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IBM System Storage Introdução This document is for IBM and IBM Business Partner use IBM System Storage Introdução This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Objetivos do treinamento Back to School § Preparar o Parceiro de IBM System Storage Objetivos do treinamento Back to School § Preparar o Parceiro de Negócio para as certificações de System Storage – IBM Storage Sales V 2 – IBM Midrange Storage Technical Support Prometric: teste número 115 Prometric: teste número 118 § Preparar o Parceiro de Negócio para as tarefas de pre-venda técnica – Produtos – Soluções – Ferramentas de pre-venda § Apresentar o portfolio dos produtos e soluções de storage da IBM § Entender a estratégia e valores das soluções de storage da IBM § Analisar os produtos e soluções IBM e os da concorrência § Entender a estratégia de Vendas e da Brand IBM System Storage O que não é objetivo ? preparar o BP para pós-venda This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Lista de Certificações em Março/2010 Reportar Certificaç ões O Parceiro deve IBM System Storage Lista de Certificações em Março/2010 Reportar Certificaç ões O Parceiro deve assegurar que as certificaçõ es/qualific ações de seus funcionári os estejam refletidas no perfil de sua empresa no Partner. Wo rld. (referencia : Guia de certificaçã oe educação Lista de Certificações em Fevereiro de 2011 This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Agenda § § § § Observações Fundamentos Ferramentas pre-venda DS Simulator IBM System Storage Agenda § § § § Observações Fundamentos Ferramentas pre-venda DS Simulator e-Config (configurações) DS 8000 SONAS Tape Enterprise This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Informações adicionais § Logística – Almoço – Intervalos de 15 min IBM System Storage Informações adicionais § Logística – Almoço – Intervalos de 15 min – Horário início/fim § Conteúdo do material – – Classificação – Para uso do Parceiro de Negócio (não-cliente) Cópia ( Pen-drive ) Português/Inglês Partner. World College(Smartzone) – cursos online § Lista de Presença § Atestado de Participação – Enviado via e-mail § Pesquisa de Satisfação § e-mail -responder satisfação do treinamento – Medir a qualidade do que estamos fazendo – Manter os investimentos realizados This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Como encontrar o site da Prometric para agendamento? Click http: //www-03. IBM System Storage Como encontrar o site da Prometric para agendamento? Click http: //www-03. ibm. com/certify/tests/ovr 115. shtml This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Ao clicar Prometric direciona para a pagina principal e depois clicar IBM System Storage Ao clicar Prometric direciona para a pagina principal e depois clicar START This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Detalhes do teste 000 -118: IBM Midrange Storage Technical Support Preparação IBM System Storage Detalhes do teste 000 -118: IBM Midrange Storage Technical Support Preparação para o teste This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Caminho de chegar aos treinamento disponíveis no College (PW) This document IBM System Storage Caminho de chegar aos treinamento disponíveis no College (PW) This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Selecionar os cursos preparatórios para sua certificação e/ou outros. Por exemplo IBM System Storage Selecionar os cursos preparatórios para sua certificação e/ou outros. Por exemplo e-Config, calls de ATS, Protec. TIER, etc This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. Os objetivos estão listados a seguir. . . © 2010 IBM Corporation

IBM System Storage Cursos disponíveis preparatórios para a certificação técnica # 118 College (Smart. IBM System Storage Cursos disponíveis preparatórios para a certificação técnica # 118 College (Smart. Zone) Level 200: DS 3000/DS 5000 Technical Deep Dive DS 5000 (Sep 2010 - 2. 5 Hours) Level 200: DS 3000/DS 5000 Technical Deep Dive DS 3500 (Sep 2010 - 75 Minutes) Level 200: DS 3000/DS 5000 Technical Deep Dive TPC for Disk Midrange Edition (Sep 2010 - 62 Minutes) Level 200: DS 3000/DS 5000 Technical Deep Dive EXP 5060 (Sep 2010 - 62 Minutes) Level 100: IBM Storwize V 7000 Marketing and Technical Architecture Overview (Oct 2010 - 77 Minutes) Level 200: IBM Storwize V 7000 Hardware Technical Deep Dive (Oct 2010 - 112 Minutes) Level 200: IBM Storwize V 7000 Software Technical Deep Dive Part 1 (Oct 2010 - 108 Minutes) Level 200: IBM Storwize V 7000 Software Technical Deep Dive Part 2 (Oct 2010 - 92 Minutes) Level 200: N series Demos (2010 - 11 Hours) Level 200: 2010 N series Mid-Year Tech Update (14 Modules) Level 200: N series DOT 8. 0 64 -bit Aggregate ( Aug 2010 - 38 min) IBM System Storage N series Software Guide - SG 24 -7129 (2010) IBM System Storage N Series Hardware Guide - SG 24 -7840 (2010) Introduction to Storage Area Networks - SG 24 -5470 OR Introduction to Storage Networking (F 2 F) (2 Days) Level 200: SVC Technical Deep Dive SVC Overview (Sep 2010 - 48 Minutes) Level 200: SVC Technical Deep Dive Space Efficient Volumes (Sept 2010 - 30 Minutes) Level 200: SVC Technical Deep Dive SVC Advanced Functions (Sep 2010 - 55 Minutes) Level 200: SVC Technical Deep Dive SVC Copy Services (Sep 2010 - 70 Minutes) Level 200: SVC Technical Deep Dive SVC Performance Level 100: IBM Open Systems Tape 101 (Jun 2009 - 90 Minutes) Level 200: Tape Technical Deep Dive: TS 3500 Overview (Sep 2010 - 43 Minutes) Level 200: Tape Technical Deep Dive: TS 3500 Monitoring and Reporting (Sep 2010 - Level 200: Tape Deep Dive TS 3500 Management (Oct 2010 - 45 Minutes) This document is for IBM and IBM Business Partner use only Level 200: Tape Technical Deep Dive Using Tape With TSM (Oct 2010 - 78 Minutes) It is not intended for customer distribution or use with customers. IBM TS 7610 Deduplication SMB Appliance Technical Training © 2010 IBM Corporation

IBM System Storage Teste 118 - Objetivos Evaluate and Establish Customer Environment and Plans IBM System Storage Teste 118 - Objetivos Evaluate and Establish Customer Environment and Plans (37%) § Evaluate and document current customer environment (e. g. , equipment, operating systems, software, staff usage, satisfaction, need for change and growth, application, and virtualization) § Differentiate storage product features and architectural advantages relevant to customer environment and plans. Contrast with current customer environment and competitive offerings at a level consistent with the customer audience. These features include: – – – – – Current storage portfolio and commonly occurring previous versions, related software and middleware Storage products and storage management options Performance improvements Systems management RAS Storage Efficiency, Service Delivery, Data Protection Migration, Integration and Tuning BC/DR requirements Space Utilization and Power Consumption § Demonstrate understanding of key concepts and terminology (IBM, competitive, and industry) § Recommend appropriate solution based on customer's current environment, new requirements and anticipated growth This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Teste 118 - Objetivos Apply Product Information (41%) § Demonstrate DETAILED IBM System Storage Teste 118 - Objetivos Apply Product Information (41%) § Demonstrate DETAILED knowledge of product characteristics and product selection – – § Demonstrate GENERAL knowledge of product characteristics and product selection – – § Disk (DS 5000, Storwize V 7000, N series) Protec. TIER (7610) Tape (LTO-5) SAN (as generally encountered in midrange installations) SAN Volume Controller SONAS Utilize tools, methods and processes to gain insight into the customer's business problems – – – Performance planning tools Capacity planning tools Techline/Competeline Configurators Competitive selling tools, e. g. , COMP database, Ideas International § Demonstrate ability to compare IBM solutions to competitive offerings § Create an accurate solution design including configuration for hardware, identify software, and services based upon the needs and expectations of the customer; consider physical site requirements This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Teste 118 - Objetivos Installation Planning / Migration Considerations (14%) § IBM System Storage Teste 118 - Objetivos Installation Planning / Migration Considerations (14%) § Identify areas of potential risk associated with installation and migration; discuss with customer, Business Partner involved with the sale, and the IBM team § Create a mutually developed implementation and/or migration plan with the customer § Establish mutually agreed post installation support plan § Describe and perform preinstall TDA using SAPR process Installation Support (8%) § Facilitate hardware installation and configuration based on solution design § Facilitate basic storage software and subsystem configuration leveraging system management tools This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Detalhes do teste 000 -115: IBM Storage Sales V 2 This IBM System Storage Detalhes do teste 000 -115: IBM Storage Sales V 2 This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. Preparação para o teste. . . © 2010 IBM Corporation

IBM System Storage Treinamento disponível no College (SMART Zone) This document is for IBM IBM System Storage Treinamento disponível no College (SMART Zone) This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Cursos disponíveis para preparação do vendedor Objetivos listados a seguir. . IBM System Storage Cursos disponíveis para preparação do vendedor Objetivos listados a seguir. . . This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Teste 115 - Objetivos Gather Customer Requirements (26%) Qualify the customer IBM System Storage Teste 115 - Objetivos Gather Customer Requirements (26%) Qualify the customer by confirming their expectations, identifying their decision making process and determining their compelling reasons to act Determine financial justification for system acquisition (e. g. , total cost of acquisition (TCA), TCO, ROI, customer budget, business goals, timeframe for purchase) Demonstrate a conceptual level understanding of existing systems environment identify and describe the business requirements, and at a high level gather the information needed by the solution architect to design a solution Determine customer's growth requirements, upgrade path, and useful product life (e. g. , current and future performance and capacity Value Proposition (23%) Quantify the business value of IBM storage products' features and functions for a new or existing customer at a conceptual level Compare IBM storage products with existing and competitive offerings and relate architectural advantages Describe how IBM storage products help clients solve data management issues through Storage Efficiency, Service Delivery and Data Protection This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Teste 115 - Objetivos Systems Management (11%) Describe the business value IBM System Storage Teste 115 - Objetivos Systems Management (11%) Describe the business value of management tools and resources such as TPC, IBM Systems Director, Tivoli Storage Manager, and relate to the customer environment Compare IBM management tools with competitive management tools and techniques Dynamic Infrastructure (16%) a. b. Describe business value of Business Resilience, Energy Efficiency, Information Infrastructure, Service Management and Virtualization and Consolidation, and relate to storage products and services in a Dynamic Infrastructure Identify and describe offerings to help customers reach their Dynamic Infrastructure goals This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation

IBM System Storage Teste 115 - Objetivos Determine Application Solutions / Create Comprehensive Solution IBM System Storage Teste 115 - Objetivos Determine Application Solutions / Create Comprehensive Solution (24%) a. b. Recognize and discuss typical business solutions (e. g. , database, data mining, data migration, unstructured data, server virtualization, disaster recovery, desktop virtualization) Develop balanced total solution not just single product 1. 2. 3. 4. c. d. e. High level description of storage options Very high level server traits (mainframe, Power, System x) Systems Software Warranty, Services and Maintenance identify appropriate resources internally, or externally through the Business Partner channel to develop and close business Describe the TDA and SAPR responsibilities Establish customer approved implementation and support team (post-sale) This document is for IBM and IBM Business Partner use only It is not intended for customer distribution or use with customers. © 2010 IBM Corporation