Human Resources as a Business Partner Nurit Shiber, HR Business Partner Emerging Markets Group May, 2009 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
Agenda • Amdocs HR Organization • Amdocs HR Vision • What is a business partner – • From a theoretical perspective • From a Manager’s perspective • From a Personal perspective • HR & Learning Partners Synergy • Key takeaways 2 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
Amdocs HR Organization • 250 HR employees world wide • 17, 000 Employees in Amdocs • Head of HR is a an Amdocs Mgmt member (from 2005) • The term HR Business Partner was introduced to the HR community in 2005 • HR is a strong function involved in all key decisions in the company 3 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
Amdocs HR Vision Building a winning culture in an agile environment with outstanding leaders and inspired employees that impact the way the world communicates 4 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
Business Partner in the eyes of Theory > Leading Model – “Strategic Business Partner (SBP)” by Robinson & Robinson Strategic HR Approach Traditional HR Approach 1. 2. 3. 4. 5. 6. 7. 8. 5 Results Focus Reactive & Proactive Engagement Client-In rather Than HR-Out Solution Neutral Multiple Solutions Clients & Accountabilities Front-End Assessment Measurement of Solutions & Results Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
Strategic Partner Accountabilities Identify and Partner to Support Strategic Projects Influence Business Strategies and Direction • Reframe Requests to identify Strategic Opportunities • Contribute to Formation of Business Strategies and Plans • Integrate HR Strategic Plan and initiatives into a Business Plan • Proactively identify Strategic Opportunities • Implement People initiatives in Support of Business Plan • Implement Strategic Projects BUILD CLIENT PARTNERSHIPS ACCESS 6 CREDIBILITY TRUST Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
Business Partner in the eyes of Leaders (my leader…) > Be a trusted advisor to the Group President > Position himself/herself as someone that group mgmt can consult on topics that are not only HR related > Understand the business > Represent the field needs to corporate and vice versa > Promote excellence of employees and mangers in staffing, promotions > Adjust the organizational structure so it can fit the business needs 7 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
Business Partner from a personal perspective (the ‘HOW’) > Always strive to make an impact! > Map the leaders with whom you can partner to achieve the impact (within and without the unit) > Understand the business > Map the business pain points or key areas for business success > Always Strive to know more – constantly connect the dots > Ask to participate in critical meetings even if you were not invited to them 8 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
Business Partner from a personal perspective > Courage and Balance are two key skills > Show both - Persistence and Flexibility > Combine Consulting with Execution Skills > Combine Strategic thinking with understanding of the details > Always think one step ahead 9 > Cascade your vision to your team and be a role model Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
HR & Learning Partners – Strong synergy > The work model should be partnership > HR should open the door for Learning and Vice Versa > The two functions need to be fully coordinated between themselves and the business plan > Example from my life 10 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
Key takeaways > Make an Impact in everything you do > Always strive to know more – especially about the business > True Partnerships with leadership is key – it happens only when you bring value…. > HR & Learning Partners need to be fully aligned and work side by side 11 Information Security Level 1 – Confidential © 2008 – Proprietary and Confidential Information of Amdocs
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