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IBM Tivoli Service Automation Manager V 7. 2 § The Core of the Service IBM Tivoli Service Automation Manager V 7. 2 § The Core of the Service Management System for Cloud Computing © 2009 IBM Corporation

IBM Pressures on IT today… § Conflicting demands in your business; users want resources, IBM Pressures on IT today… § Conflicting demands in your business; users want resources, executives want innovation and the CFO wants lower costs § Concerns about your organization's ability to meet the demands of your users § The inability to complete critical projects on time because skilled personnel are performing mundane manual tasks § The need for greater flexibility in the IT infrastructure to respond to dynamically changing conditions …Many IT managers are exploring cloud computing to address these critical challenges 2 © 2009 IBM Corporation

IBM Cloud meets the challenge and significantly lowers cost… Internal Private Cloud Traditional Infrastructure IBM Cloud meets the challenge and significantly lowers cost… Internal Private Cloud Traditional Infrastructure • x 86 servers – one application per server • 5% hardware utilization • Manual operations & maintenance versus • x 86 servers – full virtualization • Embedded service management system • Automated self service Internal Private Cloud drives cost savings § Can reduce IT labor cost by 50% in configuration, operations, management and monitoring § Can improve capital utilization by 75%, significantly reducing license costs § Reduce provisioning cycle times from weeks to minutes § Can reduce end user IT support costs by up to 40% 3 (IBM projections based on customer work) © 2009 IBM Corporation

IBM Cloud Computing Cloud computing is a new service consumption and delivery model inspired IBM Cloud Computing Cloud computing is a new service consumption and delivery model inspired by consumer Internet services. § On-demand self-service § Ubiquitous network access § Location independent resource pooling § Rapid elasticity …and cloud computing accelerates cost reduction benefit 4 4 © 2009 IBM Corporation

IBM Tivoli Service Automation Manager Provides the software capabilities to request, fulfill, and manage IBM Tivoli Service Automation Manager Provides the software capabilities to request, fulfill, and manage cloud services § Simplifies user interaction with IT § User friendly self-service interface accelerates time to value § Service catalog enables standards to drive consistent service delivery § Delivers provisioning to enable automation to lower cost § Automated provisioning and de-provisioning speeds service delivery § Provisioning policies allow release and reuse of assets § Integrates with key offerings to deliver advanced capabilities § Included with IBM Cloud. Burst 1. 2 § Integrated with Web. Sphere Cloud. Burst Appliance § Integrated with Tivoli Usage and Accounting Mgr Let’s examine these features in more detail… 5 © 2009 IBM Corporation

IBM Self-Service Portal and Service Catalog Starting point for automated service workflows Allows end IBM Self-Service Portal and Service Catalog Starting point for automated service workflows Allows end users to use IT services without being an expert in IT Users can see what resources are available in the service catalog, request the services they need, when they need them, for the time they need them New in Tivoli Service Automation Manager 7. 2 • GUI enhanced with Web 2. 0 to improve ease of use • Reservation of resources to allow deployments to be scheduled for a future date to simplify deployment …Improves customer satisfaction by accelerating service delivery with automated workflows 6 © 2009 IBM Corporation

IBM Deliver Services Faster using Automated Workflows Wait time for services decreased by an IBM Deliver Services Faster using Automated Workflows Wait time for services decreased by an average 98%* Traditional Infrastructure Tivoli Service Automation Manager § Fill out paper request § Automated with self serve portal § Call IT daily to check status § Track workflow status online § Hope hardware is available § Services when you need them § Provisioning is manual and inconsistent § Provisioning is automated with implemented standards Fill out required forms Request/track services online *Based on IBM Research study 2009 7 © 2009 IBM Corporation

IBM Service catalog drives standards Lack of standards leads to problems… here is a IBM Service catalog drives standards Lack of standards leads to problems… here is a real life client example A Critical new application is being developed § The Developer looks for system resources and finds old out -of-date development environment § During production deployment, IT discovers the application won’t run in the current production OS § To meet project demands, the out-of-date environment configuration is put in production to satisfy the critical business need Versus: § The Service Catalog contains standardized images and environments that are automatically updated § The Developer gets a “production standard” environment when needed with an outstanding user experience via the self serve portal …standard services avoids unexpected problems 8 © 2009 IBM Corporation

IBM Automated Provisioning Enables automation of complex provisioning tasks Library of scenarios available for IBM Automated Provisioning Enables automation of complex provisioning tasks Library of scenarios available for common provisioning tasks Resources can be made available in minutes versus weeks New in Tivoli Service Automation Manager 7. 2 • Image management functions including save and restore to help improve administrator productivity • Includes Tivoli Provisioning Manager 7. 1. 1 …Speeds delivery of services via easy-to-use provisioning 9 © 2009 IBM Corporation

IBM Provision systems faster, with lower cost and consistent quality Lowers provisioning cost by IBM Provision systems faster, with lower cost and consistent quality Lowers provisioning cost by an average 51%* Traditional Infrastructure Cloud with Service Management § Experts deploy and configure § Automation does the work § Many error prone steps to execute § Provisioned consistently every time § Long lead time required § Available when customer needs it Manually configure systems Automation does the work *Based on IBM Research study 2009 10 © 2009 IBM Corporation

IBM Leverage automated provisioning to set policy Have policies for provisioning new images § IBM Leverage automated provisioning to set policy Have policies for provisioning new images § Policy action: Before existing image is provisioned always check and apply new patches Instead of having resources sit idle for months § Policy action: At end of scheduled time: § Take image of environment to allow for recreation § De-provision resource and return to pool …consistent policies improves service quality and reduces costs 11 © 2009 IBM Corporation

IBM Tivoli Service Automation Manager 7. 2 An expanding cloud service management system § IBM Tivoli Service Automation Manager 7. 2 An expanding cloud service management system § Included with IBM Cloud. Burst 1. 2 to provide advanced management and integration with other offerings § New levels of integration with Web. Sphere Cloud. Burst Appliance § Provides key metrics to Tivoli Usage and Accounting Manager to enable IT better visibility to cloud usage Let’s examine these more closely… 12 © 2009 IBM Corporation

IBM Cloud. Burst Integrated service management offering with network, servers, storage, quickstart services, and IBM Cloud. Burst Integrated service management offering with network, servers, storage, quickstart services, and financing as an integrated offering for client test platforms Customer Benefits üImproved time to value- Quickly deliver a private cloud using a preloaded and integrated system ü Improved innovation- Dramatically improve business value and IT’s effect on time-to-market by delivering services faster ü Decrease capital expenses – Maximize capital usage and reduce added capital expense. ü Reduce complexity and risk- With automation and standardization the human error factor is minimized. Now includes Tivoli Service Automation Manager 7. 2 • Self serve portal • Service catalog • Provisioning • Integration Designed from IBM client engagements 13 © 2009 IBM Corporation

IBM Web. Sphere Cloud. Burst Appliance A hardware appliance that provides access to Web. IBM Web. Sphere Cloud. Burst Appliance A hardware appliance that provides access to Web. Sphere virtual images and patterns for easily, quickly and repeatedly creating application environments, securely deployed and managed in a private cloud • Leverage Tivoli Service Automation Manager to speed deployment of Web. Sphere applications with enhanced Web. Sphere Cloud. Burst Appliance integration Web. Sphere Cloud. Burst Appliance • Tivoli Service Automation Manager can • Discover patterns by connecting to Web. Sphere Cloud. Burst Appliance • Request and reserve Web. Sphere Cloud. Burst Appliance patterns • Initiate deployment of Web. Sphere applications onto IBM Cloud. Burst • Leverage IBM Cloud. Burst as an out of the box cloud platform for Web. Sphere applications delivered by Web. Sphere Cloud. Burst Appliance 14 IBM Cloud. Burst 1. 2 © 2009 IBM Corporation

IBM New Integration with Metering, Usage and Accounting Leverage integration with Tivoli Usage and IBM New Integration with Metering, Usage and Accounting Leverage integration with Tivoli Usage and Accounting Manager to: § Understand costs, track, allocate and invoice by department, user and many additional criteria. § Collect, analyze and bill based on usage and costs of shared assets § Deliver detailed information and reports about the intricate use of shared resources …provide data for planning, budgeting, billing and accurate chargeback for services 15 © 2009 IBM Corporation

IBM New reports New in Tivoli Service Automation Manager 7. 2 • New reports IBM New reports New in Tivoli Service Automation Manager 7. 2 • New reports over time to provide visibility to key cloud metrics • Number of deployments • CPU/memory used • Instances by owner 16 © 2009 IBM Corporation

IBM Tivoli Service Automation Manager lowers cost and drives significant ROI for cloud computing IBM Tivoli Service Automation Manager lowers cost and drives significant ROI for cloud computing § Three key focus areas of cloud ROI that Tivoli Service Automation Manager supports: § Productivity – Automate service requests § Provisioning - Delivers services faster with better quality § System administration – Lowers cost of cloud services administration On average, 81%* of Cloud payback is driven by savings enabled by service management. Let’s look at some ROI examples…. 17 © 2009 IBM Corporation

IBM ROI analysis example- Banking (large # of servers) = Service Management driven savings IBM ROI analysis example- Banking (large # of servers) = Service Management driven savings ROI projections from IBM Research Study 2009 18 © 2009 IBM Corporation

IBM ROI analysis example- Manufacturing (SO account - small) = Service Management driven savings IBM ROI analysis example- Manufacturing (SO account - small) = Service Management driven savings ROI projections from IBM Research Study 2009 19 © 2009 IBM Corporation

IBM ROI analysis example- Banking (medium # of servers) = Service Management driven savings IBM ROI analysis example- Banking (medium # of servers) = Service Management driven savings ROI projections from IBM Research Study 2009 20 © 2009 IBM Corporation

IBM Tivoli Service Automation Mgr-IBM Deployment service Benefits: Deliverables: • Minimize installation costs by IBM Tivoli Service Automation Mgr-IBM Deployment service Benefits: Deliverables: • Minimize installation costs by properly planning and executing your rollout • Tivoli Service Automation Manager Architecture and Solution Design • Learn from our years of experience and proven recommended practices • Hands-on experience with Tivoli Service Automation Manager environment • Create a template environment that can be used as a model for a rollout 21 • Installation and configuration of the product in a pre-production environment • Configuration and integration scripts and code • Deployment Summary • Demonstration of features and key use cases • Basic skills instruction for customer technical professionals © 2009 IBM Corporation

IBM Let’s Get Started Next Steps: 1. Meet with IBM Dynamic Infrastructure sales specialist IBM Let’s Get Started Next Steps: 1. Meet with IBM Dynamic Infrastructure sales specialist for deeper discussion on Tivoli Service Automation Manager 2. Participate in workshop with IBM Technical Services to review implementation plans & considerations 3. Receive your Proposal § Visit: Tivoli Service Automation Manager Web page 22 © 2009 IBM Corporation