Customer Relationship Management System LEScrm Student Les Miras

Customer Relationship Management System “LEScrm” Student: Les Miras Academic supervisor: M. Sc Shalkarbayuly A.

Problem Background • We could not find quickly needed information • We lost deadline of projects submission • Tasks incorrectly were scattered on all the projects • It was not possible to store any information online • As a result, our working process was not organized and optimized

Solution of problem • CRM system is a piece of technology used to organise, automate and synchronise all of the customer facing areas within your company: from marketing to sales to customer service to technical support. • It gives you the time to develop other areas of your business, whilst giving you the reassurance that you’re not letting your existing clients down or responding to new enquiries in an efficient manner.

Idea and description of the application • Idea of my project consist of organization and automation workflow, by developing universal system for company which are need it, and introduction it into workflow. After introducing, my system must increase productive work for whole company. Also it helps to staff be organized on their daily works, and communication with clients.

Project goals and objectives • System should automate tasks, such as processing and storage of information, the projects management and tasks management and etc. • System should be stored in itself all the work of the information and provide it in the form of a web application to access it was to anywhere in the world 24 hours a day. • Global objective of the system is that to the company's employees came to work, turn on their computers and sign in into the system. And the system should shows the state of his current projects and the list given tasks on today, and much more other information needed for efficient work.

Pages and modules • Projects. Storage and processing of all the company's projects. The distribution of projects by customers and project managers. Linking customer with his projects. Delivering status for each project for the time of its existence. Adding history of changes for each project. • Tasks. Creating tasks and subtasks. Adding tasks for specific projects. • Clients. Storage and processing of all the company's customers. Adding projects to the client. • Staff. Adding new employees into the system. View information of each employee and his current tasks. • Blackboard manager. Shows information about projects on dashboard page. • Chat manager. Improve collaboration between employees with online chat on the main page.

How to use it?

Used technologies

Database architecture

Screens of application Main page. Chat module.

Screens of application (cont. ) Main page. Dashboard manager.

Screens of application (cont. ) Task manager.

Screens of application (cont. ) Projects page.

Conclusion and Future Plans • Stage of testing for real-world conditions www. crm. leseng. kz • All the set technical specifications have been implemented. • The system is not only technically good, but in terms of design complies with the trend of modern design. • System will many times be improve upon receipt of recommendations from users. It will be added many more features to its extensive work. • Learned a lot, not only in technical terms, but also in the design industry and business processes, and management of the whole company, as well as acquired irreplaceable experience building such large systems.