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Collocations Match a verb on the left with a noun on the right to form a collocation. a) a bid on eBay 2 lease 1 advertise 3 receive 4 earn 5 lose b) money c) products g) an audience 6 target 7 attract d) attention e) a body part f) effectiveness Can you remember ?

Which of these characteristics are the most important for a good salesperson? Really listens to the customer You feel you can trust him/her Can explain the USP of the product Good at making the customer believe in the product Knows a lot about their products Smiles all the time Has a smart appearance Gives the customer time to think Makes small talk in… fr… k… pres… tr… com… pa… per… ch… interested friendly knowledgeable presentable trustworthy competent patient persuasive chatty

Selling a car: Which model? Which make would you like? How many doors would you like? What about the engine? What optional extras would you like? Are you planning to travel long distances? 7 What about the colour?

you Which do like model? diesel want a you engine Do? do your What car you need for? leather you like Would seats? Are you interested in a used car? by cash you pay Can? anything you cheaper Do have? Which model do you like? Do you want a diesel engine? Would you like leather seats? used Are in you a car interested? What do you need your car for? Can you pay by cash? Do you have anything cheaper? Rearrange the words to make questions a car salesperson could ask

sports car motorbike tandem

cook doctor cleaner

cruise beach holiday camping holiday

What do you think is being negotiated here? Life’s a negotiation!

Questionnaire 1 There is always a winner and a loser in a negotiation. 2 You have to give something to get something. 3 You need an agenda. 4 Making small talk is necessary. 5 You need to prepare as much as possible. 6 You can promise anything. 7 Negotiations are the same all over the world. 8 It’s a good idea to sum up agreements regularly.

How correct should emails be? 1 Is it OK to make grammar and spelling mistakes? 2 What is email etiquette? What are your standards? Think about emoticons, subject lines, capital letters, openings and closings. 3 What do these ‘emoticons’ mean? Would you ever use them? :) :-S :'( :-@ Do you know any others?

Skim reading – did you get it right? placing an order placing an order accepting terms a

asking for more information placing an order asking for better terms c

cut making a quotation placing an order refusing terms

Negotiating language Match the beginning with the correct ending. a) our terms are 8% discount for orders over 80,000. 2 I hope everything goes 1 Further to your call, 3 With reference to discounts 4 Our terms of payment are 5 Please get back to me b) if you need any further information. c) according to plan. d) I’d like to confirm the following points. e) 3% discount for payment within 30 days.

Negotiating language Match the beginning with the correct ending. g) 10,000 parts per month. 6 Please find attached the agenda of the meeting 7 We have submitted a f) that you have received this email. 10 Please confirm 9 We can guarantee delivery of 8 Transport costs are i) as requested. j) free within Europe h) firm offer of €100 per item.

cut Many thanks for your enquiry. Further to your email, I am pleased to advise you that we have 300 dictionaries in stock at the moment. Delivery of the other 200 would be in one month. With reference to the price, the catalogue is now out-of-date. The current price is €16.00. We can guarantee a discount of 7% for payment within seven days. We look forward to receiving your order. Yours sincerely Helen Noonan

cut Many thanks for your enquiry. Further to your email, I am pleased to advise you that we have 300 dictionaries in stock at the moment. Delivery of the other 200 would be in one month. With reference to the price, the catalogue is now out-of-date. The current price is €16.00. We can guarantee a discount of 7% for payment within seven days. We look forward to receiving your order. Yours sincerely Helen Noonan