ADMINISTRATIVE SERVICE IN HOTEL Administrative service

ADMINISTRATIVE SERVICE IN HOTEL

Administrative service • The administrative service is responsible for the organization of management by all services of a hotel complex, solves financial questions, questions of personnel maintenance, is engaged in creation and maintenance of necessary working conditions for the personnel of hotel, supervises observance of the established norms and rules on a labour safety, the safety precautions, fire-prevention and ecological safety.

Administrative and Development Services Information One of the most important factors in the hotel industry is having a quality team to oversee the management and marketing of hotel Functions: • Implement annual budget and profit projections • Monitor daily cost control systems for profit maximization • Hiring and training of all management positions • Regular property visits and inspections • Customized guest comment card program to monitor customer service levels • Implement front desk reservations and training services for front desk personnel

Hotel management structure • The size and magnitude of a hotel management structure varies significantly depending on the size and function of the hotel. A small hotel normally consists of a small core management team consisting of the General Manager and a few key department managers who directly handle day-to-day operations. On the contrary, a large full service hotel often operates more like a large corporation with an executive board headed by the General Manager and consisting of key directors serving as heads of individual hotel departments. Each department normally consists of subordinate line-level managers and supervisors who handle day to day operations.

A typical organizational chart for a small hotel operation: • 1. 2. 3. 4. General Manager Front Office Manager Housekeeping Manager Sales Manager Food & Beverage Manager Administrative functions for a small-scale hotel such as Accounting, Payroll, and Human Resources are normally handled by a centralized corporate office or solely by the General Manager

Large/Full service hotel A typical organizational chart for a large resort hotel operation: • General Manager • • • Director of Front Office Executive Housekeeper Director of Sales & Marketing Director of Food & Beverage Director of Events and Catering Director of Finance Chief Engineer Director of Human Resources Director of Security Information Technology Manager

Useful Skills Hospitality management trainees should have excellent customer service and personal skills. Additionally, they should be able to demonstrate knowledge of the following: • Concepts, terminology and tools of the hospitality industry • Leadership ability • Administrative and management techniques • Personnel resources • Computer and software technology