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Market Assessment Results Prepared By: CLARUS Corporation January 26, 2005 Market Assessment Results Prepared By: CLARUS Corporation January 26, 2005

Market Assessment Purpose u Determine How Employers Perceive The College And How That Perception Market Assessment Purpose u Determine How Employers Perceive The College And How That Perception Can Be Improved And Enhanced u Evaluate Current Programming Offered By The College And Its Relevance And Need In The Service Area u Determine How To Better Provide Programs And Services To Enhance Enrollment And Meet Market Needs

Workforce Development Scan Results Workforce Development Scan Results

Methodology u Stratified Sample Of Employers u Owners And Managers u 342 Telephone Interviews Methodology u Stratified Sample Of Employers u Owners And Managers u 342 Telephone Interviews u Conducted u 8 November 9 To 16, 2004 Personal Interviews u Conducted u 95% December 1 And 2, 2004 Reliability With + 5. 2% Tolerable Error

Reporting Results u Less Than 20 Employees u Represents 154 Employers Or 44 Percent Reporting Results u Less Than 20 Employees u Represents 154 Employers Or 44 Percent Of Employers In The Region u 20 To 49 Employees u Represents 109 Employers Or 31. 1 Percent Of Employers In The Region u 50 Or More Employees u Represents 87 Employers Or 24. 9 Percent Of Employers In The Region

Employer Challenges Employer Challenges

Availability Of Qualified Applicants u 63% Of Employers Noted There Is A Shortage Of Availability Of Qualified Applicants u 63% Of Employers Noted There Is A Shortage Of Qualified Applicants To Meet Their Employment Needs In The Future u Lack Of Applicants With Skills u 75% Of Less Than 20 Employees u 65% Of 20 To 49 Employees u 58% Of 50 Or More Employees

Availability Of Qualified Applicants u Major Skill Sets Applicants Are Missing u Basic Skills Availability Of Qualified Applicants u Major Skill Sets Applicants Are Missing u Basic Skills u Math, Reading And Writing u Communication u Computer Skills u Work Ethics u Experience Skills

Availability Of Qualified Applicants u Sources Used To Recruit Applicants u Newspapers, Word Of Availability Of Qualified Applicants u Sources Used To Recruit Applicants u Newspapers, Word Of Mouth And Other Colleges, Web Site – Online (Largest) u West Virginia Northern Community College u 31% Of Less Than 10 Employees u 17% Of 20 To 49 Employees u 41% Of 50 Or More Employees

Availability Of Qualified Labor Force u One-Third Of Employers Noted There Is Not A Availability Of Qualified Labor Force u One-Third Of Employers Noted There Is Not A Qualified Labor Force Available In The Area To Meet Their Employment Needs In The Future u 28% Of Less Than 20 Employees u 33% Of 20 To 49 Employees u 32% Of 50 Or More Employees u Attitude, Lack Of Skills, Education Lacking, Work Ethics, Ambition, Cannot Pay Much, Qualified Candidates Leave

Availability Of Qualified Labor Force u Major Skills Missing u Basic Skills (Math Skills) Availability Of Qualified Labor Force u Major Skills Missing u Basic Skills (Math Skills) u Common Sense u Communications u Computer Skills u Experience u Interpersonal Skills u Work Ethics u Job-Related Skills

Issues To Address u Utilize The Job Placement Component At West Virginia Northern Community Issues To Address u Utilize The Job Placement Component At West Virginia Northern Community College To Develop Additional Internships For Students And Employers u Alleviate The Perceived Shortage Of Qualified Individuals For Job Market u Aggressively Market The Job Placement Office At West Virginia Northern Community College To The Employers

Employer Training Needs Employer Training Needs

Conducted Training In Last Year u 54% Of Less Than 20 Employees u 71% Conducted Training In Last Year u 54% Of Less Than 20 Employees u 71% Of 20 To 49 Employees u 86% Of 50 Or More Employees u Major Training Areas u Safety, Computers, Customer Service, OSHA, First Aid, Sales, Cashiers, Communications, Forklift Operations, Hazardous Materials

Future Training Programs Planned For Next Year u 24% Of Less Than 20 Employees Future Training Programs Planned For Next Year u 24% Of Less Than 20 Employees u 28% Of 20 To 49 Employees u 39% Of 50 Or More Employees u Major Training Areas u Safety, Computers, Customer Service

Issues To Address u Create And Deliver “Skills Refreshers” For Employees And Market To Issues To Address u Create And Deliver “Skills Refreshers” For Employees And Market To Employers u Direct Market The Basic Skills Refresher For On-Site Delivery To Large Employers u Reading, u Partner Writing, Math And Work Ethics With Workforce Investment Agencies For Potential Funding Of Testing And Delivery

Issues To Address u Continue To Offer The Computer Skills Training Courses To Employers Issues To Address u Continue To Offer The Computer Skills Training Courses To Employers On-Site u Strengthen The Computer Training And Proficiency In The Academic Curriculums At The College u Mandated Computer Proficiency For Graduation

Computer Skills Training Computer Skills Training

Software Training Needs Software Training Needs

Computer Training Needs u Windows u 451 Software Training Needed Employees For 46 Employers Computer Training Needs u Windows u 451 Software Training Needed Employees For 46 Employers u Windows u Microsoft u 319 Systems (2000 And XP) Office Training Needed Employees For 43 Employers u Excel, u Other Power. Point, Word, Access Software u Accounting, Web Design, Auto. CAD, Publishing, Specialized Systems

Computer Training Needs u Conduct Computer Training In-House u 90% With Less Than 20 Computer Training Needs u Conduct Computer Training In-House u 90% With Less Than 20 Employees u 89% With 20 To 49 Employees u 80% With 50 Or More Employees u Would Outsource Computer Training u 18% With Less Than 20 Employees u 7% With 20 To 49 Employees u 18% With 50 Or More Employees u Software Applications

Computer Training Needs u Current u West Computer Training Partner Virginia Northern Community College Computer Training Needs u Current u West Computer Training Partner Virginia Northern Community College u 18% With Less Than 20 Employees u 18% With 20 To 49 Employees u 20% With 50 Or More Employees u Other Colleges – Butler County Community College, Jefferson Technical College, Northern University u Private Companies And Consultants u Corporate u City And State

Computer Networks u Have Networks In Place Currently u 64% With Less Than 20 Computer Networks u Have Networks In Place Currently u 64% With Less Than 20 Employees u 65% With 20 To 49 Employees u 82% With 50 Or More Employees u Most Likely To Use Windows NT Or Novell And Windows As Desktop Software, Corporate

Computer Networks u Almost No Need For Network Training; Prefer To Hire Graduates u Computer Networks u Almost No Need For Network Training; Prefer To Hire Graduates u Network u 19 Employers Need Training For 255 Employees u Network u 15 Software Training Needed Management Training Needed Employers Need Training For 153 Employees u Computer u 9 Programming Training Needed Employers Need Training For 50 Employees

Computer Certifications u Will Not Require Computer Certifications In The Future For Current Or Computer Certifications u Will Not Require Computer Certifications In The Future For Current Or New Hires u 89% Of Less Than 20 Employees u 87% Of 20 To 49 Employees u 85% Of 50 Or More Employees

Web Site Administration u Currently Have Web Site u 57% With Less Than 20 Web Site Administration u Currently Have Web Site u 57% With Less Than 20 Employees u 68% With 20 To 49 Employees u 75% With 50 Or More Employees u Training Needed On Web Site Administration u 18 Employers Need Training For 43 Employees

Issues To Address u Complete Programming Issues For Computer Information Systems u Need A Issues To Address u Complete Programming Issues For Computer Information Systems u Need A Ladder Of Programs From Certificates To Associate Degrees In CIS, Computer Application Specialist u Help Desk Support u Networking Specialists And LAN u Web Design And Administration

Issues To Address u Assure Certifications Are Available For Potential Students In The CIS Issues To Address u Assure Certifications Are Available For Potential Students In The CIS Program u CICSO, A+ And MCSE (Microsoft Certified Systems Engineer)

Training Program Structure Training Program Structure

Training Provided u Would Consider Working With West Virginia Northern Community College To Develop Training Provided u Would Consider Working With West Virginia Northern Community College To Develop Training Programs u 54% With Less Than 20 Employees u 53% With 20 To 49 Employees u 60% With 50 Or More Employees u Major Areas u Computers, Communications, Customer Service, Math, Safety

Training Structure Preferences u On Campus At West Virginia Northern Community College u 43% Training Structure Preferences u On Campus At West Virginia Northern Community College u 43% With Less Than 20 Employees u 38% With 20 To 49 Employees u 25% With 50 Or More Employees u Wheeling, Weirton Or New Martinsville u Closest To The Employer

Training Structure Preferences u Need Training Provided Weekends And Nights u 35% With Less Training Structure Preferences u Need Training Provided Weekends And Nights u 35% With Less Than 20 Employees u 50% With 20 To 49 Employees u 52% With 50 Or More Employees

Turnaround Time Expected Days Weeks Months Less Than 20 Employees 7% 7 Days 41% Turnaround Time Expected Days Weeks Months Less Than 20 Employees 7% 7 Days 41% 3. 1 Weeks 2. 4 Months 20 To 49 Employees 7% 18 Days 34% 45% 2. 6 Weeks 2. 9 Months 50 Or More Employees 12% 28 Days 29% 38% 3. 3 Weeks 2. 0 Months

Employer Preference For College Credit u Receive Credit For Training u 42% With Less Employer Preference For College Credit u Receive Credit For Training u 42% With Less Than 20 Employees u 53% With 20 To 49 Employees u 60% With 50 Or More Employees u Rationale: Good For Employees, Promotions, Move Up Pay Scale, Chance At Degree, Incentive For Them, Give Encouragement, CEUs Needed, Be More Likely To Participate

Employer Preference For College Credit u Do Not Receive Credit For Training u 42% Employer Preference For College Credit u Do Not Receive Credit For Training u 42% With Less Than 20 Employees u 26% With 20 To 49 Employees u 27% With 50 Or More Employees u Rationale: We Need Certifications, Not Necessary, Older Workers Don’t Need Degrees, Not Required, We Hire Degrees, Workers Would Not Do Anything With It

Alternative Delivery Formats u Instructor On-Site (68%+) u Computer Based Training (CBT) (60%+) u Alternative Delivery Formats u Instructor On-Site (68%+) u Computer Based Training (CBT) (60%+) u Classes Via Internet (94%+) u Classes Via CD-ROM (82%+) u Videotape Courses (59%+) u Telecommunications To Company (28%+)

Issues To Address u Create A West Virginia Northern Community College “Training Manual” For Issues To Address u Create A West Virginia Northern Community College “Training Manual” For Employers u Hard-Copy Manual Which Lists Programming Which Can Be Taught By West Virginia Northern Community College u Web Version Provides Times And Locations u Areas To Consider u Leadership, Computers, Customer Service, Management, Health Updates, Safety, Supervisory

Issues To Address u Purchase Or Develop Update Training In Safety, OSHA Regulations, Forklift Issues To Address u Purchase Or Develop Update Training In Safety, OSHA Regulations, Forklift And Food Handling/ Safety On CD-ROM Or Internet And Market To Employers u Direct Mail Campaign u Target One Phone Number For Response And Create Online Web Signup Page

Issues To Address u Create A Leadership Or Supervision Certificate Which Can Ladder Into Issues To Address u Create A Leadership Or Supervision Certificate Which Can Ladder Into A Business Management Associate Degree u 12 To 16 Hours Which Can Be Completed In One Semester If Compressed

Issues To Address u Need Computer Based Training (CBT) Classes Developed Or Working In Issues To Address u Need Computer Based Training (CBT) Classes Developed Or Working In Partnership With Other Vendors For Contract Training To Be Delivered On-Site u Hospitality, Retail And Food Service Employers u High Turnover Areas u High Job Growth u Examples: Cash Registers, Counting Change, Food Preparation And Handling

Relationship With Training Resources Relationship With Training Resources

Usage Of West Virginia Northern Community College u Used As A Training Location Or Usage Of West Virginia Northern Community College u Used As A Training Location Or Resource u 26% With Less Than 20 Employees u 29% With 20 To 49 Employees u 41% With 50 Or More Employees

Usage Of West Virginia Northern Community College u Rationale For Not Using West Virginia Usage Of West Virginia Northern Community College u Rationale For Not Using West Virginia Northern Community College u Unaware u Not Needed, Not Aware Of What Is There, Did Not Know They Exist, Never Have Contacted Me, Corporate Does It All u Called And No One Responded u Tried To Set Up A Class And It Was Cancelled, Called For ISO Training And Did Not Have Any, Tried To Recruit Students And No One Sent Any, Tried To Set Up A Class And No One Did Anything

Usage Of West Virginia Northern Community College u Sent Employees To Classes (44%) u Usage Of West Virginia Northern Community College u Sent Employees To Classes (44%) u Source Of Employees (34%) u Served On An Advisory Committee (25%) u Training Location Only (20%) u Training For Employees Developed By West Virginia Northern Community College (18%) u Conference Facility (17%)

Communicating With Employers u Two-Thirds Prefer Direct Mail u Newsletters, u 20%+ Fliers Prefer Communicating With Employers u Two-Thirds Prefer Direct Mail u Newsletters, u 20%+ Fliers Prefer E-Mail As An Option u 24% With 50 Or More Employees u Short And Frequent u Frequency u Quarterly Of Communication (28%), Monthly (22%) u As New Programs Developed

Issues To Address u Internal Communications And Training As To Who To Contact When Issues To Address u Internal Communications And Training As To Who To Contact When Employers Call For Assistance u Develop u Create Written Transfer Policy A Single Point Of Contact For Employers And Market

Issues To Address u Create A Quarterly Newsletter Of B&I New Programming And Client Issues To Address u Create A Quarterly Newsletter Of B&I New Programming And Client Testimonials u Both Electronic And Direct Mail u Start To Develop An Employer List-Serve To Update Employers Of The Training Opportunities Offered By West Virginia Northern Community College u Short, Concise E-Mails For Both Credit And Noncredit Programming

Academic Degree Programs Cited As Needed By Employers For Current Employees Academic Degree Programs Cited As Needed By Employers For Current Employees

Certificate Programs u Needed For Current Employees u 18% With Less Than 20 Employees Certificate Programs u Needed For Current Employees u 18% With Less Than 20 Employees u 31% With 20 To 49 Employees u 44% With 50 Or More Employees u Primary Areas u CNAs, Computers, CPR, Crane Operators, EMTs, Engineers, Food Handlers, LPNs, Maintenance, Mechanics, Paramedics, Pharmacy Techs, Waste Water, Welders, Secretaries, Social Work, Teacher’s Aides

Certificate Programs u Technical Areas u Environmental, Tool And Die, Apprentices, Auto Techs, Electrical, Certificate Programs u Technical Areas u Environmental, Tool And Die, Apprentices, Auto Techs, Electrical, Drivers, Funeral Embalmers, EPA Certifications, Fitness, Forklift, Hazmat, Lab Techs, Machinists, Maintenance, HVAC, Manufacturing, Mechanics, Miners, OSHA, Pneumatics, Safety And Programmed Logic Controls (PLC)

Associate Degrees u Needed For Current Employees u 5% With Less Than 20 Employees Associate Degrees u Needed For Current Employees u 5% With Less Than 20 Employees u 17% With 20 To 49 Employees u 39% With 50 Or More Employees u Primary Areas u Business, Nurses, Management, Secretaries, Teacher’s Aides, Accounting, Computers, Social Work

Associate Degrees u Counseling, Culinary, Early Childhood, Funeral Directors, Human Services, Paramedics, Paralegals, Sales, Associate Degrees u Counseling, Culinary, Early Childhood, Funeral Directors, Human Services, Paramedics, Paralegals, Sales, Supervisory, Graphic Arts And Med Techs u Technical Areas u Electricians, Engineering, Lab Techs, Machine Maintenance, Die Setters, Drafting, Electronics And Environmental

Bachelor’s Degrees u Needed For Current Employees u 8% With Less Than 20 Employees Bachelor’s Degrees u Needed For Current Employees u 8% With Less Than 20 Employees u 24% With 20 To 49 Employees u 47% With 50 Or More Employees u Primary Areas u Management, Teachers, Accounting, Business, Counselors, Engineering, Human Resources, Human Services, Nurses, Social Workers

Bachelor’s Degrees u Early Childhood Education, Environmental Chemist, Hospitality, Industrial Engineer, Merchandise, Pharmacist, Physical Bachelor’s Degrees u Early Childhood Education, Environmental Chemist, Hospitality, Industrial Engineer, Merchandise, Pharmacist, Physical Therapy, Prosthetics, Architects, Child Development, Data Manager, Information Technology, Machine Operators, Medical Records, Psychology, Safety, Criminal Justice, Exercise Physiologists, Psychology, Logistics And Public Relations

Graduate Degrees u Needed For Current Employees u 6% With Less Than 20 Employees Graduate Degrees u Needed For Current Employees u 6% With Less Than 20 Employees u 13% With 20 To 49 Employees u 23% With 50 Or More Employees u Program Areas u Administration, Business, Law, Management, Social Worker, Teachers, Engineering

Graduate Degrees u Counseling, Drafting, Environmental Scientists, Human Resources, Journalism, MBA, Pharmacy, Principals, Prosthetics, Graduate Degrees u Counseling, Drafting, Environmental Scientists, Human Resources, Journalism, MBA, Pharmacy, Principals, Prosthetics, Toxicologists And Child Development

Jobs Forecast Jobs Forecast

Jobs Forecast u US Outlook 2000 To 2010 u West Virginia Jobs Forecast u Jobs Forecast u US Outlook 2000 To 2010 u West Virginia Jobs Forecast u West Virginia Northern Community College’s WIA District Five Jobs Forecast

National Jobs Forecast u Computers And Health Care Top List Of Fastest Growing Jobs National Jobs Forecast u Computers And Health Care Top List Of Fastest Growing Jobs u Computer Software Engineers, Computer Support Specialists, Network System Administrators, Data Communications Analysts, Desktop Publishers, Database Administrators And Computer Systems Analysts u Personal Care Aides, Medical Assistants, Social And Human Service Assistants, Physician Assistants, Medical Records Technicians, Home Health Aides, Physical Therapy Aides And Assistants, And Occupational Therapy Assistants And Aides

National Jobs Forecast u Largest Job Growth u Sectors Include Retail, Hospitality And Service National Jobs Forecast u Largest Job Growth u Sectors Include Retail, Hospitality And Service u Food Preparation And Service Workers, Customer Service Representatives, Registered Nurses, Retail Salespersons, Computer Support Specialists, Cashiers, Office Clerks, Security Guards, Computer Software Engineers, And Waiters And Waitresses

West Virginia Jobs Forecast u Fastest Growing Occupations u u Of Top 25 Jobs West Virginia Jobs Forecast u Fastest Growing Occupations u u Of Top 25 Jobs Forecasted, 19 Are In Health Care u Medical Assistants, Social And Human Service Assistants, Physical Therapy Assistants, Cardiovascular Technologists And Technicians, Respiratory Therapy Technicians, Physical Therapy Aides, Respiratory Therapists, Physician Assistants, Medical Records And Health Information Technicians, Personal And Home Care Aides, Physical Therapists, Radiation Therapists, Surgical Technologists, Dental Hygienists, Home Health Aides, Occupational Therapists, Dental Assistants, Medical And Public Health Social Workers And Audiologists 6 Jobs That Round Out Top 25 Jobs u Computer Software Engineers-Applications, Computer Software Engineers-Systems Software, Network Systems And Data Communications Analysts, Veterinary Technologists And Technicians, Personal Financial Advisors And Hazardous Materials Removal Workers

West Virginia Jobs Forecast u Largest Job Growth u Cashiers, Fast Food Preparation And West Virginia Jobs Forecast u Largest Job Growth u Cashiers, Fast Food Preparation And Service Workers, Retail Salespersons, Registered Nurses, Waiters And Waitresses, Laborers And Freight, Office Clerks, Janitors And Cleaners, General And Operations Managers, Nursing Aides, Stock Clerks, Secretaries, Truck Drivers, Personal And Home Care Aides, Customer Service Representatives, Licensed Practical Nurses, Maids And Housekeeping Cleaners, Receptionists, Information Clerks, Maintenance And Repair Workers, Home Health Aides, First Line Supervisors, Sales Representatives, Bookkeeping/ Accounting/ Auditing Clerks, Tellers And Child Care Workers

WIA District Five Jobs Forecast u Fastest u u u Growing Occupations Medical Assistants, WIA District Five Jobs Forecast u Fastest u u u Growing Occupations Medical Assistants, Social And Human Service Assistants, Cardiovascular Technologists And Technicians, Respiratory Therapy Technicians, Home Health Aides, Respiratory Therapists, Dental Assistants, Dental Hygienists, Medical Records And Health Information Technicians, Pharmacists, Pharmacy Technicians, Surgical Technologists, Personal And Home Care Aides, Medical And Health Services Managers, Registered Nurses And Physical Therapists Education - Primary And Secondary Teachers, Business Teachers And English Teachers Network Systems And Data Communications Analysts, Computer Software Engineers, Life/ Physical And Social Science Technicians, Database Administrators, Network And Computer Systems Administrators

WIA District Five Jobs Forecast u Largest u Job Growth Cashiers, Registered Nurses, Food WIA District Five Jobs Forecast u Largest u Job Growth Cashiers, Registered Nurses, Food Preparation And Serving Fast Food, Retail Salespersons, Laborers And Freight, Waiters And Waitresses, Janitors And Cleaners, Social And Human Service Assistants, LPNs, Office Clerks, Secretaries, Stock Clerks, General And Operations Managers, Food Preparation Workers, Child Care Workers, Home Health Aides, Tellers, Nursing Aides, Maids And Housekeeping Cleaners, Carpenters, Chemical Plant And System Operators, Bartenders, Bookkeeping/ Accounting/ Auditing Clerks, Receptionists And Information Clerks And Maintenance And Repair Workers

Local Employer Jobs Forecast u 3, 188 Total Jobs Listed As Needed Over Next Local Employer Jobs Forecast u 3, 188 Total Jobs Listed As Needed Over Next Two Years u 26. 2% Require No Education u 52. 9% Only Require High School u 11. 1% Require Certificate u 3. 4% Require Associate Degree u 5. 3% Require Bachelor’s Degree u 0. 6% Require Graduate Degree

Local Employer Jobs Forecast Educational Levels Required For New Jobs Percent Of Total Jobs Local Employer Jobs Forecast Educational Levels Required For New Jobs Percent Of Total Jobs Replacements Percent Of Total Jobs New Hires Average Hourly Rate No Education 90. 8% 9. 2% $ 7. 31 High School 73. 9% 26. 1% $ 8. 70 Certificate 76. 6% 23. 4% $ 9. 61 Associate 61. 7% 38. 3% $ 12. 65 Bachelor’s 83. 4% 16. 6% $ 16. 08 Graduate 26. 3% 73. 7% $ 15. 00

Local Employer Jobs Forecast u 26. 2% Of The Openings In The Future Require Local Employer Jobs Forecast u 26. 2% Of The Openings In The Future Require No Education u Baggers, Bag Workers, Food Handing, Cashiers, Cooks, Dishwashers, Drivers, Entry Jobs, Laborers, Pharmacy Techs, Production, Servers/ Waitresses

Local Employer Jobs Forecast u 52. 9% Of The Positions Will Require Only High Local Employer Jobs Forecast u 52. 9% Of The Positions Will Require Only High School Education u Baggers, Behavioral Specialists, Carpenters, Cashiers, Daycare, Clerical, Cooks, Corrections Officers, Customer Service, Dietary/ Housekeeping, Direct Care Workers, Electronic Technicians, Fire Fighters, Food And Beverage, General Laborers, Housekeeping, Laborers, Line Manufacturing, CNAs, Patrol Officers, Pizza Person, Productions, Resident Health, Sales Associates, Sandblaster, Servers/Waitresses, Stockers, Tax Preparers, Taxi Cab Drivers, Teacher’s Aides, Tellers, Warehouse Workers, Weekend Merchandisers And Welders

Local Employer Jobs Forecast u 11. 1% Of Jobs Will Require A Certificate u Local Employer Jobs Forecast u 11. 1% Of Jobs Will Require A Certificate u CNAs, Claims Processing, Diesel Mechanics, Drivers, EMTs, In-Home Service Personnel, Miners, Patient Care Technicians, Paralegals And Truck Drivers

Local Employer Jobs Forecast u 3. 4% Of Jobs Will Require An Associate Degree Local Employer Jobs Forecast u 3. 4% Of Jobs Will Require An Associate Degree u Nursing Is In High Demand u Accounting, Department Manager, Equipment Operator, Radiology Technicians, Respiratory Therapists, Sales Associates, Social Workers, Teacher’s Aides And Truck Mechanics

Local Employer Jobs Forecast u 5. 3% Of Jobs Will Require A Bachelor’s Degree Local Employer Jobs Forecast u 5. 3% Of Jobs Will Require A Bachelor’s Degree u Teachers, Information Technology Help Desk Personnel And Nurses u Biologists, Case Managers, Children’s Protective, Office, Reporters And Sales

Local Employer Jobs Forecast u 0. 6% Of Jobs Will Require A Graduate Degree Local Employer Jobs Forecast u 0. 6% Of Jobs Will Require A Graduate Degree u Speech Therapists, Physical Therapists And Occupational Therapists

Issues To Address u Assure That Educational Ladders Exist Locally With Partner Universities u Issues To Address u Assure That Educational Ladders Exist Locally With Partner Universities u Accounting u Management u Education u Nursing u Business u Criminal Justice u Social Services

Hired A West Virginia Northern Community College Graduate Hired A West Virginia Northern Community College Graduate

Hired A Graduate u 9% With Less Than 20 Employees u 10% With 20 Hired A Graduate u 9% With Less Than 20 Employees u 10% With 20 To 49 Employees u 21% With 50 Or More Employees u Majority Rate Graduates As Excellent Or Good u Larger Employers Could Not Rate – No Direct Reports

Skills Ratings Of Graduates u Areas Majority Excellent Or Good u Reading Skills, Speaking Skills Ratings Of Graduates u Areas Majority Excellent Or Good u Reading Skills, Speaking Skills, Problem Solving Skills, Teamwork, Communication And Skills Related To Their Major u Areas Needing Improvement u Math Skills, Computer Skills And Writing

Issues To Address u Assure That The Following Areas Are Assessment In The Academic Issues To Address u Assure That The Following Areas Are Assessment In The Academic Preparation And Programming u Math u Computer Skills u Writing Skills

Employee Educational Participation Employee Educational Participation

Employee Educational Participation u Employers With Employees Taking College Classes In Area u 36% Employee Educational Participation u Employers With Employees Taking College Classes In Area u 36% With Less Than 20 Employees u 103 u 43% With 20 To 49 Employees u 108 u 70% Employees With 50 Or More Employees u 187 Employees

Preferred Colleges College West Virginia Northern Community College West Liberty State College West Virginia Preferred Colleges College West Virginia Northern Community College West Liberty State College West Virginia University Wheeling Jesuit University Belmont Technical College Jefferson Community College # Employees 119 92 28 26 12 10

Preferred Colleges And Delivery Formats u Colleges From Which Employees Are Taking Internet Classes Preferred Colleges And Delivery Formats u Colleges From Which Employees Are Taking Internet Classes u Fairmont State College, Jefferson Technical College, Marshall University, University Of Phoenix, Robert Morris University, Salem International, University Of Cincinnati, West Liberty State College, West Virginia Northern Community College And West Virginia University

Employee Reimbursement u Tuition Reimbursement Program Offered u 18% With Less Than 20 Employees Employee Reimbursement u Tuition Reimbursement Program Offered u 18% With Less Than 20 Employees u 25% With 20 To 49 Employees u 51% With 50 Or More Employees u Use Of Reimbursement u 82%+ Credit Classes u 64%+ Continuing Education Classes u 61%+ CEUs

Employee Reimbursement u Employees Not Taking Advantage Of Tuition Reimbursement Program Offered u 64% Employee Reimbursement u Employees Not Taking Advantage Of Tuition Reimbursement Program Offered u 64% With Less Than 20 Employees u 82% With 20 To 49 Employees u 75% With 50 Or More Employees u Family And Lack Of Time u Not Motivated, Older People u Services u Keep To Offer Them Informed, More Aware u Flexible Classes, Accelerated Classes

Employee Reimbursement u Employees Reimbursed Upon Completion u 57% With Less Than 20 Employees Employee Reimbursement u Employees Reimbursed Upon Completion u 57% With Less Than 20 Employees u 70% With 20 To 49 Employees u 68% With 50 Or More Employees u Usage Of Reimbursement u 86%+ Tuition u 61%+ Fees u 61%+ Books u 46%+ Online Courses

CEU Requirements u Require Employees To Obtain CEUs u 29% With Less Than 20 CEU Requirements u Require Employees To Obtain CEUs u 29% With Less Than 20 Employees u 31% With 20 To 49 Employees u 37% With 50 Or More Employees u Education (Teachers), Social Work, Health Care (Nurses And Others), Pharmacists, Police, Real Estate, Social Services And Water Treatment

Annual Training Dollars u 105 Companies Spent $998, 280 For Training To Outside Vendors Annual Training Dollars u 105 Companies Spent $998, 280 For Training To Outside Vendors Or Sending Employees To Training u Less Than 20 Employees u 20 To 49 Employees u 50 Or More Employees $ 114, 570 $ 376, 610 $ 507, 100

Issues To Address u Direct Market To Employees With A Tuition Reimbursement Program Through Issues To Address u Direct Market To Employees With A Tuition Reimbursement Program Through Employers u Benefits Of Attending u Company Newsletters u Approved Educational Courses u Employee List-Serve

Issues To Address u Direct Mail Campaign Aimed At Employed Households To Target Tuition Issues To Address u Direct Mail Campaign Aimed At Employed Households To Target Tuition Reimbursement u Create A “Tuition Gap” Program u Competitive Scholarship Program u Third Party Payers u No Front-End Costs

Issues To Address u Conduct On-Site Registrations At Largest Employers u Large Employers Use Issues To Address u Conduct On-Site Registrations At Largest Employers u Large Employers Use West Virginia Northern Community College As A Source For Credit Classes u Recruiters Visit Major Companies With Credit Class Schedules And Laptops To Register Employees For Classes u Develop Marketing Materials Specifically For Employees - Posters, Brochures, Postcards

Issues To Address u Inventory u Identify CEUs Currently Offered Gaps, Especially In Education Issues To Address u Inventory u Identify CEUs Currently Offered Gaps, Especially In Education And Health Care u Create Database Of Employers And A List. Serve u Expand CEU Offerings

Business Characteristics Business Characteristics

Educational Composition u 17% To 24% Of Employees Have A Two-Year Or Four. Year Educational Composition u 17% To 24% Of Employees Have A Two-Year Or Four. Year College Degree u 59% To 73% Have A High School Diploma Or GED u 4% Or Less Have Not Completed High School

Current And Predicted Employment u 350 Employers Represent 23, 762 Full. Time Employees And Current And Predicted Employment u 350 Employers Represent 23, 762 Full. Time Employees And 3, 340 Part-Time Employees u Increase Anticipated In Full-Time Employment In The Next Year u 27% With Less Than 20 Employees (152) u 29% With 20 To 49 Employees (232) u 24% With 50 Or More Employees (1294)

Current And Predicted Employment u Decline Anticipated In Full-Time Employment In The Next Year Current And Predicted Employment u Decline Anticipated In Full-Time Employment In The Next Year u <1% With Less Than 20 Employees u <2% With 20 To 49 Employees u 4% With 50 Or More Employees

Business Type u With Less Than 20 Employees u 25% Retail Trade, 15% Manufacturing, Business Type u With Less Than 20 Employees u 25% Retail Trade, 15% Manufacturing, 9% Business And Personal Services, 8% Education And Social Services u 20 To 49 Employees u 22% Retail Trade, 16% Manufacturing, 10% Transportation, Communications And Facilities, 8% Health Services, 7% Education And Social Services, 6% Business And Personal Services, 8% Wholesale Trade

Business Type u 50 Or More Employees u 21% Manufacturing, 18% Retail Trade, 16% Business Type u 50 Or More Employees u 21% Manufacturing, 18% Retail Trade, 16% Education And Social Services, 14% Health Services, 5% Government

Business Characteristics u Years u 37 In Business Years For Employers With Less Than Business Characteristics u Years u 37 In Business Years For Employers With Less Than 20 Employees u 39 Years For Employers With 20 To 49 Employees u 48 Years For Employers With 50 Or More Employees

Business Characteristics u Would Like A Summarized Copy Of The Survey Results u 75% Business Characteristics u Would Like A Summarized Copy Of The Survey Results u 75% With Less Than 20 Employees u 77% With 20 To 49 Employees u 85% With 50 Or More

West Virginia Northern Community College QUESTIONS? West Virginia Northern Community College QUESTIONS?