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Regal Manor Homeowners Association 2012 Annual Meeting Regal Manor Homeowners Association 2012 Annual Meeting

Regal Manor HOA Who Are We? Approximately 625 homes 573 Single-family homes 52 Townhomes Regal Manor HOA Who Are We? Approximately 625 homes 573 Single-family homes 52 Townhomes Over 45 acres of common/natural areas (>25 soccer fields) Developments Baden Village* Balmoral (True Homes) Fallbrook Phase I/II (Essex Homes/True Homes) Phase III (DR Horton)* Regal Manor * Stanton Heights (Soni Construction) Wellsley Ford* Stafford Oaks(Eastwood Homes) [62] Bexley (Ryland Homes) [52] *completed development Adler Grove (True Homes) [33] Summer Lakes (True Homes) townhomes [100]

Community Growth 480 700 600 267 500 400 500 625 309 167 300 200 Community Growth 480 700 600 267 500 400 500 625 309 167 300 200 100 0 2007 2008 2009 2010 2011 • We had a growth rate of 25% for FY 2012 compared to 4% for FY 2011 • Second largest year for number of homes (171 FY 2010) 2012

Transition Advisory Committee • Comprised of five members • Historical role Board of Directors Transition Advisory Committee • Comprised of five members • Historical role Board of Directors • Comprised of three members • Current status Future path • Appointment of two Association members will serve staggered terms (3 years/2 years) • Earl Coulston will resign position in 2013. • Application process for new appointee (2 year term) • Election at November 2013 annual meeting for two additional members (2 year/1 year terms)

Financials 2012 Recap 2013 Forecast Account comparisons (drift) Annual contract renewals and cost savings Financials 2012 Recap 2013 Forecast Account comparisons (drift) Annual contract renewals and cost savings Capital/Reserve account strategy Transition and Reserve studies Delinquent accounts Assessment collection process Association-owned foreclosures

Accounts Receivable $100, 000. 00 $90, 000. 00 $86, 164 $80, 000. 00 $74, Accounts Receivable $100, 000. 00 $90, 000. 00 $86, 164 $80, 000. 00 $74, 941 $70, 000. 00 $65, 360 $69, 963 $65, 246 $58, 996 $53, 783 $57, 560 $55, 807 $50, 000. 00 $49, 356 $58, 334 $43, 992 $40, 000. 00 $30, 000. 00 $20, 000. 00 $10, 000. 00 $0. 00 11/30/11 12/31/11 1/31/12 2/29/12 3/31/12 4/30/12 5/30/12 6/30/12 7/31/12 8/31/12 9/31/2012 10/31/13

2012 Accomplishments Full downloadable list available at www. Regal. Manor. HOA. com Maintenance/Improvements: • 2012 Accomplishments Full downloadable list available at www. Regal. Manor. HOA. com Maintenance/Improvements: • • • Repaired damage fencing (Stanton Heights) Replaced leaking clubhouse gutters Repaired playground swings (both) Repaired playground decking (warranty) Repaired/relocated playground benches Acquired development/engineering documents from York County Patched road in Stanton Heights (Wisteria. Abilene) Repaired HVAC (clubhouse) Painted outdoor stairs on clubhouse General touch-up and painting interior of clubhouse General maintenance/repairs to clubhouse Communications: • • • Unveiled new, improved website Switched to dynamic DNS forwarding (cost savings versus static IP) Added Neighborhood opt-in directory on website(beta) Added password-protected, residents only document area on website(beta) Newsletter schedule approved (March/June/September) New, official, moderated Regal Manor Homeowners Association Facebook page

2012 Accomplishments Contracts: • • • Assuming lighting contract for Wellsley Ford Signed new 2012 Accomplishments Contracts: • • • Assuming lighting contract for Wellsley Ford Signed new contract with Aqua Tech for 2012 -2013 pool season Signed new contract with The Budd Group for 2012 -2013 season Negotiated cost savings with new management contract with Kuester (flat per-door rate, lower hourly manager rate, flat rate for violations, lower rate for ARC request processing) Contracting with realtor(s) to place tenants and manage Association-owned properties Pine needles outsourced for cost savings ($5. 25/bale installed) Security: • • Expanded streetlight coverage • Installed new poles along A. O. Jones from Lion Ln. to Fischer Rd. (7) • Additional streetlights along Starlight (Bexley/Adler Grove) added to contract • Installing open traditional streetlights in Bexley (Phase I) Low-voltage lighting installed at clubhouse Sewer Project: • • Accepted agreement with Telics/York County • $10, 000 cash • Buried conduit for entrances • 1 -1 crepe myrtle replacements for trees on Farmhouse Dr. Association voted/passed acceptance of deed transfer for Tract 1

2012 Accomplishments Grounds: • • • • • • Removed several hazardous trees in 2012 Accomplishments Grounds: • • • • • • Removed several hazardous trees in common/natural areas Reoccurring repairs low-voltage lighting at monuments Continuance/expansion of Yard of the Month program Installed additional Dogipot station (A. O. Jones) Partnering with Nation Ford/Carolina Thread Greenway leadership Upgrading/standardizing “Children Playing” sign posts (8 YTD) Spring pine needle refresh (~2, 600 bales; largest application to date) Farmhouse Dr. fence pressure washed Fallbrook entrance signs pressure washed (egged) Over 1000’ of defunct silt fencing and steel posts removed Playground mulch refreshed (40 yds. ) Picnic area mulch refreshed (24 yds. ) Installed infrastructure Bexley monument (split costs with Ryland Homes) Repaired/replaced drain on clubhouse grounds Enhanced drainage area along NE section of pool with river rock Installed new landscaping (crepe myrtles, bushes, knockout roses, etc. )for clubhouse common area Repaired irrigation along A. O. Jones common areas Spring flower plantings completed [enhanced] Extended mowing of Farmhouse-6’ setback from road on RR side from sidewalk to end of vinyl fencing Replaced stop signs and had “Dead End” signs installed Initial request for sidewalks submitted to RFATS for their LRTP

2012 Accomplishments Grounds (continued): • • • Fall plantings included larger plant beds, enhancements 2012 Accomplishments Grounds (continued): • • • Fall plantings included larger plant beds, enhancements including new flower bed at Baden Village entrance [Farmhouse] Sodded area in front of clubhouse Expanded Association-maintained common areas and maintenance Upgraded all Association signage to black poles and decorative finials Added Fall pine needle refresh Governance: • • Inducted new Advisory Committee member (Scott Rossi) Approved 2012 Advisory Committee titles: President, David Yerty; Vice President, Scott Rossi; Treasurer, Bryan Antley; Secretary, Clint Rogers; Member-at-large, Josh Wallace Received transition and reserve study from third-party specialist Wellsley Ford TOA turned over to its members Mandatory Advisory Committee training Mandatory quarterly committee meeting/training (all committees) Worked with Kuester to improve their internal processes and resident experience

2012 Accomplishments Finance: • • No assessment rate increase for FY 2012 Pursuance of 2012 Accomplishments Finance: • • No assessment rate increase for FY 2012 Pursuance of delinquent accounts up to and including foreclosure process to lower our Accounts Receivable Completed Reserve Account study/evaluation Cleared Bad Debt and account balances <$4. 50 Annual review (versus audit; scheduled every other year) Revised clubhouse rental rates $150/300—resident/non-resident, respectively Placing tenants in Association-owned foreclosures to collect rent; recover monies/bad debt

Pool attendance Numbers do not include “exit” or pool attendant badge 471 unique visitors Pool attendance Numbers do not include “exit” or pool attendant badge 471 unique visitors during season Average of 32 ppl/day 8307 badge presentations Pool season is 119 days (May 19 th – September 16 th)

2012 Accomplishments Pool: • • • Purchased new pool chemical controllers • Automated control 2012 Accomplishments Pool: • • • Purchased new pool chemical controllers • Automated control • Remote management/monitoring/reporting • Solid-based calcium hypochlorite Purchased new pool furniture; refurbished existing furniture • 40 lounge/15 dining chairs refurbished • 33 new dining chairs purchased • 12 new 47” metal tables purchased • 12 new 7. 5’ Sunbrella umbrellas purchased • 12 new 68# umbrella bases purchased • 1 new 9’ Sunbrella umbrella purchased • 10 new 18” metal side tables purchased • 3 river-rock panel commercial-grade garbage cans New commercial-grade First Aid kits at pool and cabana New commercial-grade fire extinguishers at pool and cabana Purchased new pool maintenance items Purchased battery-backup/surge power supplies for pool and cabana (network/card/computer system electronics) Pressure-washed decking and sidewalk Repaired crack tiles and caulked areas with missing coping Received/posted pool certificate of occupancy and 2012 -2013 pool permits and capacity numbers

2012 Accomplishments Pool (continued): • • Purchased web-based software to administer key cards Purchased 2012 Accomplishments Pool (continued): • • Purchased web-based software to administer key cards Purchased additional filtration equipment with upgraded equipment (pump, flow controls, drain covers, etc. ) Performed leak/pressure tests on all plumbing infrastructure at “L” pool Completed major “L” pool refurbishment • Replaced all tile (matches other pools) • Repaired structural cracks • Removed old, disintegrating faux brick coping and resurfaced and repainted for smoother • Installed two, new, wall-mounted drains with VGB-compliant covers • Installed new, dedicated vacuum line with VGB-compliant cover • Installed new, dedicated return • Re-plumbed existing main drains • Resurfaced entire pool plaster • Installed new rope mounts • Installed new VGB-compliant equalizers on all skimmer baskets • Repaired pool lights • Replaced (3) pool stairs [pending] • Installed new floating partitions [pending] • Repaired, resurfaced, and repainted cracks and damaged areas of the pool deck

2012 Challenges Accounts Receivable/Foreclosures Builder/Developer lots Pool Landscaping Volunteers Compliance Trash cans Unkempt yards 2012 Challenges Accounts Receivable/Foreclosures Builder/Developer lots Pool Landscaping Volunteers Compliance Trash cans Unkempt yards Parking on the street

2013 Goals Improvements Clubhouse Tables/Chairs Refurbishment Enhancements Signage Common areas Infrastructure Irrigation Lighting Beautification 2013 Goals Improvements Clubhouse Tables/Chairs Refurbishment Enhancements Signage Common areas Infrastructure Irrigation Lighting Beautification Security Expansion Sidewalks A. O. Jones Starlight Farmhouse

2012 Project Plan 2012 Project Plan

Sidewalks • RFATS application approved • Includes pedestrian bridge over RR tracks along Springfield Sidewalks • RFATS application approved • Includes pedestrian bridge over RR tracks along Springfield PKWY • Sidewalks from Springfield development to Na. Fo • Will connect as connector for Carolina Thread Trail/Na. Fo Greenway • Originated by Town of Fort Mill (Joe Cronin)

Sidewalks • RFATS in progress • Traffic light request for Regent Pwy/Starlight • Lane Sidewalks • RFATS in progress • Traffic light request for Regent Pwy/Starlight • Lane striping • Dependencies on sewer project • Preparations in the meantime • York County jurisdiction

Signage Regal Manor Signage Regal Manor

How can I be involved? Stay informed Volunteer Time Services Expertise Goods/equipment Communicate/Provide feedback How can I be involved? Stay informed Volunteer Time Services Expertise Goods/equipment Communicate/Provide feedback Open session Website Facebook Email us Kuester Inform/encourage others Stay alert

Committees Regal Manor HOA Board of Directors Pool Committee Rules & Regulation Committee Sidewalk Committees Regal Manor HOA Board of Directors Pool Committee Rules & Regulation Committee Sidewalk Committee ARC Committee Kuester Property Management Social Committee Grounds/Maintenance Committee Communications Committee Security/Preparedness Committee

Questions Kuester Management Rita Barrett (803)802 -0004 (888)600 -5044 24 hour rbarrett@kuester. com Regal Questions Kuester Management Rita Barrett (803)802 -0004 (888)600 -5044 24 hour [email protected] com Regal Manor HOA website: http: //www. Regal. Manor. HOA. com Facebook: http: //www. facebook. com/groups/regalmanor 2/