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Kenya ICT Action Network (KICTANet) ICT Consumer Protection Public Forum GSM Public Forum - Kenya ICT Action Network (KICTANet) ICT Consumer Protection Public Forum GSM Public Forum - 25 Oct 2005 -Nairobi Presenter: Alex Gakuru Email: [email protected] co. ke “Caring for the Consumer” With Instruments of Measure

 • Tariff Comparisons • GDP, Inflation, Poverty indices, · Investment Cost Recovery Period • Tariff Comparisons • GDP, Inflation, Poverty indices, · Investment Cost Recovery Period • Country cost per unit comparison · Economies of Scale (subscribers/rates) • ARPU vs. “ATTPU” (Avg. Talk Time/Unit) => affordability measurement -South Africa < Namibia, Egypt, Morocco, Kenya and many other African countries are more expensive than South Africa. -South Africa < Malaysia, Greece, the United Kingdom, New Zealand, Belgium and Australia -South African tariffs > Zambia, Uganda, Malawi and Botswana -South Africa > Hungary Source: http: //www. cellular-news. com/coverage/malawi. php • Confidentiality, Privacy & Security • Protect the fundamental rights and freedoms of natural persons, and in particular their right to privacy with respect to the processing of personal data. http: //www. cdt. org/privacy/eudirective/EU_Directive_. html#HD_NM_27 • International Standard Codes

 • Quality of Service • ITU developed for FTOs benchmarks indicators such as: • Quality of Service • ITU developed for FTOs benchmarks indicators such as: - • • GSM: What equivalent indicators? e. g : - • • SMS delivery • Network Failures • Access to Customer Care • Complaints. . Benchmark Consumer Awareness? : - • • TTA (Time To Answer) • CCR (Call Completion Rate) Services • Tariffs Plans • Comparative Info/data • Mobile & Driving • Environmental/Health Issues • Mobile Phone Exposure Causes Brain Damage in Rats http: //ehp. niehs. nih. gov/press/012903. html • BTS on (esp. residential) rooftops, (co-location doubling radiation exposure) • There are data which suggest that RF fields can interfere with biological systems (AGNIR, 2003; IEGMP, 2000). http: //www. hpa. org. uk/radiation/publications/documents_of_nrpb/abstracts/absd 15 -5. htm • Are Mobile phones safe to use? John E. Moulder, Ph. D Professor and Director of Radiation Biology http: //www. mcw. edu/display/router. asp? docid=5175 • Even at the very low mean levels that people experience living within 10 km of radio and TV towers, significant increases in cancer has been observed. • phone signals interfere with electronic pacemakers, human arrhythmical hearts.

 • Persons with Disability • • uncoordinated movements • hearing impairment, are deaf • Persons with Disability • • uncoordinated movements • hearing impairment, are deaf or deaf-blind • visual impairment • • reduced strength and mobility in your hands and arms disability affecting cognitive functions Vulnerable Persons/Special Groups • • • Secure parents’ children locator products? “Child. Locate” http: //www. childlocate. co. uk/ Secure children phone lines (locked to dial/receive set numbers at Network level) Coverage • National Network Coverage (a measurement Instrument) • Universal Access Obligations • • • “Public Good” services Student Products Cultural Coverage/Outreach (Localisation) http: //www. textually. org/textually/archives/2005/10/010274. htm

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