Marrying Technology to the Chronic Care Model Neil

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Marrying Technology to the Chronic Care Model Neil A. Solomon, MD President, NAS Consulting Marrying Technology to the Chronic Care Model Neil A. Solomon, MD President, NAS Consulting Services Faculty Director, Breakthroughs in Chronic Care Program 415 -836 -6777 August 22, 2006 1

The Quality Chasm 2 The Quality Chasm 2

What Do We Do With the CCM? Community Health System Resources and Policies Self. What Do We Do With the CCM? Community Health System Resources and Policies Self. Management Support Informed, Activated Patient Health Care Organization Delivery System Design Productive Interactions Decision Support Clinical Information Systems Prepared, Proactive Practice Team Improved Outcomes 3

Linking QI Process to Outcomes Ø Ø Shojania, et. al. , JAMA July 26, Linking QI Process to Outcomes Ø Ø Shojania, et. al. , JAMA July 26, 2006 Meta-regression analysis for HBA 1 c control 66 eligible controlled trials, mostly RCTs Considered 11 QI categories: case mgmt, team care, registry, CME, clinician reminders, facilitated relay of clinical info, patient ed, selfmgmt support, patient reminders, CQI 4

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What Roles For Technology? Facilitate care teams Ø Case management support Ø Home-based care What Roles For Technology? Facilitate care teams Ø Case management support Ø Home-based care assistance Ø Links between patient and clinicians Ø Physician reporting and feedback Ø Clinician prompts and reminders Ø 6

What Do the Tools Look Like? Registries Ø Electronic Health Records Ø Personal Health What Do the Tools Look Like? Registries Ø Electronic Health Records Ø Personal Health Records Ø w Ø Putting the control into the hands of the patients Web-based communication tools 7

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What is a Registry? Ø Ø An electronic tool that captures and tracks data What is a Registry? Ø Ø An electronic tool that captures and tracks data for a patient population with a particular disease or health state. Enables population-based care for entire group of patients, not just those that elect to come into the office. 9

Chronic Disease Registries Identify, stratify and track populations Ø Interconnect members of the care Chronic Disease Registries Identify, stratify and track populations Ø Interconnect members of the care team Ø Find patients “falling through the cracks” Ø Provide point-of-care support Ø Help the organization prioritize Ø 10

Starting a Registry Key considerations: 1. 2. 3. Product selection: Buy vs. build Data Starting a Registry Key considerations: 1. 2. 3. Product selection: Buy vs. build Data issues Provider involvement 11

Registry Options Home grown—built off claims, labs, rx Ø Vendor product Ø w w Registry Options Home grown—built off claims, labs, rx Ø Vendor product Ø w w w Ø Public domain software (Access database) Commercial software on client hardware Data supplier delivers regular reports ASP Model w Runs remotely; MDs and managers access over secure internet connection 12

Buy vs. Build Ø Ø Decision depends on organizational resources, characteristics Buy: + + Buy vs. Build Ø Ø Decision depends on organizational resources, characteristics Buy: + + + w Speed to implementation Less internal staff needed to maintain Some products can track multiple conditions Reliance on external vendor for customization • New features • Integration with EHR or other local needs Ø Build: + + w Retain control over functionality and data Can customize to meet needs Requires knowledge in database management, IT understanding of chronic care management 13

Data Quality Ø Data accuracy important to success w w Ø Relevant recommendations, comparisons Data Quality Ø Data accuracy important to success w w Ø Relevant recommendations, comparisons Credibility with physicians, patients Consider implications of errors w w Cohort: false positives, false negatives Interventions/measures Timeliness of data refresh Ø On-going quality control, maintenance Ø 14

Registry in Action Ø NP reviews report of all patients overdue for a test Registry in Action Ø NP reviews report of all patients overdue for a test or out of control w w Ø Calls highest risk patients to check in and schedule visit or tests Generates letters to patients mildly out of adherence MA prints snapshot of patient’s status and clips to chart for MD seeing patient w w May show most recently lab values, when meds last filled, any recent hospital admissions, etc. May provide prompts if patient overdue for evals 15

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Electronic Health Records Ø Ø Ø Acquire and assemble data – lab, radiology, etc. Electronic Health Records Ø Ø Ø Acquire and assemble data – lab, radiology, etc. Connect to colleagues – team care, consultants Provide clinician reminders/decision support w w w Ø Ø Identify patients overdue for routine care – prompts Drug-drug; drug-dx; drug-lab; dose checking Tagged literature to support decision-making Support clearer and fuller documentation All patients, all parts of their care 17

EHR in Action Delivery system EHR allows case manager to review MD notes and EHR in Action Delivery system EHR allows case manager to review MD notes and manage patient with primary physician Ø Chronic disease templates allow rapid documentation of key findings Ø Embedded decision support prompts and reminds clinician during encounter Ø 18

EHR vs. Registry for Chronic Disease Ø EHR positives w w w Ø Useful EHR vs. Registry for Chronic Disease Ø EHR positives w w w Ø Useful for all patients, all data Complete visit documentation Strong R&D and support (major vendors) Registry positives w w w Population based Easier to stratify, target, track patients Less expensive, easier to implement 19

EHR vs. Registry for Chronic Disease Ø EHR negatives w w w Ø Handle EHR vs. Registry for Chronic Disease Ø EHR negatives w w w Ø Handle one patient, one problem at a time Weak population management functions, little or no care/case management Expensive, hard to implement and maintain, usually takes a long time to get to chronic dz fxns Registry negatives w w Limited data—patients, and clinical info for them Can’t document for entire clinical note Limited R&D to expand capabilities Weak implementation support 20

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Personal Health Records Ø Ø Ø Same data as EHR, different presentation format to Personal Health Records Ø Ø Ø Same data as EHR, different presentation format to non-MD Some PHRs allow for patient data entry (e. g. home BP readings) Good tools pre-populate all key fields Potential to motivate and provide selfmanagement support for patients Can dramatically improve office and organizational efficiency Still in infancy 22

Patient Communication Tools Web-based secure e-mail or similar Ø Focused reminders to patients (outbound) Patient Communication Tools Web-based secure e-mail or similar Ø Focused reminders to patients (outbound) Ø Succinct updates and questions/ concerns from patients (inbound) Ø Referrals to sources of “information therapy” Ø 23

Types of Secure Communication Stand-alone programs—e. g. Relay Health, Medem Ø Provided by delivery Types of Secure Communication Stand-alone programs—e. g. Relay Health, Medem Ø Provided by delivery system Ø Integrated into EHR Ø 24

Common Concerns HIPAA, privacy, confidentiality Ø Lack of reimbursement Ø Malpractice fears Ø Time Common Concerns HIPAA, privacy, confidentiality Ø Lack of reimbursement Ø Malpractice fears Ø Time sink Ø 25

Recap Ø Top QI changes w Ø Team care, case management, patient reminders and Recap Ø Top QI changes w Ø Team care, case management, patient reminders and patient education Key tools w w w Registry, EHR, PHR, secure communications All are evolving, some interrelate Implementation more important that what you choose to use 26

Its All About the Team 27 Its All About the Team 27

References Ø Ø Ø IT Tools for Chronic Disease Management: How do they Measure References Ø Ø Ø IT Tools for Chronic Disease Management: How do they Measure Up? Jantos and Holmes, CHCF, 2006 Effects of Quality Improvement Strategies for Type 2 Diabetes on Glycemic Control. Shojania, et. al. , JAMA July 26, 2006 Improving Chronic Illness Care web site: improvingchroniccare. org 28

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