Скачать презентацию Effective Outsourcing Strategies Featured guests George J Atis Скачать презентацию Effective Outsourcing Strategies Featured guests George J Atis

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Effective Outsourcing Strategies Featured guests: George J. Atis Dan Mc. Lean Effective Outsourcing Strategies Featured guests: George J. Atis Dan Mc. Lean

Slide Menu § 2002: A year in review § The Outsourcing Topology § IDC Slide Menu § 2002: A year in review § The Outsourcing Topology § IDC Survey data § Client-side methodology § Vendor-side methodology § Contacts

2002 – A Year in Review Canadian outsourcing market was strong in 2002 Many 2002 – A Year in Review Canadian outsourcing market was strong in 2002 Many Canadian contracts appeared: § $2. 2 B Canada Post and CGI § $1. 3 B CIBC and HP Services (but doesn’t really count) § $700 M Bombardier and CSC § $660 M OPG and CGE&Y § $535 M Manulife Financial and IBM GS § $250 M Sun Life and IBM GS § $200 M Desjardins Group and CGI § $200 M Alcan and CGI § $160 M Stelco and EDS Typically five- to 10 -year contracts

The Outsourcing Topology Drivers Increase Efficiencies Too risky, too uncertain Keep up With Rapidly The Outsourcing Topology Drivers Increase Efficiencies Too risky, too uncertain Keep up With Rapidly Advancing Technology Can’t bring IT back in-house - if I want Refocus Critical Resources Complexity: what to outsource Reduce or Stabilize Costs Losing control ss ne si ess Bu roc P Eco mme rce Proc e Serv ssing ices Network and Desktop Operations re nt Ce sk ll De Ca lp He tre en ing a C rc at sou D t Ou Inhibitors Application Development ns tio ing ica c pl our Ap ts Ou

Activities Currently Outsourced N=100; Q 16. Which of the following activities do you currently Activities Currently Outsourced N=100; Q 16. Which of the following activities do you currently outsource? Source: IDC Canada, 2002

Determining Factor in Organizations’ Decision to Outsource Activities N=100; Q 18. What event ultimately Determining Factor in Organizations’ Decision to Outsource Activities N=100; Q 18. What event ultimately prompted – or would prove to be the determining factor – in your organization’s decision to outsource an activity? Source: IDC Canada, 2002

Benefits derived from outsourcing – a match N=177; A 04. What do you perceive Benefits derived from outsourcing – a match N=177; A 04. What do you perceive are the top 2 benefits/value derived from outsourcing? Source: IDC Canada, 2003

If Outsourcing, Organization Prefers to Retain Control Over… N=177; A 07. If or when If Outsourcing, Organization Prefers to Retain Control Over… N=177; A 07. If or when considering to outsource an aspect of your business, what ONE aspect of control of your outsourcing arrangement do you prefer to retain? Source: IDC Canada, 2003

Thoughts If a customer does not have a clear understanding of IT costs, then Thoughts If a customer does not have a clear understanding of IT costs, then they should not outsource. Is there a trend towards dealing with advisors and brokers? Would they be helpful to you? General rule in outsourcing is have an exit strategy: - Are you equipped to take over when the contract expires - Be vigilant in measuring performance and value What’s in store for IT service providers in 2003? - Are telcos still targeting IT services? There’s evidence to suggest some are looking to retrench into familiar territory. Bell, Aliant, Telus. - Consultants also want to be outsourcers – Accenture, CGI, Bearing Point - One-stop shops

Contacts George J. Atis George. Atis@mcmillanbinch. com Partner; Chair of the Outsourcing Practice Group Contacts George J. Atis George. [email protected] com Partner; Chair of the Outsourcing Practice Group Mc. Millan Binch LLP Dan Mc. Lean [email protected] com Director, Outsourcing & IT Utility Services Research IDC Canada John Pickett [email protected] com VP; Editor-in-chief, IT World Canada Inc. Mark your calendars: Toronto, May 5, 2003 Info and registration at: www. itworldcanada. com/events