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Roadmap to my. Rutgers: A University Portal CUMREC 2004 http: //my. rutgers. edu/ Joe Roadmap to my. Rutgers: A University Portal CUMREC 2004 http: //my. rutgers. edu/ Joe Percoco – Director for Application Development and Data Management Bill Thompson – Associate Director for New Technology 1

Roadmap to my. Rutgers: A University Portal http: //my. rutgers. edu/ Copyright Rutgers University Roadmap to my. Rutgers: A University Portal http: //my. rutgers. edu/ Copyright Rutgers University 2004. This work is the intellectual property of Rutgers, the State University of New Jersey. Permission is granted for this material to be shared for non-commercial, educational purposes, provided that this copyright statement appears on the reproduced materials and notice is given that the copying is by permission of Rutgers. To disseminate otherwise or to republish requires written permission from Rutgers. 2

Overview o o Background Live Demonstration Technology Tips Future Roadmap 3 Overview o o Background Live Demonstration Technology Tips Future Roadmap 3

Rutgers, The State University of N. J. o o o o Chartered in 1766 Rutgers, The State University of N. J. o o o o Chartered in 1766 as Queens College 8 th oldest higher education institution in the U. S. AAU member institution One of America’s leading public research institutions 50, 000 students on three campuses 19, 000 faculty and staff 30 degree granting schools and colleges 4

Goals o o To provide personalized and customized webbased service delivery for Rutgers constituents Goals o o To provide personalized and customized webbased service delivery for Rutgers constituents through the development and expansion of the my. Rutgers university portal. To facilitate streamlining of services and service integration where appropriate To enhance customer satisfaction To position Rutgers as a leader in higher education by providing innovative and customer centric solutions 5

Needs o o Increasing difficulty for individuals to locate relevant online services. Growing expectation Needs o o Increasing difficulty for individuals to locate relevant online services. Growing expectation for targeted online service delivery that is customized and personalized for the end-user. Recent focus on student service delivery has highlighted areas in need of improvement which could be addressed by an expansion of online web services. The Route 18 construction project is creating an urgent need for Rutgers to expand online service offerings and reduce the need for “inperson” services. 6

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Background and Current State o o o o Rutgers College Pilot Partnership with consortium Background and Current State o o o o Rutgers College Pilot Partnership with consortium of higher-ed. institutions focused on open source software my. Rutgers Task Force and sub-committees Student focus groups and ongoing feedback my. Rutgers pilot expanded to all NB/P students Evolving framework and functionality my. Rutgers faculty/staff “mock-up” prototype 8

my. Rutgers – 1 st Generation o o o In production since Fall 2002 my. Rutgers – 1 st Generation o o o In production since Fall 2002 Based on u. Portal 1. x 3000 first-year Rutgers College students 1500 registered users 300 daily logins Major Features n n Web-based email Grades & Schedule Links to Administrative applications Campus Information 9

my. Rutgers – 2 nd Generation o o o In production since August 2003 my. Rutgers – 2 nd Generation o o o In production since August 2003 Based on u. Portal 2. x (scalability) Rolled out to all NB/P students 16, 000 registered users 5, 000 daily logins 200 peek concurrent users 10

my. Rutgers – 2 nd Generation o o o o o Email channel security my. Rutgers – 2 nd Generation o o o o o Email channel security & usability upgrades Redesigned Look-&-Feel (Skins) Central Authentication Service Campus Aware Channels Featured Events Ask Colonel Henry Feedback Channel Google Search FAS Gradebook Learning Center Channel 11

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my. Rutgers – Demo http: //my. rutgers. edu/ 13 my. Rutgers – Demo http: //my. rutgers. edu/ 13

my. Rutgers – Tip #10 o Deliberate staged expansion of target population n n my. Rutgers – Tip #10 o Deliberate staged expansion of target population n n Gain production experience Scale hardware to meet real needs 14

my. Rutgers – Tip #9 o Distributed Channel Development n n Web Proxy Channels my. Rutgers – Tip #9 o Distributed Channel Development n n Web Proxy Channels Colonel Henry Channel FAS Gradebook Library Channels 15

my. Rutgers – Tip #8 o Layered Architecture n n Presentation tier independent of my. Rutgers – Tip #8 o Layered Architecture n n Presentation tier independent of business logic and data access strategy Spring Framework 16

my. Rutgers – Tip #7 o No Guest Sessions n n Welcome page is my. Rutgers – Tip #7 o No Guest Sessions n n Welcome page is a simple HTML Only use resources for authenticated users 17

my. Rutgers – Tip #6 o Drive Complexity out of the system! n n my. Rutgers – Tip #6 o Drive Complexity out of the system! n n CAS o Web Initial Sign-On o n-tier “proxy” authentication o No shared secrets Drive user attributes into a standard LDAP directory service 18

my. Rutgers – Tip #5 o Identifiers are the foundation of campus middleware…and portal! my. Rutgers – Tip #5 o Identifiers are the foundation of campus middleware…and portal! n n Key user profile on opaque internal identifier Credentials can and will change Authentication mechanism can and will change Rely on directory services to resolve internal identifier from credentials 19

my. Rutgers – Tip #4 o When to expand the “committee” n n n my. Rutgers – Tip #4 o When to expand the “committee” n n n Trade off of flying under the radar “just get it done” vs. getting wider buy-in and support Project messaging “Portal is not the web” Let the students drive requirements o Feedback channel 20

my. Rutgers – Tip #3 o JA-SIG and u. Portal - “you’re not alone” my. Rutgers – Tip #3 o JA-SIG and u. Portal - “you’re not alone” n n n n Features, bug fixes, etc driven by the community Community support and direct access to core developers Member contributed channels Growing list of institutions adopting and contributing to u. Portal Open standards and vendor agnostic Commercial support Free and Open Source 21

my. Rutgers – Tip #2 o Open Source is a viable platform for Enterprise my. Rutgers – Tip #2 o Open Source is a viable platform for Enterprise systems development n n n u. Portal JASIG Channels Apache / Tomcat Spring Framework CVS, Cygwin Eclipse, Ant, JUnit 22

my. Rutgers – Tip #1 o Just Do It n n n If you my. Rutgers – Tip #1 o Just Do It n n n If you build it, they will come Focus on simple tools that make campus life easier Listen to your users “The my. Rutgers Portal is absolutely outstanding. It is truly innovational and addictively useful!” “This is my fourth year at the New Brunswick Campus; this is definitely one of the best informational sources Rutgers has provided for the students. ” “Well, what can I say? It is beautiful. It is everything that a student computer system should be. ” 23

Current Roadmap o my. Rutgers 2. 1 – Target date: July 2004 n n Current Roadmap o my. Rutgers 2. 1 – Target date: July 2004 n n o Faculty/Staff pilot Web Initial Sign-On (ACS apps) Personal Benefits Statement Absentee Report my. Rutgers 2. 2 – Target date: September 2004 n n n Web Initial Sign-On (ACS apps) my. Briefcase (file upload/download) Email channel usability upgrades Alerts & Notifications Library Tab/Channels 24

Future vision o o o my. Rutgers as the primary platform for online service Future vision o o o my. Rutgers as the primary platform for online service delivery Personalized and customized services for all Rutgers constituents Integration of services where appropriate Reduction of “in-person” services Enhanced end-user satisfaction Enhanced reputation for innovation in online services 25

Questions? http: //my. rutgers. edu/ Joe Percoco – Director for Application Development and Data Questions? http: //my. rutgers. edu/ Joe Percoco – Director for Application Development and Data Management [email protected] edu Bill Thompson – Associate Director for New Technology [email protected] edu Presentation URL – http: //www. rci. rutgers. edu/~wgthom/RITE 2004/ 26