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Dealer Recommendations ONE INDUSTRY VOICE FOR ALARM MANAGEMENT ISSUES…. Dealer Recommendations ONE INDUSTRY VOICE FOR ALARM MANAGEMENT ISSUES….

SIAC, Inc. l Need for One-Voice to Represent the Alarm Industry! l Started Operation SIAC, Inc. l Need for One-Voice to Represent the Alarm Industry! l Started Operation 2003 l 501(c)(6) Non-Profit l Governed by the Four North American Alarm Associations

One voice for the alarm industry… We manage the alarm issue for the major One voice for the alarm industry… We manage the alarm issue for the major North American security trade associations.

Contributors: ADT Security Services Alarm Detection Systems - TN Altronix Bosch Security Systems Brinks Contributors: ADT Security Services Alarm Detection Systems - TN Altronix Bosch Security Systems Brinks Home Security CANASA CSAA DMP - Digital Monitoring Products DSC - Digital Security Controls Emergency 24 GE/Interlogix General Alarm - IN Honeywell/ADEMCO NAPCO Security Systems Network Multifamily NBFAA Safeguard Security Systems AZ SIA Vector Security - PA Wayne Alarm Systems - MA INDUSTRY THANKS YOU!

SIAC, We work to… l Reduce Dispatches l Educate all parties – Solutions l SIAC, We work to… l Reduce Dispatches l Educate all parties – Solutions l Share Information l Promote/Support effective ordinances l Support Measures to Help Recover Costs to Law Enforcement

Staff of Experts… l Experience: 65 years in Law Enforcement l 43 years in Staff of Experts… l Experience: 65 years in Law Enforcement l 43 years in Alarm Industry Management l l Unique team unequaled in North America l Addressed/Assisted 1000’s of agencies AVAILABLE TO LAW ENFORCEMENT & INDUSTRY AS A FREE RESOURCE!

Cooperative efforts… l Participate with IACP & NSA leaders & others l Conduct Seminars Cooperative efforts… l Participate with IACP & NSA leaders & others l Conduct Seminars at National, State & Local Meetings l FBI – LEEDA Training l Assist alarm administrators on ordinance preparation

Responsive Team… l Ready - Short notice travel. . Associations that need help l Responsive Team… l Ready - Short notice travel. . Associations that need help l Council meetings/County Government l l Lobby/Testify as required l Coordinate w/National Alarm Companies l Coordinate w/Local Alarm Dealers l Coordinate w/Business Leaders

SIAC Action Items… l Ordinance w/Best Practices – Enforced! l ECV (Multiple Call Verification) SIAC Action Items… l Ordinance w/Best Practices – Enforced! l ECV (Multiple Call Verification) l ANSI CP-01 Equipment Requirement l Communication & Cooperation

Our Concerns… WHY Reduce Alarm Dispatches? Officer Safety l Police Resource Usage l Fines Our Concerns… WHY Reduce Alarm Dispatches? Officer Safety l Police Resource Usage l Fines l Real Threat of Non-Response l

Non-Response Threat is Real… FROM 1997 -2003 ONLY 9 JURISDICTIONS OPTED FOR NON-RESPONSE…. Verified Non-Response Threat is Real… FROM 1997 -2003 ONLY 9 JURISDICTIONS OPTED FOR NON-RESPONSE…. Verified Response (non-response)- In effect by policy or Ordinance: Las Vegas Lane County, OR West Valley, UT Salt Lake City, UT Henderson, NV Arvada, CO Eugene, OR Murray, UT Thurston County, WA 1997 – Present 4 th Quarter 1999 3 rd Quarter 2000 December 2000 2 nd Quarter 2001 2002 2 nd Quarter 2003 July 2003 March 2003

Non-Response Threat is Real… IN 2004 ELEVEN MORE CITIES JOINED…. Verified Response (non-response)- In Non-Response Threat is Real… IN 2004 ELEVEN MORE CITIES JOINED…. Verified Response (non-response)- In effect by Policy or Ordinance: Summit, CO Broomfield CO Yakima, WA Westminster, CO Nogales, AZ South Salt Lake City, UT Salem, OR Lakewood, CO Milwaukee, WI Burien, WA Bellingham, WA January 2004 1 st Quarter 2004 2 nd Quarter 2004 3 rd Quarter 2004 September 2004 October 2004 January 2005

Organized Strategy… Coordinated* Effort Against Industry l l Pre-briefings on Strategies Agency refuse attempts Organized Strategy… Coordinated* Effort Against Industry l l Pre-briefings on Strategies Agency refuse attempts to communicate City Councils closed to industry input Industry left with few options… l l l Educate Consumers Educate Media Educate City Council *Note: A very small group of agencies, but having some success…

SIAC Recommendations… l Coordinated Communication: Local Chiefs/Sheriffs l City council members l l Reduce SIAC Recommendations… l Coordinated Communication: Local Chiefs/Sheriffs l City council members l l Reduce Dispatches – Commit NOW! ECV – Multiple Call Verification l Install ANSI CP-01 Control Panels l Train Customers Properly! l

Action Items… l Coordinated l Communication - IESA Each Dealer assigned a jurisdiction Personal Action Items… l Coordinated l Communication - IESA Each Dealer assigned a jurisdiction Personal visit to alarm unit and Chief l Note concerns or issues l Report back to association l Invite to meetings l l Get Involved with local government Meet city council members l Meet Mayor l

Action Items… l Immediate Need for ECV – Enhanced Call Verification (Multiple calls before Action Items… l Immediate Need for ECV – Enhanced Call Verification (Multiple calls before dispatch) l Reduces Dispatches 30%-50% National Companies & others doing it! l Request Local Law Enforcement Support l NSA/IACP Support – in place! l Central Station cost savings! l l Some Potential Contract Issues…

Action Items… l Require ANSI – CP-01 Equipment Standard in Ordinance Sets Equipment Defaults Action Items… l Require ANSI – CP-01 Equipment Standard in Ordinance Sets Equipment Defaults to minimize FA l Creates level playing field for companies l Multiple vendors/equipment available l

ANSI CP-01 CONTROL PANEL STANDARDS COMBATING ALARM DISPATCHES ANSI CP-01 CONTROL PANEL STANDARDS COMBATING ALARM DISPATCHES

ALL ASSOCIATIONS PARTICIPATED l AIREF Alarm Industry Research & Education Foundation l CSAA Central ALL ASSOCIATIONS PARTICIPATED l AIREF Alarm Industry Research & Education Foundation l CSAA Central Station Alarm Association l NBFAA National Burglar & Fire Alarm Association l SIA Security Industry Association l CANASA Canadian Alarm Security Association

UL COMPLIANT l l l l UL 609 - Local Burglar Alarm UL 611 UL COMPLIANT l l l l UL 609 - Local Burglar Alarm UL 611 & 1610 - Central Station BA UL 684 - Mercantile & Bank UL 864 - Fire Protective Signals UL 985 & 1023 - Household Fire, BA UL 1635 - Digital BA Communicators UL 1641 - Residential Systems

WHY NEW STANDARDS? l Meeting of Industry Professionals. . . Need for further reductions. WHY NEW STANDARDS? l Meeting of Industry Professionals. . . Need for further reductions. . . l Need for standardization. . . l Based on known solutions. . . l Based on HIGH user error. . . l MOST Panel Manufacturers Participated!

False Dispatch Elimination l Most User Errors - During Entry/Exit: l l l User False Dispatch Elimination l Most User Errors - During Entry/Exit: l l l User Arms - Exits - Re-enters… User Arms - Fails to Exit in time… User Arms - Building still Occupied… User Arms - Exits Through Wrong Door… User Arms - Fails to exit at all. . .

False Dispatch Elimination l Most User Errors - During Entry/Exit: l User enters - False Dispatch Elimination l Most User Errors - During Entry/Exit: l User enters - forgets code… User enters - fails to disarm within delay time… l User enters - unfamiliar with system. . . l User enters - through the wrong door… l l non-delayed l no keypad - unable to hear prewarn

New Control Panel Standards l Exit Delay: l l Default - 60 seconds (Min New Control Panel Standards l Exit Delay: l l Default - 60 seconds (Min 45 sec) Progress Annunciation - different sound the last 10 seconds of delay l AUTOMATIC RESTART of exit delay, ONCE! (upon re-entry) l Recent Closing - signal sent if alarm within 2 minutes of Exit time expiration

New Control Panel Standards l Exit Delay: l Fail to exit - arms all New Control Panel Standards l Exit Delay: l Fail to exit - arms all zones STAY MODE l Remote annunciation supported by panel l Exit Time DOUBLED if user disables pre-warning. (dealer cannot disable globally) l Exit Error - Immediate local alarm. . .

New Control Panel Standards l Entry Delay: l l Default 30 seconds (Minimum 30 New Control Panel Standards l Entry Delay: l l Default 30 seconds (Minimum 30 sec) Progress Annunciation - different sound last ten seconds of delay Pre-Warning Silenced - after 1 st digit code entry Cancel Message window after abort window - 5 minutes

ALL BURG ZONES… “ABORT WINDOW” l Burglary - default 30 sec* (15 -45 l ALL BURG ZONES… “ABORT WINDOW” l Burglary - default 30 sec* (15 -45 l Fire - default No delay l Hold-up/Tamper - No delay range) *May disable by zone or zone type! LOCAL ALARM STILL SOUNDS - ONLY COMMUNICATION IS DELAYED

New Control Panel Standards l Wireless/Remote accommodations l Inadvertent activation's - Minimized (No “Single New Control Panel Standards l Wireless/Remote accommodations l Inadvertent activation's - Minimized (No “Single Action” buttons… Hold-up, Panic, Fire, Etc) System Acknowledgement - Exterior l Option to eliminate: (default - on) l Exit Time Delay l “Stay Mode” upon failure to exit l

New Control Panel Standards l Other New Features: l l Upon Power Restoral 60 New Control Panel Standards l Other New Features: l l Upon Power Restoral 60 second settling out period. . NO ALARM SIGNALS TRANSMITTED! Swinger shut-down - default - “ 1” (MAX-2) l l l Will reset after 48 hours - with no trips NEW (OPTIONAL)- Swinger Trouble signal sent after 1 st trip Universal disarming sequence - code only

New Control Panel Standards l Other New Features: l l l Cross Zoning features New Control Panel Standards l Other New Features: l l l Cross Zoning features available 1+ duress Eliminated! *70 Call Waiting - 2 nd Call Option… Test in Progress Features Preset Automatic Arming - Audible ! New “Simple” Instruction Card!

New Standards & UL l UL - Testing to the new standards. . . New Standards & UL l UL - Testing to the new standards. . . l New UL sticker on panels. . . LISTED DESIGN EVALUATED BY UL IN ACCORDANCE WITH Standard SIA CP-01 Control Panel False Alarm Reduction - Features for

What else you can do. . . In House Employee Training l Pro-Active Approach What else you can do. . . In House Employee Training l Pro-Active Approach (Set-up Team) l l l Use new standards on existing panels Call customers within 24 hours of event Service promptly! Target 10 Worst Offenders Monthly l l Use Central Station Software to Track! Be an ACTIVE Member of the Local, State and National Associations

SIAC IS A RESOURCE… l Contact us immediately if an adverse ordinance is being SIAC IS A RESOURCE… l Contact us immediately if an adverse ordinance is being considered l SIAC Resources: Documents/papers for everything l National Company cooperation l Media assistance l SIAC Staff available – short notice travel! l

SIAC Website… siacinc. org l Resource Center Model Ordinance l SIAC Resource CD l SIAC Website… siacinc. org l Resource Center Model Ordinance l SIAC Resource CD l Standards l Training Presentations l Contact Information l www. siacinc. org

ONE INDUSTRY VOICE FOR ALARM MANAGEMENT ISSUES…. WWW. SIACINC. ORG ONE INDUSTRY VOICE FOR ALARM MANAGEMENT ISSUES…. WWW. SIACINC. ORG