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IEEE Membership Development Conference Call / Web Cast 21 February 2009 Lee Stogner Chair, IEEE Membership Development Conference Call / Web Cast 21 February 2009 Lee Stogner Chair, IEEE Membership Recruitment and Recovery Committee l. [email protected] org Cathy Downer MGA Staff - Membership Development c. [email protected]@ieee. org

Membership Development Web Cast Slide 2 Today’s Discussion… Preview Topic: The Value of Membership Membership Development Web Cast Slide 2 Today’s Discussion… Preview Topic: The Value of Membership in Tough Economic Times Membership Statistics & Goals Update Business Cycle Spotlight: Wrap-Up / Direction Open Floor Q&A Subject Appendix Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 3 Web Cast Notes Webcast presentation available on MD Membership Development Web Cast Slide 3 Web Cast Notes Webcast presentation available on MD virtual community at https: //www. ieeecommunities. org/ieee. md. net in the files section Attendee lines are muted, except for speakers. Late attendees are reminded to mute your phone using *6 Please ask topical questions using the chat box For technical-assistance, e-mail to [email protected] org any time during webcast This webcast is recorded. Presentation and audio will be available as an “ondemand” resource – URL and announcement to be posted in the MD Virtual community Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 4 Web Cast Attendance Roll Call Use the Chat Membership Development Web Cast Slide 4 Web Cast Attendance Roll Call Use the Chat box. Please type in your name/ title/location Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Webcast Slide Preview Topic: The Value of Membership in Tough Economic Times Membership Development Webcast Slide Preview Topic: The Value of Membership in Tough Economic Times Presented by: Diane Bowen Collier, PMP Employment and Career Services Committee, IEEE 21 February 2009

Membership Development Web Cast Slide 6 In a world economy where bad news fills Membership Development Web Cast Slide 6 In a world economy where bad news fills headlines, many members may be asking themselves: “Why maintain my membership in IEEE when there are so many demands on my resources? ” “What does IEEE provide to improve my situation? ” Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 7 Answer, IEEE offers: • Employment and Career Services Membership Development Web Cast Slide 7 Answer, IEEE offers: • Employment and Career Services • Education • Networking Opportunities • And more… Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 8 Employment and Career Services • One stop shopping Membership Development Web Cast Slide 8 Employment and Career Services • One stop shopping for Career and Employment Services – http: //www. ieee. org/web/careers/home/index. html – Filters available for career life cycle – Filters available for benefit categories Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 9 Employment and Career Services • IEEE Job Site Membership Development Web Cast Slide 9 Employment and Career Services • IEEE Job Site –www. ieee. org/jobs § Post Resume §Resume builder § Employer Search § Job Posting Alerts § Collects 5 Million Job Leads from 160, 000 Websites § Powerful Search Engine Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 10 Employment and Career Services §Career Navigator – www. Membership Development Web Cast Slide 10 Employment and Career Services §Career Navigator – www. ieee. org/careers §Employment Assistance §Career Development §Consulting §Products & Services Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 11 Employment and Career Services • Webinars – www. Membership Development Web Cast Slide 11 Employment and Career Services • Webinars – www. ieeeusa. org/careers/webinars §Resume Writing Skills §Networking/Online Social Networking §Interviewing Skills §Innovation §Entrepreneurship Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 12 Employment and Career Services • Regional Coordinators – Membership Development Web Cast Slide 12 Employment and Career Services • Regional Coordinators – Available to provide work shops on: • Resume Writing Skills • Networking • Interviewing Skills • Innovation Styles • Entrepreneurship • Project Management • Virtual Communities Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 13 Education • Societies provide a variety of venues Membership Development Web Cast Slide 13 Education • Societies provide a variety of venues for building skills – Conferences (reduced rates for members) – Seminars – Publications – Meetings • Local Sections also provide training Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 14 Networking • IEEE is a worldwide network • Membership Development Web Cast Slide 14 Networking • IEEE is a worldwide network • Volunteer opportunities – Meet local industry leaders – Create opportunities for individuals to know your capabilities – Grow your network – Give to your community • Consultants Network Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Networking Entrepreneurs Village – http: //www. ieeeusa. org/careers/entrepreneurs/ – On Membership Development Web Cast Networking Entrepreneurs Village – http: //www. ieeeusa. org/careers/entrepreneurs/ – On Line Community – On Line Mentoring § § Business Knowledge Marketing Venture Capital Legal Issues – On Line Resources – On Line Chats Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast And more. . Reduced dues for unemployed and retired members Membership Development Web Cast And more. . Reduced dues for unemployed and retired members IEEE alias – maintain contacts even when your e-mail provider or job changes Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 17 Thank you ! Questions ? Diane Bowen Collier, Membership Development Web Cast Slide 17 Thank you ! Questions ? Diane Bowen Collier, PMP d. b. [email protected] org Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Webcast Slide Membership Statistics & Goals Update: January 2009 Prepared by: John Membership Development Webcast Slide Membership Statistics & Goals Update: January 2009 Prepared by: John Day IEEE Member & Geographic Activities

Membership Development Web Cast Slide 19 Congratulations! Mission 2008 Results – 382, 400 members! Membership Development Web Cast Slide 19 Congratulations! Mission 2008 Results – 382, 400 members! (87 members shy of record) Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 20 January Year-over-Year Monthly Growth – Total Membership 391, Membership Development Web Cast Slide 20 January Year-over-Year Monthly Growth – Total Membership 391, 560 Up 2. 4% from December Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 21 January Year-over-Year Monthly Growth – Higher-Grade Membership 300, Membership Development Web Cast Slide 21 January Year-over-Year Monthly Growth – Higher-Grade Membership 300, 420 Up 1. 1% from December Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 22 January Year-over-Year Monthly Growth – Student Membership 91, Membership Development Web Cast Slide 22 January Year-over-Year Monthly Growth – Student Membership 91, 140 Up 6. 9% from December Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 23 Active Membership by Region – January 2009 • Membership Development Web Cast Slide 23 Active Membership by Region – January 2009 • Beginning in Jan 2009 , break-out of student membership Net Gain Total Gain Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 24 January Year-over-Year Society Membership • In total, aggregate Membership Development Web Cast Slide 24 January Year-over-Year Society Membership • In total, aggregate of 38 Societies: (7, 561) memberships Beneath the aggregate … • 22 Societies have increased membership + 2, 432 sum of increases • 17 Societies have decreased membership (9, 993) sum of decreases > Computer Society (~ 5, 300). . . > CS Affiliates (~ 3, 000) Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 25 January Year-over-Year Society Membership, Detail Web Cast Etiquette: Membership Development Web Cast Slide 25 January Year-over-Year Society Membership, Detail Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 26 January Year-over-Year Society Membership, Detail (cont. ) Web Membership Development Web Cast Slide 26 January Year-over-Year Society Membership, Detail (cont. ) Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

January Year-over-Year Society Membership, Detail (cont. ) January Year-over-Year Society Membership, Detail (cont. )

Membership Development Web Cast Slide 28 Update - 2009 Membership Renewal • Anticipate 22, Membership Development Web Cast Slide 28 Update - 2009 Membership Renewal • Anticipate 22, 500 to 25, 000 renewals in February (pick-up of 6. 5% - 7. 0%) • Total retention last year (2008) was 76. 8% • In 2009, MD goal is to improve HG retention 2% and ST retention 0. 5% Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 29 2009 Membership Renewal Goals & Progress • Line Membership Development Web Cast Slide 29 2009 Membership Renewal Goals & Progress • Line in the sand • Goals incorporate desired retention increases, using each Regions’ 2008 retention rate, and their respective renewal opportunity for 2009 • HQ is launching several new campaigns to help arrears-recovery • Pre-arrears lists are being provided to all Sections Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 30 Thank you ! Questions ? Web Cast Etiquette: Membership Development Web Cast Slide 30 Thank you ! Questions ? Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Webcast Business Cycle Spotlight Presented by: Lee Stogner Chair, IEEE MRRC Cathy Membership Development Webcast Business Cycle Spotlight Presented by: Lee Stogner Chair, IEEE MRRC Cathy Downer Manager, Membership Development Slide

Membership Development Web Cast Slide 32 Membership Business Calendar Web Cast Etiquette: *6 for Membership Development Web Cast Slide 32 Membership Business Calendar Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Recruitment & Recovery Committee Report – January 2009 MRR Team Committee Focus Engagement Membership Recruitment & Recovery Committee Report – January 2009 MRR Team Committee Focus Engagement Volunteer & Staff partnership Filling MD position vacancies Encouraging Section to Member communications 2009 Goals Increased focus on retention 78. 5% total membership 84. 8% higher-grade, 54. 0% students Match 2008 recruitment 2009 Year-End (December) 390, 000 total members

MD in Action: Volunteer Engagement — Renewals / Arrears Zambia Section Reuben Kapala Munungwe MD in Action: Volunteer Engagement — Renewals / Arrears Zambia Section Reuben Kapala Munungwe Western Puerto Rico Section Luis Lopez, MD Chair “I did use the information to send reminders. I divided the arrears in two groups, i. e. those who have been members for 5 to 30 years which most probably just forgot to renew, and young members (5 years and below) where I am placing more emphasis on how the membership can improve their career, networking, leadership, etc. Semi custom appeal has gone to each group. Will run the report mid-March to see how many renewed, and will then try to contact those that didn’t to encourage and find out why they did not renew if there is a reason. Our section membership is pretty stable and I expect renewal by all. “Thank you for very much for this information. In the recent past, we as a Zambian Section Committee have been working towards recruiting new members as well as recover old or non-active ones. With the current scenario of the economy, we dearsay most of them are targeting the March to August registration window owing to the austerity measures being employed in their respective organizations. However, we are grateful for these tools and will be giving you feedback as often as possible to see how we can synergistically surmount this challenge. Our aim is to rev up this membership recruitment regardless of the socioeconomic situation. ”

MD in Action: Volunteer Engagement — Renewals / Arrears United Arab Emirates Section Adell MD in Action: Volunteer Engagement — Renewals / Arrears United Arab Emirates Section Adell Sultan, MD Chair Buenaventura Section Steve Johnson, Chair “I’ve just sent out individual emails to the list of soon-to-be-late members in my section, with some immediate and gratifying success. The notes are tweaked depending on membership grade, years of cumulative membership (i. e. may be eligible for SM elevation), etc. I’ve also received some very nice responses from people who renewed as a result of my emails. By the way, the overview of the SAMIEEE interface was quite helpful – I generally despair at the prospect of interacting with SAMIEEE, but this made it considerably less excruciating than usual!” “Many thx for your message and all the information. In our section we are already utilizing the upgraded SAMIEEE database to pull all the required and necessary information. Its certainly a great enhancement and formation now is much easier and accurate. Reminders have already been sent to the concerned people and will be sent again in a few days. Thanks for sharing the sweepstakes info though, I’ll make sure I’ll add that to our next communication. ”

MD in Action: Volunteer Engagement — Renewals / Arrears Denmark Section Erik Stilling, Chair MD in Action: Volunteer Engagement — Renewals / Arrears Denmark Section Erik Stilling, Chair “In response to your email, the Board for IEEE Denmark Section have taken action to address the members who haven’t yet renewed their membership. We are about to complete sending out the below emails to each of these members. I am aware that you probably do not speak Danish, so I have added the email just to demonstrate that we have taken action and will attend to this matter during the coming month. ” Montana Section. Mitchell Hobish, Chair Thanks for this information. I had no idea we had so many delinquent members! Nigeria Section Jon Ogbekhilu, MD Chair “Thanks for your mail and sorry for the late response. We are doing a kind of aggressive campaign for members to renew in Nigeria Section and the response isn’t bad and we hope to see more renewals. ”

MD in Action: Volunteer Engagement — Renewals / Arrears Austria Section Martin Horauer, Chair MD in Action: Volunteer Engagement — Renewals / Arrears Austria Section Martin Horauer, Chair “The renewal reminders to the Austrian members who still have not renewed has been sent out some days ago and I got several replies that some will renew within the next days…” Morocco Section Mohamed Essaaidi, Chair “Many thanks for your e-mail. We have been already approaching all the arrears in the Morocco Section here for several weeks. The material you sent me will be really very helpful to support our actions. ”

MD in Action: Volunteer Engagement — Renewals / Arrears (open floor) Your Section ? MD in Action: Volunteer Engagement — Renewals / Arrears (open floor) Your Section ? Your Section ?

Membership Development Web Cast Slide 39 Recovery Planning Data-driven activities Knowledge of SAMIEEE – Membership Development Web Cast Slide 39 Recovery Planning Data-driven activities Knowledge of SAMIEEE – Members w/ past-due status – See appendix for step-bystep instructions Aleksandar Szabo (R 8) our volunteer expert for using SAMIEEE pre-arrears & arrears queries – a. [email protected] org Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 40 Thank you ! Questions ? Web Cast Etiquette: Membership Development Web Cast Slide 40 Thank you ! Questions ? Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Webcast Wrap-up / Direction Presented by: Lee Stogner Chair, IEEE MRRC Membership Development Webcast Wrap-up / Direction Presented by: Lee Stogner Chair, IEEE MRRC

Membership Development Web Cast Slide 42 Wrap Up / Direction Welcome new Region MD Membership Development Web Cast Slide 42 Wrap Up / Direction Welcome new Region MD officers – Wole Akpose (R 2) – Zak Cohen (R 6) – Aleksandar Szabo (R 8) – Mengqi Zhou (R 10) – Cathy Downer, Membership Development Mgr Know the benefits of membership – www. ieee. org/benefits Utilize MD resources and tools – www. ieee. org/md Make retention our 1 Q focus Promote 125 th Anniversary Monitor progress through MD reports Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 43 Recommended “Game Plan” going forward – Regions / Membership Development Web Cast Slide 43 Recommended “Game Plan” going forward – Regions / Sections / Societies q February through April – 85% effort - Retention / Arrears Recovery – 15% effort - Recruitment q May through August – 15% effort - Arrears Recovery – 85% effort - Recruitment q September through December – 100% effort – Recruitment All the while … MD Staff support: • Retention / arrears recovery campaigns, electronic and print (through August) • Recruitment / incomplete applications campaigns (big push in March) • Recruitment / authors outreach (May timeframe) • Reinstatement & recruitment campaigns (September forward) Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Staff Retention / Arrears Outreach 125 th Anniversary Renewal Incentive Drawing Now Offered MGA Staff Retention / Arrears Outreach 125 th Anniversary Renewal Incentive Drawing Now Offered MGA launched a new incentive in January to reward individuals who have renewed their 2009 membership. Random drawing of all members who have renewed before 1 May awarding 125 Visa gift certificates of USD$100. Drawing will take place on IEEE’s birthday, 13 May. “Last Issue” Cover Wrap to Appear on IEEE Spectrum March issue of IEEE Spectrum will carry such a cover wrapper for all members who have not renewed their membership. The 125 th Anniversary renewal incentive drawing and promotion of several benefits are incorporated into the cover-wrap’s design. New Arrears Campaign to Commence in March New post card campaign will augment the outreach. Featuring a peer-to-peer message from Joe Lillie, VP of the Member & Geographic Activities Board, the postcard will be mailed in March to all higher-grade members worldwide in arrears. IEEE Contact Center Making Courtesy Calls IEEE Contact Center outreaching to select groups of members who have not renewed their membership, beginning with Fellows and Senior members. Calls will continue through May.

Membership Development Web Cast Slide 45 Next Webcast Saturday, 14 March Web Cast Etiquette: Membership Development Web Cast Slide 45 Next Webcast Saturday, 14 March Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 46 Thank you ! Questions ? Web Cast Etiquette: Membership Development Web Cast Slide 46 Thank you ! Questions ? Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Webcast Open Floor Q&A Slide Membership Development Webcast Open Floor Q&A Slide

Membership Development Webcast Appendix Field Team Resources Presented by: Lee Stogner Chair IEEE MRRC Membership Development Webcast Appendix Field Team Resources Presented by: Lee Stogner Chair IEEE MRRC Slide

Membership Development Web Cast MRR Team Development – Engagement Alignment with the new MGA Membership Development Web Cast MRR Team Development – Engagement Alignment with the new MGA mission and values Volunteer & Staff partnership MD position vacancies Regional Training Partnering across IEEE MD Portal & Virtual Community If the MGA is Successful … IEEE member satisfaction & relevance is growing and reflected in improved retention and total membership The MGA is a data-driven organization that proactively anticipates and reacts to the needs of the member and the profession The MGA facilitates recruitment, training, development of IEEE volunteer leaders The MGA facilitates successful regions, sections, chapters, and affinity groups The MGA is responsible for all aspects of member and membership activities with the IEEE The MGA ensures a “home(s)” for every member Technology professionals will understand IEEE membership’s importance in their careers The MGA will develop sections, and regions and reward them based on their measured success The MGA facilitates communications and engagement opportunities for IEEE members in multiple ways IEEE and its members’ achievements are universally recognized Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 50 The Regional “Field Team” (2009) R 1 – Membership Development Web Cast Slide 50 The Regional “Field Team” (2009) R 1 – Dr. Ravi Todi R 6 – Zak Cohen R 2 – Wole Akpose R 7 – Kathleen Chafe R 3 – Lee Stogner R 8 – Aleksandar Szabo R 4 – Tarek Lahdhiri R 9 – Tania Quiel R 5 – Robert Shapiro R 10 –Mengqi Zhou Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 51 The Regional “Field Team” Lee Stogner Ravi Todi Membership Development Web Cast Slide 51 The Regional “Field Team” Lee Stogner Ravi Todi Wole Akpose Lee Stogner Tarek Lahdhiri Robert Shapiro Zak Cohen Kathleen Chafe Vijay Narasimhan Aleksandar Zsabo Tania Quiel Mengqi Zhou Cathy Downer John Day IEEE MGA R 1 R 2 R 3 R 4 R 5 R 6 R 7 R 8 R 9 R 10 IEEE Staff l. [email protected] org [email protected] ibm. com [email protected] org l. [email protected] org [email protected] org [email protected] org [email protected] org [email protected] org [email protected] org a. [email protected] org t. quiel[email protected] org [email protected] 3. bta. net. cn c. [email protected] org j. [email protected] org Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 52 Membership Development Portal – www. ieee. org/md Membership Membership Development Web Cast Slide 52 Membership Development Portal – www. ieee. org/md Membership Reports MD Virtual Community SAMIEEE access Membership Development Manual Member benefits at a glance Recrutiment programs and tools MD Kits – online order form Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 53 Online Order Form – www. ieee. org/mdsupplies Web Membership Development Web Cast Slide 53 Online Order Form – www. ieee. org/mdsupplies Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 54 Online MD Resources The web page to join Membership Development Web Cast Slide 54 Online MD Resources The web page to join the IEEE The web page for MD volunteers The web page for IEEE benefits – www. ieee. org/benefits www. ieee. org/join www. ieee. org/md Your Region web page Your Section web page Your Chapter web page Your Conference web page Your Student Branch web page www. ieee. org/? ? Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 55 Thank you ! Questions ? Web Cast Etiquette: Membership Development Web Cast Slide 55 Thank you ! Questions ? Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Webcast Appendix Slide SAMIEE & Arrears Recovery: Step-by-Step Membership Development Webcast Appendix Slide SAMIEE & Arrears Recovery: Step-by-Step

Membership Development Web Cast Slide 57 Sections Arrears Lists Using SAMIEE – Step-by-Step To Membership Development Web Cast Slide 57 Sections Arrears Lists Using SAMIEE – Step-by-Step To get the list of Arrears of your Organizational Unit, go to SAMIEEE www. ieee. org/organizations/vols/samieee/positions. html Click Access SAMIEEE Insert you User ID and Password, and Login Click SAMIeee in Shared Folders Click Geographic Predefined Query and you will get the list of Predefined Queries From the list of Predefined Queries select – (GEO) Arrears: Member Contact Info By Section-By Grade Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 58 Sections Arrears Lists Using SAMIEE – Step-by-Step Web Membership Development Web Cast Slide 58 Sections Arrears Lists Using SAMIEE – Step-by-Step Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 59 Sections Arrears Lists Using SAMIEE – Step-by-Step Web Membership Development Web Cast Slide 59 Sections Arrears Lists Using SAMIEE – Step-by-Step Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 60 Sections Arrears Lists Using SAMIEE – Step-by-Step Web Membership Development Web Cast Slide 60 Sections Arrears Lists Using SAMIEE – Step-by-Step Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 61 Web Cast Etiquette: *6 for mute. Ask questions Membership Development Web Cast Slide 61 Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Webcast Appendix Slide International Phone Numbers MD Webcast Membership Development Webcast Appendix Slide International Phone Numbers MD Webcast

Membership Development Web Cast Toll free US & Canada: Toll US & Canada: Local Membership Development Web Cast Toll free US & Canada: Toll US & Canada: Local - Australia, Sydney: Local - Austria, Graz: Local - Austria, Vienna: Local - Belgium, Brussels: Local - Belgium, Liege: Local - Brazil, Sao Paulo: Local - Denmark, Copenhagen: Local - Finland, Helsinki: Local - France, Lille: Local - France, Lyon: Local - France, Marseille: Local - France, Paris: Local - Germany, Berlin: Local - Germany, Cologne: Local - Germany, Frankfurt: Local - Germany, Hamburg: Local - Germany, Munich: Local - Hong Kong: Local - Ireland, Dublin: Local - Italy, Milan: Slide 63 1 -866 -546 -3377 1 -719 -234 -7872 +61 (0) 2 8207 3481 +43 (0) 316 218 875 089 +43 (0) 1 274 872 5021 +32 (0) 2 300 1147 +32 (0) 4 244 10 39 +55 11 5582 6544 +45 70 14 49 57 +358 (0) 9 2311 3376 +33 (0) 359 81 35 02 +33 (0) 426 84 04 42 +33 (0) 488 91 55 39 +33 (0) 1 72 69 79 27 +49 (0) 30 59002 4941 +49 (0) 221 6501 0766 +49 (0) 69 12009 827 +49 (0) 40 80902 0896 +49 (0) 89 71040 5612 +852 3008 0323 +353 (0) 1 437 0818 +39 02 897 819 55 Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Local - Italy, Rome: Local - Italy, Turin: Local - Membership Development Web Cast Local - Italy, Rome: Local - Italy, Turin: Local - Japan, Tokyo: Local - Netherlands, Amsterdam: Local - Netherlands, Rotterdam: Local - Norway, Oslo: Local - Scotland, Glasgow: Local - Singapore: Local - Spain, Barcelona: Local - Spain, Madrid: Local - Spain, Valencia: Local - Sweden, Stockholm: Local - Switzerland, Geneva: Local - Switzerland, Zurich: Local - UK, Birmingham: Local - UK, Leeds: Local - UK, Liverpool: Local - UK, London: Local - UK, Manchester: Slide 64 +39 06 833 604 29 +39 011 2173 449 +81 (0) 3 4455 1494 +31 (0) 20 262 9512 +31 (0) 10 742 01 29 +47 21 54 70 94 +44 (0) 141 404 9909 +65 6517 0632 +34 93 802 0297 +34 91 829 8573 +34 96 314 6027 +46 (0) 8 5205 4929 +41 (0) 22 555 0208 +41 (0) 44 556 8420 +44 (0) 121 260 4885 +44 (0) 113 322 2679 +44 (0) 151 203 9907 +44 (0) 20 7078 9148 +44 (0) 161 250 8004 Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast International toll free - Argentina: International toll free - Australia: Membership Development Web Cast International toll free - Argentina: International toll free - Australia: International toll free - Austria: International toll free - Belgium: International toll free - Chile: International toll free - China, Northern Region: International toll free - China, Southern Region: International toll free - Colombia: International toll free - Czech Republic: International toll free - Denmark: International toll free - Dominican Republic: International toll free - Ecuador: International toll free - France: International toll free - Germany: International toll free - Greece: International toll free - Hong Kong: International toll free - Hungary: International toll free - India: Slide 65 0800 222 0019 1 800 059 489 0800 295 592 0 800 76 384 123 0020 9212 10 800 140 1338 10 800 714 1335 01 800 518 1029 800 700 493 80 889 806 1 888 751 4719 1 800 020 314 0 800 915 011 0 800 181 6388 00 800 161 2205 9029 800 930 332 06 800 168 92 000 800 1007 431 Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 66 International toll free - Indonesia: 001 803 017 Membership Development Web Cast Slide 66 International toll free - Indonesia: 001 803 017 9029 International toll free - Ireland: 1 800 949 042 International toll free - Israel: 1 80 925 9029 International toll free - Italy: 800 873 857 International toll free - Japan: 00531 16 0959 International toll free - Latvia: 8000 3326 International toll free - Lithuania: 8 800 3 08 34 International toll free - Luxembourg: 00 2 7158 8 International toll free - Malaysia: 1 800 814 391 International toll free - Mexico: 001 800 514 9029 International toll free - Monaco: 800 93 556 International toll free - Netherlands: 0 800 022 9387 International toll free - New 0 800 449 692 Zealand: International toll free - Norway: 800 107 00 International toll free - Panama: 00 800 226 9029 International toll free - Poland: 00 800 112 40 84 International toll free - Portugal: 800 827 501 International toll free - Russia: 810 800 2853 1012 International toll free - Singapore: 800 101 2176 International toll free - Slovenia: 0 80375 International toll free - South Africa: 0 800 981 808 Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org

Membership Development Web Cast Slide 67 International toll free - South Korea: 03 0813 Membership Development Web Cast Slide 67 International toll free - South Korea: 03 0813 2261 0 International toll free - Spain: 900 937 613 International toll free - Sweden: 02 079 9651 International toll free - Switzerland: 0 800 893 453 International toll free - Thailand: 001 800 156 205 9029 International toll free - Trinidad 1 800 205 9029 Tobago: International toll free - UK: 0 808 101 3382 International toll free - Uruguay: 0004 019 0305 International toll free - Venezuela: 0 800 100 8373 Web Cast Etiquette: *6 for mute. Ask questions using the online chat feature. Technical assistance: [email protected] org