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Dealer Recommendations ONE INDUSTRY VOICE FOR ALARM MANAGEMENT ISSUES….
SIAC, Inc. l Need for One-Voice to Represent the Alarm Industry! l Started Operation 2003 l 501(c)(6) Non-Profit l Governed by the Four North American Alarm Associations
One voice for the alarm industry… We manage the alarm issue for the major North American security trade associations.
Contributors: ADT Security Services Alarm Detection Systems - TN Altronix Bosch Security Systems Brinks Home Security CANASA CSAA DMP - Digital Monitoring Products DSC - Digital Security Controls Emergency 24 GE/Interlogix General Alarm - IN Honeywell/ADEMCO NAPCO Security Systems Network Multifamily NBFAA Safeguard Security Systems AZ SIA Vector Security - PA Wayne Alarm Systems - MA INDUSTRY THANKS YOU!
SIAC, We work to… l Reduce Dispatches l Educate all parties – Solutions l Share Information l Promote/Support effective ordinances l Support Measures to Help Recover Costs to Law Enforcement
Staff of Experts… l Experience: 65 years in Law Enforcement l 43 years in Alarm Industry Management l l Unique team unequaled in North America l Addressed/Assisted 1000’s of agencies AVAILABLE TO LAW ENFORCEMENT & INDUSTRY AS A FREE RESOURCE!
Cooperative efforts… l Participate with IACP & NSA leaders & others l Conduct Seminars at National, State & Local Meetings l FBI – LEEDA Training l Assist alarm administrators on ordinance preparation
Responsive Team… l Ready - Short notice travel. . Associations that need help l Council meetings/County Government l l Lobby/Testify as required l Coordinate w/National Alarm Companies l Coordinate w/Local Alarm Dealers l Coordinate w/Business Leaders
SIAC Action Items… l Ordinance w/Best Practices – Enforced! l ECV (Multiple Call Verification) l ANSI CP-01 Equipment Requirement l Communication & Cooperation
Our Concerns… WHY Reduce Alarm Dispatches? Officer Safety l Police Resource Usage l Fines l Real Threat of Non-Response l
Non-Response Threat is Real… FROM 1997 -2003 ONLY 9 JURISDICTIONS OPTED FOR NON-RESPONSE…. Verified Response (non-response)- In effect by policy or Ordinance: Las Vegas Lane County, OR West Valley, UT Salt Lake City, UT Henderson, NV Arvada, CO Eugene, OR Murray, UT Thurston County, WA 1997 – Present 4 th Quarter 1999 3 rd Quarter 2000 December 2000 2 nd Quarter 2001 2002 2 nd Quarter 2003 July 2003 March 2003
Non-Response Threat is Real… IN 2004 ELEVEN MORE CITIES JOINED…. Verified Response (non-response)- In effect by Policy or Ordinance: Summit, CO Broomfield CO Yakima, WA Westminster, CO Nogales, AZ South Salt Lake City, UT Salem, OR Lakewood, CO Milwaukee, WI Burien, WA Bellingham, WA January 2004 1 st Quarter 2004 2 nd Quarter 2004 3 rd Quarter 2004 September 2004 October 2004 January 2005
Organized Strategy… Coordinated* Effort Against Industry l l Pre-briefings on Strategies Agency refuse attempts to communicate City Councils closed to industry input Industry left with few options… l l l Educate Consumers Educate Media Educate City Council *Note: A very small group of agencies, but having some success…
SIAC Recommendations… l Coordinated Communication: Local Chiefs/Sheriffs l City council members l l Reduce Dispatches – Commit NOW! ECV – Multiple Call Verification l Install ANSI CP-01 Control Panels l Train Customers Properly! l
Action Items… l Coordinated l Communication - IESA Each Dealer assigned a jurisdiction Personal visit to alarm unit and Chief l Note concerns or issues l Report back to association l Invite to meetings l l Get Involved with local government Meet city council members l Meet Mayor l
Action Items… l Immediate Need for ECV – Enhanced Call Verification (Multiple calls before dispatch) l Reduces Dispatches 30%-50% National Companies & others doing it! l Request Local Law Enforcement Support l NSA/IACP Support – in place! l Central Station cost savings! l l Some Potential Contract Issues…
Action Items… l Require ANSI – CP-01 Equipment Standard in Ordinance Sets Equipment Defaults to minimize FA l Creates level playing field for companies l Multiple vendors/equipment available l
ANSI CP-01 CONTROL PANEL STANDARDS COMBATING ALARM DISPATCHES
ALL ASSOCIATIONS PARTICIPATED l AIREF Alarm Industry Research & Education Foundation l CSAA Central Station Alarm Association l NBFAA National Burglar & Fire Alarm Association l SIA Security Industry Association l CANASA Canadian Alarm Security Association
UL COMPLIANT l l l l UL 609 - Local Burglar Alarm UL 611 & 1610 - Central Station BA UL 684 - Mercantile & Bank UL 864 - Fire Protective Signals UL 985 & 1023 - Household Fire, BA UL 1635 - Digital BA Communicators UL 1641 - Residential Systems
WHY NEW STANDARDS? l Meeting of Industry Professionals. . . Need for further reductions. . . l Need for standardization. . . l Based on known solutions. . . l Based on HIGH user error. . . l MOST Panel Manufacturers Participated!
False Dispatch Elimination l Most User Errors - During Entry/Exit: l l l User Arms - Exits - Re-enters… User Arms - Fails to Exit in time… User Arms - Building still Occupied… User Arms - Exits Through Wrong Door… User Arms - Fails to exit at all. . .
False Dispatch Elimination l Most User Errors - During Entry/Exit: l User enters - forgets code… User enters - fails to disarm within delay time… l User enters - unfamiliar with system. . . l User enters - through the wrong door… l l non-delayed l no keypad - unable to hear prewarn
New Control Panel Standards l Exit Delay: l l Default - 60 seconds (Min 45 sec) Progress Annunciation - different sound the last 10 seconds of delay l AUTOMATIC RESTART of exit delay, ONCE! (upon re-entry) l Recent Closing - signal sent if alarm within 2 minutes of Exit time expiration
New Control Panel Standards l Exit Delay: l Fail to exit - arms all zones STAY MODE l Remote annunciation supported by panel l Exit Time DOUBLED if user disables pre-warning. (dealer cannot disable globally) l Exit Error - Immediate local alarm. . .
New Control Panel Standards l Entry Delay: l l Default 30 seconds (Minimum 30 sec) Progress Annunciation - different sound last ten seconds of delay Pre-Warning Silenced - after 1 st digit code entry Cancel Message window after abort window - 5 minutes
ALL BURG ZONES… “ABORT WINDOW” l Burglary - default 30 sec* (15 -45 l Fire - default No delay l Hold-up/Tamper - No delay range) *May disable by zone or zone type! LOCAL ALARM STILL SOUNDS - ONLY COMMUNICATION IS DELAYED
New Control Panel Standards l Wireless/Remote accommodations l Inadvertent activation's - Minimized (No “Single Action” buttons… Hold-up, Panic, Fire, Etc) System Acknowledgement - Exterior l Option to eliminate: (default - on) l Exit Time Delay l “Stay Mode” upon failure to exit l
New Control Panel Standards l Other New Features: l l Upon Power Restoral 60 second settling out period. . NO ALARM SIGNALS TRANSMITTED! Swinger shut-down - default - “ 1” (MAX-2) l l l Will reset after 48 hours - with no trips NEW (OPTIONAL)- Swinger Trouble signal sent after 1 st trip Universal disarming sequence - code only
New Control Panel Standards l Other New Features: l l l Cross Zoning features available 1+ duress Eliminated! *70 Call Waiting - 2 nd Call Option… Test in Progress Features Preset Automatic Arming - Audible ! New “Simple” Instruction Card!
New Standards & UL l UL - Testing to the new standards. . . l New UL sticker on panels. . . LISTED DESIGN EVALUATED BY UL IN ACCORDANCE WITH Standard SIA CP-01 Control Panel False Alarm Reduction - Features for
What else you can do. . . In House Employee Training l Pro-Active Approach (Set-up Team) l l l Use new standards on existing panels Call customers within 24 hours of event Service promptly! Target 10 Worst Offenders Monthly l l Use Central Station Software to Track! Be an ACTIVE Member of the Local, State and National Associations
SIAC IS A RESOURCE… l Contact us immediately if an adverse ordinance is being considered l SIAC Resources: Documents/papers for everything l National Company cooperation l Media assistance l SIAC Staff available – short notice travel! l
SIAC Website… siacinc. org l Resource Center Model Ordinance l SIAC Resource CD l Standards l Training Presentations l Contact Information l www. siacinc. org
ONE INDUSTRY VOICE FOR ALARM MANAGEMENT ISSUES…. WWW. SIACINC. ORG