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Mitel 5000 HX Mitel authorized. PARTNER Presentation July, 2010 Mitel 5000 HX Mitel authorized. PARTNER Presentation July, 2010

Why Mitel? Mitel | Confidential slide 2 Why Mitel? Mitel | Confidential slide 2

Mitel 5000 HX à IP / Digital platform targeted at the smaller end of Mitel 5000 HX à IP / Digital platform targeted at the smaller end of the SME market efficiencyrich UC applications suitegrowth applications with a à Deep applications portfolio building on a set of embedded à OAI integration with industry specific applications à Mitel’s leading IP and digital desktop phone portfolio à Easy to use embedded mobility à Multi-site IP networking out of the box cost effective à High availability Mitel | Confidential slide 3

Mitel 5000 HX (Software Release 4. 0) Digital / IP SMB Office in a Mitel 5000 HX (Software Release 4. 0) Digital / IP SMB Office in a Box Solution à Scalable growth when needed – Up to 48 digital phones without an external DEI – 8 digital T 1 / E 1 / PRI trunks, 20 analog trunks, and 100 IP trunks – Supports expansion options and modules à Simplified installation and management – System Administration and Diagnostics rt po to sup e s inu Model ll cont m wi – User Configuration Assistant Syste eases CS rel lacessupport e software p à Multi-language ur HX Re à nd fut – Canadian French, Spanish, American and British English, Japanese. 0 a ease 4 P Systems l à Re à Comprehensive desktop 5000 C the – Mitel 8528 / 8568 Telephones (digital phones) – Mitel 5300 Series IP Phones, Mitel 5310 IP Conference Unit , Mitel Line Interface Module, Mitel Wireless LAN and Gigabit Ethernet Stands – SIP lineside support: Mitel Unified Communicator® (UC) Express Softphone, Mitel 5610 DECT Handset Mitel | Confidential slide 4

Mitel 5000 HX Controller Tour Display Panel § View basic status, alarms § Set Mitel 5000 HX Controller Tour Display Panel § View basic status, alarms § Set network parameters § Simple Administration Processor Module (left to right) § Expansion (DEI) § 4 loop start trunks § 4 analog phones § Mo. H and Page connections § USB (x 2) § Ethernet § Aux (future use) § Door Relay External Power § Compact. Flash (storage) Supply LED Indicators and USB Ports § Back-ups (USB A) § Diagnostics (USB B) Modular Expansion Bays (4) § 16 port Digital Desk top Module § 4 port Loop Start Module § 4 port Single Line Module § 2 port Dual T 1 Module § 2 port Basic Rate Module An Optimized Form Factor with an Array of Mounting Options Mitel | Confidential slide 5

System Administration and Diagnostics à Single access point for all the administration tools à System Administration and Diagnostics à Single access point for all the administration tools à Provides a simplified administration front end and graphical diagnostics presentation – Display system alarms, performance, diagnostics, and call statistics – Monitor multiple nodes in a 5000 CP network Mitel | Confidential slide 6

Simplified Administration with 5000 HX Database Programming à Reduce configuration and installation time – Simplified Administration with 5000 HX Database Programming à Reduce configuration and installation time – Off-line configuration capability – Configuration task wizards – Scheduled backups – Copy / Paste – Audit Log à Integration with Mitel Applications Suite – Export of user information from 5000 CP and import into Mitel Applications Suite Mitel | Confidential slide 7

Leadership in Design and Functionality Mitel | Confidential slide 8 Leadership in Design and Functionality Mitel | Confidential slide 8

Easy to Get Started à Easy installation of 5300 Series IP Phones – Use Easy to Get Started à Easy installation of 5300 Series IP Phones – Use an activation pin instead of MAC address to associate an extension à System-wide customization of phone “label” – Individual trunks ex: John’s line – Customize Feature labels: ex “Record” instead of “Rec-A-Call” à Configuration Assistant with voice guided prompts – Forwarding – Do-Not-Disturb On/Off – Dynamic Extension Express: – On / Off – Mobile phone number – Night mode (Administrator only) Mitel | Confidential slide 9

5000 HX Applications Portfolio Embedded Applications Standalone Applications Mitel Applications Suite 5000 HX Applications Portfolio Embedded Applications Standalone Applications Mitel Applications Suite

Mitel 5000 HX Embedded Applications à Basic Voice Messaging à Dynamic Extension Express à Mitel 5000 HX Embedded Applications à Basic Voice Messaging à Dynamic Extension Express à Teleworker Solution à Ad hoc conferencing à File based Music on Hold à Caller ID Propagation – Available on PRI Trunks à Door Relay à Reverse Transfer à …and much more The Basics Needed to Get To Business … Day 1 Mitel | Confidential slide 11

Mitel Basic Voice Mail 5000 à Increase availability and rapid response times – Automated Mitel Basic Voice Mail 5000 à Increase availability and rapid response times – Automated attendant – Forward voice messages to an e-mail address with unified messaging – Do-not disturb with Messaging à Scalable to meet growth – Four embedded voice mail ports (up to 16 with user licensing) – Over 80 hours of voice mail storage (upgradable to 200 hours) à Provide security and peace of mind – Record a conversation and save it in voice mailbox à Easy to Use – Menus enable quick sending urgent (priority), private, or certified messages – notification of waiting messages à Cost savings – Seamless networking across sites – Feature transparency Option to Upgrade to Mitel Nu. Point Unified Messaging™ (UM) on MAS Mitel | Confidential slide 12

Automatic Call Distribution (ACD) à Balance workload and eliminate overtime when covering multiple time Automatic Call Distribution (ACD) à Balance workload and eliminate overtime when covering multiple time zones – Route calls based on longest idle, balanced call count, and circular and linear distribution à Enhance customer service with Smart Prompts – Let callers know their place in line, approximate wait times à Enables Supervisor Management – Station monitor, Record-a-Call, Barge, and Steal Call, and Join and Record Option to Upgrade to Mitel Customer Service Manager on MAS Mitel | Confidential slide 13

Teleworker Solution à Increase productivity of home based and remote office employees – Embedded Teleworker Solution à Increase productivity of home based and remote office employees – Embedded remote working feature – Requires no server, no licensing and no additional cost à Seamless access to the communication capabilities of head office – Uses the same voice mail, conferencing and corporate features as in-office colleagues à Easy to implement with a Mitel IP Phone – Phone automatically establishes a connection to the 5000 CP – Registered as a valid extension of the office phone system Mitel | Confidential slide 14

Dynamic Extension Express à No More “Out of Office” – Rings up to five Dynamic Extension Express à No More “Out of Office” – Rings up to five devices simultaneously – Find me Follow me – Route calls first to the desk phone, and then to mobile before going to voice mail – Hand off a call from the mobile to the desk phone – Integrated with UC Advanced 3. 0+ à Mobility Cost Savings – Choose to answer calls on a mobile device or forward to company voice mail Mitel | Confidential slide 15

Mitel Unified Communicator® (UC) Express à Simple, server-less Unified Communications client – Click-to-dial, caller Mitel Unified Communicator® (UC) Express à Simple, server-less Unified Communications client – Click-to-dial, caller line ID pop-up, singleclick conference / transfer à Presence Information – Delivers IM Presence with Microsoft® Windows® Live™ Messenger à Enhanced Integration and Increased Productivity – Microsoft Outlook® integration (search-anddial contacts), Microsoft Windows® search integration Option to Upgrade to UC Advanced Mitel | Confidential slide 16

UC Advanced à Streamlines real-time communications à Single access point for all communication and UC Advanced à Streamlines real-time communications à Single access point for all communication and collaboration à Integrates: – Presence – Secure instant messaging – Visual voice mail – Mobility – Conferencing and collaboration – Desktop applications – Call control (5000 CP) Mitel | Confidential slide 17

Mitel Unified Communicator® (UC) Advanced Mobile for Blackberry® à Add-on Option for UC Advanced Mitel Unified Communicator® (UC) Advanced Mobile for Blackberry® à Add-on Option for UC Advanced Web and Mobile Portals à Allows the user to define the GPS locations to associate with each Dynamic Status Black. Berry® à Changes Dynamic Status based on GPS location à Supported on Black. Berry 4. 5 and later Change Dynamic Status Based on GPS Location Mitel | Confidential slide 18

Mitel Applications Suite for the 5000 HX Simplicity Mitel Business Dashboard Mitel Customer Service Mitel Applications Suite for the 5000 HX Simplicity Mitel Business Dashboard Mitel Customer Service Manager à Server Consolidation à Single User Portal Flexibility Consolidated®Footprint Mitel Integrated Administration Applications Mitel Suite Mitel Speech Consistent User Experience Nu. Point Auto-Attendant UM à Scalable from 1 to 1000 users à Software Solution or Server Appliance Choice à Choice of Applications Mitel Audio & Web Conferencing Mitel | Confidential slide 19

Mitel Nu. Point Unified Messaging™ (UM) à Comprehensive Voice Mail and Unified Messaging solution Mitel Nu. Point Unified Messaging™ (UM) à Comprehensive Voice Mail and Unified Messaging solution – UM Integration for Microsoft Exchange / Outlook, IBM® Lotus® Notes®, Novell® Group. Wise® – Inbound / Outbound FAX – Personal Call Director Templates à Improved mobile experience – Message playback on mobile devices with callback sender – Compatible with RIM® Black. Berry “Smart Dialing” – Advanced UM for Lotus Notes: MWI synchronization à Access Visual Voice Mail à Context-sensitive displays and soft keys to phones with six-line displays à Record a Call Mitel | Confidential slide 20

Mitel Speech Auto-Attendant à Professional first point of contact with 24 x 7 access Mitel Speech Auto-Attendant à Professional first point of contact with 24 x 7 access to information – Advanced speech engine – Routing by employee name, department name or a telephone number – Recorded names and TTS playback support à Improve productivity with tight integration with – Microsoft Active Directory® and LDAP directories or Nu. Point UM mailbox directory – Mitel UC Server presence management – Microsoft Office Communications Server 2007 and IBM Lotus Sametime® support à Improve return on investment – Reduce the number of trunks required to support incoming calls Mitel | Confidential slide 21

Mitel Audio & Web Conferencing (AWC) à Reduce travel time and expenses – Audio, Mitel Audio & Web Conferencing (AWC) à Reduce travel time and expenses – Audio, web and video collaboration – Active speaker indication – International Dialing Plan support à Eliminate costly hosted services expenses – Ad Hoc / Meet Me and Reservation based conferencing scalable to 192 ports – Email notification template – Lotus Notes email integration – Integrated U / I with MAS User Portal – Mitel Configuration Wizard support à Share sensitive information in a secure workspace – Webinar / Lecture mode tools – Q&A, Polling, File sharing Mitel | Confidential slide 22

Mitel Customer Service Manager: Improve Customer Acquisition and Retention à Serve customers in the Mitel Customer Service Manager: Improve Customer Acquisition and Retention à Serve customers in the medium of choice – Intelligent Routing and Multi-Media blending -voice calls, email, FAX, and SMS à Capitalize on up sell opportunities with out bound dialing à Enhance agent productivity – Real time monitoring, comprehensive real time and historical reports à Instantly access customer history – Screen-Pop and CRM / PIM integration ACT!® by Sage, Maximizer™, Gold. Mine®, Outlook, Microsoft Access® à Supports integration with 5000 CP Mitel | Confidential slide 23

Mitel Business Dashboard: Detailed Reporting and Business Analysis à Identify trends, pinpoint bottlenecks, streamline Mitel Business Dashboard: Detailed Reporting and Business Analysis à Identify trends, pinpoint bottlenecks, streamline business à Cradle-to-grave reporting – Every internal and external call – complete real-time and historical information – Visual Wallboards provide Real Time Stats, 200+ statistics – Customizable reports, filters, drilldown views à E-mail and audible alarms à Supports integration with 5000 CP à Global availability with US / UK English language support Mitel | Confidential slide 24

5000 HX Roadmap Direction Delivering Compelling Applications Value and Simple Administration à Enhanced embedded 5000 HX Roadmap Direction Delivering Compelling Applications Value and Simple Administration à Enhanced embedded applications – Expanded embedded Meet Me conferencing – Embedded Unified Messaging à Enhanced 5000 CP / MAS integration – Expanded Unified Communications and Collaboration applications support on MAS – Enhanced MAS management integration à Enhanced administration – Simple embedded call handling statistics – User web portal (end-user web page) à Additional SIP interoperability à … and more Mitel | Confidential slide 25

Nortel® BCM (50 / 450) Applications Richness Ease of Management § § Core set Nortel® BCM (50 / 450) Applications Richness Ease of Management § § Core set of embedded applications Embedded applications lack of depth wrt functionality § UC applications with Mitel Applications § Remote users require VPN hardware Suite § Does not support video or web collaboration § No Comparable informal Contact Center § Rudimentary, non-real-time reporting § § § Seamless networking across multiple of Networking complexity results in lack feature transparency remote sites enables full feature § transparency In ability to have features span multiple switches § Ability for each location to have it own time settings, call configurations, etc. Heavy licensing requirements. Key codes required to unlock functionality. Desktop Staying Current § Full range ofend BCM supported IP with a are § At the low digital and IP phones consistent look and feel. phones. not full-duplex speaker § First 13 months of Software Assurance is free § Software upgrades are priced at $800 and up annually. § Mitel IP Desktop has lowest power consumption in the industry Mitel | Confidential slide 26

Avaya IP Office Applications Richness Ease of Management § § Rich set of UC Avaya IP Office Applications Richness Ease of Management § § Rich set of UC applications with Mitel Applications lack depth Applications Suite § Voicemail to achieve same functionality at 5000 BVM– need to add easy to interface with § Open architecture – Voicemail. Pro § APIs applications’ databases businessare difficult to work with. Need to employ a § § IP Networking out of the box the switch. IP networking is not native to Network modules must be purchased to connect multiple sites. § Feature transparency across the network § While multiple IP Office systems can be § Easenetworked to create a SCN using QSig, of multi-site management development partner to do any integration § Strong Mobile Integration – One-X Mobile Client for Small Business (mobile twinning) does not allow for basic call control § back to the PBX Hand-off § § UC Express Desk / Soft phone, Heavy licensing requirements UC Advanced networked SCNs deliver only partial feature transparency. § Multi-site management application is poor off-line editor IP DECT § § Require licenses for ACD Agents End Points Staying Current § Full range of digital and feel across with a § Inconsistent look and IP phones IP and consistent look and feel. Digital desktop portfolio § Full range of accessories No accessories e. g. wireless LAN, stands, GE stands. No XML or HTML capability § § First 13 months of supported. Avaya takesfree IP Office is under Software Assurance is a “Hands off” approach unless ALL systems are supported. § Mitel | Confidential Avaya support/ maintenance is expensive. slide 27

What CUSTOMERS are “Saying …” Reasons “I travel a lot. When I do get What CUSTOMERS are “Saying …” Reasons “I travel a lot. When I do get four or five Challenges days Greatly improved workflow might be at a stretch at my desk, it àà Stay in touch with clients and in Arizona, Canada, Washington D. C. or à associates awareness Presence 24 x 7 somewhere else. One of the tremendous à Operating seamlessly and costà Ease of use advantages of as a Mitel system across I effectively the single office is that can multiple locations and different time à work transparently wherever I am, Cost savings zones. extremely important to me. ” and that's à Ability to use time zones to advantage à Barnes Mark. Mitel’s customer service Founder and President of Barnes & Associates Mitel | Confidential slide 28

Simply Communicating à Enhance Business Capabilities – Wide range of productivity enhancing business applications Simply Communicating à Enhance Business Capabilities – Wide range of productivity enhancing business applications – Customize applications to meet different communications needs across the company à Simple Deployment and Administration – Single box – Integrates into existing network – SIP trunk and IP networking ready – Wide range of IP and Digital phones and accessories à Mobility: Anywhere, Anytime Access – Dynamic Extension Express – UC Express with Microsoft desktop integration – UC Advanced – IP DECT à Business Continuity – No moving parts – Solid State, flash memory and no fans – nothing mechanical to wear out Mitel | Confidential slide 29

Sales Support Mitel 5000 HX § 5000 HX Licensing § Sales Training and Certification Sales Support Mitel 5000 HX § 5000 HX Licensing § Sales Training and Certification

What’s Changed ? 5000 CP Licensing – North America à 2 Basebase kits Fewer What’s Changed ? 5000 CP Licensing – North America à 2 Basebase kits Fewer Kits: Digital and IP Base Packages IP Base Kit PN 52002632 Digital Base Kit PN 52002631 • 48 Digital Phone Licenses • 4 Basic Voice Mail single port • 4 Basic voice mail single port • 16 IP PHONE Licenses • Dynamic Extension Express • PRI License (1) Feature License PN 51015443 (no phones) – Just one digital and one IP – Add capacitypurchased kit – phones and separately processing power as needed à Favorable pricing à Desktop Licenses define – Hybrid configurations (e. g. system digital + 10% IP) 90% capacity – IP Phoneincluding PRI – Systems – Digital Phone – Smoother incremental – SIP Phoneall growth on configurations à UC Express desk phone licenses • 50 UC Express Desk phone Licenses à 1 PRI license Mitel | Confidential slide 31

5000 HX Demo Kits Demo Kit: 52002643 § HX Controller Chassis § LIC FILE 5000 HX Demo Kits Demo Kit: 52002643 § HX Controller Chassis § LIC FILE BASED MUSIC (5) § HX Processor Module § LIC 5000 IP PHONE A (5) § DDM-16 (without cable) § DDM-16 cable § LIC 5000 IP PHONE B (5) § NA CFlash 512 with 4. 0 SW § LIC 5000 IP PHONE C (5) § Mitel 5000 v 4. 0 N. A. CD § LIC 5000 IP PHONE D (5) § US Power cable § LIC 5000 DIG PHONE D (5) § 5000 Power supply § LIC 5000 IP CATEGORY F § v 4. 0 License § ACD License § Sys OAI License § § § LIC 5000 AGENT HELP ns tio omo Contains HX Controller, Assortment of licenses and a few phones Pr § LIC 5000 REMOTE ACD o Kit r Dem ve §fo. LIC 5000 IP G/W TRUNK (4) Basic Voice mail single port (4) ntati ese § 8528 Telephone (NA) Dynamic Extension l Repr a. Express ion PRIee Reg license § 8568 Telephone (NA) S § OAI 3 rd Party License § (5) New Installs Only: § SIP Trunk (5) § 5312 IP Phone § KIT SOFTWARE SITE LICENSE § 5320 IP Phone § 5360 IP Phone Mitel | Confidential slide 32

5000 CP Demo Kits – HX Upgrade Kit 5000 HX Upgrade: 52002644 § HX 5000 CP Demo Kits – HX Upgrade Kit 5000 HX Upgrade: 52002644 § HX Controller Chassis § LIC FILE BASED MUSIC (5) § HX Processor Module § LIC 5000 IP PHONE A (5) § DDM-16 (without cable) § LIC 5000 IP PHONE B (5) § DDM-16 cable § LIC 5000 IP PHONE C (5) § NA CFlash 512 with 4. 0 SW § LIC 5000 IP PHONE D (5) § Mitel 5000 v 4. 0 N. A. CD § LIC 5000 DIG PHONE D (5) § US Power cable § LIC 5000 AGENT HELP § 5000 Power supply § LIC 5000 REMOTE ACD § v 4. 0 License § LIC 5000 IP G/W TRUNK (4) § ACD License § LIC 5000 IP CATEGORY F § Sys OAI License Existing 5000 CP Demo Kit Only: Contains HX Controller, Assortment of licenses (5) § OAI 3 rd Party License § Basic Voice mail single port (4) § Dynamic Extension Express § PRI license § SIP Trunk (5) § KIT SOFTWARE SITE LICENSE Mitel | Confidential slide 33

Mitel Sales Workbench for 5000 CP à Ready on GA date à Comprehensive notes Mitel Sales Workbench for 5000 CP à Ready on GA date à Comprehensive notes explain features, list package contents, etc. à Built-in error checking ensures a “clean” configuration Mitel | Confidential slide 34

Regional Training Availability North America – Sales Training à 5000 HX Overview à 5000 Regional Training Availability North America – Sales Training à 5000 HX Overview à 5000 CP video and pod casts à Briefings à 5000 CP and Nortel BCM à 5000 CP and Avaya IP Office à 5000 CP and Mitel Communications Director (MCD) à MAS for the 5000 CP: Nu. Point UM Messaging Mitel | Confidential slide 35

Mitel On. Line Partner Resources à Presentations – Customer presentation template – Authorized. PARTNER Mitel On. Line Partner Resources à Presentations – Customer presentation template – Authorized. PARTNER template à Customer Collateral – Product Overview à Competitive Guides – Decision Making Criteria for Deciding between a Mitel 5000 CP and a Nortel BCM 450 – Nov 2009 – Decision Making Criteria for Deciding between a Mitel 5000 CP and a Nortel BCM 50 – Dec 2009 à Sales Support – How to Sell Guide – Mitel Applications Suite for 5000 CP and MCD – Product Bulletins – Mitel 5000 Communications Platform IP Resource Calculator Mitel | Confidential slide 36

Thank you The information conveyed in this presentation, including oral comments and written materials, Thank you The information conveyed in this presentation, including oral comments and written materials, is confidential and proprietary to Mitel ® and is intended solely for Mitel employees and members of Mitel’s reseller channel. If you are not a Mitel employee or a Mitel authorized. PARTNER, you are not the intended recipient of this information and are not invited to the conference, and cannot participate in or listen to and/or view the presentation. Please delete or return any related material. Mitel will enforce its rights to protect its confidential and proprietary information, and failure to comply with the foregoing may result in legal action against you or your company.