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<Insert Picture Here> OAUG Energy & Utilities SIG Meeting – October 22, 2006 Eric-Thierry OAUG Energy & Utilities SIG Meeting – October 22, 2006 Eric-Thierry Martin Global Industry Product Strategy Director, Energy & Utilities Oracle Corporation

Agenda <Insert Picture Here> • Oracle Open World: Utilities Industry Track • Oracle’s Corporate Agenda • Oracle Open World: Utilities Industry Track • Oracle’s Corporate Product Strategy • Utilities Industry Challenges, Solution Footprint, and Roadmap • Overview of Siebel Energy: New Addition to the Oracle Family Next Presenters: • People. Soft Product Update & Evolution – Mark Rosenberg • Oracle EBS Product Update & Evolution – Mark Forfar

Utilities Track at Open World Utilities Track at Open World

Utilities Customer Sessions Session Date & Time Location Session ID Utilities Customer Panel on Utilities Customer Sessions Session Date & Time Location Session ID Utilities Customer Panel on Assets Life Cycle Management Deseret Power: Kenn Shields, Maintenance Planner David Westfall, IT Manager Kansas City Board of Public Utilities: Lori Austin, CFO Bonneville Power - BPA: Mark Town, Business Analyst Oracle: Kevin A. Kling, Director, Maintenance Solutions Tuesday, 4: 30 pm Marriott – Salon 3 S 282453 The Benefits of Customer Self-Service and CRM for Regulated Utilities: NSTAR Case Study NSTAR: Penni Conner, VP Customer Care Oracle: Eric-Thierry Martin, Director of Utilities Product Strategy Wednesday, 11: 30 am Marriott – Salon 3 S 281874 Easy. Pay at Progress Energy: Bringing Customer Service and Payments Together at a Multistate Energy Provider Progress Energy: Mike Ligett, VP Mass Markets Oracle: Catherine You, Group Manager, Self Service Products Wednesday, 5: 30 pm Moscone West – Room 3014 S 282492 (CRM Track)

Oracle & Partner Utilities Session Date & Time Location Session ID Smart Meter Solutions Oracle & Partner Utilities Session Date & Time Location Session ID Smart Meter Solutions and the Smart Energy Alliance Capgemini: Doug Houseman, Senior Director, Utilities Oracle: David Shimbo, Utilities Solutions Director Tuesday, 10: 45 am Marriott – Salon 3 S 281868 Effective Asset Life Cycle Management in Utilities Oracle: Colin Brown, Utilities Industry Director, EMEA Mark Forfar, International Accounts Tuesday, 1: 45 pm Marriott – Salon 3 S 281869 Beyond GIS to a Spatially Enabled Operational Platform Powel: Corey Maple, CEO of Powel NA Oracle: Ivan Albertini, Utilities Industry Director, APAC Wednesday, 2: 30 pm Marriott – Salon 2 S 283113 Thursday, 11: 00 am – Noon Moscone West – “Meet the Experts” Lounge “Meet the Utilities Experts”

Utilities Demoground Location: Exhibition Hall - Moscone West - Area G 16 Exhibition Hall Utilities Demoground Location: Exhibition Hall - Moscone West - Area G 16 Exhibition Hall Hours: • • Monday 10: 30 am – 5: 30 pm Tuesday 10: 45 am – 5: 30 pm Wednesday 11: 00 am – 5: 30 pm Thursday 10: 00 am – 1: 30 pm Utilities Solution Demonstration: • • Oracle EBS Assets Lifecycle Management Siebel Self Service Siebel CRM and Analytics Oracle Spatial Technology Application

Utilities Demoground Schedule Utilities Solution Date & Time • Monday 10: 30 am – Utilities Demoground Schedule Utilities Solution Date & Time • Monday 10: 30 am – Noon Oracle Assets Lifecycle Management • Tuesday 4: 00 pm – 5: 30 pm • Wednesday 3: 30 pm – 5: 30 pm • Monday Noon – 3: 00 pm Siebel Utilities Solutions • Tuesday 10: 45 am – 1: 15 pm • Wednesday 1: 00 pm – 3: 30 pm • Thursday 10: 00 am – 1: 30 pm • Monday 3: 00 pm – 5: 30 pm Oracle Spatial Technology Applications • Tuesday 1: 15 pm – 4: 00 pm • Wednesday 11: 00 am – 1: 00 pm Exhibition Hall - Moscone West - Area G 16

Oracle’s Corporate Product Strategy Oracle’s Corporate Product Strategy

Oracle’s Corporate Strategy • Oracle’s Strategy hasn’t Changed in Years • We are a Oracle’s Corporate Strategy • Oracle’s Strategy hasn’t Changed in Years • We are a Standards Based Company • Database • Based on Open Standards • Fast, Secure, Reliable, Lowest Cost • Runs on Grids – Unique to Oracle • Middleware • Based on Open Standards • Complete and Integrated • Lowest Cost • Runs on Grids

Oracle’s Corporate Strategy • Applications • Built on Our Standards Based Middleware and Database Oracle’s Corporate Strategy • Applications • Built on Our Standards Based Middleware and Database • Complete • Integrated • Extensible • Customer Choice: Applications Unlimited & Fusion • Provide Industry Best of Breed Functionality • Scale • Own Complete and Integrated Stack, from Database to Apps • Move beyond ERP and into Mission-Critical Operational Processes • Become #1 in All Businesses, including Utilities

Protect Extend Evolve Protect Your Investments - Lifetime support and continued development of existing Protect Extend Evolve Protect Your Investments - Lifetime support and continued development of existing applications provides maximum flexibility and choice Extend Your Capabilities—Applications Unlimited - Modernize and extend the value of your product lines and current application releases - Stay on the product lines and releases of your choice with no forced upgrades Evolve Your Business - Move your business forward and get positive results with Oracle Fusion today TECHNOLOGY PRODUCTS APPLICATION PRODUCTS ORACLE FUSION APPS ORACLE SERVICES CUSTOMERS / PARTNERS ORACLE CORPORATIO

OUR MISSION Making our software a source of continual competitive advantage for our customers OUR MISSION Making our software a source of continual competitive advantage for our customers Get Better Results

Industry Challenges, Solution Footprint, and Roadmap Industry Challenges, Solution Footprint, and Roadmap

Industry Business Challenges Market Pressures Industry Operational Challenges • Need for new systems to Industry Business Challenges Market Pressures Industry Operational Challenges • Need for new systems to operate in deregulated Liberalization & Globalization market (CRM, CIS, C/OM) • Customer Value Management, Product bundling, Effective Marketing, System Agility, BI • Maintain service level, increase return on assets, and reduce maintenance costs Pressure to Reduce Costs/Increase Margins • Streamline end-to-end operational processes (Customer Care, Asset Management, Field Service) • Move Customer Care to less costly Self-Service Channel and improve collection time Restructuring/Consolidation Evolving regulatory environment; High energy prices/volatility; Technology Advances Rising Customer Expectations • Disparate, inefficient systems & processes • Costly CIS Consolidation • AMR technology and “Advanced” CIS (remote turn on/off, pro-active collection processes) • New CIS to comply for Residential TOU tariffs • Proactive Collection measures to mitigate high bills • Efficient Customer Care processes • Self-Service solutions

Utilities Solution Footprint – Distribution/Retail Marketing and Sales New Offerings Marketing Automation Sales Automation Utilities Solution Footprint – Distribution/Retail Marketing and Sales New Offerings Marketing Automation Sales Automation Account Management Campaign Analytics Order/Contract Management Customer Interaction Channels Price & Load Modeling Contact Center Customer Service Campaign Operation Partner Relationship Debt Recovery Billing and Meter Data Management Deregulated Market Operations Meter Routing Meter Data Management Load Forecasting ANALYTICS Self Service Appointment Booking Meter Reading Pay & Collect Transactions Management Scheduling & Settlement Network and Infrastructure Controls Outage Management SCADA Forecasting GIS Rating Bill Calculation Invoicing Trading and Risk Management Production /Storage Trading Network and Infrastructure Management Portfolio Management Risk Management Records Design Documentation Capital Prgm Management Planned Maintenance Project Management Workforce Management Meters Works GIS Data Management Scheduling & Dispatch Reactive Maintenance Contractor Management Mobile Field Service Wayleaves Legal Land Corporate Administration Financials HRMS Treasury Payroll Procurement Projects Business Intelligence Technology and Integration Spatial Database, Customer/Product Master, Fusion Middleware, Collaboration Suite ORACLE Solution Partner Solution Collaboration Suite

Solution Roadmap (Confidential and Subject to Change) Within two years Increase Operations Siebel UCM Solution Roadmap (Confidential and Subject to Change) Within two years Increase Operations Siebel UCM 8. 0, 8. 1 Efficiency Billing & Order Analytics Within three years Beyond • Siebel Energy 8. 0, 8. 1 Applications Unlimited • Siebel Energy 8. 2 Increase • Siebel Energy 8. 3 • • Siebel UCM 8. 2 Channel • Siebel UCM 8. 3 • • Oracle R 12. 1 Reach • Oracle R 12. 2 • Peoplesoft 9. x • Peoplesoft 9. 0 • JDE World A 9. 1 • Genesis Ph 2 (Genesis) • Barcelona Ph 1 (Siebel, e. Docs, Portal, GL, Analytics) • Barcelona Ph 2 (AR, • e. Commerce, e. Billing, Fusion Applications • JDE World A 9. 2 • Siebel-Oracle Application Integration • JDE E 1 9. 0 • Fusion Hubs v 1 • Fusion Hubs v 2 • Fusion Analytics v 1 • Fusion ERP v 2 • Fusion ERP v 1 • Fusion CRM v 2 & e. Service UCM, more) • Fusion CRM v 1

Overview of Siebel Utilities Solution (Siebel Energy) Overview of Siebel Utilities Solution (Siebel Energy)

Competitive Landscape Siebel Sole Leader in Gartner’s Magic Quadrant for Customer Service Contact Center Competitive Landscape Siebel Sole Leader in Gartner’s Magic Quadrant for Customer Service Contact Center (March 06) Siebel Sole Leader in Gartner’s Magic Quadrant for Field Service Management (Feb 06) Siebel Sole Leader in Gartner’s Magic. Siebel and SAP CRM Projects as a Percentage of All CRM Projects by Quadrant for SFA (June 06) Industry Sector – Gartner (Sept 06)

Product Functionality Oracle-Siebel CRM Leadership in Utilities: Today in its 9 th Utility-Specific Release Product Functionality Oracle-Siebel CRM Leadership in Utilities: Today in its 9 th Utility-Specific Release Siebel has emerged as the industry CRM leader in Utilities by leveraging customer input as part of its industry-specific product evolution • v 7. 8 (OM: Eligibility, Pricing; SSSE) • v 7. 7 (Field Svc, HH, e. Docs, Performance) • v 7. 5 (Price Comparison, Embedded Best Practices, HH, Usability, UAN, PRM) • v 7. 0 (Complex Orders, Move, Billing Connectors, Service Points) • v 6. 3 (Mktg Analytics, Billing Management) • v 6. 0 (Integration, Billing, Credit, Fraud Management) • v 99. 6 (Integration) • v 99. 5 (Orders, Account Hierarchies, Premises) • v 99. 0 (Configuration) 1998 1999 2000 2001 2002 2003 2004 2005

Siebel Utilities & Energy Solution Sets… Standardized multi-channel customer processes Sophisticated Segmentation Ensure data Siebel Utilities & Energy Solution Sets… Standardized multi-channel customer processes Sophisticated Segmentation Ensure data integrity, consistency and accuracy Closed-Loop, Integrated & Proactive Marketing Campaigns Single Customer View Optimal Scheduling and Dispatch Streamlined Field Delivery and Consistent View Intelligence Driven Marketing Standardized Methodologies and Processes Proactive & Insight Driven Sales Execution Relationship Optimized Field Service Driven Selling Proactively identify & retain high value segments Manage loyalty program Customer Value Mgmt Customer Intelligent Customer Needs Analysis Deliver Perfect Order Zero Error Order Entry & Validation On-Time Order Analysis & Optimization Personalized Streamlined Self Service Customer Care Complete self care capabilities including e. Billing, e. Payments & enrollments Rate Plan Advisor Personalized Up/Cross Sell Offers Customer Value Driven Multi-channel Service Intuitive UI for Rapid Employee Adoption End-to-End Billing Management

Challenges and Strategies vary by Market… Competitive Utility Retailers Regulated Distribution Utilities Challenges • Challenges and Strategies vary by Market… Competitive Utility Retailers Regulated Distribution Utilities Challenges • Increase market and wallet share • Increase revenue with new high margin products and services • Prevent churn • Reduce costs Challenges • Reduce costs • Consistent, reliable service across all channels • Operational Efficiency / Measurement Mass Market Strategies • Differentiate service offerings from competition • Single View of the Customer • Deliver new high margin products and services • Convergence/Bundling of energy and non-energy offerings • Consistent, high-quality level of service across all channels Strategies • Drive customers to lower cost channels • Implement repeatable, measurable best practices • Consolidation, CDI • First Quartile Service C&I Strategies • Lowest commodity prices, superior deal structuring • Accurate pricing and superior risk management • Efficient, insight-driven sales

…Driving Different Solution Sets and Metrics Competitive Utility Retailers Siebel Energy Solution Sets • …Driving Different Solution Sets and Metrics Competitive Utility Retailers Siebel Energy Solution Sets • Self Service • Mobile Service Delivery • Customer Value Management • Single View of the Customer • Customer Order Management • Business Intelligence Measurable Outcomes • Reduced churn • Reduced cost of acquisition • Improved campaign effectiveness • Increased revenue per customer Regulated Distribution Utilities Siebel Energy Solution Sets • Self Service • Mobile Service Delivery • Streamlined Customer Care Measurable Outcomes • Reduced calls to call center • Improved first call / first visit service resolution • Improved customer satisfaction • Improved dispatch efficiency

CRM 8. 0/8. 1 • Task Oriented User Interface guides users through key tasks CRM 8. 0/8. 1 • Task Oriented User Interface guides users through key tasks • • Improves product ease of use Lowers training costs Enables standardization of processes Drag and drop designer enables rapid changes to business process • Scale and Performance Improvements • Industry Application Functionality • Enable Web. Services into Customer Portal • Basic Order Capture in 8. 0 • Additional C/OM tasks in 8. x

Siebel CRM On. Demand Release Themes Release 11 § Outbound Email Campaigns § Forecasting Siebel CRM On. Demand Release Themes Release 11 § Outbound Email Campaigns § Forecasting multiple currency rollups § Lead conversion pick- list mapping § Performance enhancements Release 12 Candidate R 13 § Analytics performance § Pre-built integration with Oracle EBS § Forecast visibility § Oppty to § Enhanced product revenues § Contact On. Demand multi-tasking § Desktop integration enhancements § Web services enhancements Quote/Order § 360 view § Hosting infrastructure enhancements Candidate R 14 § Enterprise PSR § Usability § Advanced Admin / Customization § Expanded CRM § Industry enhancements § Analytics enhancements

The preceding is intended to outline our general product direction. It is intended for The preceding is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decisions. The development, release, and timing of any features or functionality described for Oracle’s products remain at the sole discretion of Oracle.