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Outreach in Reference Services: Capitalizing in Emerging Technologies Columbia Reference Symposium March 10, 2005 Outreach in Reference Services: Capitalizing in Emerging Technologies Columbia Reference Symposium March 10, 2005 Kathryn Shaughnessy Instructional Services Librarian

Reference Outreach: the Mission University’s Mission: • • • Leveraging Technology – Academic Computing Reference Outreach: the Mission University’s Mission: • • • Leveraging Technology – Academic Computing Initiative – Infrastructure – St. John’s Portal and Web. CT CMS Social Justice Student Engagement Reference Mission: • • Instruction Information Literacy Outreach to Faculty Equity of service for DL & on-campus

Reference Outreach: the Mission plan Using technological innovations for outreach: • • RSS Podcasts Reference Outreach: the Mission plan Using technological innovations for outreach: • • RSS Podcasts Wikis Blogs Need to research, build up skills/resources Outreach by modeling use of the technologies

Reference Outreach: the Mission Allies in the developing Outreach innovations – – – Library Reference Outreach: the Mission Allies in the developing Outreach innovations – – – Library faculty & Staff E-services department DLIS Distance Learning Center for Teaching and Learning

Reference Outreach: RSS is… Rich Site Summary Really Simple Syndication A growing method of Reference Outreach: RSS is… Rich Site Summary Really Simple Syndication A growing method of delivering text & audio information – Time-shifted or real-time notification of web-site update – Self-selected or personalized syndication • An informational broadcast in “lite-XML” or RDF • Users access RSS feeds at their convenience via aggregator or Feed-reader

Reference Outreach: RSS timeline… • 1997: Dave Winer (Userland) develops “scripting. News” format • Reference Outreach: RSS timeline… • 1997: Dave Winer (Userland) develops “scripting. News” format • 1999: Userland & Netscape “RSS 0. 91” continue to develop and improve upon formatting versions, simplifying and standardizing the XML • 2000: RSS 1. 0 developed by Dornfest (O’Reilly) using RDF and namespaces; DW/USerland develop xml version of “RSS 0. 92” • 2002: Meta. Weblog API uses Winer’s RSS 0. 92 with XML-RPC for Blogging delivery; DW designs xml-based RSS 2. 0 • 2003: RSS 2. 0 Specs released through Harvard under a Creative Commons license • 2004: “i. Podders” search for a way to retrieve old blogs and audiofiles – develop RSS (Winer) and podcast software (Curry) for podcast delivery From RSS at Harvard Law, by Dave Winer & Hobson & Holtz

Reference Outreach: RSS evolution … • News delivery • Website updates • Blogging : Reference Outreach: RSS evolution … • News delivery • Website updates • Blogging : Personal / information sharing • Podcast delivery • Education & Research

Reference Outreach: RSS for Professional Development and Informed Outreach Put together training program on Reference Outreach: RSS for Professional Development and Informed Outreach Put together training program on RSS, readers and provided some basic pertinent feeds: • RSS feeds from Professional Associations: ACRLog: http: //acrlblog. org/index. php? feed=rss 2 • RSS feeds from Professional Journal-Blogs Library Journal Tech Blog: http: //www. libraryjournal. com/LJTechblog. xml • RSS feeds from other practicing librarians Stephen Bell (Academic) : http: //keptup. typepad. com/academic/atom. xml • RSS feeds from Vendors/Innovators OCLC Lorcan Blog: http: //orweblog. oclc. org/index. xml

Reference Outreach: RSS Developing RSS in St. John’s Libraries for Outreach – Feeds for Reference Outreach: RSS Developing RSS in St. John’s Libraries for Outreach – Feeds for finding/compiling podcast lectures – Scholarly Communication/Open Access journal updates – Library News/Program updates (webpage) – New book updates (OPAC) – Pro. Quest (Currently Business) & Ebsco (in Development) – Information sharing among professionals

Reference Outreach: RSS Practical Questions: – Investment of Money: minimal • Computer access • Reference Outreach: RSS Practical Questions: – Investment of Money: minimal • Computer access • Aggregator: – free or fee-based – Desktop or web-based – through academic portal Newsgator (www. Newsgator. com) & Bloglines (www. bloglines. com) seem most popular now; a reader directory is available through dmoz

Reference Outreach: RSS Practical Questions: – Investment of time: • to learn aggregator • Reference Outreach: RSS Practical Questions: – Investment of time: • to learn aggregator • to build up *your* collection of sites – Personal interest – Professional development – Reference-based • to weed out less-helpful sites over time

Reference Outreach: RSS • Strengths of using RSS in libraries (worth the time/effort): – Reference Outreach: RSS • Strengths of using RSS in libraries (worth the time/effort): – Richer resource-base for research/reference/outreach – Facilitates keeping up in your outreach-specialty field – Facilitates keeping abreast of news within your organization – Convenience of checking all sites at once, on your own time – Sharing/Learning from other library professionals – Keep up with developments in other technologies • podcasts, wikis, blogs

Reference Outreach: Podcasts A podcast is… A growing method of delivering audio information – Reference Outreach: Podcasts A podcast is… A growing method of delivering audio information – Time-shifted – Place-shifted • An informational “broadcast” saved as an audio file (mp 3) and distributed via the web (strictly speaking via RSS) • Listeners download/listen at their convenience via desktop/laptop or on a personal player

Reference Outreach: Podcasts Podcasting timeline… • August 2004: “i. Podders” search for a way Reference Outreach: Podcasts Podcasting timeline… • August 2004: “i. Podders” search for a way to retrieve old blogs and audiofiles – develop RSS (Winer) and podcast software (Curry) • July 2005: i. Tunes supports/distributes podcasts, get 1 million subscribers in first 2 days • August 2005: 8, 000 podcasts, 6 million listeners • December 2005: Podcast selected as “Word of the Year” by editors of New Oxford American Dictionary: "a digital recording of a radio broadcast or similar program, made available on the Internet for downloading to a personal audio player" • January 2006: i. Tunes. U offers “free” courseware distribution Hobson and Holtz Report, 8/4/2005 http: //forimmediaterelease. biz/index. php/weblog/2005/08/05/ ) Oxford University Press, US website, http: //www. oup. com/us/brochure/NOAD_podcast/? view=usa

Reference Outreach: Podcasts Podcasting evolution … • Personal / information sharing • Business applications Reference Outreach: Podcasts Podcasting evolution … • Personal / information sharing • Business applications • Religious groups • Education

Reference Outreach: Podcasts Duke Report (2004 - 2005) Noted education benefits: • playback of Reference Outreach: Podcasts Duke Report (2004 - 2005) Noted education benefits: • playback of difficult content/material, especially in sciences • multiple repetitions for students who have difficulty with English • review/study class materials while multitasking (e. g. : commuting or exercising). • inspired students to create podcasts outside of the classroom; noted increase of “frequency and depth of student interaction, ” especially in language & music courses • increased communication between faculty, library and IT; led to better, collaborative planning, both within the university and with other institutions.

Reference Outreach: Podcasts Current Uses of Podcasting in Higher Education (2005 -2006) – Classroom Reference Outreach: Podcasts Current Uses of Podcasting in Higher Education (2005 -2006) – Classroom Lectures for current students (U of New S. Wales) – Class and Guest Lectures for Alumni (Stanford) – Scholarly Communication (Princeton & U. of Florida) – Audio tours & newscasts (Purdue & U. of Western Ontario) – Admissions & Orientation materials (Mansfield & Drexel) – Outreach to potential students (Peterson’s Directory)

Reference Outreach: Podcasts Library of Congress http: //www. loc. gov/today/cyberlc/results. php? cat=2&mode=a First. Gov Reference Outreach: Podcasts Library of Congress http: //www. loc. gov/today/cyberlc/results. php? cat=2&mode=a First. Gov http: //firstgov. gov/Topics/Reference_Shelf/Libraries/Podcasts. shtml OYEZ Supreme Court Podcasts http: //www. oyez. org/podcast/ White. House Radio Addresses: http: //www. whitehouse. gov/news/radio/ NASA http: //science. nasa. gov/podcast. htm AAAS Science podcast http: //www. sciencemag. org/about/podcast. dtl UNICEF http: //www. unicef. org/videoaudio/video_podcast. html BBC http: //www. bbc. co. uk/radio/downloadtrial/ NPR http: //www. npr. org/rss/podcast_directory. php

Reference Outreach: Podcasts Finding New Podcast Resources: • Podcast Directories • List-servs • RSS Reference Outreach: Podcasts Finding New Podcast Resources: • Podcast Directories • List-servs • RSS feeds from blogs and your favorite websites • Suggestions from others

Reference Outreach: Podcasts “Programming” Podcasts captured by the St. John’s Libraries – Poetry Readings: Reference Outreach: Podcasts “Programming” Podcasts captured by the St. John’s Libraries – Poetry Readings: Poets Maria Mazziotti Gillan and Jane Augustine – Author visit: Richard Vetere “Third Miracle” – Guest Lectures: Italian Consul General and diplomat, Minister Antonio Bandini on “Italy and World Diplomacy” – Student essay winners, e. g. : Service Learning Essay – Title III Project: Colloquia & meetings

Reference Outreach: Podcasts in the Department / Classroom – DLIS Academic Library class: Dr. Reference Outreach: Podcasts in the Department / Classroom – DLIS Academic Library class: Dr. Becker’s Graduate course lecture & discussion – Guest Lectures: Mc. Keever Chair, Paul Lauritzen’s Lecture on “The Commodification of Education” – Distance Learning: Orientation to using Web. CT, library resources; Pre-class lecture for “Just-in-time ”quiz & discussion – English Student Projects: Graduate Poetry final

Reference Outreach: Podcasts Instruction-related Podcasts – Audio Tours: of physical library & library website Reference Outreach: Podcasts Instruction-related Podcasts – Audio Tours: of physical library & library website – Database Tutorials: Audio guide to supplement current online and paper-based tutorials – Distributed Learning: Greetings from director, Orientation to using CMS, Intranet and/or information portal; Podcasts of instructional workshops, for patrons who cannot attend during instruction sessions – Professional Development: Podcasts of professional / association meetings; podcast of information sessions for fellow faculty/staff; Continuing Education lectures/workshops

Reference Outreach: Podcasts Legal Questions: – Release form for electronic recording • Library developed Reference Outreach: Podcasts Legal Questions: – Release form for electronic recording • Library developed one, approved by counsel – Clarify distribution to lecturer • On main website: available to all • On Web. CT / SJ Central: Although password protected, once in digital format it is relatively easy to duplicate.

Reference Outreach: Podcasts • Strengths of using external/internal podcasts: – facilitates development of information Reference Outreach: Podcasts • Strengths of using external/internal podcasts: – facilitates development of information literacy and life-long learning – faculty contact re: information literacy throughout the course – enriches primary-resource reference base – coach vs. sage – facilitating/motivating individual learner inquiry and peer discussion – engages different styles of learning – assists low-vision and ESL patrons

Reference Outreach: Podcasts Some Recent/Relevant coverage of Podcasting in Academia • Chronicle of Higher Reference Outreach: Podcasts Some Recent/Relevant coverage of Podcasting in Academia • Chronicle of Higher Education: “Lectures on the Go” (10/28/2005) http: //chronicle. com/weekly/v 52/i 10/10 a 03901. htm (Subscription req’d) and “Apple Releases Free 'i. Tunes U' Software to Colleges for Coursecasting “ (01/25/2006) Accessible for free. http: //chronicle. com/free/2006/01/2006012501 t. htm • Duke University. “Duke University i. Pod First Year experience evaluation Report” (June 2005) Accessible electronically http: //cit. duke. edu/pdf/ipod_initiative_04_05. pdf • US News & World Report. (From the 10/17/05 print issue) http: //www. usnews. com/usnews/edu/articles/051017/17 elearn. htm • Educause article on Podcasting (December 2005) http: //www. educause. edu/ir/library/pdf/erm 0561. pdf

Reference Outreach: Websites, Blogs & Wikis Social/collaborative trends in education – For Students: • Reference Outreach: Websites, Blogs & Wikis Social/collaborative trends in education – For Students: • learn best from each other • learn to work together • greater engagement in the task – For Faculty: • learn to be facilitator • E-portfolio for long-term assessment – For Libraries: • learn to model life-long learning • Facilitates hands-on “evaluation”

Reference Outreach: Websites, Blogs & Wikis Using Website development, blogs and wikis for outreach: Reference Outreach: Websites, Blogs & Wikis Using Website development, blogs and wikis for outreach: – Model use of instruction via library instruction • Reference desk wiki • Global Master’s program resources – Set up “resource libraries” for these technologies • For in-house reference and instruction • For outreach to patron/faculty – Offer collaboration with specialists: • Encourage/model life-long learning • Facilitate creation of assignments that provide new evaluative insight

Reference Outreach: the Mission Allies in executing Outreach innovations – – – E-services department Reference Outreach: the Mission Allies in executing Outreach innovations – – – E-services department Library faculty & Staff DLIS Distance Learning Center for Teaching and Learning Center for Technology Education

Reference Outreach: Using Technologies Please contact me with comments or ideas: – Kathryn Shaughnessy, Reference Outreach: Using Technologies Please contact me with comments or ideas: – Kathryn Shaughnessy, x 1454 [email protected] edu St. John’s University Augustine Library 304 Instructional Services Lab