Next Generation Back Office Shared Services for Government

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Next Generation Back Office Shared Services for Government Supplier Conference 21 November 2011 John Next Generation Back Office Shared Services for Government Supplier Conference 21 November 2011 John Collington – Chief Procurement Officer and Director General, Shared Services Paul Marriner- Acting Director , Shared Services PROTECT [IL 1]

The Current Shared Services Landscape Next Generation Back Office Shared Services for Government : The Current Shared Services Landscape Next Generation Back Office Shared Services for Government : Monday 21 st November 2011 PROTECT [IL 1] 2 of 9

2 Options Considered Option 1 - Crown Oversight • Current services remain ‘as is’ 2 Options Considered Option 1 - Crown Oversight • Current services remain ‘as is’ BUT • A Crown body is set up to oversee and govern the future direction of those services, including: ØPerformance standards ØCollaborative approach taken to Oracle R 12 upgrade to reduce overlap and associated spend ØEstablishing benefit targets and subsequent delivery Option 2 - Crown Managed Shared Services • Consolidation of current shared services in to a small number of ‘hubs’ which service all Department requirements • Crown body governs delivery and strategy , including the following: Ø Common performance standards Ø Acts as contracting body for all major suppliers Ø Manages transition programme from current to new Next Generation Back Office Shared Services for Government : Monday 21 st November 2011 PROTECT [IL 1] 3 of 9

Recommended Target Operating Model Outsourced ISSC 1 Large & Small Orgs – c. 40 Recommended Target Operating Model Outsourced ISSC 1 Large & Small Orgs – c. 40 -50, 000 NHSDH JV Oracle c. 100, 000 HMRC SAP c. 75, 000 Crown Shared Service Governance Strategy Development Contract Management MOJHO Oracle c. 150, 000 Business Assurance Performa NHSDH JV nce Oracle Managem c. 100, 000 ent MOD Oracle c. 75, 000 Ex SPVA Next Generation Back Office Shared Services for Government : Monday 21 st November 2011 : 4 of 9 PROTECT [IL 1] Joint Venture ISSC 2 ERP c. 175, 000

Key Strategic Principles These Include: 1. Performance monitoring of ALL SSCs 2. - performance Key Strategic Principles These Include: 1. Performance monitoring of ALL SSCs 2. - performance through competition. Independent delivery - no Department will deliver 3. Crown Management and Crown as the Contracting Authority for the 2 ISSCs 3. Private Sector involvement through divestment 4. A service for Smaller Departments 3. Implement a single, Value for Money, ERP solution in ISSC 2; and 3. Operate on a single set of processes to ensure performance can meet upper quartile benchmark levels. Next Generation Back Office Shared Services for Government : Monday 21 st November 2011 : 5 of 9 PROTECT [IL 1] services from the two ISSCs

Core and Optional Service Offerings The key principles of the Service offerings are: 1. Core and Optional Service Offerings The key principles of the Service offerings are: 1. Only pay for what you need. i. e. Grants admin is optional 2. Need to take all core processes that are end-to-end i. e. P 2 P 3. Consultancy type services is optional to preserve VAT refund for Core services Next Generation Back Office Shared Services for Government : Monday 21 st November 2011 : 6 of 9 PROTECT [IL 1]

Proposed Transition Governance Next Generation Back Office Shared Services for Government : Monday 21 Proposed Transition Governance Next Generation Back Office Shared Services for Government : Monday 21 st November 2011 : 7 of 9 PROTECT [IL 1]

Proposed Transition Plan Next Generation Back Office Shared Services for Government : Monday 21 Proposed Transition Plan Next Generation Back Office Shared Services for Government : Monday 21 st November 2011 : 8 of 9 PROTECT [IL 1]

Taking Advantage of ERP in the cloud Software Layer (Finance / HR / Payroll/ Taking Advantage of ERP in the cloud Software Layer (Finance / HR / Payroll/ CRM/ Procurement) Multiple ERPs Tier 1 or 2 ERP Single ERP Hardware Hosting Layer Multiple Installations Single On-Premises Installation Private Cloud Support Layer Multiple Support Orgs Single Support Org 3 rd Party Single Support Org Estimated Potential Saving 40% Estimated Potential Saving 65 -70% Next Generation Back Office Shared Services for Government : Monday 21 st November 2011 : 9 of 10 PROTECT [IL 1] ERP “Software as a Service” (Saa. S) Public Cloud “Pay per use” Estimated Potential Saving ? ? %

What Do Suppliers Need to Consider? Shared Services is about raising performance but also What Do Suppliers Need to Consider? Shared Services is about raising performance but also about saving money. This means we will: 1. look to consolidate services 2. look to use new technology and services such as Cloud which drive better VFM – what is the opportunity? 3. re-use before we re-buy 4. not be ‘Gold-Plating’ our services. But there will be opportunities around: • BPO for Back Office functions within ISSC 2 • ERP transition services– both Tier 1 and 2 • BPO Transition services Next Generation Back Office Shared Services for Government : Monday 21 st November 2011 : 10 of 9 PROTECT [IL 1]




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