisfaction: Answer calls immediately, wherever you are • Great user experience: large screen to ease reading • All enterprise telephony services as if at the desk • Better availability: Long battery life up to 20 hours talk time • Reduce costs: no call backs, instant call treatment • Notification and location services • IT flexibility: Digital DECT and IP-DECT** connectivity • Green: economy mode automatically uses low radio emission power (25 m. W peak) • Low power mode (50 m. W) makes it suitable for demanding environments Alcatel-Lucent 8242 DECT Handset SOLUTIONS DETAILS • • • 8242 DECT Handset Large screen Bluetooth headset option Alarm button Notification and location-based services (ext. Server needed) Intuitive interface with four-way navigator Built-in vibrate mode Display and keypad backlight Micro USB connectivity to PC Integrated antenna CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT • Large (2. 4 in), 65, 000 color thin film-transistor (TFT) display with 320 x 240 pixel resolution • DECT Security (authentication, encryption) • Built-in loudspeaker • Headset plug 3, 5 mm • On/Off hook • Dial Keyboard • Narrow band, group listening • DECT AGAP/GAP • IP topologies in GAP • Get Call Feature to switch smoothly conversation from DECT to phones and from phones to DECT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY ADDITIONAL OPTIONS • • • CONVERGED VOICE & DATA NETWORK Bluetooth headset Desktop charger Battery charger Dual charger Spare battery Spare belt clip Swivel clip Horizontal pouch Vertical pouch HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

BUSINESS 8232 DECT HANDSET FOR ON-SITE VOICE MOBILITY KEY BENEFITS • Answer customer calls BUSINESS 8232 DECT HANDSET FOR ON-SITE VOICE MOBILITY KEY BENEFITS • Answer customer calls immediately, wherever you are in the office • Communicate on the move using advanced business telephony services • Save time • Reduce costs (no call backs) • Green friendly model with economy mode 25 m. W Alcatel-Lucent 8232 DECT Handset SOLUTIONS DETAILS • 8232 DECT Handset • Business telephony: multiline, call by name, supervision, voice mail • Intuitive interface with four-way navigator + OK • Built-in vibrate mode • Display keyboard backlight • Integrated antenna CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT • Protect customer investment • • • Built-in loudspeaker Headset plug 3, 5 mm Color 1, 4 TFT On/Off hook Dial Keyboard Narrow band, group listening DECT AGAP/GAP DECT Single chip design Get Call Feature to switch smoothly conversation from DECT to phones and from phones to DECT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY OPTIONS • • Desktop charger Battery charger Europe power supply Spare battery Spare belt clip Swivel clip Horizontal pouch Vertical pouch CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

INDUSTRIAL 500 EX DECT HANDSETS FOR ON-SITE VOICE MOBILITY IN DEMANDING ENVIRONMENTS KEY BENEFITS INDUSTRIAL 500 EX DECT HANDSETS FOR ON-SITE VOICE MOBILITY IN DEMANDING ENVIRONMENTS KEY BENEFITS • For demanding environments such manufacturing, healthcare, and so on • Alarm, notification and location services coupled with an external alarm server • Many alarm and notification features 500 EX DECT SOLUTIONS DETAILS • 500 EX DECT Handset • IP 54 class (ingress protection rating: water and dust resistant) • BGR 139 security norm compliance • Isolated Worker Protection (IWP) • Emergency key • LED, programmable on events • Color display • Display and keypad backlight • Hands-free, vibrate mode • Alarm notification • Alarm location* • No movement, man down and shock detection* • Periodic live call for proactive security* • Location based on up to three base stations* • DECT GAP OPTIONS • Desktop charger • Rack charger • Bluetooth headset • 500 Ex DECT Handset provides safe and reliable mobile voice communications in hazardous work environments where there is a risk of explosion − Headset plug included * Associated with an external alarm server CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

PROFESSIONAL 8118 / 8128 WLAN HANDSETS FOR ON-SITE VOICE AND DATA MOBILITY KEY BENEFITS PROFESSIONAL 8118 / 8128 WLAN HANDSETS FOR ON-SITE VOICE AND DATA MOBILITY KEY BENEFITS • Leverage a single Wi-Fi infrastructure for voice and data • Answer customer calls immediately, wherever you are in the office • Communicate on the move using voice and/or data devices • Improved cost of ownership Omni. Touch 8118 Omni. Touch 8128 • Backward compatibility OPTIONS SOLUTIONS DETAILS • Alcatel-Lucent Omni. Touch 8118 • Quality of Service (Qo. S) and 8128 WLAN Handsets (IEEE 802. 11 e, WMM) • IEEE 802. 11 a/b/g radio • Extra feature on • Four navigation keys and three softkeys Omni. Touch 8128: push-to-talk • Black-and-white graphical display on Omni. Touch 8118 and color on Omni. Touch 8128 • Backlight display • Loudspeaker on Omni. Touch 8128 • Vibration mode • IP class 44 • Alcatel-Lucent telephony protocol CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY • • • Basic charger Standard/extended batteries Office rack charger for batteries Leather carrying case Standard clip Swivel clip USB cradle Headset CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ON-SITE VOICE MOBILITY USING DECT KEY BENEFITS • Indoor and outdoor mobility with multicell, ON-SITE VOICE MOBILITY USING DECT KEY BENEFITS • Indoor and outdoor mobility with multicell, roaming, handover and security • Connection to standard extension interface • Same feature level as fixed digital phone SOLUTIONS DETAILS • • • Indoor DECT base station High traffic capacity Up to six channels Remote power feeding Full roaming and handover 8242, 8232 and 500 EX DECT Handsets • High security (handset registered) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT OPTIONS • Outdoor base station • Extremely rugged base station • Gain/directional antenna to optimize coverage • 500 Ex DECT Handset provides safe and reliable mobile voice communications in hazardous work environments where there is a risk of explosion • Headset plug included • Adapted pouch for headset wire WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ON-SITE VOICE MOBILITY USING IP-DECT KEY BENEFITS • Provide cost-effective on-site mobility in IP-only ON-SITE VOICE MOBILITY USING IP-DECT KEY BENEFITS • Provide cost-effective on-site mobility in IP-only and IP/TDM networks • Offer end users access to Omni. PCX Office RCE call server voice features • Adapted for all enterprise environments: office and industrial • Coverage can fit most difficult areas using external antennas • Support 8242/ 8232/ 500 EX DECT handsets in GAP mode SOLUTIONS DETAILS • • • • 8340 & 8340 -C Smart IP DECT Access Points Support GAP protocol Support identity, authentication and encryption as defined in ETSI Radio coverage from 50 m to 300 m (approximately 55 yd to 328 yd) depending on location and environment Switched antenna diversity Products for all frequency bands: Europe, US (DECT 6. 0), South America and Asia Adapted for indoor and outdoor environments Integrated antennas SMA connectors for external antennas on indoor and outdoor models Up to 50 DECT handsets Up to 11 simultaneous channels per IP-DECT AP Up to 16 IP DECT Access Points in mono-site configuration only Up to 25 handset subscriptions per IP-DECT AP IP DECT solution is mono PARI CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ON-SITE VOICE & DATA MOBILITY USING WI-FI KEY BENEFITS AP & IAP 103 & ON-SITE VOICE & DATA MOBILITY USING WI-FI KEY BENEFITS AP & IAP 103 & 205/205 H indoor Omni. Access 4005 Branch Office WLAN Controller 16 access points • Cost savings with a single infrastructure for voice and data services • End-to-end professional wireless LAN solution with Qo. S • Ease of deployment with radio coverage tool AP & IAP 275 outdoor Remote Access Point RAP 108/109 & RAP-3 WN/3 WNP • IAP is a scalable solution that does not require connection to a WLAN controller (connect directly to Gigabit LAN switch) SOLUTIONS DETAILS Omni. Access® WLAN Controllers • Capacity − Up to 16 external campus-connected APs − Up to 1024 users • Wifi Access points: Alcatel-Lucent Omni. Access: AP & IAP 205/205 H and 275 • IEEE 802. 11 a/b/g/n/ac • IEEE 802. 3 af Power over Ethernet sourcing • AP & IAP 275 are outdoor access points CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • Wi-Fi access points: Alcatel-Lucent Omni. Access AP & IAP 103 − IEEE 802. 11 a/b/g/n − IEEE 802. 3 af Power over Ethernet sourcing • Omni. Access Remote Access Point RAP 108/109 & RAP-3 WN/3 WNP for remote working/off-site mobility • Gain/directional antenna • Omni. Switch® Gigabit LAN Switches with Po. E/Po. E+ and Layer 2/3 Qo. S for end-to-end solution • Omni. Touch 8118/8128 WLAN Handsets ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

OFF-SITE MOBILITY YOUR NEED • Keep in touch with your office anytime and from OFF-SITE MOBILITY YOUR NEED • Keep in touch with your office anytime and from anywhere OUR SOLUTIONS • Open. Touch Conversation for Apple® i. Phone® • Open. Touch Conversation for Android • Open. Touch Conversation for Windows Phone • One-number service CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

OPENTOUCH CONVERSATION FOR i. PHONE KEY BENEFITS One phone, one number and one voice OPENTOUCH CONVERSATION FOR i. PHONE KEY BENEFITS One phone, one number and one voice mail, onsite or off-site • Configure your business phone and mobility options remotely and benefit from nomadic facilities • Keep in touch with the company ecosystem to manage your calls • Ensure business continuity, anytime and anywhere • Save time with conversation continuity • Reduce costs SOLUTIONS DETAILS • • • Open. Touch Conversation (OTCV) application for Apple i. Phone Application available in Apple Store, free of charge Routing Rules, Mobility Management In conversation services, Transfer Conference Forward options: forward, redirect Call logs Visual voice mail Unified Instant Messaging Dial-by-name, Unified Directory Access (support of additional information: multiple numbers (mobile, home …), company name, user picture…) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY • Get Call Feature: to easily switch a business call from smartphone to office device without interrupting the call • Vo. IP using SIP Companion option: OTCV i. Phone integrates Vo. IP capabilities allowing the user to place and receive business calls on his i. Phone mobile through the company Wi. Fi data connection (Voice Over Wi-Fi) • Business & Private modes management • Easy VPN (use Mobile as VPN client) • Easy change of device – simplified process OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

OPENTOUCH CONVERSATION FOR ANDROID KEY BENEFITS One phone, one number and one voice mail, OPENTOUCH CONVERSATION FOR ANDROID KEY BENEFITS One phone, one number and one voice mail, on-site or offsite • Configure your business phone and mobility options remotely and benefit from nomadic facilities • Keep in touch with the company ecosystem to manage your calls • Ensure business continuity, anytime and anywhere • Use of a wide range of Android smartphones • Save time with conversation continuity SOLUTIONS DETAILS • • • Open. Touch Conversation (OTCV) application for Android Application available on Google Play Store, free of charge Routing Rules, Mobility Management In conversation services, Transfer Conference Forward options: forward, redirect Call logs Visual voice mail Unified Instant Messaging Dial-by-name, Unified Directory Access (support of additional information: multiple numbers (mobile, home …), company name, user picture…) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY • Favorites • Get Call Feature: to easily switch a business call from smartphone to office device without interrupting the call • Vo. IP using SIP Companion option: OTCV Android integrates Vo. IP capabilities allowing the user to place and receive business calls on his Android mobile through the company Wi -Fi data connection. • Easy VPN (use Mobile as VPN client) • Secured access to the enterprise (https) + login/password authentication • Business & Private modes management OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

OPENTOUCH CONVERSATION FOR WINDOWS PHONE KEY BENEFITS One phone, one number and one voice OPENTOUCH CONVERSATION FOR WINDOWS PHONE KEY BENEFITS One phone, one number and one voice mail, on-site or off-site • Configure your business phone and mobility options remotely and benefit from nomadic facilities • Keep in touch with the company ecosystem to manage your calls • Ensure business continuity, anytime and anywhere • Save time with conversation continuity SOLUTIONS DETAILS • • • Open. Touch Conversation (OTCV) application for Windows Phone Application available on Windows Store, free of charge Routing Rules, Mobility Management In conversation services, Transfer Conference Forward options: forward, redirect Call logs Visual voice mail Dial-by-name, Unified Directory Access (support of additional information: multiple numbers (mobile, home …), company name, user picture…) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY • • Unified Instant Messaging Favorites Telephony Presence Get Call Feature: to easily switch a business call from smartphone to office device without interrupting the call • Secured access to the enterprise (https) + login/password authentication OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ONE-NUMBER SERVICE KEY BENEFITS • Single professional phone number • Easily reachable • Easy ONE-NUMBER SERVICE KEY BENEFITS • Single professional phone number • Easily reachable • Easy access to contacts • Benefit from Omni. PCX Office RCE services (supervision, voice mail, routing, call logs) SOLUTIONS DETAILS OPTIONS Nomadic extension Voice client for Apple i. Phone, Android, Windows Phone: Open. Touch Conversation • Integrated ergonomics • One number with incoming and outgoing calls • Telephony features in conversation • Our services: Instant Messaging, Routing services, Dial by name, Contact list, Visual voice mail, Call log, Notification…… • • • Single number that is always reachable Calling number presentation One voice mail Twin set (fixed/mobile) Call routing/call supervision/call logs CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

CONVERGED VOICE AND DATA NETWORK YOUR NEED • Optimize converged voice and data network CONVERGED VOICE AND DATA NETWORK YOUR NEED • Optimize converged voice and data network infrastructure and multisite networking OUR SOLUTIONS • • • IP networking Remote site or remote worker Converged IP infrastructure Omni. Switch 6350 Omni. Switch 6450 Networking on ISDN or private lines CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

IP NETWORKING IP public carrier network IP private network • Communications cost savings • IP NETWORKING IP public carrier network IP private network • Communications cost savings • One cabling infrastructure for voice and data • Plug-and-play (Auto-config) • Telephony services transparency • Wi. Fi voice and data mobility SOLUTIONS DETAILS • • ADDITIONAL OPTIONS Omni. PCX Office RCE SIP trunking to public carrier network Private IP network ITU-T H. 323/SIP CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT KEY BENEFITS WIRELINE DESKPHONES • • Alcatel-Lucent My IC Phone and 8012 Deskphones Alcatel-Lucent IP Premium Desk. Phones Alcatel-Lucent PIMphony Softphone IP Media Alcatel-Lucent Omni. Vista™ 8770 Network Management System (NMS) − Call accounting/metering − Centralized network management (IP only) • CSTA / TAPI application openness • Omni. Switch® Gigabit Ethernet switch infrastructure • Omni. Access® WLAN Controllers and APs/IAPs ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

REMOTE SITE OR REMOTE WORKER KEY BENEFITS • Full telephony services • Always stay REMOTE SITE OR REMOTE WORKER KEY BENEFITS • Full telephony services • Always stay in touch with your company • Cost-effective remote connection • Secure remote connection • Wi. Fi voice and data mobility SOLUTIONS DETAILS ADDITIONAL OPTIONS • Alcatel-Lucent Omni. PCX Office RCE CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT • • • WIRELINE DESKPHONES Alcatel-Lucent Alcatel-Lucent (RAP) My IC Phone and 8012 Deskphones IP Premium Desk. Phones PIMphony Softphone IP Media Omni. Switch® Gigabit Ethernet switch infrastructure Omni. Access® WLAN Controllers and Remote Access Points ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

CONVERGED IP INFRASTRUCTURE KEY BENEFITS • Entry-level solution with advanced features at competitive price CONVERGED IP INFRASTRUCTURE KEY BENEFITS • Entry-level solution with advanced features at competitive price • No need for local power supply for IP phones or Access Points (one cable) • Perfect solution for IP telephony and Wireless LAN in SMB market Omni. Switch 6450 Omni. Switch 6350 − − IP Touch 4038 EE SOLUTIONS DETAILS ADDITIONAL OPTIONS • Omni. Switch 6350 Gigabit Ethernet Switch: − 24 or 48 ports, Po. E and non-Po. E − Level 2+ Gigabit (Access and Uplinks) − Fan-less 24 -port non-Po. E model − IEEE 802. 3 af or IEEE − Po. E models support 802. af (15 W) and 802. 3 at (30 W) end devices • Omni. Switch 6450 Stackable Gigabit LAN Switch: − 10, 24 or 48 ports, Po. E and non-Po. E − Level 2+ Gigabit (Access and Uplinks) − Up to 10 G stacking − Fan-less 10 -port Po. E and non-Po. E model − Po. E models support 802. af (15 W) and 802. 3 at (30 W) end devices CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT Qo. S Easy to install (single LAN and DHCP) Easy to manage Multiple WLAN options for 802. 11 n to ac WIRELINE DESKPHONES ON-SITE MOBILITY • External backup power supply (Omni. Switch 6450 only) • Optical Ethernet transceivers: 100 Base-FX, 1000 Base-SX, 1000 Base-LH, 1000 Base-T • WLAN solution • Solution 1 • Instant Access Points (no Controller) • Solution 2 • Controller 4005 + Access Points OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

Alcatel-Lucent Omni. Switch 6350 KEY BENEFITS • Ideal for SMB organizations • Enterprise class Alcatel-Lucent Omni. Switch 6350 KEY BENEFITS • Ideal for SMB organizations • Enterprise class Gigabit Ethernet switch designed for the SMB market • Simple, low-cost solution • Auto-configurable via Omni. PCX Office • Low Power consumption • The speeds you need (10/1000 Mbps Access Ports and up to four 1 Gigabit SFP Uplink Ports) • Simplicity without compromise • Auto detect features for IP Telephony and Wi. Fi • User based Qo. S features • Simplified Mgt Interface • Tested and validated end-to-end solution • Po. E for powering Wi. Fi Access Points, IP Phones, PTZ Cameras, etc. Omni. Switch 6350 24 - and 48 -ports, with/without Po. E SOLUTIONS DETAILS • Omni. Switch 6350 Gigabit Ethernet LAN Switch: − 24 or 48 ports, Po. E and non-Po. E − 10 L , 24 L & 48 L ports: a light version (10/100) − Support for Po. E 802. af (15 W) and Po. E+ 802. 3 at (30 W) − Up to 1 Gigabit Access and Uplinks (4) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT − fixed configuration chassis in a 1 U form factor and comes with: − 4 x Gigabit fixed SFP ports − an internal AC power supply with a country specific power cord − RJ-45 10/1000 access ports WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY • Ethernet SFP optical transceivers CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

Alcatel-Lucent Omni. Switch 6450 KEY BENEFITS Omni. Switch 6450 10 -, 24 - and Alcatel-Lucent Omni. Switch 6450 KEY BENEFITS Omni. Switch 6450 10 -, 24 - and 48 -ports, with/without Po. E • Ideal for SMB organizations • Low Power consumption • Performance, Reliability, and Security • The speed you need 10/100 upgradeable to 10/1000 Mbps • Silent and fanless (10 port Po. E and non-Po. E versions) • Simplicity without compromise • Auto detect features for IP Telephony and Wi. Fi • User based Qo. S features • Simplified Mgt Interface • Tested and validated end-to-end solution • POE for powering the Wifi Access Points , IP Phones, PTZ Cameras… • Growth without growing pains • Easy to expand the network through stacking multiple switches • Scalable to 10 Gig Ethernet for network connections SOLUTIONS DETAILS • Omni. Switch 6450 Stackable Gigabit Ethernet LAN Switch: − 10, 24 or 48 ports, POE or non POE − 10 L , 24 L & 48 L ports: a light version (10/100) − Support for Po. E 802. af (15 W) and Po. E+ 802. 3 at (30 W) − Up to 10 Gigabit Uplinks (2) CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES − fixed configuration chassis in a 1 U form factor and comes with: − 2 x Gigabit fixed SFP ports (SFP+ for 24/48 ports) − an internal AC power supply with a country specific power cord − RJ-45 10/1000 access ports ON-SITE MOBILITY OFF-SITE MOBILITY • External backup power supply (24 /48 ports) • Ethernet SFP optical transceivers, stacking module and cables CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

NETWORKING ON ISDN AND PRIVATE LINES ISVPN Site 1 Site 2 KEY BENEFITS • NETWORKING ON ISDN AND PRIVATE LINES ISVPN Site 1 Site 2 KEY BENEFITS • Work as a single company with centralized services • Optimize resources • Improve company image SOLUTIONS DETAILS • Industry-specific virtual private network (ISVPN) services via ISDN or private lines • Automatic Route Selection • Private, homogeneous numbering plan • Call by name: 3000 -name directory • Call path optimization • Least-cost routing CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • DECT mobility • Alcatel-Lucent Omni. Vista 4760 NMS call accounting • Network management center ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

HOTEL AND HOSPITALITY YOUR NEED • Optimize daily tasks and improve guest services in HOTEL AND HOSPITALITY YOUR NEED • Optimize daily tasks and improve guest services in your hotel OUR SOLUTIONS • Hotel and hospitality CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

HOTEL AND HOSPITALITY PSTN ISDN Room 101 Room 204 Room 302 KEY BENEFITS Hotel HOTEL AND HOSPITALITY PSTN ISDN Room 101 Room 204 Room 302 KEY BENEFITS Hotel staff Welcome desk General manager Hotel driver Hotel front office (PMS, CMS) Printer • Increases staff efficiency • Optimizes daily tasks • Professional welcome for guests SOLUTIONS DETAILS • Embedded hotel solution • Front desk office services • Guest services (messages, languages, and so on) • Guest mailbox • Wake-up calls • Room status • Pre-payment services • Cost control CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • Office Link Driver (OLD) integration with hotel front office (PMS, CMS) • DECT or WLAN mobility for clients or administrative staff • Reception phone add-on module (one key, one room) • Automated attendant for hotel information ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

HOTEL AND HOSPITALITY EXPECTATIONS AND NEEDS • Guest satisfaction and loyalty • A pleasant HOTEL AND HOSPITALITY EXPECTATIONS AND NEEDS • Guest satisfaction and loyalty • A pleasant welcome with a quick check-in /check-out • An instant access to hotel communication services • Guest mobility • Employee efficiency and productivity • A simplified Front Desk services • Mobile solutions to keep guests and staff connected • An efficient desktop environment for a better staff collaboration • Cost control and optimization • Converged networking solution to reduce a maintenance and upgrade costs. • Easy integration to federate existing systems • Improve situational awareness and guest safety with a competitive price thanks to licenses use optimization CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

OMNIPCX OFFICE RCE HOTEL FOR GUEST SERVICE KEY BENEFITS • A global service room OMNIPCX OFFICE RCE HOTEL FOR GUEST SERVICE KEY BENEFITS • A global service room management for a quick check-in • Integrated voice mail automatically associated to the phone room at check-in • Prepayment service for a Guest control • Wake-up set directly by the guest through a phone menu or from reception • A quick access to room services from a phone pre-programmed keys • A personalized welcome when guest calls reception with an automatic identification of his name, room number and spoken language. • Guest confidentiality respected by cleaning Mail box and call logs. SOLUTIONS DETAILS OPTIONS • Programmed Guest data & services(Guest name, room number, language, barring category, DDI number, password) • Bill ticket generation at Pre Check out • Wake up menu with a voice guide confirmation on analogue phones • Voice or text mail notification • Voice mail box cleared after guest check out. CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY • Bill ticket generation at Pre Check out • Prepayment calls from room or from phone booth. OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ENHANCED MOBILE GUEST EXPERIENCE KEY BENEFITS • Guests have wireless connectivity enabled by the ENHANCED MOBILE GUEST EXPERIENCE KEY BENEFITS • Guests have wireless connectivity enabled by the integrated captive portal and guest management offered with the wireless access points. • Provide your guest the freedom to work and play on their mobile devices anytime, anywhere. • Indoor and outdoor Wifi coverage with i. AP. GUEST More information in Converged Voice and Data Network section CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

WELCOME & FRONT DESK KEY BENEFITS • Increases staff efficiency • PC based attendant WELCOME & FRONT DESK KEY BENEFITS • Increases staff efficiency • PC based attendant for high booking traffic and multi hotel supervision • Automated Attendant to greet and to guide the Guest. • An integrated Contact Center solution for an intelligent call routing • Easy and centralized guest rooms management through the hotel phone console: 8 & 9 Series • A global display of rooms status: rooms availability status, Phone rooms status, rooms cleaning status • Access to the Guest phone rooms feature for a quick update • An intuitive interface for a fast adoption • Alarm notification (visible and audible signaling) in case of wakeup issue. SOLUTIONS DETAILS • • OPTIONS Embedded hotel solution Up to 120 guest rooms Check in/Check out, languages, DDI, DND Guest mailbox Wake-up calls Room status Pre-payment services Cost control CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • Activation/deactivation of the hotel application • Bill ticket generation at Pre Check out • Prepayment calls from room or from phone booth More information in Customer Welcome section ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

EMPLOYEES COMMUNICATION KEY BENEFITS • BYOD with the IP Desktop Soft. Phone for employees EMPLOYEES COMMUNICATION KEY BENEFITS • BYOD with the IP Desktop Soft. Phone for employees in the move within hotel Wi-Fi coverage. • IP Desktop Softphone enhances the reactivity of your employee: on-site mobility reduces lost calls and increases capacity to respond to guest requests. • Collaborative solutions to reach employees inside and outside the hotel • A full telephony featured DECT with an Alarm, man down, no movement and shock detection options which trigger calls to predefined destinations. MR. SMITH’s ROOM IS READY More information in Efficient Desktop Environment , Onsite and offsite mobility sections CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

OLD FOR AN INTEGRATED SOLUTION KEY BENEFITS • Offer an interface (OHL API) for OLD FOR AN INTEGRATED SOLUTION KEY BENEFITS • Offer an interface (OHL API) for a transparent integration with PMS. • Provide accounting mode in a XML format file. • Basic installation and functional architecture. PMS Server Omni. PCX Office RCE PMS OHL OLD (OXO Link Driver) TCP/IP SOLUTIONS DETAILS • • OLD is compatible with Omni. PCX Office from R 5. 0 OLD runs as a windows service Use an IP socket through an IP connection Free of charge connector available within Omni. PCX Office RCE Hotel configuration. CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

FUTURE-READY SOLUTIONS YOUR NEED • Optimize costs OUR SOLUTIONS • State-of-the-art telephony infrastructure • FUTURE-READY SOLUTIONS YOUR NEED • Optimize costs OUR SOLUTIONS • State-of-the-art telephony infrastructure • Large range of connection types • End-to-end IP telephony solution • Warranty and system evolution assurance • Enterprise Solutions Sales e-Learning offer • Ecosystem for complementary solutions in AAPP Program CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

STATE-OF-THE-ART TELEPHONY INFRASTRUCTURE Alcatel-Lucent Omni. PCX Office Rich Communication Edition (RCE) KEY BENEFITS 200 STATE-OF-THE-ART TELEPHONY INFRASTRUCTURE Alcatel-Lucent Omni. PCX Office Rich Communication Edition (RCE) KEY BENEFITS 200 users • Easy to expand • Complies with all open standards • Easy to maintain • Flexible power supply autonomy 160 users Large 30 to 90 users Medium 15 to 60 users Compact Unit 6 to 16 users Small 6 to 20+ users Example of sizing for a TDM company BASE SOLUTIONS • Alcatel-Lucent Omni. PCX Office RCE Compact Unit, native wall-mounted • Three rack choices according to capacity required: Omni. PCX Office RCE Small, Medium and Large are rack-based and stackable • Average 10 -min battery backup • Power. CPU Extended Edition** with 8 GB integrated flash memory • Hot-pluggable boards ADDITIONAL OPTIONS • • Wall-mounting kit Data bay integration: rack-mounting kit Standard power backup (90 min) Enhanced power backup: external battery pack (up to 8 h) ** Submitted to country availability CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

LARGE RANGE OF CONNECTION TYPES Alcatel-Lucent Omni. PCX™ Office RCE SIP KEY BENEFITS SIP LARGE RANGE OF CONNECTION TYPES Alcatel-Lucent Omni. PCX™ Office RCE SIP KEY BENEFITS SIP at the core • Flexible to fit your needs • Scalable to evolve with you • Modular with a large choice of connections • Open to external applications ISDN/PSTN Internet SOLUTIONS DETAILS • Analog/digital public access • IP networks • Digital phone connection for Alcatel-Lucent Digital Premium Desk. Phones • IP phone connection for Alcatel-Lucent IP Premium Desk. Phones • SIP connection for Alcatel-Lucent 8082 My IC Phone and 8012 Desk. Phones • Connection for analog and fax devices • CTI TAPI 2. 0 interface CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY • Ethernet LAN interface • Radio base station for DECT handsets • Wi-Fi infrastructure for Alcatel. Lucent Omni. Touch WLAN Handsets • Remote access service • CTI TAPI 2. 1 • CSTA interface OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

END-TO-END IP TELEPHONY SOLUTIONS DETAILS Communication Servers Omni. PCX Office RCE cabinets for up END-TO-END IP TELEPHONY SOLUTIONS DETAILS Communication Servers Omni. PCX Office RCE cabinets for up to 200 IP users Compact Unit Small Large Medium LAN WLAN Omni. Access WLAN Controller 4005 Network Infrastructure Omni. Access WLAN AP Omni. Switch 6450 10/24/48 ports Po. E or Non-Po. E KEY BENEFITS Omni. Access WLAN IAP Omni. Access WLAN RAP • Complete, end-to-end solution for IP telephony • Can mix traditional and IP telephony for smooth evolution • Simple Wi. Fi evolution from 802. 11 n to 802. 11 ac Omni. Switch 6350 24/48 ports Po. E or Non-Po. E Omni. Access Outdoor WLAN AP/IAP CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES • Omni. PCX Office Rich Communication Edition, wallmounted or rack-mounted • SIP inside • Network infrastructure • Omni. Access WLAN Controller (4005) • Controller based (AP) or Controller-less (IAP) Access Points • Omni. Switch Gigabit Ethernet Switch (6350 or 6450) ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

WARRANTY AND SERVICES KEY BENEFITS • Communication system always up to date • Latest WARRANTY AND SERVICES KEY BENEFITS • Communication system always up to date • Latest technology and feature evolution • Low investment for service continuity BASE SOLUTIONS • Alcatel-Lucent hardware exchange during warranty period • Alcatel-Lucent Software Maintenance Services (SMS) − Software support according to Alcatel-Lucent software policy CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT ENTERPRISE SOLUTIONS SALES E-LEARNING OFFER KEY BENEFITS • Training and certification free of ALCATEL-LUCENT ENTERPRISE SOLUTIONS SALES E-LEARNING OFFER KEY BENEFITS • Training and certification free of charge • Rapid acquisition of knowledge bases • Web-based training, removing travel costs • Optimized training time by staying in the office • Courses available in French, English, Spanish and German COURSE CONTENT • • • Understanding the Proposition Generating Sales Opportunities Presenting Our Credentials Case studies Sales tools WHERE? • Alcatel-Lucent Business Partner Portal CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT CERTIFICATION Who needs certification? • The Alcatel-Lucent Certified Sales Representative (ACSR) certification is dedicated to the sales representatives who sell Alcatel-Lucent products and solutions. Why certify? • In today's business world, customers expect a high degree of competency from solutions providers. The certification allows them to benefit from Alcatel-Lucent know-how and to be accredited for that knowledge. How to get certified? • The certification exam is based on ten questions available online. The required score to pass the exam is 70%. WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT APPLICATION PARTNER PROGRAM The Alcatel-Lucent Application Partner Program (AAPP) helps Partners build, integrate, ALCATEL-LUCENT APPLICATION PARTNER PROGRAM The Alcatel-Lucent Application Partner Program (AAPP) helps Partners build, integrate, test, deploy, maintain and promote their applications across Alcatel-Lucent’s complete portfolio of solutions for enterprises. WHERE? 4 MAIN MISSIONS § Developing a broad ecosystem for offer our enterprise customers and business partners a choice of solutions § Provide developers with easy access to development tools § Test and verify the inter-working of comprehensive range of third-party applications § Promote Partners through Alcatel-Lucent distribution channels ØAlcatel-Lucent Application Partner Portal: Download the latest documents on healthcare ecosystem, on hospitality / hotel ecosystem (PMS and CMS), on SIP ecosystem ØAlcatel-Lucent Enterprise Business Portal KEY BENEFITS For end customers § Rich and reliable source of new solutions § End-to-end solutions for vertical and horizontal markets § Inter-operability with existing systems § Easier to develop customized applications CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES For Business Partners For AAPP members § Verified inter-working § Wide range of tools and services for § Technical support for run-time development and testing § Easier to work with Application Partners’ § Graduated support products, integrate with, maintain § Recognition from Alcatel-Lucent § Drive new business opportunities Customers and Business Partners § Joint marketing actions with Partners ON-SITE MOBILITY OFF-SITE MOBILITY CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT APPLICATION PARTNER PROGRAM Inter. Working Reports (IWR) As of today Inter. Working Reports ALCATEL-LUCENT APPLICATION PARTNER PROGRAM Inter. Working Reports (IWR) As of today Inter. Working Reports (IWR) certify the interoperability of Omni. PCX Office RCE with applications/products developed by 26 AAPP members. WHERE? Download Inter. Working Reports on Alcatel-Lucent Business Portal Certified applications developed by HOTEL & HOSPITALITY • Aurenz with a hospitality solution – UPDATE • Casablanca with a hospitality solution – NEW • GT 2 F with a call accounting and hospitality solutions – UPDATE • Ibernex with a nurse call solution - UPDATE • Imagine. Soft with an hospitality and healthcare solution • i. Tesso with an hospitality solution • Micros Fidelio with a hospitality solution • MWS with an alarm server for healthcare – UPDATE • New Voice with an alerting & monitoring mobilization server • New Voice with gateway for hotels • Nova. Link with an alarm server for healthcare – NEW • Optiflows with an alarm server for healthcare – UPDATE • Silverbyte with a hospitality solution – NEW • Tiger TMS with a hospitality solution 70 CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

ALCATEL-LUCENT APPLICATION PARTNER PROGRAM Inter. Working Reports (IWR) Certified applications developed by • • ALCATEL-LUCENT APPLICATION PARTNER PROGRAM Inter. Working Reports (IWR) Certified applications developed by • • • EFFICIENT DESKTOP ENVIRONMENT GN Netcom with wireless and wired headsets - Update Plantronics with wireless and wired headsets - Update Sennheiser with wireless and wired headsets Ascom with IP DECT/Wi-Fi - Update Atlinks with SIP phones - Update Counter. Path with a Vo. IP softphone - UPDATE Conviviance with SIP Attendant Console C 4 B Com for business with CTI/Collaboration & UC solution Polycom with sound point - Update Invoxia with Conferencing solution Castel with SIP Door. Phones – NEW MWS with SIP Door. Phones – NEW Certified applications developed by OTHER SOLUTIONS • Amigo with a recording & quality management solution • Audio. Codes with an analog SIP gateway – UPDATE 71 CUSTOMER WELCOME EFFICIENT DESKTOP ENVIRONMENT WIRELINE DESKPHONES ON-SITE MOBILITY OFF-SITE MOBILITY COPYRIGHT © 2011 ALCATEL-LUCENT. ALL RIGHTS RESERVED. CONVERGED VOICE & DATA NETWORK HOTEL & HOSPITALITY FUTURE-READY SOLUTIONS

enterprise. alcatel-lucent. com twitter. com/ALUEnterprise facebook. com/ALUEnterprise youtube. com/enterprisealu enterprise. alcatel-lucent. com Alcatel-Lucent and enterprise. alcatel-lucent. com twitter. com/ALUEnterprise facebook. com/ALUEnterprise youtube. com/enterprisealu enterprise. alcatel-lucent. com Alcatel-Lucent and the Alcatel-Lucent Enterprise logo are trademarks of Alcatel-Lucent. To view other trademarks used by affiliated companies of ALE Holding, visit: enterprise. alcatel-lucent. com/trademarks. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein. (September 2015)