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IBM Software Group IBM Tivoli Provisioning Manager 7. 1. 1 © 2008 IBM Corporation IBM Software Group IBM Tivoli Provisioning Manager 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Agenda § TPM Product Family Overview § General IBM Software Group | Tivoli software Agenda § TPM Product Family Overview § General Product Overview and Architecture § Summary TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software What are the Key IT Operations Pain Points? IBM Software Group | Tivoli software What are the Key IT Operations Pain Points? Deployment errors result in roll-backs and unplanned down -time of business critical applications Customer Dissatisfaction Inability to ensure the test environment matches production results in quality problems and slow problem resolution Lost Revenue or Productivity Manually configuring complex applications to deployment servers results in inefficient & inconsistent use of IT resources High Labor Costs Lack of an auditable deployment process hinders ability to comply with external regulations Penalties, Loss of Shareholder Value Poor Asset Management results in “just in case” capacity provisioning and low utilization rates Virtualized environments are not easily managed and the IT finance team insists on usage reporting for budgeting and chargeback TPM 7. 1. 1 High per asset costs, poor efficiencies Low Resource sharing & scalability-High Costs © 2008 IBM Corporation

IBM Software Group | Tivoli software Goals of IT Management - Visibility, Control, and IBM Software Group | Tivoli software Goals of IT Management - Visibility, Control, and Automation Visibility: Understand what’s happening in the environment in context of the business service TPM 7. 1. 1 Control: Ability to take actions to ensure that the IT environment meets the business requirements Automation: Automate tasks to reduce costs and errors and increase efficiency © 2008 IBM Corporation

IBM Software Group | Tivoli software Visibility, Control, and Automation with TPM Visibility: Inventory, IBM Software Group | Tivoli software Visibility, Control, and Automation with TPM Visibility: Inventory, Discovery, Compliance Capabilities Control: Take actions in the IT environment including physical and virtual resource provisioning Automation: Automate datacenter tasks to improve efficiency, reduce cost and decrease errors in manual processes By Automating the critical tasks to manage your Virtual and Physical infrastructure of Server, Storage, Network and SW resources it provides a Responsive, Reliable, and Efficient platform for the delivery of critical business services. TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Provisioning Portfolio Products Pre-TPM 7. 1 Positioning Datacenter IBM Software Group | Tivoli software Provisioning Portfolio Products Pre-TPM 7. 1 Positioning Datacenter Automation Networks Virtual Servers Physical Servers Storage Distributed Systems Intelligent Orchestrator Provisioning Manager for OS Deployment Provisioning Manager for Software Servers Remote Control Clients - Pervasive TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Provisioning Portfolio Products Current/Future Positioning Datacenter Automation TPMf. IBM Software Group | Tivoli software Provisioning Portfolio Products Current/Future Positioning Datacenter Automation TPMf. OSD 7. 1 Networks Virtual Servers Physical Servers Storage Distributed Systems Provisioning Manager 7. 1. 1 Provisioning Manager for OS Deployment Provisioning. Driven Policy Manager Software Distribution 7. 1 for Software Servers Remote Control 7. 1 Clients - Pervasive TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Tivoli Data Center Automation Strategic Direction • Integrated IBM Software Group | Tivoli software Tivoli Data Center Automation Strategic Direction • Integrated Request Driven Provisioning • Common look and feel • Common base technology Test Lab Provisioning Tivoli Service Request Manager Create Lab Request Data Center Automation Cloud Computing Manage and Fulfill Requests Tivoli Provisioning Manager Setup and Install Software Rational Test Lab Manager • Leverage broad Tivoli portfolio • Focused on specific customer needs TPM 7. 1. 1 Tivoli Application Dependency Discovery Tivoli Green Management (Monitor, Measure and Manage) Manage © 2008 IBM Corporation

IBM Software Group TPM 7. 1 Concepts & Architecture Overview © 2008 IBM Corporation IBM Software Group TPM 7. 1 Concepts & Architecture Overview © 2008 IBM Corporation

IBM Software Group | Tivoli software Outline § General Product Overview and Direction Tivoli IBM Software Group | Tivoli software Outline § General Product Overview and Direction Tivoli Strategy and TPAe (Tivoli Process Automation engine) Customer Opportunity with TPM 7. 1 § Architecture overview, DCM introduction and quick review of concepts § Summary TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software TPM 7. 1 Builds on TPM 5. 1. IBM Software Group | Tivoli software TPM 7. 1 Builds on TPM 5. 1. 1 Architecture TPM 5. 1. 1 DE SDI AM CDS DMS Out of the Box Automation Tivoli Common Agent (TCA) TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Stack to Manage-from § Tivoli Provisioning Manager Core IBM Software Group | Tivoli software Stack to Manage-from § Tivoli Provisioning Manager Core Architecture Web. Sphere (6. 1. 0. 13) Middleware base LDAP Authentication Tier Integration through Active Directory available Oracle 10 g and DB 2 9. 5 Database Support § Wide Management Platform (Manage-From) Support § Please see the support matrix for the most current information: w 3103. ibm. com/software/xl/portal/viewcontent? type=doc&src. ID=T 9&doc. ID= H 768987 L 34985 W 88 12 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Topology Overview § Single, Dual, Three-tier and HA IBM Software Group | Tivoli software Topology Overview § Single, Dual, Three-tier and HA scenarios available § Distributed, three tier rollout § Platform Independent tier members § HADR Support “Out of the box” § Additional resiliency through scalable distributed infrastructure (SDI) § Support via Service IP, Shared Storage, TSA MP, Full Failover (DR) § Single site or Campus level failover (minutes) § Pre-canned policies provided 13 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software TPM 7. x Functional Architecture 14 TPM 7. IBM Software Group | Tivoli software TPM 7. x Functional Architecture 14 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Common Agent Services Architecture § Firewall sensitivity (contained IBM Software Group | Tivoli software Common Agent Services Architecture § Firewall sensitivity (contained ports) § Option: Gateway Manager “firewall proxy” § Secure command tunelling § X 509 Certificate SSL encryption 15 § Subagent “Skeleton” Architecture § Core backbone for SDI Architecture TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Dynamic Content Functional Architecture § Scalable “fan-in” architecture IBM Software Group | Tivoli software Dynamic Content Functional Architecture § Scalable “fan-in” architecture § Encrypted, end-to-end replication § File “chunking” (Torrent like) § Nearest neighbor peering replication § Firewall sensitivity (contained ports) 16 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Device Management Functional Architecture § Scalable “fan-in” architecture IBM Software Group | Tivoli software Device Management Functional Architecture § Scalable “fan-in” architecture § Configurable agent polling mechanism § Encrypted, end-to-end replication § Distributed architecture for batched jobs § Firewall sensitivity (contained ports) 17 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software OS Deployment Architecture 18 TPM 7. 1. 1 IBM Software Group | Tivoli software OS Deployment Architecture 18 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Scalable Distribution Architecture § Scalable “fan-in” architecture § IBM Software Group | Tivoli software Scalable Distribution Architecture § Scalable “fan-in” architecture § Configurable agent polling mechanism § Encrypted, end-to-end replication § File “chunking” (Torrent like) § Nearest neighbor peering replication § Distributed architecture for batched jobs § Firewall sensitivity (contained ports) § Gateway Manager “firewall proxy” (secure tunneling) § X 509 Certificate based SSL encryption between endpoints § Potential for external certificate handler support 19 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software End to End Deployment Lifecycle (6) Publish Job IBM Software Group | Tivoli software End to End Deployment Lifecycle (6) Publish Job Plan (get and install) (1) Agentless Discovery (via RXA/SSH) (5) Agent Registration (SSL) (7) Publish Job Binaries (11) Report Job Status (2) Push Agent Installable Binary (via RXA/SSH) (3) Launch Agent Install (via RXA/SSH) (8) Fetch Job Plan(s) (9) Fetch Binaries (4) Automated Agent Install (10) Execute Job Plan 20 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Scalable Distribution Infrastructure (SDI) 21 TPM 7. 1. IBM Software Group | Tivoli software Scalable Distribution Infrastructure (SDI) 21 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Port Usage and Traffic Flow 22 TPM 7. IBM Software Group | Tivoli software Port Usage and Traffic Flow 22 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Port Usage and Traffic Flow (Firewall) 23 TPM IBM Software Group | Tivoli software Port Usage and Traffic Flow (Firewall) 23 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Firewall / NAT Support 24 TPM 7. 1. IBM Software Group | Tivoli software Firewall / NAT Support 24 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Device Models and Automation Concepts A Device Driver, IBM Software Group | Tivoli software Device Models and Automation Concepts A Device Driver, also referred to as a Device Model, is a group of workflows that can be a applied to an IT asset. Common actions, such as adding an IP address to a computer, are represented in a generic form by a logical device operation Workflow: A simple program with a number of constructs that is used to manage an environment. Automation Package: A collection of commands, shell scripts, workflows, logical device operations, and Java™ plug-ins that applies to the operation of a specific type of software component or a physical device TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Our solutions are delivered via an integrated approach IBM Software Group | Tivoli software Our solutions are delivered via an integrated approach that provides faster time to value, grows easily with your needs, and preserves your investments Integrated Solution An Integrated set of solutions represent the full management of data, processes, tooling and people Service Request and Fulfillment Management Common Data Model The core solutions share a common data subsystem for simple data sharing Processes that Work Together The core solutions share a process workflow automation engine No Rip and Replace Leverage existing investments in IBM and 3 rd party IT management tools IT Assets • Attributes • Relationships Server & Application Provisioning & Release Management Process Artifacts CIs • Attributes • Related to CIs and Assets • Relationships • Process Definitions • Configuration Data Tivoli Process Automation engine Common applications | Common workflow | Common reporting | Common User Interface | Common Autonomic Extensions Incident and Problem Management Asset, Change & Configuration Management Lower Cost of Ownership Lower infrastructure and training costs, simple upgrade model TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Tivoli Process Automation Engine (TPAe) Delivers the Common IBM Software Group | Tivoli software Tivoli Process Automation Engine (TPAe) Delivers the Common Base Capabilities Common User Interface Common Configuration Services Web Based Workflow Process Workflow Runtime & Services User Configurable User Interfaces Configurable by roles Data Extensions Role base data access Data Visualization Reporting Engine Report Definition Collaboration Notification Escalation Security Common Data Subsystem CIs Assets Process Artifacts Meta Data • Attributes • Relationships • Related to CIs and Assets • Configurations • Process Out of the Box Reports TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Tivoli Process Automation engine enables an integrated portfolio IBM Software Group | Tivoli software Tivoli Process Automation engine enables an integrated portfolio Common User Interface Common Configuration Services Web Based Service Request Mgmt Workflow Change & Configuration Mgmt Incident, Problem and Catalog Capacity Mgmt Release Mgmt Storage Mgmt IT Asset Mgmt Enterprise Asset Mgmt Process Workflow Runtime & Services User Configurable User Interfaces Configurable by roles Data Extensions Role base data access Data Visualization Reporting Engine Collaboration Notification Escalation Security Integration Modules Common Data Subsystem Report Definition CIs Assets • Attributes • Relationships Meta Data Process Artifacts • Configurations • Process • Related to CIs and Assets Discovery and Application Dependency Mapping Out of the Box Reports Reconciliation Federation Discovery Operational Management Products >Storage Mgmt >Application Mgmt >Network Mgmt >Security Mgmt Data Adapters IBM & Non-IBM Software >Monitoring >Discovery tools >Server/Device Mgmt >Customer developed IT Infrastructure (Server, Storage, Network, Security, Software, Applications, Transactions, Services) TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Customer Opportunity with 7. 1. 1 § Industry IBM Software Group | Tivoli software Customer Opportunity with 7. 1. 1 § Industry Leading User Interaction Experience A base to propel industry-leading user experience in provisioning space A service management platform that is easy to use, field-tested, flexible, and customizable (UI and Data) § Integrated Process Automation Adjacency: Integrated Process Automation offerings: TADDM, CCMDB, Release PMP, and SRM. TPM becomes the “Do’er” of Tasks Process visibility (with different teams provisioning network, storage, and servers) Ability to produce “Systems Mgt. Dashboards” by role Ability to bridge between Processes and Actions Connect Approved changes to actual actions via TPM Automated remediation for specific deviations (e. g. , wrong attribute value) § OOTB Content Automation tasks (Discovery, Install agent. Etc. ) Tasks that can be used readily in service mgt. processes (e. g. , automated remediation of changed config. File): Change, Release, Run. Books, SRM, etc. § Free Function from TPAe Escalations, Actions, BIRT Reporting, Uniform Security, … TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software TPM 7. 1. 1 Extends TPAe for Task IBM Software Group | Tivoli software TPM 7. 1. 1 Extends TPAe for Task Automation Common User Interface Common Configuration Services Web Based Workflow User Configurable User Interfaces Configurable by roles Data Extensions Role base data access Data Visualization Reporting Engine Report Definition TPM Patch Deployment Software Deployment OS Deployment CCMDB Virtualization Process Workflow Runtime & Services Collaboration Notification Escalation Security Common Data Subsystem CIs Assets Process Artifacts • Attributes • Relationships • Related to CIs and Assets Meta Data SRM … TPM Engines for Scalable Distribution & Task Mgt. Operational Mgmt Products TPM Data • DCM objects • Configurations • Other TPM data • Process Discovery Out of the Box Reports Discovery and Application Dependency Mapping (TADDM) Reconciliation Federation Discovery TPM Discovery IT Infrastructure (Server, Storage, Network, Security, Software, Applications, Transactions, Services) TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Start Centers: At-a-glance view by Role Drill Down IBM Software Group | Tivoli software Start Centers: At-a-glance view by Role Drill Down cap. Favorite Applications for Patch, SW depl, Agent install, discovery, etc. TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Seamless: Use Other Apps through TPM 7. 1 IBM Software Group | Tivoli software Seamless: Use Other Apps through TPM 7. 1 UI TPAe UI TPMf. OSD Panels TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Reporting - The usual list, chart kind of IBM Software Group | Tivoli software Reporting - The usual list, chart kind of reports with hyperlinks - About 50 OOTB reports Hyperlink Click on the chart area to link to report that shows the status of all tasks or tasks of a particular status. Report – Task Status Summary Compliance Check Status Count % Compliant 100 80 No Compliance Check 300 8 Not Compliant 50 12 TPM 7. 1. 1 © 2008 IBM Corporation

IBM Software Group | Tivoli software Summary § TPM 7. 1. 1 is being IBM Software Group | Tivoli software Summary § TPM 7. 1. 1 is being built on Tivoli Process Automation engine (proven usability and § § § § ease of customizability) Start centers by role provide at-a-glance views Denser UIs so users find what they need quickly – Also resource oriented views UIs are customizable. You can use TPAe tooling to show extended attributes in UIs. ISM Adjacency: TPM as the Do’er of process tasks (from Change/Release/SRM…) Tighter integration with TPM for OSD – all through a single UI. BIRT reporting is easier for customization (Eclipse-based, open standards tooling) Better usability: matching operations to target selection better agent status reflection in SDI OOTB HA policies and bundled TSA Simplified task model – all task status in one place § More Virtualization support (Solaris Zones, VMotion, WPARs) § Preserved: Task oriented views for advanced users; DCM data model & workflows, CLI & Web service interfaces TPM 7. 1. 1 © 2008 IBM Corporation