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IAM MEMBERSHIP BREAKFAST Thursday, October 11, 2012 8: 00 am – 10: 00 am IAM MEMBERSHIP BREAKFAST Thursday, October 11, 2012 8: 00 am – 10: 00 am

JEFFERY COLEMAN Chair, IAM Executive Committee President Coleman World Group JEFFERY COLEMAN Chair, IAM Executive Committee President Coleman World Group

IAM Sponsors Platinum Sponsors Interstate International Inc. Universal Relocations India Pvt Ltd IAM Sponsors Platinum Sponsors Interstate International Inc. Universal Relocations India Pvt Ltd

IAM Sponsors Gold Sponsors Coleman World Group DAS Global Services, Inc. Denali Group Inc. IAM Sponsors Gold Sponsors Coleman World Group DAS Global Services, Inc. Denali Group Inc. De. Witt Companies Ltd, LLC Enterprise Database Corporation Flat Rate Intlmovers. com National Van Lines Inc. Paxton International

IAM Sponsors Silver Sponsors Air Animal Pet Movers Moveware Pty Ltd Globalink Logistics Group IAM Sponsors Silver Sponsors Air Animal Pet Movers Moveware Pty Ltd Globalink Logistics Group Ltd. S. E. A. Corp. Gosselin Group N. V. Shipco Transport Inc. Gridiron Forwarding Co. , Inc The Pasha Group IMC-International Movers Convention Ltd. Victory Packaging Isaac's Moving and Storage

HEATHER ENGEL President, AFW Scholarship Fund President True North Relocations, LLC. HEATHER ENGEL President, AFW Scholarship Fund President True North Relocations, LLC.

Alan F. Wohlstetter Scholarship Update Alan F. Wohlstetter Scholarship Update

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Scholarship IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Scholarship Recipients § Barbara Savelli Sponsored by: Italian Moving Network § Courtney Hall Sponsored by: Coleman World Group § Elad Gur-Arie Sponsored by: Transclal Fine Arts, Ltd § Ian Bloom Sponsored by: Priority Moving, Inc. § Jacky Chun Ting Sponsored by: Crown Relocations

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Scholarship IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Scholarship Recipients § James Robelotto Sponsored by: Wonjin Transportation Co. , Inc. § Jessica Rothemund Sponsored by: Crown Worldwide § Kristen Hann Sponsored by: Total Military Management § Lauren Hall Sponsored by: Coleman World Group § Mario Cruz Sponsored by: Transcargo, Ltd.

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Alan IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Alan F. Wohlstetter Scholarship Fundraising Committee § § § § Sandra Rowe Maier, AFWSF Chair – Jet Forwarding, Inc. Georgia Angell – Cartwright International, Inc. Mary Arrand – The Pasha Group David Beere – Matson Navigation Co. Andy Cartwright – Cartwright International, Inc. Craig Crawford – Silver Ridge Forwarding, Inc. Christiane Crown – Hidden Valley Moving and Storage, Inc. Gordon Keene – ABBA International, Inc. Monica Paoli – The Pasha Group David Rowe – Jet Forwarding Inc. Yogesh Thakker – 21 st Century Relocations Lori Mc. Brien – Crown Relocations Arthur Drewry – Taylor International Linda Mertz – Covenant Transport Solutions

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 In IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 In Kind Donations & Other § ACE Relocation Systems, Inc. § Daycos – In memory of Richard De. Witt § Jackie & George Agner – In memory of Richard De. Witt § John & Dana Rotticci

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Bronze IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Bronze level; $500 - $999 § Affiliated Transportation Systems, Inc. § Allstates Worldwide Movers, Inc. – In honor of our men & women in the Armed Forces § Aloha International § Andrews Forwarders, Inc. § Claims Adjustment Technology – In honor of Sandra Rowe Maier § Gulf Agency Group § Pearl Forwarding, Inc. § R. D. Simmons & Associates, Inc. – In memory of Robert D. Simmons

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Bronze IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Bronze level; $500 - $999 § Richard & Judith Curry § Royal Alaskan Movers – In memory of Richard De. Witt § See Sped USA § Sourdough Transfer, Inc. – In memory of Sue Ann Gregory § TG International Insurance Brokerage – In memory of Richard De. Witt § Westpac International, Inc.

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Silver IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Silver level; $1, 000 - $2, 499 § Adele Forwarding – In memory of Woodrow & Richard De. Witt § Arrowpak Military Services, Ltd § Atlas World Group International § Cartwright International Van Lines, Inc. § Classic Forwarding, Inc. § Coleman World Group § Crystal Forwarding

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Silver IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Silver level; $1, 000 - $2, 499 § De. Witt Transportation Services of Guam – In memory of Woody Dewitt § Executive Moving Systems § Foremost Forwarders, Inc. § Terry Head, International Association of Movers § Jet Forwarding § Nilson Van & Storage § Southwest Port Services, Inc.

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Silver IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Silver level; $1, 000 - $2, 499 § Sterling International § Stevens Van Lines, Inc. § Taurus Forwarding, Inc. § Tri Star Freight Systems, Inc. § True North Relocation, LLC § Victory Van Corp. § Worldwide Moving & Storage

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Gold IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Gold level; $2500 - $4, 999 § ABBA International § Approved Forwarders, Inc. – In memory of Richard De. Witt § Daycos § Gateways International, Inc. § Government Logistics, N. V. § Pac Global Insurance Brokerage § Royal Hawaiian Movers – In memory of Richard De. Witt § The Pasha Group

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Platinum IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Platinum level; $5, 000 and above § AARE Logistics § Crown Worldwide Holdings, Ltd – In memory of James Thompson, Sr. § Deseret Forwarding International § De. Witt Companies, Ltd. , LLC – In memory of Richard De. Witt § Gridiron Forwarding Company § Hyatt Regency Denver Convention Center § National Forwarding Co. , Inc. – In honor of Alan F. Wohlstetter and in memory of F. L. Mc. Kee Sr.

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Alan IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 Alan F. Wohlstetter Scholarship Board § Mr. Terry Head § Mr. Jeff Coleman § Ms. Jackie Agner § Ms. Amy Brewer § Ms. Amy Nilson § Ms. Sandra Rowe Maier § Mr. Doug Finke § Mr. Alan F. Wohlstetter

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012

Crown Worldwide Holdings, Ltd. Crown Worldwide Holdings, Ltd.

Dewitt Companies Dewitt Companies

Gridiron Forwarding Company. , Inc. Gridiron Forwarding Company. , Inc.

National Forwarding Co. , Inc. National Forwarding Co. , Inc.

 IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 THANK IAM 50 th Meeting: Washington, D. C. * October 10 -13, 2012 THANK YOU!

HALL OF HONOR INDUCTIONS HALL OF HONOR INDUCTIONS

JEFFERY COLEMAN Chair, IAM Executive Committee President Coleman World Group JEFFERY COLEMAN Chair, IAM Executive Committee President Coleman World Group

JOHN DAY Chair, Hall of Honor Selection Committee Founder Daycos JOHN DAY Chair, Hall of Honor Selection Committee Founder Daycos

HALL OF HONOR INDUCTIONS HALL OF HONOR INDUCTIONS

BRIAN CHARLES Accepted by Niall Mackay BRIAN CHARLES Accepted by Niall Mackay

HALL OF HONOR INDUCTIONS HALL OF HONOR INDUCTIONS

ALAIN TAÏEB ALAIN TAÏEB

HALL OF HONOR INDUCTIONS HALL OF HONOR INDUCTIONS

RICHARD M. SMITH Accepted by Debora Smith Trainor RICHARD M. SMITH Accepted by Debora Smith Trainor

HALL OF HONOR INDUCTIONS HALL OF HONOR INDUCTIONS

STATE OF IAM ADDRESS “Industry Snapshot” STATE OF IAM ADDRESS “Industry Snapshot”

TERRY R. HEAD President International Association of Movers TERRY R. HEAD President International Association of Movers

2012 President’s Report IAM STAFF • • Belvian Carrington, Sr. Lanee Johnson Jamila Kenney 2012 President’s Report IAM STAFF • • Belvian Carrington, Sr. Lanee Johnson Jamila Kenney Brian Limperopulos Julia O’Connor Janet Seely Charles White

2012 President’s Report FINANCIAL In lieu of a 12 month audit, a full 18 2012 President’s Report FINANCIAL In lieu of a 12 month audit, a full 18 month audit was conducted following close of books on December 31, 2011. Revenues: From July 1, 2010 to December 31, 2011 = $6, 181, 134 Expenses: Total estimated expenses for same period = $5, 741, 169 Cash and Investments: As of December 31, 2011 = $2, 382, 311 Total Unrestricted Net Assets: $2, 468, 602

2012 President’s Report Annual Meeting Expenses • ‘ 07 New York City $1, 407, 2012 President’s Report Annual Meeting Expenses • ‘ 07 New York City $1, 407, 888 1879 Attendees • ‘ 08 Hawaii $ 859, 023 1540 Attendees • ‘ 09 Orlando $1, 075, 745 1729 Attendees • ‘ 10 San Diego $1, 136, 966 1740 Attendees • ‘ 11 Denver $1, 097, 531 1670 Attendees

2012 President’s Report Membership Ms. Julia O’Connor IAM maintains 6 types of memberships; 3 2012 President’s Report Membership Ms. Julia O’Connor IAM maintains 6 types of memberships; 3 corporate & 3 individual Total Worldwide Membership: 2, 350 in 174 Countries • • U. S. Governing Members 116 Overseas Governing Members 17 U. S. Core Members 380 Overseas Core Members 1516 Supplier Members 60 IAM-YP Members 241 Industry Veterans 14 Student Members 6

2012 President’s Report 2012 New Member Joins As of September 1, 2012, IAM has 2012 President’s Report 2012 New Member Joins As of September 1, 2012, IAM has added 105 new member companies South America 7% Africa 10% North America 19% Asia 45% Europe 16% Oceania 3%

2012 President’s Report Top (5) Business Types for Core, Governing, and Supplier Members Customs 2012 President’s Report Top (5) Business Types for Core, Governing, and Supplier Members Customs House Broker Relocation 5% Company 5% Port Agent 7% All Others 29% Full Service Agent 34% Commercial Forwarder 20%

2012 President’s Report Comparison of Governing Members by Geographic Location from 2012 & 2011 2012 President’s Report Comparison of Governing Members by Geographic Location from 2012 & 2011 2012 Governing Members 2011 Governing Members United States 91%

2012 President’s Report Percentage of Core Members by Region Europe 27% Asia 29% Africa 2012 President’s Report Percentage of Core Members by Region Europe 27% Asia 29% Africa 8% North America 28% Oceania 2% South America 6%

2012 President’s Report Top Five (5) Supplier Category Types Personnel Recruitment & Training 8% 2012 President’s Report Top Five (5) Supplier Category Types Personnel Recruitment & Training 8% Specialty Services 6% Insurance and Transit Claim Service 40% Packaging /Containers / Moving Equipment 21% Technology Services 26%

 2012 President’s Report IAM (Individual) Members by Functional Area General Manager 11% Other 2012 President’s Report IAM (Individual) Members by Functional Area General Manager 11% Other (Consultant, Asst. Operations (incl. COO) Mgr. ) 1% Accounting/Billing 2% 2% Vice President 5% Manager 24% Director 14% Administrator/Coordinator 5% Top Executive (CEO /Partner / President /Owner) 35%

 2012 President’s Report IAM – Young Professionals Group (IAM-YP) A focused networking group 2012 President’s Report IAM – Young Professionals Group (IAM-YP) A focused networking group for those new in their careers and the Association – an open opportunity for all IAM Members age 39 and under YP Chair: Ms. Amy Nilson YP Vice Chair: Ms. Amy Kline IAM staff coordinator: Mr. Brian Limperopulos (IAM Programs Manager) • YP Management Board (YPMB) includes (1) representative from (7) geographic regions • Governing Members afforded three (3) free YP Memberships • Future plans to focus on education and professional development • IAM YP election results to be announced at the IAM-YP Membership Meeting IAM-YP website: www. IAM-yp. org

 2012 President’s Report IAM – Young Professionals Group by Region Oceania 3% Middle 2012 President’s Report IAM – Young Professionals Group by Region Oceania 3% Middle East and Near Asia 6% Africa 2% Europe 20% East and Southeast Asia 6% North America 50% Latin America 14%

 2012 President’s Report IAM Communications Ms. Janet Seely § Membership Directory § On-Line 2012 President’s Report IAM Communications Ms. Janet Seely § Membership Directory § On-Line Directory § The Portal Magazine § Electronic Newsletters and e-Blasts § IAM Websites: www. IAMovers. org / www. IAMmeetings. org § New Association Management System (AMS) – “Association Anywhere” § New Website – coming in 2013 § New Content Management System (CMS) § IAM Job Board § Social Media

 2012 President’s Report IAM – Social / Mobile Applications § Twitter § Linked. 2012 President’s Report IAM – Social / Mobile Applications § Twitter § Linked. In § IAM (You. Tube) Video Channel § Download the IAM 2012 Mobile App (Apple, Android & Web-based)

 2012 President’s Report IAM Membership Profiles Please remember to keep your points of 2012 President’s Report IAM Membership Profiles Please remember to keep your points of contact, mailing address and email address up-to-date § This information is listed in the Print and Online Membership Directories, where IAM members will be contacting you for business. § Appointing a point of contact and billing contact will help ensure delivery of IAM communications.

 2012 President’s Report IAM Programs Mr. Brian Limperopulos § Security and Customs § 2012 President’s Report IAM Programs Mr. Brian Limperopulos § Security and Customs § Shipper Guides § Technology Partnership – Globally Based Consensus Committee § 2008 IAM – ANSI accredited standards developer § 2010 Received ANSI approval of electronic codes § Ongoing effort to obtain ISO approval § Receivable Protection Program (RPP) § 2011, IAM reimbursed (23) qualified invoice claims in the amount $22, 384. § Invoice Dispute Resolution Program (IDRP) assists RPP members to recover outstanding debt from other IAM members. § Alleged (slow-payer) Debtor Alerts

2012 President’s Report 2012 RPP Membership by Region Oceania 4% North America 27% Africa 2012 President’s Report 2012 RPP Membership by Region Oceania 4% North America 27% Africa 3% East and Southeast Asia 17% Middle East & Near Asia 9% Latin America and Caribbean 6% Europe 34%

 2012 President’s Report IAM Code of Ethics IAM Members’ Ethics Council established on 2012 President’s Report IAM Code of Ethics IAM Members’ Ethics Council established on January 1, 2012. • Rick Curry appointed as Ethics Council Chair. • Council is composed of IAM members from diverse regions and industry sectors to provide balance. • Ethics Council adjudicates alleged breaches of the IAM Code of Ethics in accordance with the Code of Ethics Enforcement Procedures. • First meeting of the Ethics Council to convene this week. • Two Code of Ethics allegations have been submitted to the Council.

2012 President’s Report Congressional and Government Mr. Jim Wise & Mr. Bryan Vickers, The 2012 President’s Report Congressional and Government Mr. Jim Wise & Mr. Bryan Vickers, The PACE Companies, Arlington, VA § Continued responsibility to monitor, promote and advocate on behalf of IAM in all federal legislation, regulations and programs • U. S. Congress • Federal Maritime Commission (FMC) • Department of Homeland Security (DHS) • U. S. Transportation Security Agency (TSA) • U. S. Customs and Border Protection (CBP) • Department of Commerce • DOT – Federal Motor Carrier Safety Administration • USDA – U. S. Department of Agriculture

2012 President’s Report Government – Key IAM Relationships § General Services Administration (GSA) • 2012 President’s Report Government – Key IAM Relationships § General Services Administration (GSA) • Ongoing contact with divisions of GSA that manage both the CHAMP Program and the Transportation Audits Division § U. S. Department of State (DOS) • Constant and desirable source of business for TSPs and Agents: In 2011 there were 22, 800 international shipments • DOS cooperating with U. S. Department of Defense; manage DOD shipments for military personnel assigned to U. S. Embassies and Consulates DOD/DOS program will continue and new destinations have been added

2012 President’s Report Department of Defense (DOD) Mr. Charles (Chuck) White Topics/Issues § Business 2012 President’s Report Department of Defense (DOD) Mr. Charles (Chuck) White Topics/Issues § Business Case Analysis (BCA) – Outsourcing § Proposed Change – Fuel Surcharge (FSC) baseline § Peak Season “Hot Wash” Review o Refusal Policy o 70% Rule o SIT @ Origin o Short Fuse Definition (5 vs. 10 days) o Code 2 Usage – dedicated channels? ?

2012 President’s Report Department of Defense (DOD) – Topics/Issues cont’d § Open Season 2013 2012 President’s Report Department of Defense (DOD) – Topics/Issues cont’d § Open Season 2013 • “Definition of a TSP” § New DPS Contract Update – what does this mean for industry? § Phase III Rules • New DPM Business Rules, Electronic Billing Updates for NTS & DPM § Increase in Inter-Agency Agreements • DOD & State Department § GSA & GSA Audits Updates § FRV - Unearned Freight Update

2012 President’s Report Alan F. Wohlstetter Scholarship Fund § AFWSF Leadership: § § • 2012 President’s Report Alan F. Wohlstetter Scholarship Fund § AFWSF Leadership: § § • Heather Engel, President • Jackie Agner, Secretary • Sandra Rowe Maier, AFWSF Fund Raising Committee Chair Current Fund Balance: $401, 366. 91 In honor of AFWSF 10 -year anniversary, ten (10) $5, 000 scholarships were awarded to IAM Member company employees and/or their dependents AFWSF 2012 “Goldfinger Casino” § Applications for scholarship submitted to: www. afwscholarship. org

 2012 President’s Report International Shippers Association (ISA) As of September 1, 2012 – 2012 President’s Report International Shippers Association (ISA) As of September 1, 2012 – Total ISA Membership = 229 § Established 1999 as a collective buying group; now operates with its own corporate identity and Board of Directors § Patronage dividend of $100, 000 being distributed to MIL/GOV participants based on through-put § Commercial expansion efforts seeing recent success (Mallory Alexander International Logistics, Direct Container Lines/Vanguard Logistics & S. E. A. Corp. ) § Membership open to IAM and non-IAM members § Three “Top Bookers” to be recognized at ISA meeting ISA web site: www. isaship. org

2012 President’s Report 2012 ISA Membership Total ISA Members: 229 Commercial Members: 51 / 2012 President’s Report 2012 ISA Membership Total ISA Members: 229 Commercial Members: 51 / Military Members: 178 ISA Non-IAM Members 36% IAM Core Members 27% IAM Supplier Members 0% IAM Governing Members 37%

2012 President’s Report INDUSTRY SNAPSHOT How’s Business? ? IAM Member Survey September 2012 2012 President’s Report INDUSTRY SNAPSHOT How’s Business? ? IAM Member Survey September 2012

INDUSTRY SNAPSHOT What is the Business Mix of Your Company? 90. 00 80. 00 INDUSTRY SNAPSHOT What is the Business Mix of Your Company? 90. 00 80. 00 70. 00 Average 60. 00 Weighted Rating 50. 00 40. 00 30. 00 20. 00 10. 00 Military and Government Corporate Accounts/National Accounts Private/COD

INDUSTRY SNAPSHOT Do Third-Party Move Management Companies Provide Your Company with Moves? No 45% INDUSTRY SNAPSHOT Do Third-Party Move Management Companies Provide Your Company with Moves? No 45% Yes 55%

INDUSTRY SNAPSHOT In Which Service Lines Does Your Company Currently Operate? 90. 0% Percentage INDUSTRY SNAPSHOT In Which Service Lines Does Your Company Currently Operate? 90. 0% Percentage of Respondents 80. 0% Local Moving 70. 0% In-country Moving 60. 0% Office and Commercial Moving 50. 0% Fine Arts 40. 0% Records Storage 30. 0% 20. 0% 10. 0% Logistics None of the Above

 INDUSTRY SNAPSHOT Which Services Lines Will Your Company Seek to Diversify in the INDUSTRY SNAPSHOT Which Services Lines Will Your Company Seek to Diversify in the Future? 50. 0% 44. 3% Percentage of Respondents 45. 0% 40. 0% Local Moving 35. 0% In-country Moving 30. 0% Office and Commercial Moving 24. 7% 25. 0% 21. 6% 19. 6% 20. 0% 14. 4% 15. 0% Fine Arts Records Storage Logistics 10. 0% 6. 2% 5. 0% 0. 0% 4. 1% Other (please specify)

 INDUSTRY SNAPSHOT What is Your Company's Projected Revenue for 2012? More than $20 INDUSTRY SNAPSHOT What is Your Company's Projected Revenue for 2012? More than $20 million $10 – $20 million $5 - $10 million $1 - $5 million Less than $1 million dollars 0. 0% 5. 0% 10. 0% 15. 0% 20. 0% 25. 0% 30. 0% Percentage of Respondents 35. 0% 40. 0% 45. 0% 50. 0%

 INDUSTRY SNAPSHOT Has Your Company's Revenue Increased? Increased, 63. 1% Increased Decreased, 20. INDUSTRY SNAPSHOT Has Your Company's Revenue Increased? Increased, 63. 1% Increased Decreased, 20. 6% Decreased Stayed the Same, 16. 3%

INDUSTRY SNAPSHOT How Does Your Company Measure Success? Owner Satisfaction Employee Satisfaction Customer Satisfaction INDUSTRY SNAPSHOT How Does Your Company Measure Success? Owner Satisfaction Employee Satisfaction Customer Satisfaction A Growing Customer Base Profit 0. 00 20. 00 40. 00 60. 00 80. 00 Average Weighted Rating 100. 00 120. 00 140. 00

INDUSTRY SNAPSHOT Has Your Company Been Successful Over the Past 12 Months? Disagree, 11. INDUSTRY SNAPSHOT Has Your Company Been Successful Over the Past 12 Months? Disagree, 11. 0% Strongly Disagree, 0. 7% Strongly Agree, 30. 8% Agree, 57. 5%

Full Survey Results Future The Portal Magazine Full Survey Results Future The Portal Magazine

 2012 President’s Report Future IAM Annual Meetings § 2013 – 51 st Annual 2012 President’s Report Future IAM Annual Meetings § 2013 – 51 st Annual Meeting – Vancouver, Canada October 7 -10, 2013 Conducted in collaboration with CANDIAN ASSOCIATION OF MOVERS (CAM) § 2014 – Orlando, Florida Marriott World Center § 2015 – San Diego, California Manchester Grand Hyatt

IAM MEMBERSHIP BREAKFAST Thursday, October 11, 2012 8: 00 am – 10: 00 am IAM MEMBERSHIP BREAKFAST Thursday, October 11, 2012 8: 00 am – 10: 00 am